Hi. I bought some new flyscreen clips and for the life of me I can't work out how to put the deep ones in the frame. I don't want to push too hard. Is there a trick. I've been on your website for quite a while now and can't find any thing to do with flyscreens. Apart from how often I should wash them. Cheers Steve.
I have double hung windows and the sliding chain mechanism on windows are broken. Can you suggest a repairer or do you know where you can buy the part?
I have a Stegbar shower. Sliding door type, hardly ever used, brand new condition, as it came off the rails years ago, pictures attached.
The fittings for the bottom of the sliding door got mislaid a long time ago and now we need to fix it as we are selling our house and will need to replace the shower or fix it as part of the sale agreement.
I attach pictures in the hope that you may have the parts I need and you can send them to me.
Also I am in Perth and was wondering if you had any Agents, Fixers or tradespeople in general that may have this parts, or can fit them for me once you send them.
Sorry no facility to post pictures here
See attached.
Hi Our shower screen door is needing a replacement. Is it possible for someone to call in and do a measure and quote?
Good Morning, Thank you for your enquiry.
We do offer measure and quote services. Please place any enquiry via our website external link and our Maroochydore sales team will be in touch to organise a convenient time to come out.
Warm Regards,
The Stegbar Team
I have some very old Stegbar awning windows probably 25 years and the mechanism needs replacing . How do you remove the whole thing. Does it need a special tool as screwdriver is not compatible. The locks are jammed also
We have a Statesman entrance door with roller latch. Can this door be deadlocked?
Do you know where in Perth I can buy the timber mouldings for our 2 Stegbar sliding flyscreen doors on our Alfresco area. the doors were damaged by heavy rain / hail and I'm sanding / restaining them.
I have been to local Bunnings and they do not stock this type of timber moulding; it looks similar to the Scotia profile and is 20mm with bevels on either side, 12mm flat on the top with a groove below for the flyscreen beading, however the flyscreens were fixed to the frame with staples which I had to remove, your assistance much appreciated.
Regards Keith Orrell
We recently had new stegbar aluminium windows and sliding doors installed. We have not received any window keys (these are essential for our insurance cover) and the sliding flyscreens for the aluminium doors do not have any handles, making it quite difficult to open and close them. How do we go about getting these issues addressed?
Hi, I suggest you ring Stegbar's office in Melbourne (03) 9765 3400
#1 Unless too late, do not pay final payment.
We had issues re locks, with quality of product and basic design shortcomings as well as damage to the existing window sills and walls but only liaised with the installer over about 3 months. When I finally contacted Stegbar directly they did respond quickly, but only to say, "Stegbar do not compromise." I withheld just about $1500 of final payment (project about $9200) and paid all but the $500 as a compromise - and I suspect the installer had to wear this. Should have been more compensation but since the argy/bargy went on for 3 months Sally and I were over it.
If you have made full payment there are likely building inspection surveyors and/or legal action you could pursue. Can't help you with that though.
If you have locks on the windows, keys are, naturally, an expectation. Did, or do, the showroom samples include handles on the flyscreens? If so then, again, you should expect to have them on your installation.
Saying, "Stegbar do not compromise.", was a slap in the face to me. Bad reviews on forums such as this are a small help
Good luck. We learn from our mistakes. Unfortunately once you've made the mistake (going with Stegbar) it can't be undone (or re-done). And I don't plan on any more window replacements.
No real help I know. Good luck (text 0401 714 480 if a conversation would help)
Thank you for your suggestions. We have now had most of the issues addressed (we found others after my last question), but only after 3 service calls. The quality of Stegbar has certainly deteriorated since we purchased our first Stegbar windows 25 years ago. I won't be using them again!
We had about 10 timber double hung windows installed in our new house south of Hobart a few years ago. Most were too stiff to either open or close without difficulty. The Stegbar crew (from "Site Service") was able to fix all but 3 are still hard to open in dry or wet conditions (even though there's adequate space either side to prevent jamming). I've been told that the springs required are no longer available (yet the same windows are still advertised on Stegbar's website). I was also told that the crew didn't have time to come back and won't be available to get to us until next year. In the meantime I've been told they will "brainstorm" for a fix. Hardly a professional approach to what should have a straight forward fix...a bad reflection on Stegbar. Is there anyone within Stegbar that can provide a solution?
How do you remove aluminium sash windows from their frames to clean the outside or bring items in or out of the room?
I believe they are held in with screws but when our warranty work was carried out, the Stebar technician did all the work himself.
how to install stegbar flyscreen clips
Sorry but our screens were installed by a Stebar contractor, so I haven't done it myself.
Just moved into new home with stegbar sliding windows .keys turn in lock but windows won’t unlock.
Hi Rob, Thanks for reaching out.
We would need to see images or view product to determine if there is a fault. Please submit an enquiry via our website or we would be more than happy for you to visit our Geelong showroom and our expert staff will be able to assist.
Warm Regards,
The Stegbar Team
Problem fixed all good just us having a seniors moment. Sorry for the trouble.
I’m having the same issue! How do you get them to open? ☺️
Can I get emberproof pull down flyscreen for my stegbar bifold windows.
Hi Steven, Thank you for reaching out.
Unfortunately we do not offer emberproof pull down screens. We do offer our standard sliding retractable screen for your bifold window which a pleated mesh.
Warm Regards,
The Stegbar Team
Can I get emberproof pull down flyscreen for my stegbar no fold window.
Today (18/05/2023) I went to Stegbar at Lansvale to get some roller spare parts for my Stegbar sliding flyscreen door and some plastic colonial cross bar supports. As I had previously purchased the cross bar supports from the showroom, I went there.
Because of the front entrance road being resurfaced the showroom door was closed and taped up and innaccessable. No sign to say entry at side - nothing. After tapping on the closed door I finally got a response.
I had bought samples of what parts I required and was told that they do not sell spare parts and to go to Bunnings. I said I had been to Bunnings and they do not have those parts.
I cannot believe that Stegbar now do not sell spare parts for their products. They previously sold spares for their products. Do they expect me to buy a new fly screen door when ever the parts wear out? A wasted trip.
Good Morning Hank, We appreciate the time you have taken to provide us this feedback about our customer service. We’re disappointed to learn about the experience you’ve had.
We value our customers feedback and have passed your review on to our Management Team.
Warm Regards,
The Stegbar Team
Hi, my stegbar kitchen horizontal window was only built 3 years ago, there are now sign of window glass sinking being worse than 3 months ago at time I discovered very little, I m worry about insects and dust coming in the house, need your help for repair, if this have warranty. Regards
Hi Frankie, Thank you for taking the time to reach out.
We would like to reach out to follow up further. Could you please send us your contact details via email, including phone number, email address and your post code. Please email us at Feedback@jeld-wen.com.au.
Warm Regards,
The Stegbar Team
I had a new toilet put in bathroom, but forgot to close stebar swinging shower door. Now it won't close because of toilet. How do I easily remove door and then put it back in
The water compensating apron on our Stegbar windows have been chewed up by cockatoos. How to replace?
We bought 6 timber sliding windows from Stegbar about 10 years ago. They were expensive but we were keen to have timber that matched the rest of the house interior. Not only can you not remove the sliding windows for cleaning without taking out the entire track as the wheels don't adjust in height, the mesh for the flyscreen is built into the timber itself and cannot be replaced/repaired without taking the entire window apart and rebuilding it at some great expense. Has anyone else had the same experience? Not a great design but certainly an expensive price.
flyscreen removal double hung
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