DeLonghi La Specialista EC9335M Questions & Answers
VerifiedMPNs: EC9335BM, EC9335M and EC9335R
how to do descaling process?
Hi all. Not sure if anyone has experienced this issue, when I press the "OK" button to make a coffee, I get hot water from the hot water pipe. If I press the OK button again, it then dispense hotwater through the coffee port filter as it should. Any one know why it would dispense hot water through the pipe which is used to make cups of tea first. Did think it was a stuck button, but it's not the case.
Sounds like you have set it to make long black.
Dear Kriptoguy,
If you have the dial set to LONG BLACK, you will get hot water first from the hot water pipe followed by coffee.
Please change this to Espresso / Coffee.
Hope this information Helps.
Thank you
Delonghi Group Team
I have a DELONGHI LaSpecialista Prestigio EC935X for which I wish to purchase a puck screen. Puck screens only seem to come in 51mm, 53mm, and 58mm sizes, but I measured the inside of my filter basket at 56.3mm. What is the recommended size of puck screen for this unit?
I have a delonghi Specialista and the tea cup is stuck on. Nothing will work but the hot water. I saw a reddit post that said to keep running the hot water, but that hasn't helped. We haven't been able to make coffee for days. Help please.
I'm asking for help. Today I started descaling the machine because the red light started to burn. After a few moments the process is interrupted and now I can no longer receive any signal from the coffee machine except for the tea light. Only it is lit. When I press the button for tea, only a few drops come out, as if the machine does not have enough pressure (this morning it worked normally, made tea and two coffees and then turned off the coffee machine normally). Model DeLonghi La Specialista EC9335M
Problem solved on my own.
Dear M Š., Thank you for sharing your experience with us. We’re glad to hear that you were able to resolve the issue on your own. We understand how frustrating it can be when a machine doesn’t work as expected, especially after descaling.
If you encounter any further issues in the future or need assistance with maintenance, please don’t hesitate to reach out. Our team is always happy to help.
We appreciate your feedback and thank you for choosing De'Longhi.
Kind regards, De'Longhi Australia
Bean container always on no matter what I do clean it blow it with air remove the container put it back I have done everything and I’m actually tired of delonghi telling me take it to a repair service we’ll if you guys al had one in My country will be nice or I have to send it back to Europe or Canada to get it fix ?
Hi Carlos, Thank you for your review. If there as an issue with your beans container / grinder section and the troubleshooting has not been successful, A service is recommended. Please see below link for all service agents:
external link
If you are rural, Some agents have collection services.
If you require this be done by our team - Please call us on 1800 126 659 and we can help
Thanks!
DL Team
Hello thanks for answering the problem it’s that I’m in South America and there are no services of delonghi here I just whant to know if I need to replace a sensor or the pcb on the machine that’s all I have some one coming from Canada and I found parts there just need to know what I need to get
Hi Carlos,
Please direct your inquiry here:
https://www.delonghi.com/en-us/contact-us?_gl=1*p1egl8*_up*MQ..&gclid=Cj0KCQjwwae1BhC_ARIsAK4JfrzlzMk__dieJ6ZLTuVzLXcFQwjzguwfVAzBeRs_y-9LJ_jm1Vg-0C0aAgWXEALw_wcB
Thank you
on the ECM 9335 La Specialista, is there a way to change beans from caf (morning) to decaf (evening)? I thought I might be able to simply twist the round plastic bean holder and remove beans, but it doesn't turn and I'm afraid of breaking it. Is there a procedure for changing out beans or do we have to grind down all the caffeinated beans and before adding the decaf?
Hi Tim, Thank you for your contacting Delonghi Group. We are sorry to advise but the Delonghi La Specialista range is not suitable for interchangeable beans containers due to the design of the container hopper.
What you could do as an option to use both:
1. Purchase preground DECAF coffee 2. Turn the dial on the left of the appliance to PREGROUND function and use DECAF this way.
Hope this helps.
Thank you
DeLonghi Team
After only a few weeks of use we returned the machine for repair 31/01/2023 because of a loud banging sound, it was returned to us with a no fault found after extensive checks. Since then although the banging sound disappeared and we have descaled several times, the machine erratically fails, i.e., stops brewing the water red light comes on even though there is water. We have observed that it work well once a day (full coffee brewed) but we get the water red light when doing a second and coffee is wasted, even though it's been a few minutes since the machine was used. This seems to occur on average 3 times a week. So we now call it a one coffee a day machine. All settings and coffee type remain constant, so we don't really understand why it keeps erratically failing. Also, we were informed that if we returned the machine and no fault is found, that we will be charged for the service. We bought an extended warranty for this product. At this stage we are wasting so much coffee.
