Nutri Ninja Auto-iQ BL682 Questions & Answers

Have you tried ebay or the company themselves, that would be the only options I can think of.

Thanks Steve but l have tried ebay and although l purchased the product through them they were not helpful at all. Also l have tried the company but as yet no success. Thanks for your reply.

You can't buy the bowl for the older style. Nutri Ninja changed the bowl design "slightly" around August/September 2018. I know because I was sent the new designed one and it does not engage properly. I was on a Wait List for the old design bowl, for 3 months, and was happy to wait. But they decided to cancel my order and refund me.

Mann & Noble accept no responsibility for their products. I recommend buying another brand.

2 years too late for an answer wouldnt bother with this anymore . Shocking service and reprehensible customer service. Never will l buy from this group again.

The instruction booklet says not to blend hot liquids and I have read some stories about mishaps when trying to blend these. My advise would be to use a stick blender for any hot food and keep the Ninja for cold things.

Where did you purchase your ninja? For extra parts is suggest online from the manufacturer

Brand Developers Aust Pty Ltd

461 Plummer Street,

Port Melbourne, VIC 3207

Phone: 1800 890 840

I contacted Brand Developer on the 1800 number. First operator took my number and said someone would call me back. 2 hours later I get the call back and after explaining what I wanted- second operator transferred me to customer service. After speaking to customer service (3rd operator) they told me to call the 1800 Brand Developer number. I was going round in circles. After explaining that I have initially contacted that number and it brought me to where I was- the 3rd operator took my number with a promise to call back. Have not heard back from them since. And also like to mentioned I tried this process twice now all within 2 weeks. Exactly the same response both times.

I purchased the ninja at the very end of October last year and about a month and a half ago my wife contacted Brand Developers via phone asking if we could buy the rubber 'O' ring for the blade assembly because ours (in spite of very regular cleaning) had pitted and needed to be replaced.

They passed her to two another people in the organisation (probably sitting right beside the first person) who advised we have to purchase the entire blade assembly to get the replacement 'O' ring.

I made contact with them via their online contact form about a week after that complaining about the way my wife's query was handled and voiced my disapproval about having to spend over $30 to get a $2 part. I received a very prompt email saying someone would get back to me within a couple of days but I haven't heard anything from them since.

It's a great product but don't buy it expecting any after sales support. It doesn't seem to exist.