Sparesbox Questions & Answers

I did not buy from the eBay site, however, Sparesbox in my absolute opinion is very unreliable. No communication, no tracking number and got my product later than what they state. I will definitely not be dealing with Sparesbox again.

Still open but they're a shambles. They just cancelled an order after stringing me along for nearly 8 weeks. They don't have stock even though they advertise otherwise. Worst company I've ever dealt with. Hundreds of negative reviews. Good luck.

thanks mate ,i might take a ride over there and have a chat.

They are absolute crap scamming people to deal with , l strongly suggest avoiding them

They are but I’ve had the same experience as everyone else. They refunded me after I had PayPal chase up my order. Never again there are a lot of reputable online parts stores out there. These guys aren’t one of them. Absolutely disgusting service.

They're owned by the same company who owns Repco. note: Repco will price match with these jokers, so you can still get the price.

You should get a refund, Sparesbox has been backed up with ordering issues so you may not get them anytime soon

Hi Michael I'm in the same boat, have not received any of my parts which have been paid for and in Stock when ordered, I'm thinking of asking for a refund maybe you should too and look elsewhere,

Sparebox seem to be in the business of collecting payments and then never to be heard of again . This company should not be allowed to operate.

I could only say sparesbox gave there own stars, I’ll drive over to sparesbox ingleburn tomorrow I would like to bring consumer affairs in a fare dinking audit from the taxation department Morons

I believe a visit from the ACCC is required

This crew should be accountable!!. If they truly have a physical address?. I have tried locating them for a refund, since my item has not been processed for a month now!!.

Same problem. Been trying for a week to cancel order. No reply.......

Its crazy! I dont understand their crappy customer service. They keep using CV19 as an excuse, But im pretty sure covid doesnt infect Your facebook or email inboxes.

Same here. Wouldn't reply to my request to cancel until they "found the items" and sent them. Garbage customer service and it will be their undoing.

I finally had my order cancelled and refunded but they had no contact with me until I started commenting on all of their facebook posts and videos. Once I spammed their posts with questions, They all of a sudden returned my messages via email and cancelled the order. They shouldnt need customers to spam them, to take notice. I am fortunate enough to only have had to deal with this company for a month, The poor people that have been dealing with this for 12 months or more must be pulling their hair out!!!

Terry, the issue appears to be largely in part of advertising products that they don't have in stock. Hence why items aren't being shipped on time - because they don't have them to send. This practice is unlawful under Australian Consumer Law - to advertise a product you do not have and can not supply in the time specified (such as their eBay listings). If Covod was the issue, as I am aware this has been claimed at times, then the item would be at least sent and then delayed in shipping, and that would show. But the fact items aren't leaving the building before the dates they are meant to be in the customer's hands is clearly nil stock.

John, I do agree with you in part about them not having items in stock to ship, I understand them running out of stock from time to time and that they still advertising those items as being still in stock. It's wrong and I agree with you in that regard . Stock control is an issue with them without a doubt, they need to update their website more often then what they do. They also need to use a more reliable Courier Companies to deliver to their customers. Since the start of covid many companies are having supply issues

Hey there, Thanks for getting in touch, our Customer Service team will be able to answer this. You can email us directly, just flick us an email to support@sparesbox.com.au - If you would like us to email you directly, please just send us your full email address or contact number so we can answer any fitment, order or pre-purchase enquiries.

Cheers,

Sparesbox Support

Same problem called today at 1.15pm aest and on hold for 12 minutes and still no answer.i For an $60 online order they want my credit card statement transaction code to confirm my order before they can dispatch. Seriously? Get your shact together otherwise close up.

They don't. 10 minutes on hold then message bank. They don't return your call either. They also don't respond to email or the online chat function.

They are happy to take your money however. One of the great online fraudsters in my opinion.

Hey Guys, So sorry to hear you were all having the same issue! We hear you in these reviews and have made positive action to fixing this. We've hired more staff to assure that we're answering all the enquiries and will also be opening later to answer email and chat enquiries in the near future.

Should you require any further information please don't hesitate to let us know.

Cheers,

Sparesbox Support

Hey there, Thanks for getting in touch, our Customer Service team will be able to answer this. You can email us directly, just flick us an email to support@sparesbox.com.au - If you would like us to email you directly, please just send us your full email address or contact number so we can answer any fitment, order or pre-purchase enquiries.

Cheers,

Sparesbox Support