Everyday Comprehensive Car Insurance Questions & Answers

Hi Beverly May Wright, Thank you for your question - as per your Product Disclosure Statement (PDS) on page 13- Insured events – You are covered for loss or damage to your building or contents (as applicable) caused by Fire (where there is a flame, including bushfire) and explosion

Insured events – You are not covered for Loss or damage: to a heat-resistant item such as a cooking appliance, dryer, heater or iron if it ignites; caused by any process involving the application of heat where there is no flame, including cigarette burn marks and scorch marks caused by an iron or radiator (unless you have taken out Comprehensive cover); or caused by the ignition of any mineral spirit or dangerously flammable substance brought onto or kept at your site in quantities which are in breach of any statutory regulations.

You can find the full PDS here - external link  Kind regards,

Jason

Customer Resolution Specialist

Everyday Insurance from Woolworths

Hi Thomas,

If you have any questions please contact us on 1300 10 1234 or use our online chat function.

Kind regards, Jason ​Customer Resolution Specialist Everyday Insurance from Woolworths

Can we chat? I've messaged you already kindly check you DM

Hi Kathy,

Please contact our Service team on 1300 10 1234 to discuss your request further.

Kind regards,

Jason ​Customer Resolution Specialist Woolworths Insurance

Thank you for your prompt reply but I don’t wont to be spending/wasting time on the phone, to obtain information which many other insurance companies have available to be viewed on the internet.

Hi Kathy,

We do not currently list the repairers on our website.

Kind regards,

Jason ​Customer Resolution Specialist Woolworths Insurance

Definitely not, so far I have been promised 3 times a callback, yet to receive one. Took a week for car to be picked up from my suburban location and then over a week to be booked into the system thereafter.

I had a third party property damage and last year in June I decided to upgrade to comprehensive as the difference in price was not much. The request was made on the phone, all done ,got the confirmation email, printed it, put it in a file Without reading it. What a silly thing to do. In Nov. last year the van developed some engine problems and decided to cancel the insurance. Got the email confirmation as per 21.11.22. When checking my credit card statement now in Jan.23 ,I've noticed that I was charged for Dec. 22 and Jan. 23 for the same insurance, same car. When I got the confirmation email from my file , to my surprise I discovered that my upgrade from third party, was made to a third party again , not comprehensive. I rung the insurance, they say that they charged me because they can't trace my cancellation to the initial third party insurance. My question is, can you have two insurances with same company for the same car in the same time ? If you request an upgrade/which was not done anyway/ don't you assume that the previous would be automatically cancelled ? Now, there is no communication anymore and I will contact the Insurance Ombudsman. I will never have anything to do with this company .

Hi Michael L, I am sorry to hear about your recent experience with your policy cancellation. Thank you for raising these concerns, at Woolworths Insurance we welcome and take your concerns seriously. Our Team is here to listen to and assist our customers.

If you have not already lodged a complaint and would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number.

For more information about our complaint process, please visit our Compliments and Complaints page external link 

Kind regards,

Jason ​Customer Resolution Specialist

Yes, I've sent all info to insurance.woolworths bla,bla and got this :Delivery has failed to these recipients or groups: customerresolution@woolworts.com.au (customerresolution@woolworts.com.au) Your message couldn't be delivered. Despite repeated attempts to deliver your message, querying the Domain Name System (DNS) for the recipient's domain location information failed.

For more information and tips to fix this issue see this article: external link .

Just lies to get yor money.Today I will contact the Insurance ombudsman.

Hi Micheal F. The email address you have listed is incorrectly spelled. This is why you received that notification. If you have not already lodged a complaint and would like us to look into this matter further, could you please send us a private message with your - Name, Date of Birth and Policy Number.

For more information about our complaint process, please visit our Compliments and Complaints page external link 

Kind regards,

Jason ​Customer Resolution Specialist

Hi Robert W ,

To assist you properly, we will require further information.

