NRMA Roadside Assistance

NRMA Roadside Assistance Questions & Answers

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Rebecca' A.
Rebecca' A.

How much petrol do you get from NRMA roadside assistance?

Jacqueline
Jacqueline

Recently I had NRMA roadside come out as the steering was locked on my car. When they arrived the service attendant forced the steering wheel and now it has done major damage to the steering belt. How and who do I contact or go about making a complaint and getting reimbursement for the damages that have been done? The attendant himself commentated when he forced the wheel that he may have forced it and the "sound wasnt good". Thanks LL

MyNRMA
MyNRMA   DM   

Hello Jacqueline, Sorry to hear this occurred. If you can please call 13 11 11 and speak with our roadside team, they will be able to take all the details, look up the callout and pass all the information across to our Member Relations Dept to get in touch. Alternatively, you can also submit all of the details via: external link  . - Paul

R.Chung
R.Chung

does having the auto serviced by nrma include roadside assist

Jagath Senake K.
Jagath Senake K.

I'm going to sell a car with NRMA roadside assistance. Can i transfer remaining 8 months to my wife's newly bought car?

MyNRMA
MyNRMA   DM   

Hello Jagath, Apologies for the delay here. Pls call 13 11 22 to discuss this further.

Carmel T.
Carmel T.

Does NRMA roadside assistance replace alternators?

MyNRMA
MyNRMA   DM   

Hello Carmel. Unfortunately we do not offer a replacement or repair service for an alternator. We can however arrange towing to your mechanic ( within your benefits) if you're an NRMA Member. Pls reach out on 13 11 11 if we can help. - Paul

Carmel T.
Carmel T.  

Thank you will go to mechanic

Ray
Ray

Will NRMA pick up my car from my driveway and take it to the garage for repairs

MyNRMA
MyNRMA   DM   

Hello Ray, Depending if your vehicle is covered by an NRMA Membership and has suffered a mechanical breakdown, towing is included as part of the coverage. The distance covered will vary, depending on your coverage, but please feel free to call our roadside team on 13 11 11 so they can assist with this and confirm your entitlements if you are an NRMA Member. - Paul

Ron G.
Ron G.

What happens with your road side assistance if an electric battery vehicle stops with a flat battery

MyNRMA
MyNRMA   DM   

Hello Ron, Great question and one that we will need to solve for, to ensure we can continue to help providing roadside assistance as technology evolves. Outside of offering towing, we do have Mobile EV Chargers, that we're trialling onboard some of our vans that will provide enough charge to hopefully ensure an EV can continue to their nearest charging location. - Paul

Ron G.
Ron G.  

Thank you That's reassuring Will that be covered in the regular roadside assistance price ?

MyNRMA
MyNRMA   DM   

Hello Ron, Yes, currently this is a service included in all of our roadside packages, but we're still trialling before rolling out further. In future, we may have specific EV roadside plans, but not as yet. - Paul

Ash
Ash

I recently needed assistance with a flat battery, and a roadside technician came and did a great job helping me. Though in the process of replacing the battery, the technician was placing his tools on the weather shield below the windscreen and was quite heavy-handed with his tools.
Once I got in the car to drive away, I noticed a huge crack in the windscreen, right where he was dropping his tools. This craft was not present before getting roadside assistance.
We have made a claim with NRMA which has been denied and NRMA has denied any wrongdoing. Is there thing i can about this? The windscreen is quite expensive and has been damaged but NRMA.

MyNRMA
MyNRMA   DM   

Hello Ash, Sorry to hear this occurred to your vehicle. If you've not already done so, you can request a review of the matter through our Member Relations Dept via: external link  . Please keep in mind, that we are not an insurance company, so this would sit outside of any claims made through insurance. - Paul

Leah G.
Leah G.

If I sold my car to my friend and my car was booked in to get the damage fixed with nrma , can the car still get fixed if I sold it and my friend wanted it fixed?

MyNRMA
MyNRMA   DM   

Hello Leah. Apologies for the delay here. We're not directly involved with repairs or insurance, but it's worth checking with your insurer just to ensure you have all the information on how this works. - Paul

Keli
Keli

Does road side assistance take cash

MyNRMA
MyNRMA   DM   

Hello Keli, Unfortunately, unless via selected branches or through Australia Post is the only way that cash is accepted for Roadside Assistance renewals. If you are looking to become an NRMA Member you can pay over the phone or online. - Paul

Kaye Solomon
Kaye Solomon  

I just have it on an auto pay subscription. Then I don't have to remember it.

