Philips Sonicare AirFloss Questions & Answers
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I have a Model HX8340A AirFloss - has been about 2 years since I purchased it. It worked fine until yesterday (8-20-23). Lights indicated it was totally charged, but when I pushed the 'go' button it did not work and all lights went out. I put it back on the charger, tried again and the same thing happened. I took it off the charger, unplugged the charger and let it set overnight. Plugged the charger back in, picked up the flosser and the handle was WARM - it had been standing on the counter the entire night connected to nothing! After it cooled down I put it back on the charger - will not charge - NO lights come on. How long is the warranty on this product and how do I go about having it replaced? Thank you in advance for your response.
They are short term products and unlike the braun ones. these Philips ones are terrible and cannot be fixed.
Hi! I've got my Sonicare AirFloss for 8 months and I love it but... Now, when I want to use it and turn it on - it starts and stops after 2 seconds and ALL LEDs flashing and go off after a few seconds. What is the problem? Regards. Tom
Hi Tomasz, Thank you for sharing your feedback with us. We're sorry to hear that your facing issue with your Philips Sonicare AirFloss. However, this is not the expected behavior of the device. Please reach out to us through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.
Kind regards, The Philips Australia Team.
Keen to hear the results of this matter iam currently having the same issue
I have the same issue!
I have the same issue topo so clearly it is known issue
Hello- my Sonicare air floss has stopped working. I turn it on and when I hit the trigger button it turns off. I held the on/off button as suggested, however this did nothing... is there something else that can be done prior to having to get the unit replaced? thank you
Hi Monica, Thank you for sharing your feedback with us. We're sorry to hear that you're facing issues with your Air floss. Please reach out to them through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST. They'll be happy to assist you.
Kind regards, The Philips Australia Team.
My air floss has every light flashing, I’ve tried recharging it, still on charger but it’s still flashing.
Throw it away and it’s the worst product ever made.
Hi Wendy, Thank you for taking the time to write to us. We're sorry to hear about your Philips Sonicare AirFloss is not working as expected. We would like to let you know that AirFloss Ultra comes with triple burst system, which means when the handle of your AirFloss is on the charger, you will see the following lights on the handle: 1 solid green LED = 33% charged. 2 solid green LEDS = 66% charged. 3 solid green LEDS = 100% charged. Please note that when it is fully charged, your AirFloss Pro/Ultra has an operating time of up to 11 days when it is used in single burst mode. When the charge indicators of your AirFloss flash yellow, this means that the battery is low and you have less than 3 uses left. In this case, please charge your AirFloss.
We'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards, The Philips Australia Team
My sonicare pro flosser will not shut off. Runs several minutes, stops and then starts again!
Hi Penny, We are sorry to hear that you are facing this issues with your Sonicare Flosser. However, this is not the expected behavior of the device. We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Monday to Saturdays: 7: 00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
I called the number on Sat morning and saying support centre is closed?!
My flosser has started only turning on for @1 sec then turning off. The flosser is only 8 months old. I’ve tried leaving on charger for a couple of days
Hi, Warren. Thank you for getting in touch. We're sorry to hear about your experience with Philips Flosser. We recommend you to charge the flosser and check if you can see 3 solid green LEDS which is an indication of fully charged device. We would also like to invite you to get in touch with us directly through 0800 658 224 (NZ) from Monday -Friday: 09:00 am -09:00 pm and 1300 363 391 (AU) Monday -Friday: 07:00 am -07:00 pm EST.
Kind regards, The Philips Australia Team
The reservoir lid has regularly fallen off and has now been lost. I cannot find replacement at a reasonable cost( it is a very small plastic lid) that should cost pence but eBay sell one at £20. Phillips site says it is available at retail only. What retail? Model HX8240. David Noble
It’s a cheap horrific product they are aiming for a short lift spam to buy replacements
Hi David, thank you very much for taking the time to write this elaborate review. We would like to inform you that unfortunately the Philips reservoir lid is currently unavailable. We are not sure by when it will be available again.
