Philips Airfryer XL Digital HD9240/30 (White) Questions & Answers

Time for a new air fryer unfortunately they don’t make this model anymore and repairs are non existent :/. Give them a call directly and tell them the issue they might offer a discounted price on a new machine

Hi, Ranganath. Thank you for your feedback. We are sorry to hear your airfryer does not seem to work properly. Please check if the problem persists using a different power socket. If this doesn't help, we'd like to refer you to our colleagues for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They're always happy to help!

Kind regards, The Philips Australia Team

Hi Alan, Thank you for reaching out. We are sorry to hear your Airfryer isn't turning on. There are a few things you can check: - Too many appliances are plugged into the same socket - The plug is not properly inserted into the socket - The timer has been set for 5 minutes or less Please have a look and if none of these troubleshootings solve the issue, feel free to contact us on AU 1300 363 391 or NZ 0800 658 224. Kind regards, The Philips australia Team

Hi Mien, thank you for reaching out. We're super to happy to hear you have added the 9206ad to you personal collection. If you need any further assistance, please feel free to contact us directly: (AU) 1300 363 391 or (NZ) 0800 658 224. Kind regards, The Philips Australia Team

Hello Mahmood, Thank you for getting in touch. We're sorry to hear your Airfryer isn't working properly. For further assistance, please feel free to reach out to our product specialists at 1300 363 391 (Australia) or 0800 658 224 (New Zealand), so they can take a look at it for you. They'll be happy to help.

Kind regards, The Philips Australia Team

Sorry I am resident of Pakistan Lahore. Please only send me the pics of internal circuits and its resistance values. Equally the resistance be out of order not working its colour are not detected, especially two resistance I think about 33 ohm or K ohm of 1watt. Thanks for your response Again thanks

Hi Mahmood, in that case, please feel free to reach out to us directly via social media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). One of our colleagues will then try their best to help you further.

Hope to speak to you soon. Philips Australia Team

Hi Charlie, thanks for taking the time to reach out to us here with your question. In order to assess compatibility of an accessory with your Airfryer, we do require a bit more information. Therefore, it would be great if you could reach out to us on one of our social media platforms (Facebook, Twitter @PhilipsCare). Our colleagues there are available 24/7, and that way pictures can be included in the conversation as well. Alternatively, you could reach out to our colleagues on one of the following numbers:

AU 1300 363 391 NZ 0800 658 224

We hope to hear from you.

Kind regards,

The Philips Australia Team

The fan switches on as soon as you turn it on if not than you have a fault return product to shop.

Hi there Feroza, Thanks for reaching out to us here and sorry to read about the difficulties you're currently experiencing with your Airfryer. In order to investigate this matter more thoroughly, we kindly ask you to reach out to our Care Team via 1300 363 391 (0800 658 224 if you're in New Zealand). That is the quickest way to get in touch with our experts and find out if the fan is indeed broken or if there's something else that can be done to get the issue fixed. They'll be more than happy to assist you with this!

Kind regards,

The Philips Australia Team

Hi Abdo, thanks for reaching out to us regarding this. We'd advise against tinkering with the device yourself, as we can't guarantee your safety, and the quality of the device if original parts have been altered, or the device has been opened up. But please know that we're more than willing to see how we can help you in this situation. Could you instead give us a call on 1300 363 391 (AU), or on 0800 658 224 (NZ)?

Kind regards,

The Philips Australia Team

Hi Don, thanks for reaching out. First of all, great to hear that you've chosen the Airfryer XL. That's a mighty beast, at least when it's working properly. We're afraid that there's something wrong with your machine, and therefore we kindly recommend you to contact either the store or our customer care. If you prefer reaching out to us, we kindly recommend you to reach out to our product specialists on 1300 363 391 if you're based in Australia or on 0800 658 224 if you're based in New Zealand. Please know that you can always reach out to our customer care on Facebook or Twitter (@PhilipsCare) as well.

Kind regards,

The Philips Australia Team

Hello there, Anisa. Thank you for reaching out to us here. We regret hearing that you are facing issues with your AirFryer. We recommend contacting our team directly via phone, because this way we might be able to solve this matter faster.

Australia: 1300 363 391

Mondays to Saturdays: 7:00 am - 7:00 pm EST

In New Zealand: 0800 658 224

Mondays to Saturdays: 9:00 am - 9:00 pm

Our colleagues on the line would love to hear from you soon.

Kind regards,

The Philips Australia Team

Hi Lisa, thanks for contacting us about this. It's great to hear you love your Airfryer so much. But it might be best to get in touch with our product specialists regarding this matter. You could reach out directly through 1300 363 391 if you're located. If you're located elsewhere, feel free to find us on external link .

Kind regards,

The Philips Australia Team

Mine shuts off in the middle of cooking also.

What happened with this my XXL just started doing this

Hey Carol, thanks for your question! You could find it in the instruction manual if you search for the 'Preset Button'. You could do so by pressing Ctrl + F (or Cmd + F if you're a Mac-user) and typing 'preset button'. You'll then find it.

external link 

If you require our help further, please reach out to us on 1300 363 391 or external link .

Kind regards,

The Philips Australia Team

Hi Sheza, Do we understand correctly that there is a gap between the basket and the base? This should be minimum. We'd recommend to contact our customer service centre at 1300 363 391 to get this looked into.

Kind regards,

The Philips Australia team

Hi Iris, Thanks for reaching out. We understand that it's not always easy to appease to everyone when cooking, especially with children around. It's great to hear that the Airfryer did make this an easier task throughout the time that you've been using it.

