Sunbeam Cafe Series Espresso PU6910 (EM6910 Machine + EM0440 Grinder) Questions & Answers

Hi David, Generally if your pump starts off quietly, it would indicate that you have the pre infusion mode set. This is when the pumps gradually increase the water pressure to pre soak the coffee cake before full water pressure is applied for the extraction - please view P24 of the IB.

When the water doesn't come out, what is the pressure gauge telling you? If it is in the red, you're grind is likely too fine so you will need to make it coarser.

It is also imperative to descale/clean at least once a year as you may get a build up of scale in the pipes which may cause a blockage and in turn put pressure on the pumps.

I am not a technician, you have descaled, and cleaned, have you run lots of the descaler through both double skin baskets. to get a good extraction your water needs to be hot and the grind reasonably fine.

if still not right try another cofee and compare. it could be an old batch of beans, if that does not fix then have the machine serviced.

there are 4 or five service centres in Melbourne.

Sorry I cannot be of more help.

With regard to the coffee grind setting, the same happened to me, I spoke with the service centre on the Gold Coast, the person there said to try different grind settings first as the pressure can sometimes change due to a few reasons, I did that tried a few different settings and it started producing perfect coffee again, went from 4 on the grind to around 15, It takes a few goes but I have been told the same happens with professional machines.. Whenever there is a change in the extraction I experiment with the grind, if extraction is to tight (struggles top come out) loosen the grind setting as the grind it too fine, if it flows to quickly head the other way with the grind (set finer) They need adjusting from time to time. Also the gasket should be replaced every 6 months, that's what they recommend, however we usually get at least a year out of them before replacement, it's part of regular maintenance... they're very easy to change and can be bought on line. Just google and there are a few youtube videos that show how it's done. I know others that just turned their machine off when it wasn't producing the best coffee, after 10 minutes of me making a few adjustments perfect coffee was flowing.. It's not always the machine, just a matter of understanding how they work.. Mine machine is now 4 1/2 years old and it's sensational.

With regard to the coffee grind setting, the same happened to me, I spoke with the service centre on the Gold Coast, the person there said to try different grind settings first as the pressure can sometimes change due to a few reasons, I did that tried a few different settings and it started producing perfect coffee again, went from 4 on the grind to around 15, It takes a few goes but I have been told the same happens with professional machines.. Whenever there is a change in the extraction I experiment with the grind, if extraction is to tight (struggles top come out) loosen the grind setting as the grind it too fine, if it flows to quickly head the other way with the grind (set finer) They need adjusting from time to time. Also the gasket should be replaced every 6 months, that's what they recommend, however we usually get at least a year out of them before replacement, it's part of regular maintenance... they're very easy to change and can be bought on line. Just google and there are a few youtube videos that show how it's done. I know others that just turned their machine off when it wasn't producing the best coffee, after 10 minutes of me making a few adjustments perfect coffee was flowing.. It's not always the machine, just a matter of understanding how they work.. Mine machine is now 4 1/2 years old and it's sensational.

You can adjust water temperature and steam pressure/wetness settings in the EM6910. Check the user manual.

Regular descale and clean may also help with water temperature .

Hi Trina

Have you purged the machine? Some times it may need to be cleaned. If you have any build up items that case blocking that may be your issue.

cheers

Monaro03

Hi I am having the same problem mine is only giving me a couple of drops in each cup and machine seems to be getting hot it pours water through fine but won't push the coffee through had no problem with it before I've also cleaned it and its still the same ??

Hi there I have the same machine which is also not our first, but a different brand. Did exactly what you have done by the looks of it with the same outcome, my wife also has tried. They just don't produce a thick micro foam, you should come close though after a while unless there is a serious steam problem. I have best results with full cream milk that has good shelf life remaining as once it gets close to shelf life the foams not as good which makes sense. These machines are loud enough to warrant ear muffs when you start texturing milk. In the 11.5 months of owning ours we have had two repairs for steam supply issues, one being a solenoid on steam wand and two being the steam pump.

You have to 'chase' the surface with the steam wand. From what you say you're putting it too far in and just scalding the milk. I've had this machine for some years and had no problems - don't use soy or low fat but lactose free is fine...

Hi Hoo,

The wattage on the PU6910 is 2400w.

Please give our Customer Care team a call on 1300 881 861 if you require any further assistance and one of our representatives will be more than happy to assist.

Kind Regards

Sunbeam