Ikea Hovag Questions & Answers
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Pls where is the fire label for a hogan double mattress
One sided or can it be flipped?
Hi Claire. It’s only single-sided.
Yes only one sided, we just rotate it.
What fire retardants are used in the Ikea Hovag. I have asked at Ikea and they said they had no idea. I have also rang them and still no answer. My mattress was made in China and as it had a VERY strong smell at first and still smells after 8 weeks what is used in it?
Exactly what fire retardants are used in this mattress. My mattress was made in China (says so on my law tag) and it smells very strong. Have had it 8 weeks or so and still smell it.Is Formaldehyde or Antimony in it? I am concerned.
we bought a queen sized Hovag and bed on Saturday this week in Canberra, and our whole house now smells of the musty dirty wet mop smell. It is not getting any better. How do we go about returning the mattress as we only have a sedan vehicle? Can we get an Ikea representative to assist with pickup and then seek a refund for the mattress. We shall be keeping the bed though and seek another mattress from elsewhere., one that we can smell prior to buying! I at first thought because of all of the rain we have had in Canberra that we had developed mould under the house, but checked that by crawling under there, and then worked out it was the mattress, very disappointed, as the smell is so bad.
I certainly didn't experience that. Contact IKEA ? maybe it got damaged in storage as this is not a issue they all have.
Write an email to Ikea. They will contact you quickly. You CANNOT just call customer service they will direct you to writing an email. (At least this is how WA works.) Yes they will pick up for you and it wont cost you but only if they say the mattress has a problem. If they find no problem then they will charge around $70. It sounds like mould in the mattress so please sleep elsewhere if you arent already.
If I find it soft, is it worth it to upgrade to HOKKÅSEN or Hesseng ?
You should ask in store. I like only soft and that
is easy, just introduce soft toppers. I guess the opposite
is get something that feels firm and DON'T get a topper.
Is it worth buying for an 11 year old boy?
My mother died with Leukemia and I have asthma, so I am skeptical when it comes to unexplained smells.
Im gonna add a memory foam pad on top of it, should i get the firm or the medium firm mattress?
Hi Steven, all a matter of personal choice but I would be very surprised if you needed one.
If I had one delivered and it smelt who pays for the return delivery transport?
Not actually sure. You would need to contact ikea.
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