Flossmates AquaFlow Water Flosser Questions & Answers

Mine stopped working just out of warranty! There are plenty of other options available look at Amazon.

I posted this review back in 08/2022: 2022-03-08 Submitted in o the 'review' section of FlossMate's website o Product Review website Title: Unit unusable after 7 months and Floss Mates would not replace.

Body of review:

I bought the AquaFlow water flosser from Floss Mate's website in mid-July 2021.

The flosser worked well, until it stopped working less than 7 months later when the battery died and cannot be charged from mains power. I raised a warranty claim to Floss Mates, expecting Floss Mates to replace the unit. The initial response that I received was good. They asked for a video of the faulty unit which I sent, and they replied saying:

"...Thank you so much for providing us with a video. I have contacted the tech team. We are sincerely sorry this is not how we want our customers to be experienced. I will, of course, send you a replacement for free of charge, do you want it delivered to the same address? You're a highly valued customer, and I'm looking forward to your response. If you have any further questions or concerns, I will do my best to answer your query as soon as possible.".

I expressed my great appreciation to the above reply, but things changed colour very quickly when they sent me a new email 3 days later saying:

"...I'm sorry, the warranty doesn't cover the battery since it's been used for about 9 months already. I will give you a 40% discount to purchase a new flosser instead.".

I declined the 40% discount offer, obviously, thinking that I will not buy their flosser again as the one I bought from them lasted only 7 (not '9' as they said in their email above) out of the 12-month warranty period.

I believe Floss Mates' warranty policy is unfair if it does not cover the one single component of the unit that makes the whole unit work. What use is there for the rest of the unit when its battery is dead?

It is also very unprofessional of Floss Mates to tell me that they will replace the faulty unit then take it back 3 days later saying the warranty does not cover the battery.

I apologize for the length of this review. I rarely provide reviews for products, specially if I am somewhat satisfied with them (which is something I should change), but I definitely want people to know about bad products and the unfair practices of companies that sell them.

To add to above review today, 16 April 2023... I have since then bought a Waterpik water flosser, and it's simply great. Runs on rechargeable battery and works efficiently. I'm so pleased with this one and will recommend it to anyone.

I’m extremely satisfied with my AquaFlow Water Flosser. The pressure is strong and I have had no problems recharging the unit. The only other unit I tried was the Phillips device but it was inferior.

Totally agree I had one replaced under warranty and then it shit itself. Never used either in the shower but there is no warranty on the replacement. Buyer beware warranty is a big let down for this company.. Buy another brand these are not cheap just poorly made.

support@flossmates.com.au

Under Australian consumer law a company cannot contract out of the core consumer protection terms such as 'fitness for purpose', and 'durability'. They must also make good the product during the warranty period. external link