We'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Monday to Saturdays: 7: 00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Hi my Philips sonicare airfloss does not spiut any water only air, please help
It should spurt water,therefore, it is faulty. You should return it. They are great however, they don't last very long. I wouldn't purchase another. Hope that helps.
Worst product ever. Don’t buy them.
Hi, Thank you for reaching out to us here. We regret to hear that your AirFloss is acting up. Allow us to suggest a tip that might resolve this issue. We recommend that you clean both the handle and nozzle: Remove the nozzle from the handle Rinse the inside and outside of the nozzle after each use to eliminate any residue Open the reservoir and rinse it with warm water Wipe the entire surface of the handle with a damp cloth.
We'd like to refer you to our colleagues for further assistance. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!
Kind regards, The Philips Australia Team
Battery lasted for one year and cannot be replaced. Horrible product !
Hello Christoph. Thanks for your feedback. We are sorry you feel this way. Have you already tried a 24-hour charge and/or a different charger and socket? If this doesn't help, we suggest you call our support team on 1300 363 391 (Australia), or 0800 658 224 (New Zealand)? They're always happy to help!
Kind regards, The Philips Australia Team
My airfloss pro turns off when I go to use it, it is fully charged but won't work. Please advise?
You are no luck as mine. My airfloss was broken in 9 months from purchase and was replaced with another one under Warranty. However the replaced one did not work properly in 2 months. I called for replacement again and they sent me a discontinued model without nozzle. It means it is useless to me completely. Afterwards they never cared about me any more though I kept on calling them for 7 times. I was tired to call them again and decided not to buy Philips products which are pooooor quality and pooooor Service in my mind. 2 years Warranty is fake for their products. There are many other similar products in the market.
Hi Dave, does it turn off when you push the trigger button (lights go out) or is it just not working. problems I have come across 1) the piston jambs halfway through a stroke. this can sometimes be jarred loose by smacking the base of the flosser hard against the palm of your hand. 2) the trigger micro-switch corrodes and stops working. if it's covered by warranty contact philips for replacement. they usually just send one out. if it's not long out of warranty and you live in Australia it should be covered under australian consumer law external link
PS. The airfloss is notoriously unreliable and has been discontinued
Thanks for your comment, Dave. That's unfortunate to hear, as we can imagine that this might be very upsetting for you. Did you try to reset your toothbrush already? You'll accomplish this by pressing the on off button for 7 seconds. If this doesn't work, please contact our colleagues in Australia with the number here: 1300 363 391. They are available Monday to Friday from 9:00 AM – 5:00 PM EST. They're happy to help.
Kind regards, The Philips Australia Team.
Can you put a couple of essential oil drops in with the water? Will it mess it up?
I have a Philips air flosser rechargeable model no HX8240. This is actually a replacement which I got in February this year. The handle is holding its charge, and is absolutely clean so I don't understand when I press the activation button why nothing happens. Can you help please?
The cap over the water reservoir has broken off - can it be replaced or do I have to spend another $200 for a new Airfloss
Is it broken or just popped out. If it’s broken I think it is bad luck. The AirFloss has been discontinued. You can pick up a new bare flosser on eBay though.
Hi there, Roslyn, what a pity that the reservoir door on your Airfloss has broken off. We would like to check if a spare part can be ordered. At your earliest convenience, please feel free to get in touch with our product team directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. Our colleagues will be happy to check the availability for you.
Kind Regards The Philips Australia Team
My base does not run when the flosser is placed in it to refill and does not refill the flosser. Any ideas?
Hi there, thank you for reaching out. If you need any further assistance or advice regarding the your Sonicare, please feel free to contact us directly: (AU) 1300 363 391 or (NZ) 0800 658 224. Kind regards, The Philips Australia Team
Had it charging for a few hours and the power button will light up when pushed. But nothing happens. Daughter left it here when she moved away, does recall much about it. Do I need a brush installed at the top for it to work? Or could it be the battery is toast? We have other non Philips tooth brushes, older then this one and the batteries will still take a charge. Any thoughts before we trash this, white, HX8240? Thank you.
