Regus Questions & Answers

Based on my research they are just as bad globally as they are in Australia. I’ve felt very aggrieved about my situation with Regus so I’ve done a lot of research on the company. They have an awful reputation in just about any territory you can think of.

Stay away from them.

Their financial department is in Malasia I believe and they are a global company. Their staff cant even get traction with management. I feel this contributed to how hard it was to get anything done. Read the fine print and then decide. That room exit fee is just exhorbitant. I was only there 2 months and they still processed it. I reversed it from my credit card as I was under the impression it kicked in after 3 months. See how we go. Goodluck.

stay clear of at work spaces no matter what you do, do not go there! We are preparing a case against them to get our bond back, as they are illegally holding money. They charge you $3.50 for an email to say you have mail, or someone waiting at the front desk. No maintenance has been done since they took over the property. Management are not helpful. Stay away.

I am currently sharing an office in Wynyard right next to the station. Big desks, lots of space and not too noisy. The Company that leases the desks is Aurora Design.

Good luck!

You could go to Fair Trading but if the agreement is B2B they probably won't be much help. Read the fine print of your contract - pretty sure they cannot force you to renew your lease, provided you gave the required amount of notice etc. If you didn't give the required amount of notice, you may be stuck. You may need to seek legal advice - they are an unscrupulous company and an expert will give better advice than you'll get here.

Contact their Area Manager. Craige Marquart. He helped me to terminate my account. If you're on Twitter, send a tweet about your problem and say you wish to contact Craige. To Regus Asia office. Their customer service will reply and you can contact them with details. All the best.

Regus over charged us by $5000 and kept deducting money from my account without my permission. The only way it stopped was by cancelling my credit card and getting a new one. The bank refunded my money within 1 week and are now chasing Regus for fraud. Highly recommend removing your banking dets from their clutches.

They owed me my bond but ignored all reminders to pay it. Until I went to their offices and demanded it be transferred that day. I had to cause a fuss and behave in a way that I am still not proud of, but it did work. I got the bond returned to me (the transfer took overnight).

When they tell you it takes 30 to 45 days to process a refund, that is nonsense. They can (and of course should) do it instantly. But they want to keep your money for as long as they can, for the interest.

My advice is to go into their office and cause a non-aggressive but unyielding fuss. The more confrontational (without threats) the better. I found that the key for me was making it clear that their apologies for how terrible they are at their jobs meant nothing to me. I wanted results, and it turns out I got them.

I'll never go back, and I'll tell ALL my friends to avoid them too.

Try ACCC there are currently cases against ServCorp for unconscionable conduct going through the courts.