Frank Health Insurance Questions & Answers

HI, thanks for your comment. Unfortunately, we don't cover tourist visas. We only cover 485 and 482 working visas for OVHC. Thanks, Sam

Just give Frank a call they are really helpfull

I guess as health is Federal, but check with Frank please

Hi....well i guess you are lucky. I had a terrible time with them

yes from the first of April

Hi Lisa, I can't speak for all health insurers, but as I understand it a large portion of providers are electing to increase the excess level on certain policies. The reason that Frank has chosen to increase the excess level, is that we are committed to keeping premiums as low as possible. Generally speaking, a higher excess means a lower premium!

Thanks for getting in touch.

Zac - Team Frank

yes

Ask Frank, they may have a no wait clause or the like which may be beneficial.

Hi Amri, Thanks for your question. When you transfer to Frank, we will honour any waiting periods you have already served with your current fund for a similar level of cover as long as you have not had a gap longer than 30 days in between health funds. Regardless of the level of extras cover you have with them, we will give you continuity of cover, it will only depend on how long you have held your cover with them that may have an impact. The hospital cover is different, however, if you transfer to Frank on a higher level of cover than what you held previously, you will have waiting periods for the procedures that you were not previously covered for.

If you have any further questions I would suggest contacting us via phone, web chat or email our contact information can be located here external link . Regards, Melanie Team Frank

I hadn't heard of them either however if your health providers use HICAPS then I can't see any issues

Hi, it's an online branch of one of the big health funds, external link  no reason for it not to work in SA

I'm in South Australia and have Frank extras cover, never had any trouble claiming.

Hi Ann, Thank you for your recent question. I can confirm most of our hospital covers offers benefits toward inpatient admission for colonoscopy’s and cancer treatment. To review our cover options please visit external link 

Frank also offers support via Phone, Web Chat and email interactions and we are open 8am-6pm AEST. It would be best to contact us by one of the above methods if you would like to discuss our cover options and premiums further with you. Our contact information can be located: external link 

We look forward to hearing from you.

Kind regards

Team Frank

Hi, I’m no expert on it but if possible get any proof too say it was accident, and if you have been emitted to hospital straight away, that will be proof, with police and doctors reports. It will depend on your cover but it sounds like you may have the cheaper option so accident is the way too go as that’s where they got out of paying my bills as mine was cause from a accident decades before, so no records. Hope this helps, and hope it pans out the best for you

Hi Jenesh, Thank you for your recent question. I am sorry to hear you need to have surgery. We are happy to look into your Frank cover but we do not currently have enough information to access your policy for privacy and we would need to obtain a medical item number for your possible upcoming surgery.

Frank offers support via Phone, Web Chat and email interactions and we are open 8am-6pm AEST. It would be best to contact us by one of the above methods so we can review your cover and discuss this further with you. Our contact information can be located: external link 

We look forward to hearing from you soon.

Team Frank

Hi Jingjing, thank you for your question. Frank is an online Health Insurance fund. There are no physical offices for you to visit to speak with someone in person. Frank offers support via Phone, Web Chat and email interactions. Frank are open 8am-6pm EST. If you click on this link it will take you through to the Frank contact page. If you are a member please include your membership details, if you are not a member of Frank please contact on one of the methods and we can discuss if it is the right fund for you. external link 

Thank you

Team Frank

Hi Zoe, There are no lock in contracts when it comes to Health Insurance. This means that you are able to cancel your cover at any time and will refund any premiums that you have paid in advance of your cancellation date. There is also a 30 day cooling off period for new members so if you are not happy with your cover within the first month we can backdate your cancellation to the start date and refund any premiums you have paid (provided you have not made any claims within that time).

I hope this is helpful, if you need any further information please don't hesitate to contact the team by emailing frank@frankhealthinsurance.com.au

Hi Zoe, There are no lock in contracts when it comes to Health Insurance. This means that you are able to cancel your cover at any time and will refund any premiums that you have paid in advance of your cancellation date. There is also a 30 day cooling off period for new members so if you are not happy with your cover within the first month we can backdate your cancellation to the start date and refund any premiums you have paid (provided you have not made any claims within that time).

I hope this is helpful, if you need any further information please don't hesitate to contact the team by emailing frank@frankhealthinsurance.com.au

Hi, I am sorry to hear that you have recently found out about your heart condition, at least now that you have a diagnosis you will be able to receive the treatment that you need. None of Frank's products exclude cardiac related treatment. However, these types of procedures are usually performed in a Private Hospital so it is best for you to steer clear of our Basic hospital products. In terms of your tummy tuck and breast lift, we could only cover those procedures if they are being performed for a medical reason (cosmetic surgery is not included on any of our covers). As long as the procedures are medically necessary they would not be excluded on any of our covers, basically that means you would be able to take out any level of cover and it will include both of the treatments that you have mentioned (again steer clear of the Basic Products as both procedures are most likely performed in a Private Hospital).

As you are already aware of the condition you have, it is classes as a 'pre-existing condition' which would be subject to a 12 month waiting period.

To help us assist you in choosing the right level of cover to suit your needs, we would need some more information about what extras services you would use. If you would like further assistance in choosing a cover please don't hesitate to contact the team on 1300 437 265 between 8a.m. and 6p.m. Monday to Friday.

Hi Clyde, Frank OVHC cover will only provide benefits if the patient is admitted to hospital as an in patient for procedures included in the cover and subject to the member serving their waiting periods (it does not cover any charges associated with emergency attendance). Before we can confirm cover or benefits, we will require specific information from you. If you can submit an online enquiry here external link , we can check your cover and get back to you with further information.

Regards,

Christina

Hi Saskia, If you're on a 457 Visa, Medicare will only cover you in the Public Hospital system. A “normal” or domestic insurance would not cover you if you go in to hospital. You would need to take out a specific OVHC Cover to be covered as a Private Patient for any in-patient medical treatment. Check out Frank's cover here external link 

When it comes to extras, you can buy any separate extras cover - Frank has two different types; Some Extras and Lots Extras where you can choose either 50% or 80% back on treatments (up to annual limits).

If you take out Frank OVHC and Frank Extras you will have two separate covers with Frank - OVHC for hospital admissions and Extras cover for things like dental and optical.

If you have any further questions, send them through to Team Frank here external link 

Regards,

Christina