From September 2019, Onebed Mattresses gave each customer that took the time to write a review a Onebed Pillow Case. Please note that this incentive applied to both positive or negative reviews. It is possible that the reviews below are written by reviewers that may have received this offer. Previous incentives include: In September 2017, Onebed provided each reviewer that submitted a review a Onebed Pillow.
32 questions from our users
Hi there, I have a lazybed mattress i purchased approx 5 years ago, it’s now sagging quite a lot and causing back pain, do onebed cover the warranty? I believe onebed bought them out? Thanks.
Can I compress the mattress to original packaging form as I need to move and would like to take the mattress along? If it is possible is there any chance it will be damaged?
Hi i am willing to return my onebed. I am very much satisfied with my bed but i am completely moving out of state and cannot carry my bed and i need to dump it to get rid of it. I dont want a refund. Just wanted to know if i can return it and it can be donated to the salvation army. The bed is in mint condition without any marks covered with bed cover since the beginning. Thank you.
Hi Sree, if you are within the 125 Night Trial, you may return the mattress to us. We will donate to Salvation Army whenever possible. You may email email@example.com so we can assist you further. Thank you.
re: my faulty mattress, which is now taking up room in my house while I wait for collection (order 9955028), do you have any idea how long pick up is going to take?
The mattress is unusable, and I really need it collected and gone so I can get my money back and get another mattress in asap.
We do apologize for the faulty mattress that you received. We aim to process collections within 30 days and refund processed after collection. We will do our best to collect within this tim...
It's pretty disappointing for your company to expect me to find storage for a king size mattress for an unspecified timeframe, while you keep my money until you decide to come pick it up, and gives no...consideration for the fact I now need to source another mattress. If you were truely interested in a person's sleep quality, surely you'd pick it up urgently and not aim for a 30 day timeframe. This is terribly disappointing.
We do understand, Jared. 30 days is our average collection period for returns as listed on our website. Your case is already being prioritized and we are aiming to collect within the week.
Has any one had issue with mattress not fully expanding?
I unpacked mine and it has not expanded, very distinct dips and creases.
That is after unpacking it 12 hours ago. Unsuitable to sleep on.
Tried to contact Onebed but no response.
Two days later, mattress still unsuitable for use.
After numerous calls emails and online chats, forwarding photos as requested no response.
Online chat assistant pointed out it take 5 days to fully expand.
I questioned when can it be suitable to use because clearly it is not. forward onto claims Dept.
Interested to know if other people had similar experience.
yep. we had our 1st one do that. now we want a refund as they sent a replacement and honestly - even once they expand, the crevasses just stick around after you've been on it a short while...
Has anyone else found it takes ages to decompress properly?
We put our new base together on the saturday morning and let the matress decompress until Monday evening when we put sheets on the matress and used for the first time. Probably 48 hours to fill out to...it's full dimensions. It may have been done earlier but we were out and did not notice exactly how long it took.
to follow up - it never did. we got a replacement and it fluffed up after a week or so. It still isn't the best mattress - the memory foam takes ages to decompress if you have been sleeping in one spo...t and so you find yourself rolling back into the one hole. Trying to get a refund is like pulling teeth. Their support team offers no real assistance and takes ages to actually get back to you.
In the market for a new mattress and have been considering OneBed, Ergoflex and Emma. Ergoflex is made in China and the UK while Emma is made in the UK. I'd prefer to buy a bed that is not transported from the other side of the world (trying to think of environmental impact). Where is Onebed made please?
Their chat line would have got an answer 3 weeks ago
Are their variable choices in mattress firmness, or is medium fir the only option>
You can interchange the inner mattress pieces, so you either have a firm, medium (what we have) and soft. So you can swap and change until you get the right feeling that you like.
Actually one bed comes with layers of foam. You have an option to change the firmness to medium or firm or soft by changing the foam layers which you can access with a zipper.
Could you please tell me how heavy this double mattress is? I have trouble making the one I have now.
We have 3 types of mattress:
Onebed X 12" Double - 37kg
Onebed Original 10" Double - 27kg...
I’ve heard that these sorts of foam mattresses are very hot to sleep on. How does it fare with heat retention? I’m particularly worried about hot summer nights.
The Onebed Original is our best seller, it has latex as the top layer that gives the mattress a nice bounce and cooler sleep. It also has cooling gel memory foam for its second layer. Best of all, you...get 125 nights to try out the mattress and decide from there if it is the right one for you. :)
Is the mattress Flippable?
It is not necessary but the Onebed Original has 3 layers that you can interchange (they are set with different firmness settings: medium firm, medium and firm). Just unzip and customise based on your preference. :)
Can you explain the different layer set ups for different firmness
The Onebed Original 10" is delivered as medium-firm by default with the latex layer on top. But by switching the layers, you can use the 2nd layer/blue memory foam on top to make it medium (slightly s...ofter) or the the thick bottom layer on top for the firmest setting.
Has anyone else experienced a strong smell from their mattress? I received my king mattress two weeks ago and it still smells really REALLY strongly. I can smell it as soon as I walk in the bedroom door and it lingers on my pyjamas and gives me a sore throat. My two year old co sleeps with me and I'm really concerned about her health. I thought it would disappear after a few days or a week but it is still really strong! Will it go away? I am considering sending it back, but it is very comfortable so if anyone else has any experience of this smell and it went away then I will hold out but if not then annoyingly I will have to look for an alternative.
I walked into the bedroom lastnight, the whole room pongs. I have moved it out this morning to air. Hopefully this will work? We have the king too.
Hi there! We recommend to discard the packaging and air out the mattress. Different people react differently to smells. If it's too strong for you, you can air out the mattress (without sheets) in a r...oom with windows open; having a fan directed at the mattress can hasten the process too. Most customers find the smell goes away in a few weeks. If it's still bothering you after doing that, you may return under our 125 Night Trial policy. We hope this helps! :)
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