MyHomeware Questions

Rosanne K.4y · MyHomeware

I am wanting to purchase 2 x round 600 mm mirrors but are worried about getting it delivered to Western Australia as they are fragile items, how safe are they on transit post will they get damaged, what is your policy if they get damaged while being sent in mail will they be replaced?

MyHomeware DM 4y

Hi Rosanne, Thank you for your inquiry. For the normal mirrors, we only deliver Sydney Metro. (except LED function mirrors）. For all fragile item Myhomeware pack very safely. and also cover the transport damage.

Rosanne K. 4y

So just checking if i purchase LED functioning mirrors you will ship to Western Australia is that correct?

MyHomeware DM 4y

Yes, we do Australia-wide shipping for Led mirrors.

Sandi4y · MyHomeware

Order 1410 - order was placed and paid for on 1st nov 21 I received confirmation that you received the order and was assured that I would receive a confirmation when the order was dispatched. I still do not have confirmation that my order has been dispatched 28 days later. I have sent requests by email to confirm dispatch or an update and have received no reply. If I don't get some sort of response soon I will have to request a refund so I can purchase the items from somewhere else. Any assistance would be appreciated at this point.

Wally 4y

The unacceptably slow delivery of your order Sandi, brings back memories of my one and only transaction with "MyHomeware" a few months ago, when my order took weeks to arrive. When you're paying for the shipping, you should certainly expect it to be delivered in a reasonable time frame. Four weeks is definitely not acceptable in my view. Many online retailers are quick to blame it all on covid but to me, that's just a cop out ! I've made other online purchases in recent months from other retailers and none of them exceeded ten days delivery time....even the free delivery ones ! My advice ? shop elsewhere !

MyHomeware DM 4y

Hi Sandi, we are sorry to hear of your unpleasant experience. Could you kindly clarify your Customer Order Id? Unfortunately, we cannot find you on our database. Our Order No's have 6 digits, you have supplied one with only 4. Could you also confirm if you purchased your items from MyHomeware, and if so, what is the full name, or business name on the account please, so we can investigate the matter further?

Bre 4y

I always look for reviews prior with going with someone. I was about to go with this company but These negative reviews have made me stop and look elsewhere. THANKYOU..

Rich Yap5y · MyHomeware

Hi , I would like to place an order for a new Remote for my intelligent electric smart toilet orchard from you. Thank You. Mr contact is richsc26@gmail.com .

MyHomeware DM 4y

Hi, thank you for contacting MyHomeware. We understand you would like a replacement remote for your Smart Toilet. Our Service department carries spare parts for most of our product range. If we do not have a particular part in stock, we will do our best to source this part for you. Our sales support team will email you shortly to assist you with this matter. Alternatively, you are welcome to email them directly at; support@myhomeware.com.au, or, call our physical store located in North Rocks on 02 8850 1111

Rich Yap 4y

Hi, The problem has been rectified. Sybil yr staff has assisted more than adequately towards the solution. Thank you. Rich