19 questions from our users
Hi I recently bought a Sunbeam PB8080 but can't find the rubber ring. Can I get it replaced?
Thank you for contacting Sunbeam. At present there aren't any spare parts available for this product. If purchased with in the last 12 mths and you have your receipt, please return the unit to the store of purchase for a replacement.
The blender jug has leaked liquid into the motor. This happened because the blade was not screwed in tightly enough & the motor housing is not sealed. How can I check that it’s still safe to use the blender? I don’t want to get an electric shock.
Hi Joanne M,
the middle part of the lid is what you need to screw the blades back in. The teeth of the lid attachment fit into the blade assembly. This ensures you get a tight fit when tightening.
Can't pull the jug off its stuck, any help?
Why is the off button not working? Any help?
Hello we used hot tap water to clean the jug and there was a loud cracking noise, accompanied by a big new crack through the glass jug. We have small children so the hot water is not even overly hot. Are you not supposed to clean your jug with hot water? If not how are you supposed to get the thing cleaned!? thanks Simon
Hi my mum uses this blender and she had it for years and sweats by it is there a place to get exact same one now?
hi my blender leaks i was wondering if I'm missing another rubber ring? I have one that fits around the sharp blades.when i pour water in the jug it just runs straight through.
Hi Sue. Make sure the blade part is screwed into the jug tightly. It uses only 1 rubber ring. If it still leaks, return it to place of purchase. Hope that helps.
Yes Sally is correct, please ensure the blade is screwed in securely. Otherwise please give us a call on 1300 881 861 with a copy of your receipt and we can look at replacing the blade for you.
How do I get the glass of to clean the inside?
Hi Lin. The manual doesn't indicate the glass can be removed. This is a design fault because it means the base of the jug cant be cleaned. They recommend soaking. I haven't tried that so I cant recommend that from experience. I don't like soaking for damage to the plastic and metal parts.
Hello Lin. The Glass jug is fixed to the stainless blades and cannot be pulled apart. It is fixed for safety reasons and also so the jug does not leak when in use. Just soak the jug with white vinegar and teaspoon of carb soda if there is something difficult to remove.
We recently received the Multiblender Electronic as a belated wedding gift and it has stopped working after only 4 uses. When we plug it in and turn on the outlet the lights do not come on anymore. The jug is in the correct position and everything is the same as before but it seems the electronics have just died completely. Is there anything we can try? Otherwise we would obviously like a replacement since we have only had this blender for 3 weeks and 4 uses.
Dear Hillary V,
We are sorry to hear about the experience you've had with you PB7950. Please contact our Consumer Support Team on: 1300 881 861, for further assistance.
The jug on blender pb7950 cracked when cleaning with hot water. Can I replace it with jug from PB9800 as plastic?
I purchased this blender this morning, and I am unable to remove the blade assembly from the base of the jug, (following the directions of the unlock arrows!) Any suggestions on how to turn it?
I may be stating the obvious but I assume you are using the clear plastic piece from the lid as a tool to turn the blade attachment anti-clockwise, it has notches that fit into the blade housing. Sorry, but that is how our one comes apart.
I have a brand new electronic multifunction blender. Plug it in & switch on & nothing happens. As though it is dead.
No lights nothing. Have tried in other power outlets. Please help - Is there something we are missing ?
Check the positioning of the jug.
Try turning it 90 degrees to see what happens. The motor will not activate if the jug is not positioned correctly
My blender lights are flashing and it wont stay on unless I hold the button in - any ideas what is wrong with it?
Hi Have a problem in that the base has come off one corner. When I lock the blades back in, everything is perfect, and holds liquid. When I use it the base on one corner comes adrift from the glass and the liquid leaks out the bottom. Is there anyway that this can be repaired or do I need to purchase a new jug (which I will not be happy about) as the blender is just over 12 months old and has rarely been used?
Is this Blender suitable for making peanut butter? So far has been awesome.
Hi Bruce, would recommend you use a food processor to make Peanut Butter as a blender requires more liquid.
It this blender able to handle ice?
Thank you for your enquiry, you are able to blend ice in your PB7650, please refer to page 6 in the instruction Booklet.
Crushing Ice use the PULSE button
Crush Ice Add ¼ cup of water. Use the
PULSE button 3-4 times in succession for crushed ice.
Sunbeam Customer Care
Hi there just wondering if anybody has any idea how to get actual base off so i can clean it? I've taken out the blade but can't figure out how to get the base off.
Does this blender do hot as well as cold foods?
Hi, I've had my blender for 3 days and I am am stumped as to how to remove the blades! I see the arrows underneath as to which way to turn it but to get a good grip is not easy, unless of course they have suctioned on. Is there a special way of removing them?
As I mentioned in my review, its a bit fiddly. Place the jug upside down on a bench top, clasp the pentagonal part and twist anti-clockwise. Takes some decent hand strength initially to get it to budge.
On the lid you can take out the top part, it's like a measuring cup. That is the tool you use to remove the blades, from the base. I think it's in the book? Hope that helps
I’m sorry to have wasted your time. After I had sent the email below to you I sort of thought it was real strange that there was nothing in the booklet on removing the blade so I went through it again!
You’ve guessed it, 2 pages were clinging together. The book was a bit wrinkled from the way it was packed, I guess this must have done it.
Anyway I have it sussed now, so many thanks for your prompt reply.
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