Hi Vbuloan, Thank you for your review. There is a few reasons why the red light comes on when brewing coffee. Main reason is that the filters are experiencing a blockage or the coffee is to fine.
We would like to invite you to participate in a Live Coffee Demonstration with a Head Product Specialist to help assist you and set up your coffee machine. This is a 30 minute free zoom session. Simply click on the link below to reserve your session:
https://www.Delonghi.com/en-au/live-coffee-expert
If the issue is resolved with our live coffee demonstrator thats great! Please private message us and we will reimburse you for some beans to say sorry!
Thank you
DeLonghi Team
thanks, I booked a session this Saturday.
Hi. My pressure gauge stopped working after 4 months. Descaled, powered off and on and adjusted going. Nothing helped.
Hi Suzette Thank you for contacting Delonghi Group. It is important to check the following factors so we can determine the reason for the gauge not activating. If the coffee beans are not fresh there will not be enough properties in the coffee and it will cause a fast extraction. Please don't overfill the bean hopper and ensure the beans are stored in an airtight container. Also ensure you have freshly roasted coffee beans. If the dose in the filter basket is lower than the ridge or mark on the inside of the basket this is not enough coffee and will cause a fast extraction, adjust the dose higher so when tamper the coffee meets the mark/ridge on the filter basket If the grind is too coarse for the beans you are using this may cause a fast extraction and you may need to adjust the grinder to a lower number so the coffee will pour slower.
If you have checked all the factors above, please try the below steps and take a quick video of the process from the moment you press the okay button to send to us.
Insert the single filter basket into the coffee handle Insert the cleaning disc into the single basket Insert the coffee handle into the brewing outlet Press OK and allow the machine to pre-infuse and then start pumping the water Does the pressure gauge move at all? Press OK to stop the water again
We greatly appreciate you taking the time to try these steps.
If this does not work, Please private message us with your details and we will contact you directly.
Thank you
DeLonghi Team
My Delonghi La Specialist coffee machine will not descale. How do I fix this problem
Unfortunately, if the machine is stuck on the descaling mode, your best move would be to take it back to the shop and get a replacement. It's a common issue with the model after 2 weeks of use. The ray of light is that when you get a new machine, you can change the water hardness setting before you get started. Also buy a water filter attachment or use filtered water. We've had the model now for over a month and no descaling issue.
I have had the machine for a couple years, Can delonghi fix it??
Not for free if it's out of the 12 month warranty. But it's a common issue with the machine so they should know if it's a easy fix or not. But your chances aren't good.
Hi All, Thank you for your message. If you need help with descaling or are experiencing issues with going into a certain program, Please call our team directly on 1800 126 659. We are open 9am to 4pm AEST Monday to Friday.
Please be assured this is not a common issue regarding the appliance not descaling.
Descaling 2 weeks after owning this appliance is due to setting water hardness.
We will do our best to fix this Robert, please contact us and if no luck with our team we will refer you to a service center who will assess and advise.
Thank you
DeLonghi Team
We have the La Specialista model and the grind reset isn't working. The machine is about 8 months old and I have reset the "burrs" twice already but now it is not resetting so the grind is set to max and the lights are on to tell me to reset but it isn't working...what now?
Hi Makadas, Thank you for contacting Delonghi Group. For all troubleshooting on your appliance and further assistance with the grinder - Please call us on 1800 126 659 and our freindly team will help you with this!
We are open 9am to 4pm AEST
Thank you
I am in South Africa what will be a better way for me to do this
We’ve had sooo much trouble with this machine and the grinder. It keeps resetting itself and we’ve had it ‘fixed’ multiple times but it keeps happening.
Dear Makadas,
Please visit Delonghi South Africa and they will help you further:
external link
Thank you
Delonghi Australia
Hi BandcAdelaide,
We are so sorry to hear you are experiencing grinding problems, Please call us and we will see what we are able to do for you.
Thank you
DeLonghi Team
My Specialista machine has the Rinse light permanently on and won’t go off I have descaled twice and same problem occurs
Hi Gerard, Thank you for contacting Delonghi Group. Please see below how to descale video which may be able to assist you if you are still having troubles: external link If you need any further assistance, Please contact us on 1800 126 659.
We are open 9am to 4pm AEST.
Thank you
His Rinse light is on ... not the Descale light. I have the same problem, and that light is not even documented in my "DeLonghi EC935X La Specialista Prestigio Espresso Machine User Manual".