Brenz M.
Brenz M.

Hi folks I am an NRMA member & my car is misfiring on cylinder 3 I suspect a coil pack or spark plug fail,if this is the case can you replace / test this ?!
Thanks in advance,
Brendan, Katoomba..

Carol
Carol  

Try Roadservices Australia. BETTER than NRMA

MyNRMA
MyNRMA   DM   

Hello Brenz, Sorry for the delay. If you are an NRMA Member we can attend to hopefully confirm and diagnosis the fault, but we do not provide replacement or spare parts. If you would like to arrange a callout though, please call 13 11 11. - Paul

Evelene S.
Evelene S.  

We I have the coil can nrma change it ?

James Silvestri
James Silvestri

Can I get information about water in petrol from service station that has now closed

MyNRMA
MyNRMA   DM   

Hello James, Apologies for the delay here. If you are an NRMA Member, you can speak to our Motoring Advice team for help on 13 11 22 during business hours.

Dan.A.R
Dan.A.R

Renewed membership after 4months expiry. Broken down at the time and was asked to pay an $88 dollar call out fee on top of renewing my membership. Was this standard policy? Thanks.

MyNRMA
MyNRMA   DM   

Hello Dan.A.R . Thanks for your question. Generally speaking if you have let your coverage lapse 4 months from the expiry date, it would be considered a new join. There are additional costs when requiring roadside assistance at the time of joining as a new Member or re-joining as a lapsed customer. For existing lapsed customers, the join on road fee is discounted to $88.

Jay Gilvear
Jay Gilvear

Does roadside assist extend to Fraser Island?

MyNRMA
MyNRMA   DM   

Hello Jay, As Fraser Island is only accessible by 4wd vehicles, roadside assistance services like RACQ and NRMA don't cover vehicles on non trafficable roads. There are however separate providers in the area that can provide specialised towing should assistance be required.

Craig S.
Craig S.

Hi I'm wanting to get roadside assist but also wanting all mechanical repairs cover also does NRMA offer this

MyNRMA
MyNRMA   DM   

Hello Craig, Thanks for your question. We can certainly help with roadside assistance, but unfortunately we do not provide any coverage towards repair costs as this is something that is outside of the service we offer. We can help though with a range of benefits such as hire car, accommodation and transport to help in the event of a major mechanical issue. Best to chat with our Membership team on 13 11 22 to discuss our options.

jen c.
jen c.

I currently have complete care, can I update it to ultimate care? And if so how much extra would I need to pay to transfer to that cover?

MyNRMA
MyNRMA   DM   

Hello Jen, Thanks for your question. Members can upgrade their coverage, but you would need to call and speak to our Membership team on 13 11 22 for pricing as it would be dependent on your current Membership and tenure ( as we offer discounted rates after 25 years). - Paul

John L
John L

How do I find out where NRMA Country Service Centres are located?

MyNRMA
MyNRMA   DM   

Hello John, Thanks for your question. You can find a map of our network and coverage areas here: external link  . If you do have a specific question though, please call our team on 13 11 22. - Paul

Phil Greer
Phil Greer

Can I transfer my NMRA roadside assistance cover from one vehicle that I am selling to another better vehicle without incurring additional costs?

SunnyDays
SunnyDays  

Yes you can. I've had 2 cars in the last 9 months. Just simply phone NRMA and let them know the details of your new car.. it's that easy.

Phil Greer
Phil Greer  

Thank you, great!

Betty Z.
Betty Z.

How to transfer my road side assistance Policy to another car because my current car break down?

MyNRMA
MyNRMA   DM   

Hello Betty, Apologies for the delay. If you've disposed of your current vehicle and have a replacement that you own or drive primarily, please call our team on 13 11 22 to update your Membership. - Paul

Dee B.
Dee B.

How do i find out if my roadside assistance had windscreen cover on it

David
David  

Just ask the assistance line

MyNRMA
MyNRMA   DM   

Hello Dee, You can check the level of coverage and inclusions on your NRMA Membership, by logging in to you account online via: external link  . Alternatively we're here to help on 13 11 22. - Paul

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