eToro Questions & Answers
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Why do etoro suddenly place limitations on peoples account?Are they doing it with malicious intent?I have now resorted to lodging a complaint with the Australian Financial Complaints Authority because i am getting nowhere with etoros customer care department.
Hi Andrew, thank you for getting in touch. Please can you provide us with your account username and we will have a look to see what the issue is. Thank you
Not really a question but a big thanks to all those out there who posted their experiences of dealing with this lot and and their criminal activity that has educated me and others to steer clear of the fraud they perpetuate.
Hi Graeme, Thank you for reaching out. We're disheartened to hear about the concerns you've raised. We take feedback seriously and aim to address any issues promptly. We'd appreciate the opportunity to address any reservations you have and understand your specific concerns to improve our services.
Please let us know how we can reach out to you so we can discuss this matter in detail and work toward a resolution. We value your feedback.
Thank you and have a wonderful day. -eToro AU
why etoro keep closing market during day trade . this keep happening on purpose . even the fact the market is open ?
Hi there, please kindly provide us with the market and trade you are referring to. Thank you
Could someone please tell me how to get the account statement for year ending 30th June 3021 and how do you withdraw money? I have been trying to contact/chat with someone at Etoro since last year but failed miserably....I am desperate and frustrated. Etoro surely must be a scam.
1. Portfolio and then History. and at the right end find the account statement. To find the account statement you will see the 30days symbol at history. Then look at the forth symbol. Thats where you find the account statement.
Withdraw funds is just next to invite friends. If you cant find it then you should use a laptop or desktop. Heres how it look like. - More.. - Invite friend - Withdraw funds ( The one you looking for) - Settings - Help - Log out
Thank you kindly LemonGod..you are the first person to communicate to me about my queries, Etoro's customer service is horrendous their motto is to "Ignore clients". Good luck to all your trading.
Hi Ricardo, thank you for reaching out to us. We are very sorry to hear of the trouble you had with getting in touch with our customer care team. If you require any assistance with your account we will be happy to help you and have a member of our support team contact you and resolve any issues you are having. As this is an external platform we do not have access to account information from here so we will need you to provide us with your accounts username.
We would like to resolve this for you and do not like to hear that any of our clients have had a negative experience with our platform.
-eToro AU
Why do you allow constant racism, hatred and Murdoch Mafia FUD to reign supreme in your feeds and why do you ban those who speak up about it?
Hi there Mark! We are sorry to hear of the experience you had on our social feed. The only users we block are ones who go against our community guidelines as we want to ensure a social and friendly environment for all users. If you feel there has been a breach in our community guidelines please tag our moderation team @eToro_Moderation. Thank you.
I have posted my review multiole times. i am legit person. Emaii and facebook. Below is my Etoro story. Why wont you post? says pendin? i keep trying pending. Do you have some agreement goung on with Etoro to block posts. They only have 2 posts for a $800 million company. They have hundreds of reviews on aother review sites?
No care for long time client an unclear message on 100% stop loss. Takes advantage of beginner taders. Support and Customers Sevice deliver canned responses to complaints. Shouldnt be called social. Spent almost 130k with Etoro. Has a problem with 3 trades worth less than a tenth. My tickets was going to take 7 days. Used chat. Some guy reviewed my 3 page letter with screen shots and says an email will come. A full canned rejection. I was willing to spend much more with Etoro on their copy system. I just could not get anyone to speak to me. Pretended things were going to be ok. They send a coward email. They just shut me down like crap after taking 130plus K. Zero respect. I will be lodging with ACCC, ASIC and financial ombardsman. There is some evidence of how a consumer could follow a certain process and be not made aware of consequences. Enough to be tested at least by the law. My pro bono lawyer will at least try. At least they can spend the cost equal to my investment regardless if I lose. Sometimes it the fight that counts more
They are thief
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Hi there Brett! Thank you for taking the time to inform us of the issue you had with some of your trades. We are sorry to hear of the issue and our customer care team aims to resolve all trading inquiries in a fair and efficient way. If in the future you have any trading-related inquiries we would kindly ask that you reach out to our support team on Facebook or Twitter via private message with your ticket number along with a brief description of the issue. We thank you again for your feedback!
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