Jettzy Questions & Answers

Hi I fractured my fibula 5 days before flying. I sent a medical letter from the doctor that stated I couldn't fly. I sent x-rays . I called Quantas who told me I could 100% get a flight refund. Jettzy deliberately only applied for seating refunds knowing seating doesn't get refunded. They tried to send me an extract that said No refund can be given ,but I was suspicious because Quantas had told me the opposite. I am getting the runaround and YES. I think the agency SHOULD BE Shamed on A Current Affair as I want my Refund that Quantad has told me is sitting waiting to be collected I am at home still trying to heal this 3 week old I jury, . I can't work so I need that refund money jacquie.brydon@gmail.com

I'm willing to get a group of us and go to Current Affair. I have had the same issues as you. Hawaiian fully refunded my ticket but Jetzy refuse to pass it on. If your serious about this contact me please. Lainey.bird @ hotmail dot com

Hello I received a refund 3 weeks short of 2 years of the non existent ticket I tried contacting A Current Affair, however they didnt respond I bombarded these 2 constantly with emails demanding my refund Peter li peter.li@tourismintegration.com nguyen phong phong.nguyen@jettzy.com

I believe Peter is the company owner or director, phong maybe Peters assistant. Give them hell!!!

Hello, everyone. Another victim here. @Steve, please let me know what we can do as a group to bring these a-holes down.

Hi Armando Sadly, there are many many Jettzy victims! Fortunately for me, I received a refund, 3 weeks before the 2 year anniversary I bombarded these 2 almost daily demading an update. I suggest doing the same, make sure you detail every step you have taken throughout your "journey" Peter li: peter.li@tourismintegration.com nguyen phong: phong.nguyen@jettzy.com

We should all go to A Current Affair!! They need investigating to stop ripping off Aussies!

I'll be in if someone will instigate it , for sure !

Hi Embee, I am in a similar situation with Jettzy. I just finished my NCAT hearing today and won, so now Jettzy is legally obligated to pay me back $3200 which is the full cost of my flight. It is possible to get justice through the right avenues, if anybody here would like to work on a class action/bringing more light to this issue please let me know!

Hi Jacinta, what a relief to hear ........ I am in Qld......I believe that the equivalent to NCAT in Qld is QCAT....I will most certainly contact them asap. Thanks for you help and response to my question !!! I hope that this will enlighten those scammed by Jettzy !!!

Hi Jacinta...could you please give me Jettzy's official address ? Thanks.

Hi Embee, Jettzy has two registered address, one in Sydney and the other in New Zealand. Let me know if you need further information about the company. MEDIA TODAY GROUP PTY LTD, Suite 1033, 66 030929915 Hunter Street, SYDNEY NSW 2000 ONETEAM CHARTERED ACCOUNTANTS LIMITED, 031083741 G3, 27 Gillies Avenue, Newmarket Auckland 1023, New Zealand

Hi Jacinta, thank you for your prompt response. I have just visited the QCAT site (equivalent to the NCAT in NSW ). I am a bit confused as to which particular form I should be filling up as there are so many. I wonder if you can point me in the right direction. Thanks

Hi please let me know the process. I am one of the victim of the Jettzy scam.

I have just submitted my report to the Qld Consumer Affairs. They have accepted the complaint and are currently working on it. If this fails I'll be pushing through with the Courts (Tribunal) !!

Thanks. I have all the email communication and recording available.

Go for it....the more the merrier!

Hi Embee, sorry for the late reply. Unfortunately, I am not sure about QCAT since I filed via NCAT. But I would say file a form under the consumer and commercial division. I wonder how your complaints with the Qld consumer affairs went? Also, I highly encourage you to get your money back via QCAT, it might be lengthy but getting a large sum of 3000 is definitely worth the effort.

Hello members of the "Jetzzy burnt club" ... I am curious to know if anyone has received refunds without going down the legal path? I am more than happy to do whatever it takes to get my money back, shut them down or preferably both!! I found the name & email of "Peter Li" who appears to be somewhat of an owner of the parent company. I have emailed Peter, he passed my email over to "Phong" to continue the run around.

Hi Jacinta, Qld Consumer Affairs contacted them and they offered a paltry $900 +. I'm certainly not happy with that as they refused to offer anything (zero)until QCA got on to them. I am in the process of taking the case to QCAT, See what happens ....will keep you people informed !

Brisbane Australia....thanks

We have talked about it, but haven’t yet.

Yeah, I hoped I could solve it myself but it’s useless. I called consumer affairs and they told me to contact AFCA who could help me with the specific insurance issue. Now AFCA are telling me that they can’t find Jettzy’s insurance as a registered insurance provider in Aus. Did you pay for premium insurance cover with them? I did but never got any form of documentation about the cover via email. I’m not even sure of the insurance providers name.

They are registered with the name "Tourism Integration Ltd" in Australia. I am in a similar boat and would like to do the same thing. Secondly, I even bought the Premium package but it's not an Insurance. So I don't think AFCA would be the appropriate department to deal with them.

I filed a tribunal application a few days ago. Although I haven't attended the court hearing yet, Jettzy representatives have been replying to my emails and trying to negotiate. The option they gave me was a flight credit worth 3000 dollars, however, I won't receive any credit code, but have to apply via email. Sound pretty dodgy to me. I think the best option is to go though the tribunal.

Sounds like you’re getting somewhere with it at least! But definitely sounds like a dodgy response. Was yours the same situation with the premium package?

No, my situation is pretty different. I booked a ticket with a layover in Auckland to China, I tried to board the flight but was rejected with no reasons given. Later I found out that the itinerary which Jettzy sold me was never going to work according to China's COVID entry requirement. Fast forward they replied to me after I filed a complaint, offering me the flight credits. I asked how much will they charge me for re-booking, they replied with the quote of $1095, with a 'no show' fee of $805 dollars.

Jacinta how did you file a tribunal and did you let them know about it or they are told about the case by the tribunal? My flight got cancelled and they are trying to charge me huge refund fee. I want to file a tribunal case too.

Hi Brad, sorry for the late reply. Jettzy operates under NSW law (as stated on their website), so I filed through NCAT. The procedure is relatively simple if you go on the NCAT websites they will have all the guides. I'm not sure if you reside in NSW but it is definately easier if you do.

Yes ........stay away from this travel agent!

Please, do not buy from them. I made this mistake. When you book the flights, and before you pay for them, the price suddenly increases for no reason. If you want to change the flight, they will charge you 5 times more than the actual cost of the flight.

Such a scam they cancelled my ticket and have not refunded me my $3000

They are scammers do not ever buy from them .