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Stratco
4.2 from 1,371 reviews

25 questions from our users

Honest reviews

Honest reviewsasked

Stratco

Hi I recently had a cooldek patio installed. When we made our purchase in March there was a promotion for a Beefeater Bugg BBQ redemption. I had submitted my submission but did receive an noreply email that it was received in March but have not heard back from anyone since. I tried calling the customer service department last week and left my details and still haven't heard back from anyone. If someone could get back to me and let me know when I can pick up my BBQ.

2 answers
Stratco
Stratco A.Stratco

Thank you for your enquiry, I have sent you a message to follow this up. Regards, Annabelle

Honest reviews
Honest reviews

It's been sorted I placed another call & received a call back

Preeti W.

Preeti W.asked

Stratco

Does stratco install decking and do they have payment plans?

2 answers
Stratco
Stratco A.Stratco

Hi Preeti, your local store should be able to put you in contact with someone who can install your decking. We do have both buy now, pay later and interest free options available depending on what you are purchasing and the total value. Give us a call on 1300 165 165 or visit your local store to arrange a quote.

Morris
Morris

Is stratco Australian made or is in made in China fencing

Mary W.

Mary W.asked

Stratco

other fences in our area by the sea have not rusted or corroded. Ours five years old has Stratco seems to be the worst affected product

1 answer
Stratco
Stratco A.Stratco

Hi Mary, I am sorry to hear this. Could you please email me at contact@stratco.com.au so I can look into this for you? Regards, Annabelle

Ross C.

Ross C.asked

Stratco

I have water back flow at the gutter edge of my verandah that has corrugated sheeting in the eye lash style. I cant raise the house edge of the eye lash sheeting to achieve greater fall and I cant lower the gutter edge. Will drip edge flashing solve my problem? Cheers Ross

1 answer
Stratco
Stratco A.Stratco

Hi Ross, you will need to contact your local store for a recommendation to solve this issue. Please call 1300 165 165 and the team will be able to assist you. Regards, Annabelle

Emmanuel M.

Emmanuel M.asked

Stratco

I am looking for a price on a Double Carport 8500 mm. x 5000 mm. x 3000 mm, (internal height)
Skillion roof with a minimum 100 mm. fall
Eastern side 2 x 100 mm. x 6 mm. RHS Posts, western side 3 x 100 mm. RHS posts 100 mm. x 6 mm. , with roof cross bracings from the western centre Post to the 2 Eastern Posts
Cladded with a Color bond roof and gutter with leaf guard
Contact Manny Martin 0428113172

1 answer
Stratco
Stratco A.Stratco

Thank you Emmanuel, I have sent you a private message so that I can arrange a quote for you. Regards, Annabelle

Darryl

Darrylasked

QLD, Capalaba

Can you buy a Frontier Double Carport with clear roofing instead of a zinc roof as I would like to place one over a pool but still let the sunshine in.

1 answer
Stratco
Stratco A.Stratco

Hi Darryl, you wouldn't be able to use Polycarb sheeting for the whole roof no. You will need to have Zinc/Al sheets as well to support the structure and longevity of the product. Regards, Annabelle

Amanda D.

Amanda D.asked

Stratco

Thinking of installing a flat roof pergola - how do they go in high wind storms?

2 answers
MGCap
MGCap

Hi Amanda, our large carport has just been built. In answering your question, there hasn't been any strong storms/winds Our structure from Stratco is quite strong. If you have any concern, you really should direct that question with the Salesman thats given you the quote.

Stratco
Stratco A.Stratco

Hi Amanda, we can have one of our Team contact you to discuss in detail. Please contact me at contact@stratco.com.au and I can arrange. Kind regards Natasha

Ingrid L.

Ingrid L.asked

Online Store

I have just had stratco ambient blinds installed and one is hanging down lower on one side than the other. Does not retract fully. Is this fixable

2 answers
MGCap
MGCap

Hi Ingrid, when you had your ambient blinds installed didn't you question it with the tradies? Every step of my carport that didnt look right I questioned it at that moment. I look time off work but I have to say the tradies I had were fantastic and very professional. My advice to you, contact the installer and complain that you're not happy with the craftsmanship.

kathy
kathy

Same problem the blinds are all creased down the bottom and keep comming out of there tracks my whole pergola isn't flush this has caused my blinds to come out of the tracks not happy two months old but it's not straco it's the company that installed them I'm going through this process at the moment,I suggest you do the same

kathy

kathyasked

Stratco

I just had my decking done the roof isn't flush ,it's twisted,and a gap above the blinds,who do I get out to check this

No answers
Mal D.

Mal D.asked

Stratco

Does Cooldek CGI meet the AS1530.1 standards?

1 answer
rick N.
rick N.

sorry don't know answers for Cooldek.

kathy

kathyasked

Stratco

How much are your ambedient motorised blinds and could you please send me the photo of the cooldeck patio, blinds are 1 metre and 1.2 metres across

No answers
Trevor

Trevorasked

Stratco

I have heard that the Cool Deck product may be a fire hazard in that the polystyrene insulation material is combustible. Are there any installation methods that can reduce fire risk?

