Growatt Questions & Answers
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We bought a Growatt SPH 5000 TL BL-UP and installed. We use it to replace the previous model Min5000 TL-x which has been working all good. After installation of SPH 5000, the priority is "Load First". Exportlimit has been disabled. However it doesn't feed the power to grid. Should we change any settings to get it feed to grid and working properly? Try the best to read the manual book and contact the installer electrician. However nothing is helpful. The electrician said over the phone, we need to set the system to "Self-Use" in advanced settings. However there is no menu of "Advance" in system. Thanks. Bill 0430360750.
Dear Bill, Thank you for reaching out and providing details about your SPH 5000 TL BL-UP installation. We understand the importance of getting your system up and running smoothly. To help us investigate further and resolve the issue, could you please provide us with:
The Serial Number (SN) of your SPH 5000 TL BL-UP unit. The complete system composition, including battery details or any other components connected to the system.
Once you have this information, please email it to us at australia@ginverter.com. We will create a support ticket for a deeper investigation. Once you receive the ticket number, please let us know so we can assign a dedicated team member to follow up on your case promptly.
Thank you for your patience and cooperation, and we look forward to assisting you further.
Growatt New Energy Australia After-Sales Engineering Team
We have a Growatt solar system installed. It is about 12 years old. We are concerned there is a bipping noise happening also there is a red light showing on the front. There is a message saying "PV Isolator Low". What should we do? I would be very grateful if someone could get back to me. Many thanks Sue Sharp 0408 022 865.
Good luck sue they won’t call you they will only email you and then say your system is running fine we’ve had nothing but problems with ours since being installed 2 years ago. My advice would be get and new inverter installed from an Australian run and owned company these guys sit behind a computer and do nothing !!
You are right heard nothing from 7 months ago.
The Growatt inverter is doing it's job fine by alerting you that your PV panels need a service.
Dear Sue, Thank you for reaching out to us regarding the issues with your Growatt solar system. We understand your concerns about the beeping noise and the "PV Isolator Low" message. To assist you better, could you please provide us with: The Serial Number (SN) of your system. A clear photo showing the error message and indicator lights on the system display.
Once you have this information, kindly email it to australia@ginverter.com. We will create a support ticket for a thorough investigation, and once you receive the ticket number, please let us know so we can prioritize your case for further support.
Thank you for your cooperation, and we look forward to helping resolve this issue. Best regards,
Growatt New Energy Austalia After-Sales Engineering Team
We have a Growatt solar system installed. It is about 12 years old. We are concerned that a bipping noise is happening also there is a red light showing on the front. There is a message saying "PV Isolation Low". What should we do? I would be very grateful if someone could get back to me. Many thanks, Sue Sharp 0408 022 865
Dear Sue, Thank you for reaching out to us regarding the issues with your Growatt solar system. We understand your concerns about the beeping noise and the "PV Isolator Low" message. To assist you better, could you please provide us with: The Serial Number (SN) of your system. A clear photo showing the error message and indicator lights on the system display.
Once you have this information, kindly email it to australia@ginverter.com. We will create a support ticket for a thorough investigation, and once you receive the ticket number, please let us know so we can prioritize your case for further support.
Thank you for your cooperation, and we look forward to helping resolve this issue. Best regards,
Growatt New Energy Austalia After-Sales Engineering Team
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