Rapid Tune Automotive Services Questions & Answers
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Is it true that Rapid tune customers have claimed they have been defrauded by having to pay up to 5 times the normal price for automobile repairs even after the promised new replacement parts have been second hand used parts?
Hi Mark, thanks for checking in. We understand how worrying claims like this can sound. This isn’t accurate and is not consistent with our standards. We provide clear, pre‑approved quotes and itemised invoices, and we do not install second‑hand parts while charging for new.
If you have any details we can review - vehicle info, date of service, invoice number, and which Rapid Tune store, we’d love the chance to look into it right away and help. Please contact us via our website external link and one of our Customer Care team will look into the matter for you.
- the team at Rapid Tune
It’s strange cos about 4 years ago I bought a voucher. Everything went perfect plus the other more minor items shown on it were also done. The actual garage locations and phone numbers are on the voucher (here in Brisbane anyway) The voucher is about 2/3 size of an A4). Only yesterday they door knocked me again so I rang the local garage itself to check (it was same one I used before and it was same guy). He confirmed all will be done again and that there is no time limit .
Hi, I bought a $199 voucher this afternoon, I would like to refund now, still in the cooling-off period.
You have been scammed by the scam marketers, I've been trying to get my refund for 2 months. Rapid tune hires a dodgy company called dark horse marketing to facilitate. Rapid tune will take no responsibility or refund your money.
Mate ,would you like to find accc?
Hi if you can forward the card number on the paperwork I will forward your request on to The appropriate channel to get you a refund
I'll give them till early next week to process the refund, if it isn't in my account by early next week, ACCC for sure
Hi, I’m coming into your store tomorrow morning I wasn’t in a position to simply part was $200 however I thought I was investing in my car. I’ve just been doing some research tonight and realise I’ve also been scammed.
Obviously we have all been scammed by the same person so they should all have the same account number… How we supposed to keep record of their account number
What is acccc? Not very good at backing down when I’ve been scammed and I’d like to know how you go with getting your money back?
Hey can you let me know how you’re going with this? I’ve just done some digging it was due to drop my car in to them tomorrow… Love to know steps and Parted with $200 to the guy hassling me in the car park because I simply thought I was investing in my car. Email me, natalieelizabeth93@gmail.com
There’s also an opportunity to use the business law act in their non-delivery of service maybe?
Hi, I’m coming into your store tomorrow morning I wasn’t in a position to simply part was $200 however I thought I was investing in my car. I’ve just been doing some research tonight and realise I’ve also been scammed.
hey mate did you get the refund?
did you end up getting a refund?
No , the distributor has ignored me
I also bought the $199 voucher in April and been trying to get a refund. calling the dodgy markeing company Darkhourse three times and they just keep stalling me. now trying to make a complaint to ACCC, but not sure which state agency I should use. this company is very tricky. the address on the voucher is in Melbourne but pone number starts with 07 (QLD?). anyone has tried ACCC?
I have lodged the compaint with Consumer Affairs Victoria. will keep updating on this post about the outcome.
Did you get your refund?
If the reviews are monitored by rapid tune automotive services representatives, why don’t you respond to the bad reviews? The ones you can be bothered replying to, you say there’s not records of their car. Don’t you think you should look after customers, especially ones you rip off $3000 and then ignore when something is wrong and have left me in such a bad position, especially after telling Chris from derrimut that I’m in financial hardship because of family violence. Absolutely disgusting. And to be ignored, what kind of heartless souls do you have working there?
My son took his Jeep to Rapid tune for a road worthy which they did. Before this the car never broke down> Since the road worth it has had the Alternator stuffed up then after getting that fixed it broke down again now they say it is the ECU. Is this all just a coincident or something else.
Do rapid tune use 2nd hand parts?
They do! And not good second hand parts either. Derrimut store charged me $3000 for a complete new rear diff. When I picked it up, there was something wrong with it. Chris wouldn’t answer my calls or emails. I had to take it to another mechanic and as I suspected , it wasn’t a new diff at all, I hardly drove it not even 10kms and the new diff assembly needed new wheel bearings ANd two wheel studs. So In short, they dof
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