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The Book Depository

The Book Depository Questions & Answers

2.8 from 674 reviews

19 questions from our users

Rowena C.

Rowena C.asked

Where’s the diary of a wimpy kid books

No answers

Janette M

Janette Masked

I ordered books it somehow ldoubled up on Am l able to return them and receive a credit

No answers

Luke J

Luke Jasked

Does the Book Depository tell you that they have confirmed your order when you buy online and before shipping ?

1 answer
Trica
Trica

Yes they tell you but what they don't tell you is what country it is coming from and therefore you can't track it when it is "supposedly" shipped


Luke J

Luke Jasked

Does the Book Depository tell you that they have confirmed your order when you buy online and before shipping ?

1 answer
Simon M.
Simon M.

Yes. A confirmation of the order is received not long after placing it and then a further email is sent when the books are dispatched. The issue I have now (compared to the past ten years or so I’ve been using them) is that they are much slower to dispatch than they advise you and their postal guide is out of date (Australia Post can’t be relied on). I allowed an extra week on advised timeframes when placing my Christmas order in late November and still didn’t get 5 of the 13 titles within that extra time.


Shirley Corder

Shirley Corderasked

Would Book Depository deliver to a post office in Australia?

1 answer
Shirley Corder
Shirley Corder

I have someone who wants my book delivered to a post office in Australia. Is this possible?


Sarah S.

Sarah S.asked

Hello I'm after "give your dog a bone" by Ian billinghurst. Is the book on your website brand new? Thanks Sarah

1 answer
book nerd
book nerd

All books on Book Depository are brand new :)


Donette

Donetteasked

How do you write a book review on this site for a book you are selling?

No answers

Nadia

Nadiaasked

Ordered books 2 months ago living in South Africa still no delivery. Any ideas?

2 answers
KJ Robinson
KJ Robinson

It is best to email book depository and enquire about where your books are , you need to give them your order details and they will be able to advise if they are on back order , unavailable or on way to you . I’m in Australia and have always received mine quite quickly .
Good luck and enjoy your books

SuzieQ1
SuzieQ1

They are the most dishonest company I have every dealt with. Do peruse it but don't hold your breath you will get your books or your money.


Wendy boyd

Wendy boydasked

I want to change my log in details. Any ideas?

No answers

candie

candieasked

Does anyone know where the "local sorting centre" is in Sydney. This was the advice provided by the company- I had to contact the "local sorting centre" but no address nor telephone number was provided. Appalling service.
Or does anyone have any contact numbers for this company?

2 answers
Karen G
Karen G

Hi - this is the address I have for returns, you will have to argue about it because I just wrapped the books, added stamps and posted - they will ask for tracking details, receipts etc.
BookDepository.com
Returns
Star Track International
PO Box 6082
Chullora
NSW
1405
Australia

but if you ask for the complaint to be escalated to a Manager, that generally works

candie
candie

Thank you so very much!!


IhateSPAM

IhateSPAMasked

Has anyone ever had worse service than Book Depository offer? I think that any firm that did provide worse service has now gone out of business.Try any and all of the below similar book shops before risking it with Book Depository

5 answers
Cynthia Kneipp
Cynthia Kneipp

I have never had a negative experience with book depository.

IhateSPAM
IhateSPAM

I have only had negative experiences with book depository

Beast
Beast

Tried them instead of Booktopia or Angus & Robertson because they were about 15% cheaper. Bad move as it turns out. No idea where order is at now. Hopeless. Steer clear. I'll pay the extra coin to get reliability in the future and discuss these clowns with consumer affairs.


Alicia M

Alicia Masked

Has anyone ordered from BD recently & had them shipped the United States? If so, how was your experience? There’s a few books I would love to purchase for my children for Christmas, but I’m a little leary after reading all the negative reviews. If BD isn’t the way to go, could anyone recommend a similar online book company that is more reliable, reasonably priced & has good turn around time to the US? Thank You!

1 answer
Lozza
Lozza

Unfortunately I am from Australia, but I recently did order 3 books for children from BookDepository. One book never arrived, instead they send me a Physics book for university study and the other 2 books said that they were for age group 0-5, however when they arrived they were definitely for school aged children as they consisted of word puzzles, word searches and writing words. I am not sure what they were thinking, but I have never heard of a 0-5 year old that can read and write. As yet BookDepository have not resolved my complaint, they said I can return the 2 books at my own cost and the missing / wrong book they have yet to make any comment! I will definitely discourage any one from using them! I now use fishpond.com.au or booktopia.com.au.


jaya36

jaya36asked

I assume everyone knows that these problems we're all having have gradually crept on since Amazon took over the Book Depository a few years back? I'm speculating they want you to use the soon-to-arrive-in-Aus, Amazon service, so they are gradually making the book depository worse and worse. Buy your competition and run him into the ground and all that... some people seem to want to switch to Amazon, which is what they want you to do. I've switched to Booktopia, Aussie owned. Who else has made the switch?

