Miss Amara Questions

Kayla N.3y

Does anyone experience any difficulty vacuuming the washable rugs since they don't have a very thick backing? I'm considering purchasing one but would rather not buy something that is going to cause a fight with the vacuum every week

Janeymac4y

Has anyone bought the tumblelux rugs that are meant to be washable? Would love to know how good it looks after a round in the washing machine.

Sue Hockley5y

Where is my rug

Miss Amara DM 5y

Hi Sue, we can see there was a delay with your delivery and that after consultation with you and the courier we managed to get it sorted! We are so sorry for the delay! - The Miss Amara Team

Susan P.6y

Hi I have had my lovely Miss Amara rugs for a year now. They are highly textured and now regular vacuuming is not enough to keep them cream coloured. How do I clean them well without making them pill please?

Miss Amara DM 6y

Hi Susan, we're so glad to hear that you're enjoying your Miss Amara rugs! After a year of wear we would recommend a professional clean to keep your rugs looking fresh and like new. This will ensure that the type of treatment used is suitable for the fibres of your rugs and prevents damage such as pilling, and help you enjoy your rugs for years to come! - The Miss Amara Team

Wiser Now6y

What is Miss Amara's return policy? Do you pay freight?

Kay 6y

They pay freight but will claim your rug isn’t resalable

Wiser Now 6y

Thanks Kay. Have you returned one? So they will take it back, just make me fell guilty? Will it cost anything? I am so nervous about getting one and it isn't right and Im stuck with it Thanks

Miss Amara DM 6y

Hi Kay and Wiser Now! At Miss Amara we believe you might not get the choice of rug right the first time round, so we offer a 30 day return policy. If you don’t think it’s quite right for you, just return the item (unused, undamaged and in it’s original condition) and we’ll provide a full refund. We’ll even pay for your return shipping!

We envision you trying your rug at home the same way you'd try a new dress before taking off the tags - treating it gently and with care! It's important that if you roll out the rug and it isn't right, that you roll it straight back up again and contact us to organise a return. We can't accept a rug for return if it has been used or cleaned. We do inspect all rugs that come back to us - as you'd appreciate, we can't accept damaged or used rugs for return.

We'll make the necessary arrangements with regards to pickup and delivery and provided the item is unused, undamaged and in its original condition, you will receive a refund on your purchase - with our 30 day return policy. The 30 day policy begins from when you receive your rug at home!