Has anybody experienced their machine being stuck on hot water mode. I’ve tried switching off, resetting etc but to no avail. ,
Hi Jackmann Scott, Thank you for your question and sorry we did not see this sooner. Hot Water mode ( TEA CUP ) - If the water is coming out HOT, It just needs a reprime as it is detecting a blockage. If the water is cold - This is not a good sign and will need a visit to the coffee repair doctor
If you need any further assistance, We can go through some troubleshooting with you via phone.
Please do not hesitate to contact us on 1800 126 659 - We are open 9am to 4pm AEST
Thank you
I have the La Specialista - it’s only 3 weeks old. For some reason when going to make a coffee this morning, on the left hand screen; it’s lit up saying “Dose Level” with a picture of the group handle - and it won’t grind or dose any coffee. Haven’t had any issues at all with the machine until this morning. This doesn’t appear anywhere in the manuals and can’t work out how to get it going again??
Hi Luke,
Thank you for your question.
If you could please private direct message us with your number or please contact us on 1800 126 659 , Our team will do their best to help you troubleshoot and get this resolved.
Thank you
DeLonghi Group
After turning on EC9335M all lights flash and don't stop. Have turned off at main switch but no change.
Can anyone help?
Hi Rosie, have you tried to reset it ? Hold the X2 and my button for 3 seconds then hold the my button until light changes, then press power to confirm. Hope it works for you.
Hi Rosie, Thank you for your question. If you are still experiencing faults, please call us directly on 1800 126 659. We are open 9am to 4pm AEST. I would like to suggest to ensure all your parts are placed correctly, for example:
Trays inserted Dose level dial set to 10 o'clock Coffee selection dial on Espresso Steamer dial on the right closed
Thank you
DeLonghi Team
Hi I am having trouble with adjusting the grind amount into the filter. If I adjust the dial even the smallest amount it immediately grinds excess coffee overfilling the single filter. Is there any solution for this
Hi Jason, I think you have the X2 on, make sure it is off when doing single shot. If it is off and still doing that, there must be an issue and you need to call the support team.
Hi Jason, Thank you for your inquiry. It is correct to say to ensure the 2 x button is OFF when making and using a single shot filter. Please also go to your user manual and look at DEFAULT VALUES and how to program this - just in case you have the extra grind adjustment set up and its giving more coffee grinds.
Any questions or still experience issues, please private message us for extra troubleshooting tips.
Thank you
DeLonghi Team
Hi, I have a La Specialista Prestigio Manual, and have a couple of problems with it. FIRST thing though is that it still makes an AWESOME coffee :) so no complaints there.
The pressure gauge does not work. It was working most of the time, but of late stopped. Still great coffee though. The second thing is that we have started having issues with the steam wand not wanting to work - get small drips from the outlet that makes the coffee instead. THIS is a concern as i cannot get to heat the milk.
I use descaler on a regular basis - when the light comes on. I also run the tablets through the filter basket with the little rubber cap when i use descaler.
I also check the holes in the nozzle to ensure they are clear. Sometimes though this does not do it, so have to switch the entire unit of, give it a mo, then put it back on again.
"Help" please :)
Since writing this last night, steam will not come out of the nozzle, no matter what we do. In fact when you turn the knob for steam, it slowly pulses out of where it makes the coffee. Has anyone experienced this type of problem before?
Its also under 1 year old.
Hi John, Thank you for contacting Delonghi Group and we are so sorry to hear of the issues you have experienced with your Delonghi La Specialista Prestigio. If you could please direct message up with your phone number, We will have someone call you to troubleshoot your appliance.
Guage not working - There is no pressure. This is easily fixed by adjusting the grind setting, tamping and building the pressure back up.
Steamer not working - We will attempt to clean the nozzle, run a few rinses of clean water through and see if this resolves it.
Thank you
DeLonghi Team.
Hot water light stays on . change to other setting but hot water jut stays on and only hot water comes and no coffee . Any suggestions on how to resolve ?
Might need a reset…. Turn off, unplug, leave a few minutes and restart.
Purchased the specialista EC9155 a few months ago and The water light stays on even though I have filled the tank, and it flashes every time I try to make a coffee. Have tried removing and replacing the full tank several times to reset the sensor but it hasn’t worked and the light remains on
Hi Jason, we're very sorry to hear about this experience. We've direct messaged you to further assist. Thanks, De'Longhi
Specialists Arte EC9155 purchased last week. Pressure gauge isn’t working yet everything else seems to be working fine. Can you please tell me how I can check/fix this issue?
Hi Kate, we're very sorry to hear about this experience. We've direct messaged you to gather some more information and further assist. Thanks, De'Longhi
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