We can also see that purchasing a new one might not be an option at the moment, but we'd still like to advise to contact our customer support on what's possible concerning a reparation to get your Airfryer XL in great shape again.

If you're located in Australia, please feel free to reach out to us on 1300 363 391. Or if you're located elsewhere you could find us through: external link .

Kind regards,

The Philips Australia Team

Hi there, You should be aware of your consumer rights here. Although your warranty has expired, you may have still have rights under Australian Consumer Law (ACL). My experience with Philips is not good in this regard and I am lodging a complaint with Fair trading the ACCC. Under ACL a product has to be of acceptable quality. It has to last for a 'reasonable; period of time (which may or may not be longer than the express warranty period). Given that i. according to the authorised repair agent who looked at my dead Airfryer there is a known problem with the power supply of earlier models; ii. your somewhat intermittent use (which can be considered in considering a reasonable period of time); and iii. 3 years is not a long time for a reasonably expensive item - you may be covered for replacement or refund under ACL regardless of the expiry of the Philips warranty.

I do suggest you speak to Philips to see what they offer. However, I believe that Philips should be doing more to comply with their ACL obligations. If you are not satisfied with what they offer you have the option to speak to Fair Trading and ultimately to lodge a case with your local small claims tribunal (e.g NCAT in NSW, VCAT in Victoria) - this is a low cost option to address issues like this and they will enforce the ACL.

G

I have just called the phone number that Philips recommended I call in Australia. Despite me saying that I know the airfryer is past the warranty period, the customer support team member (in the Phillipines) said because I do not have a receipt there is nothing that can be done. I tried to explain that since it is 3 years old what use is having a reciept?

He would not listen to me and I am now waiting for response by an 'escalation team' in Australia.

Thank you to G for your reply to my question. My reference to your information was the only reason he is passing on my details to an escalation team.

Thank you also to Philips for responding to my question, but the customer support could not give me any advise on getting my airfryer XL in great shape again.

Yes ...not having a receipt may be a problem as generally you would need to have some form of proof of purchase. However, it may not need to be a receipt. Do you have a credit card statement that could be used as proof of purchase? I also wonder how long these units have been on the market (i.e. if only 3 years it couldn't be claimed that yours is older than that)?

Thanks GMTOZ for your advice! I'll check credit card statements. The person I spoke to just didn't understand that I was not expecting a replacement. All I wanted to know was what my options were. But he did not seem to want to help me because I didn't have a receipt. This is the problem with talking to someone overseas. He just didn't understand.

I will wait and hope that someone from Philips gets back to me.

I received a call from a very polite and very helpful person from Phillips. I was directed to my closest service centre to assess my airfryer. My airfryer was fixed within a week and I have just picked it up today. I'm so happy to have my airfryer fixed despite it being out of the warranty period. Hope it keeps working. Thank you Phillips.

Hi sprokle, thank you for your question. We can imagine that a non functioning Airfryer is not the best way to start your weekend. If you could give us a call on 1300 363 391, we would love to see what we can do to get it up and running again.

Kind regards,

The Philips Australia Team

Thank you Philips Team, I rang & spoke to a very nice gentlemen who took the time to address my issues. He booked my machine in to a nearby repair shop for assessment. I was very pleased with the care taken & the way my call was handled. I will post an update once I get my machine back.

Hi Perllie,

Thanks for making us aware of what happened. We can imagine your concern and we would recommend to contact our call centre for this. You can reach them at 1300 363 391.

Kind regards.

The Philips Australia team

Hello Dianne, Thanks for submitting your question here. Nice that you cannot live without it, we take that as a compliment. :) We are afraid that the unit needs to be repaired. Could you please reach out to our call centre at 1300 363 391 please? Our colleagues there would be happy to set this in motion if you would be interested. Thanks.

Kind regards,

The Philips Australia team

Hi there, Thanks for buying our Airfryer. Our product team tries to find the best combinations for each different market, but we don't have any details available for the differences between the markets. You might want to discuss this with our product team at 1300 363 391. Our agents will be happy to help you out.

Kind regards,

The Philips Australia Team

Hi no it is fixed to the basket thanks Tanya

Thats what i thought. I didn't want to force it. Thank u

Hi Carolyn,

Thank you for your query. It depends on which basket you have, but at the standard models they cannot be removed. Please contact us at 1300 363 391 if you have any doubts.

Kind regards,

The Philips Australia Team

I don't have the grill pan but I have an extra rack. It just drops into the existing basket. The grill pan probably does the same thing. As for cleaning the top bit, I looked it up on google. You tip the unit upside down so you can see the element and clean it that way.

Yes I have that also, it no the grill pan has a handle and sits in by itself not in the basket.

Hi Lisa, great to hear that you're happy with your Christmas present! It's correct that on the XL you can't remove the handle, the following grill pan accessory (HD9911/90) comes with a handle though: external link  You can find the leaflet of this accessory here: external link 

As for the cleaning and maintenance of your Airfryer, you can find instructions on how to clean the inside of your Airfryer here: external link 

Hope this answers your questions! If not, please let us know, we're more than happy to assist you!

Kind regards,

The Philips Australia Team

OK great thank-you very much for your quick response Philips

Sorry I have no idea what it is!

Hi there aussie,

thank you for your question. Our team of product experts will be happy to inform you on this, would you mind getting in touch with them through 1300 363 391?

Kind regards,

the Philips Australia team.

Yes, it is teflon, but after a while the coating from cooking is very difficult to clean because it sticks to the wire netting type surface.

Countrygirl

Is it safe for cooking when the Teflon coating comes off