4 answers
Jemstar
Jemstar

I definitely prefer Booktopia,they are much more reliable than Book Depository,I made a order with Book depository that I believed they had in stock which turned out to be a lie and while I had to get a refund they still advertise the same book as available but Booktopia is better since they are more honest and you do get your book but it's interesting what you said about amazon buying the company,from what I have read Book depository was actually good before Amazon bought them out so maybe all these issues now may be deliberate.

jaya36
jaya36

Yes, Book depository used to be excellent, their logistics was brilliant, their prices were spectacular... then it was sold, and I started getting damaged, late, mis-addressed and badly packed books. Never again!
Looks very, very deliberate to me... it's been gradually declining, and they think we're too dµmb to notice... that offends me very much indeed! It must be so, because it wasn't broken, so why fix it? They actually said they had new systems in place and then started lying to my face about what had gone wrong.

modelle
modelle

I didn't know they were bought by Amazon. All i know is that their customer service is currently a disgrace and I have spent the last few weeks trying to chase my order. Every single customer service officer has provided me with a DIFFERENT answer, so I don't know what is going on. Being in another country, it is difficult to get the matter escalated or to speak to an actual person who has the authority to resolve the issue. I may have to ask my credit card company to resolve this.


Geo

Geoasked

Are their deliveries to South Africa reliable?

2 answers
Jemstar
Jemstar

In my opinion I think Book depository is unreliable,me and also a lot other people have experienced issues with this company,they tend to advertise books as available and ready to be ship but in reality they don't have them in stock and you end up chasing them for a answer,I would go elsewhere for your book purchases.

jaya36
jaya36

I don't think it will be reliable. Book depository have been really bad since Amazon took over. I used to love it.
They are having problems printing your address, even though you provide it correctly.
The customer service is also bad, now, and I have had damaged books arrive. I can't recommend them anymore.


lmtucker

lmtuckerasked

How are the books delivered in Australia? Auspost or courier?

1 answer
Nobody
Nobody

Australia Post. It came on time but was only tracked be Book Depository's tracker, which has only two modes, Processing and Dispatched.


george trianta

george triantaasked

I could be simple but are the books new?eg We want to purchase Chanel the book which has three books in the box set for our daughter in law for her kitchen tea

2 answers
Sarah
Sarah

I believe that all the book are new and all the books I've bought have little to no damage (because of shipping)

Wendy
Wendy

Yes there are new. I brought I Chanel book only 3 weeks ago and couldn't be happpier


Susie

Susieasked

Hi,

I'm trying to get into contact with someone from the book depository to make a complaint. I am really disappointed.
In the past 2 weeks I have had 3 university text books delivered. I live in a really rainy part of Australia. The first two books that were delivered were kindly dropped off under cover on my front porch (I have a fully fenced house). The last text book and MOST expensive, was delivered in the past 2 days, which happened to be the two RAINIEST days since I have moved here... The book couldn't have been pushed through the letter box, so someone would have had to open my front gate, seen that I have an under cover porch, and then CHOSEN to leave the delivery in the open letter box, and not even bothered to close the lid. THE TEXT BOOK IS NOW RUINED. I have now wasted $63 on a brand new text book that is now water damaged. This is so unfair and a disgusting delivery service without one ounce of common sense :( Is there someone willing to help me on this matter?

3 answers
FredBit
FredBit

Hi Susie, Shouldn't you be taking this up with Australia Post (or the company that delivered this book)? I have bought well in excess of 100 books from Book Depository and non of them have been in a waterproof bag. In all cases with delivery when it's raining the (Australia Post) courier person has left the packages under cover. It seems to me the courier who left your book in the rain should be reprimanded by their employer.

Susie
Susie

It wasn't aus post, and I don't know who the courier they used was. And have been unable to get in contact with the sellers to find these details out.

FredBit
FredBit

Other than Aust Post taking control/responsibility of delivery once customs is cleared I would assume Book Depository wouldn't know who the actual delivery courier inside Australia is. As an Aust Post employee didn't made the delivery the courier would be either a contractor to Aust Post or one of the companies they own (possibly StarTrack). Do you remember the date it was delivered? Did you take a photo of the package? Lodge a complaint with Aust Post http://auspost.com.au/about-us/complaints-and-feedback.html


sneh.mayu

sneh.mayuasked

I want to buy a book which will be used for my exams, so I wan to know how long would the order take to come to Mauritius, and how will it reach me? I also want to be able to track my item,is that possible with this site? And how about sending back my item if something goes wrong. I am waiting to get an answer for my query as soon as possible so as to take a decision.
Tank You

1 answer
buyer beware
buyer beware

I cannot advise how long it will take to deliver to Mauritius as I am in Australia. I have never had to return an item- the books have always been as described and in perfect condition. I would suggest you contact the BD direct for help with these questions. Yes, you can track your item- again the BD can help you with this. I have recently started also using Booktopia and had an excellent experience with them if you would like to compare similar businesses. I hope this is of some help.


Veronica Burns

Veronica Burnsasked

Do you stock paperbacks in French? eg whodunits, easy reading (Agatha Christie or similar)

1 answer
Jack Harris
Jack Harris

They do have some, you can search books and then sort by language
http://www.bookdepository.com/search?searchTerm=Agatha+Christie&page=1&searchRefined=1&ieutf8=%E2%98%A0&searchAddedTerm=&submit=Go&price=&availability=&format=&searchSortBy=popularity&searchLang=137


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