Hello Tim, we are sorry to hear that you Airfloss is not responding to your attempts to get it to work. We are happy to look into this for you. Please feel free to get in touch with us directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Fridays: 7:00 am - 7:00 pm EST. Then we will be able to see how we can help you.
Kind Regards The Philips Australia Team
The Airfloss is really good and I am now on my second. However, it now operates intermittently. I know it's easy to fix - but I need to access the 'wheel'. How do I separate the top from the bottom? A simple pull or twist does nothing and I do not wish to damage the case.
Hi Kevin, Thank you for bringing this matter up to our attention. We are sorry, however, to hear that your Airfloss is now operating intermittently. With that, we would like to request you to clean the nozzle and reservoir vent, and make sure that nothing is clogging it from the inside. You may use this as a guide in doing so: external link
Please check if this would help solve the issue. If not, please contact our local product team at 0800 658 224 (NZ) from Monday - Friday: 09:00 am - 09:00 pm and 1300 363 391 (AU) Monday - Friday: 07:00 am - 07:00 pm EST, for further assistance.
Have a wonderful week ahead!
Kind regards, The Philips Australia Team
is my second Air Floss and it is starting to fail as the first one. Less and less flosses between charges. Will it help if I leave the flosser on the charger at all times or will it bring on the failure faster?
I have been through 4 of these - they all fail very quickly - take it back to your supplier ASAP and move on to another product. Phillips provided no support when presented with my complaints
Hi Carol,we regret to hear that your Airfloss is not holding charge for as long as it used to. We would like to look into it further. At your earliest convenience, please feel free to reach out to us directly on 1300 363 391. Alternatively, you can also get in touch with us on social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). One of our colleagues will then try their best to help you. Hope to speak to you soon.
Kind regards The Philips Australia Team.
I do not go to social media and your phone number seems to be missing a number. TO?
Hey Carol, this is the right phone number: 1300 363 391. Alternatively, you can also use this contact page to find more options of getting in touch with us directly: external link . Hope this helps! Kind regards The Philips Australia Team.
My Philips sonicare water pick is not charging but when fitted to charger it is making a wining noise. Please advise?
Hi there, Helen. Thanks for asking. We like to get in touch and see how we can help. Please contact us via:
Call us 1300 363 391
Monday - Friday: 07:00 am - 07:00 pm EST
Hope to hear from you.
Kind regards, The Philips Australia Team
Hi my airfloss light is on and when i push the button up to start flossing it switches off. Please help?
Hi Mohammed, Thanks for your question. It's odd to hear that your AirFloss isn't working like it should. We'd love to have a look into this for you, and you can reach out to us on 1300 363 391 (Monday - Friday: 07:00 am - 07:00 pm EST).
Looking forward to hearing from you.
Kind regards, The Philips Australia Team
Hi. I have exactly the same problem but I live in Scotland. Any tips you’d be kind enough to share any tips to remedy this problem?
Julie
The Air Flosser only activates once and then turns off. I put the Flosser back on charger, press the activate button and the ON button and orange flashing light comes on, BUT will not pulse more than once. Need to fix that! ! ! Any help?
Hi Phil. Thanks for your message. We're sorry to hear that you've issue with your toothbrush. We can imagine how inconvenient this must be for you. We'd like to see what we can do to help you with this. Could you please reach out to us on Facebook/Twitter by phone 1300 363 391 (AU) or 0800 658 224 (NZ). Our product specialists will find a solution for you. :)
Kind regards, The Philips Australia Team.
My nozzle doesn't click on my Airfloss and when I spray the mouthwash comes out of the base. How to fix that?
Hi there Jason, Thank you for reaching out to us. We're sorry to hear the nozzle of your Airfloss doesn't click on properly. In this case, we recommend reaching out to our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They would be happy to assist with this for you.
Kind regards, The Philips Australia Team
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