Orthokinetic Mattress Range Questions & Answers

Perhaps someone has been using it while you are away but hopefully not. Turn the mattress head to toe every few months and check the beam supports under the bed. I have the same mattress as you and Orthokinetic mattresses are like a fine tuned Porsche as compared to a scooter. Best mattress I have ever owned! I hope the head to toe mattress turn solves your issue. There is a long life warranty on these mattresses so contact your place of purchase for a new replacement if the problem continues. Cheers!

Suggesting that someone’s mattress might have been secretly used by others while they're away - especially in a thread asking for product advice - isn’t just unhelpful, it’s disrespectful. Nichole, your question is valid. The contextual information is clear and relevent. It's unfortunate when forums meant for support and transparency get responses that feel more like deflection than dialogue.

My experience with the Orthokinetic Apollo mattress matches what you’ve described with the Arlo. In less than 12 months, it was impossible to get a good night sleep on it due to the sagging. I initiated a warranty claim after 14 months. The after sales care I've received has appalled me. It appears Amart/Sleepeeze put significant effort in to NOT progress warranty claims. My experience so far has been that email replies take two+ weeks (longest delay so far was almost 8 weeks). The email replies then request documents and/or photos that were attached to the email they are responding to and/or earlier emails, while assuring me that once they receive the requested documents, they will progress my claim. This does not appear to be factual as they received the requested documents from me four months ago.

The King Orthokinetic Apollo Plush mattress I purchased from Amart did not provide the quality of product I expect. Amart have not demonstrated the ethical conduct or provided the level of after sales care I expect. I will not purchase from Amart again. I will avoid purchasing from the other companies owned by their parent company, Quadrant Private Equity.

Looking at the warranty it does not cover sagging. I haven't bothered with a warranty claim as the sagging is not covered unfortunately, I bought this bed as the Amart saleseman really pushed the orthorkinetic mattress with my back issues. After 2 years, the mattress finally wore in. I thought I had bought a great mattress as it didn't make me feel worse when my back was playing up, but 2 years in and only one person sleeping on it (everywhere and 40 odd kgs) and regularly turning it, I still managed to get a dip because i slept on the one side for a bit (6-8 weeks) because that side was closest to the ensuite (I was crippled). Now that it appears to have finally worn in I wake up everyday in pain. If I could do over i would not buy this mattress unless it never wore in and got dips.

We thought about doing this but decided against it as you have to literally wreck the mattress and don't know if it would do any good or even how to do it

You will have to get the deep sheets. A normal size sheet will not fit

Thanks Nancy, I've just been on the phone to Spotlight and they had no idea. You don't know what the measurement is for the deep sheets do you?

I find the king size sheet sets a much better fit, especially down the sides.

It's quite heavy, unlike other mattresses.

Other mattresses are just as heavy, it purely depends on the filling inside. Latex for example is extremely heavy and this has parts of it (a blend) I believe. Mine was extremely comfortable new but after years (it isn't even half the warranty of 15 years old) it has sagged and hurts my neck and back.

Unfortunately I bought it based on it was backed by the Chiropractic Association, however I know they would have tested it and gone based off that (as it was fantastic new and 180 days trial is unheard of) as you cannot test a product for years.

I'm doing a warranty claim now, if they give me a positive experience I'll leave a positive review otherwise I'll be leaving a negative like the others.

But a lot on here have reviewed without making a warranty claim.

@Aussiebloke34 for getting anything back as part of warranty. I only got so many excuses from them.

No

Sorry I got the bad one.

Not sure if you can see my review but I went through the full process and rejected stating it is normal part of the life of a mattress. Ridiculous after only 18 months and $2000

Have had my queen medium for 3 years and it started sagging quite a while ago. It's terrible I never wake up not feeling sore, worst mattress!!

In my opinion anything orthokinetic are very average and useless warranty process that will never be in your favour.

Thank you for your reply, l’ve only slept on it for one night but l did get very sweaty. The mattress gets very hot.

Just wondering how you went and did you get a positive resolution? I’m currently experiencing with what sounds like the same issue.

Hi Pam, I’ve had mine for nearly 3 months and I love it. I’ve bought the Apollo plush, which is soft though cause I hate hard beds, so not sure what you want. Yes, you do have to rotate the mattress every two weeks, like every mattress, to make sure you don’t get uneven sinking or uneven wear. I’ve done that with every mattress I’ve ever owned. My sales lady told me if I had any problems, the store manager would take back my mattress and give me a new one until I was satisfied, whether this is true or not, I don’t know, but it sold me.

hi i just got this exact mattress and i feel like first nights sleep it is way way way harder then the one i tried in store.... did you find this??

I had the same problem, finding the mattress super hard compared to the shop one, does it soften after time?

No it doesnt soften over time. It stays hard and uncomfortable.. Feels nothing like the mattress they have instore to try. Dodgy Chinese made rubbish!!

i have the $1600 one and was super firm and i wanted it that way, now its a bit softer and still love it and thats 2 years on.

dont understand why so many bad reviews.

Ours is horrible. Exact same issues as everyone else. Sagging and we are both having back issues., Currently started the warranty process. I don't hold much hope. Will never buy another one.

We purchased the orthokenetics Aspen support. I believe what we tried in store IS MOT what we received. I recently had a hip replacement and brought this mattress prior. Not sure if anyone else is experiencing this but I can feel some of the springs digging into me. I cannot sleep perly and haven't slept properly in months. And now with my new hip. It's no better. Now I also have upper and lower back pain. Is anyone else feeling the same sensations? It just dosent feel right to me!

It is 3 years old it started to sink after about 18mths, the warranty doesn't cover sinking if you read the fine print the 10 year warranty is a joke I had to put a mattress topper on it which cost me $700 for a decent one The 100 day sleep guarantee is another joke they told me you have to wait at least 3 mths for the body to adjust then it just became to much of a hassle to change it you have to pay for it to be picked up and for it to be redelivered and if there is a price difference I am now going to by a sleeping duck after my friend swears by hers at half the price even if it lasts the same amount of time its worth it

Thank's so much for your reply, I think we might have to look at something else

Dont buy this brand - made in China!! And like all chinese products its absolute garbage. So uncomfortable, we wake with back pain every day. Buy Sealy or Sleepmaker or any other Aussie made brand...

Thank you for your information, we're going to look at something else

They are made in China and absolutely the worse overpriced mattress. No positives at all.

Have you had any answers of this type of mattress yet please

Plush or medium are NO GOOD. Some reviews state that firm is OK. Personally would not buy any Orthokinetic!!

Cirrus and Nimbus were discontinued a long time ago and keeping the reviews up badly reflect upon the current range which is consistently popular and endorsed by the Chiropractic and Psteopathic College Of Australisia.

Unsure about the classic but splendour support was horrible and if u check reviews for the Orthokinetic brand it’s scary..Hope u do not have to suffer like we did

I have read reviews, but it comes down to every ones different

Orthokinetic mattress make my night sleep fell horrible my back was very hot .

Originally I purchased the splendour plush mattress, it was a comfortable mattress but because it was a plush mattress I found it very hot & I exchanged it for a prestige resplendence mattress and I'm more than happy with it.