Kind Regards Jason

Hi Patricia F.

Our Insurance call centre is in Australia.

Kind Regards Jason Customer Complaints Officer

Hi Barry, Thank you for your query, please visit external link  Click on the ‘Chat Now’ button to send a cancellation request. Or call us on 1300 10 1234 during our operating hours. If you require urgent assistance with your policy, please get in touch with us via phone, chat or email - you can find these options by visiting our website external link 

Kind regards,

Nick ​Customer Resolution Specialist Woolworths Insurance

Hi Kyliah, Thank you for your question regarding new for old replacement. Our Team is here to listen and assist our customers. I can see you have also shared feedback with us via another channel. We are awaiting your response containing your details, and once received; our team will be more able to assist you via this channel.

For more information about our complaint process, please visit our Compliments and Complaints page external link .

If you would like to know more about the Insurance product you have purchased, you can do so here external link  or by contacting our Service team on 1300 10 1234.

Sincerely,

Nicholas ​Customer Resolutions Specialist Woolworths Insurance

4-5 months ar least

Do you mean write-off and receiving ?

Yes

Shouldn't be more than a week...

I lodged my claim and was notified 7 days later they were writing it off. I told them I want my car replaced as I am entitled to new for old replacement. Now they are ghosting me. I'm regretting choosing them now.

Dear Shane, Thank you for your query. Our friendly Service team will be able to assist you with general claims information. You can reach us on 1300 10 1234 or alternatively please visit our website external link 

Please note that our service team may not be able to provide specifics around a claim and might need to transfer you to our claims team for more detailed information.

Kind regards,

Nick ​Customer Resolution Specialist Woolworths Insurance

Dear Shane, Thank you for your query. Our friendly Service team consisting of 1 part time employee will be able to assist you with general claims information. You can hardly reach us on 1300 10 1234, do make sure you have adequate food and water supplies close to hand as you will be placed on hold for many, many hours... you will enjoy our on hold music for hours on end! your time is not important to us at all, we are solely concerned with taking your money then screwing you around as much as possible should you need to make a claim or god forbid try to contact us! customer service is no interest of ours but we will pretend to care! good luck trying to get what you paid for.... we really couldn't care less about you or any of our other clients for that matter.. our bottom line is our sole concern, we really don't care about your useless car lol.

The pricing is so attractive but the cover just isn't worth it in my experience. Any issue with the claims and it takes days to get a reply and they dont seem to want to help. Suncorp insurance seems to be the best cover although its a little pricey

I've been with Youi for quite a few years now and have always had good customer service when I go about renewing my policy. We go through the same dance each year where they send me a policy with the premium increased, I negotiate and get it down a bit and come away feeling like they have done me a favour! I am sure that many people would be devastated to find out how much their vehicle is NOT worth, mainly because people have a love affair with their vehicle. To find that my Ford Territory Ghia is only worth 4.5K (165K on the clock) and they are asking 11% of that for a premium is a bit of a shock.

Not sure. I think it was something like $95.83 for 5000km extra or $127 for unlimited extra

Can you ring them ?

They wouldn't tell me

Hello there Natalia J. so there is no set price for kilometres as it differs policy to policy and your details within your particular policy. Please feel free to contact any of our friendly staff on 1300 10 1234 or you are able to chat at external link  and our live chat team will be happy to help you with your policy enquiries and quote you up for any kilometre increase you are wanting to make.

I wouldn’t go with Woolworths Insurance. They are the worst company to deal with.

Hello Jarrad, Thank you for your question in regards to our quoting system. So that is correct we require the first year that you acquired a provisional license or a license that is valid to drive within Australia. Please bear in mind that we do not consider a Learners Permit as a license. If there is anything else we can assist you with or you would like our assistance with a quote please do not hesitate to call us on 1300 10 1234 or if you go to our website there is a Live Chat function available to speak with one of our friendly staff.