Onebed Mattress Original Questions & Answers
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Can I get the mattress in a custom width of 80cm wide?
What is the total thickness please- Queen size
How heavy is the Onebed Original 10", double size? The weight isn't listed on the website.
What body weight does the mattress support.
Hi , I would like to know the exact measurement of one-bed king size mattress? thank you
Are your mattresses latex free? I have an allergy
Good Morning, I am looking for a king size and queen size mattresses, would you please advise how long is delivery time, I need something that is not going to take a long time coming. Thank you.
If you are not looking for a firm mattress, do not buy, Onebed mattress are firm, the delivery will take 10 days or more. Their return is almost impossible
Where is this one bed mattress made?
hi howdo i order my mattress firm please
Hi there, I have a lazybed mattress i purchased approx 5 years ago, it’s now sagging quite a lot and causing back pain, do onebed cover the warranty? I believe onebed bought them out? Thanks.
Can I compress the mattress to original packaging form as I need to move and would like to take the mattress along? If it is possible is there any chance it will be damaged?
I think you would struggle to decompress the mattress again unless you put it in a vacuum bag
I can take professional help if it is an option. Hard to find a vacuum bag this size though :)
Hi i am willing to return my onebed. I am very much satisfied with my bed but i am completely moving out of state and cannot carry my bed and i need to dump it to get rid of it. I dont want a refund. Just wanted to know if i can return it and it can be donated to the salvation army. The bed is in mint condition without any marks covered with bed cover since the beginning. Thank you.
Hi Sree, if you are within the 125 Night Trial, you may return the mattress to us. We will donate to Salvation Army whenever possible. You may email support@onebed.com.au so we can assist you further. Thank you.
re: my faulty mattress, which is now taking up room in my house while I wait for collection (order 9955028), do you have any idea how long pick up is going to take? The mattress is unusable, and I really need it collected and gone so I can get my money back and get another mattress in asap. Thanks
Hi Jared, We do apologize for the faulty mattress that you received. We aim to process collections within 30 days and refund processed after collection. We will do our best to collect within this time frame or earlier if possible. Thank you for your understanding.
It's pretty disappointing for your company to expect me to find storage for a king size mattress for an unspecified timeframe, while you keep my money until you decide to come pick it up, and gives no consideration for the fact I now need to source another mattress. If you were truely interested in a person's sleep quality, surely you'd pick it up urgently and not aim for a 30 day timeframe. This is terribly disappointing.
We do understand, Jared. 30 days is our average collection period for returns as listed on our website. Your case is already being prioritized and we are aiming to collect within the week.
I was in exactly the same boat - so I dropped it at a local neighbourhood centre and it seems the volunteer put the wrong month date on the receipt and now OneBed are just refusing to do anything to help us.... terrible product and terrible service
Has any one had issue with mattress not fully expanding? I unpacked mine and it has not expanded, very distinct dips and creases. That is after unpacking it 12 hours ago. Unsuitable to sleep on. Tried to contact Onebed but no response. Two days later, mattress still unsuitable for use. After numerous calls emails and online chats, forwarding photos as requested no response. Online chat assistant pointed out it take 5 days to fully expand. I questioned when can it be suitable to use because clearly it is not. forward onto claims Dept. Interested to know if other people had similar experience.
yep. we had our 1st one do that. now we want a refund as they sent a replacement and honestly - even once they expand, the crevasses just stick around after you've been on it a short while...
Has anyone else found it takes ages to decompress properly?
We put our new base together on the saturday morning and let the matress decompress until Monday evening when we put sheets on the matress and used for the first time. Probably 48 hours to fill out to it's full dimensions. It may have been done earlier but we were out and did not notice exactly how long it took.
to follow up - it never did. we got a replacement and it fluffed up after a week or so. It still isn't the best mattress - the memory foam takes ages to decompress if you have been sleeping in one spot and so you find yourself rolling back into the one hole. Trying to get a refund is like pulling teeth. Their support team offers no real assistance and takes ages to actually get back to you.
We’re is one Bed made ?
I’m after a soft cloud like mattress as I prefer a plush level of firmness... can I somehow alter my mattress to suit my level of firmness
do you have double beds also can my original timber bed frame be used?
I would also like to know where the Onebed mattresses are made. I am considering the 12". Without an answer from a rep, people may assume they come from a sweatshop somewhere.
Purchased online
In the market for a new mattress and have been considering OneBed, Ergoflex and Emma. Ergoflex is made in China and the UK while Emma is made in the UK. I'd prefer to buy a bed that is not transported from the other side of the world (trying to think of environmental impact). Where is Onebed made please?
Their chat line would have got an answer 3 weeks ago
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