1 answer
Stratco
Stratco A.Stratco

Hi Trevor,

Cooldek polystyrene has fire retardant so it is self-extinguishing. It will burn in the presence of a flame, but will not sustain a fire when the flame is removed.

Stratco supply bushfire flashings that can be used to cover the polystyrene and protect it from embers. Refer to our Cooldek flashing guide https://www.stratco.com.au/siteassets/pdfs/cladding_cooldek_shielding_flashings_guide.pdf

These flashings allow the use of Cooldek in bushfire regions up to BAL 29, depending on the application.

If you have any more questions let us know here or email us at contact@stratco.com.au

Kind regards,
Alison

kathy

kathyasked

Stratco

Has anyone had a decking built,28 square metres of decking cost me 11800.00 for a decking,want answers please as this is overpriced

3 answers
Mork
Mork

Kathy my experience is that Stratco is only a supplier they have no builders licence ( advised by them ) their installers are a mixed bag but most lack training from Stratco who only guess as to how to use products.
Your price for decking appears overpriced but as i have no info on the project & what was fabricated to install the decking eg: raised framing ( sloping site ). Stratco management in my experience are useless, consumers affairs don't want to upset larger companies ( they like soft targets ) so no luck there. If you are happy with the end workmanship chasing another result only ends up causing you grief without a better outcome.
I have spent the last 12mths trying to get my Stratco sheds fixed, it's been a nightmare.
Perhaps as unpalatable it sounds learn from this and don't trust anyone until they earn your trust. Cheers
By the way if you look at their 5star reviews most are company marketing generated.

kathy
kathy

Thanks mark,for your reply,yes its true that stratco don't build them,it's there contract builders,yes its only a normal decking ,it's the contract builders they have,if you want action place your review on Google maps,that's how I got my house all fixed,and these false comments are against the policy on this site,should be monitored mork,it's unfair and misleading the people,hope you get your garage fixed,keep fighting and don't give up,it's your money,not theres

Stratco
Stratco A.Stratco

Hi Kathy, we have a range of decking options at various price points. Please let us know if you receive a competitive quote from another supplier or would like to consider other options. We would welcome the opportunity to assist you further with your decking project. We have escalated Mork’s issue to senior management and are actively working with Mork to resolve any issues. Please rest assured that the reviews on this site are written by genuine customers providing accurate recounts of their experiences with Stratco. They are not written by ‘company marketing’. Let us know if there's anything else we can assist you with.

Rj R.

Rj R.asked

Stratco

Will the 60 mos. to pay deal compromised the pricing? I feel that you will need to Jack up the price to compensate the length of time that I needed to pay for the product.
I need a Pergola that will match up our house.

No answers
kathy

kathyasked

Stratco

I have just been reading the reviews are you using cheap steel from China if so I will be pulling the pin on my pergola,I'm not paying for crap steel that will rust I want the TRUTH Kathy

1 answer
Stratco
Stratco A.Stratco

Hi Kathy,

Stratco steel goes through thorough and continuous testing to ensure we're using the highest quality materials that consistently exceed Australian standards. If you have any questions about your project you can email me at contact@stratco.com.au with a contact number and postcode and I'll have our team contact you to discuss.

Kind regards,
Alison

Rell77

Rell77asked

Stratco

Still waiting for a return phone call as our shed has wrong sized corners and pa door infill panel

1 answer
Denise d
Denise d

Yep we here you, we are still waiting for a response over stratco delivering rusted fence rails and poles. Been over a month now. So good luck.

Wendy

Wendyasked

Stratco

We have outdoor colourbond patio with clear panels in the middle. Looks good after 10 years but too hot to sit under. Do you install insulated roofing to existing roofing? Thank you Wendy

2 answers
Stratco
Stratco A.Stratco

Hi Wendy,
We certainly can. If you would like to email me at alison.stampke@stratco.com.au with a contact number and postcode we'll have one of our installers in your area contact you for a free, no obligation measure and quote.
Kind regards,
Alison

Wendy
Wendy

Thanks Alison for prompt response, I’ve spoken on the phone to local Stratco branch and arranged for a quote. Regards Wendy

Greg D

Greg Dasked

Stratco

Why is the survey so poorly designed that 2 questions within are not answerable if you are simply buying some ferterlizer and not doing a project. Like building etc. very unprofessional survey and not what stratco should be accepting for its usually high standards......

1 answer
Stratco
Stratco A.Stratco

Hi Greg,
I'm sorry to hear our survey is not up to our usual standards. If you could email me at alison.stampke@stratco.com.au with your contact details our team would love to discuss this further to find out how we can improve.
Kind regards,
Alison

Bear

Bearasked

Stratco

Do you do free trailer hire on purchase?

No answers
Trudy B

Trudy Basked

Stratco

Are all Stratco sheds weather proof? Eg. Rain?

2 answers
Kate
Kate

Yes they are. Brochure available on the stratco website.

Stratco
Stratco A.Stratco

Hi Trudy,

You can find a link to all the information you may require about our sheds here: https://www.stratco.com.au/our-products/home-improvement/sheds-garages/

Please let me know if you would like for one of our team members to call you directly to answer any questions or talk through your potential project.

Thank you,
Lauren.

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