Uber Eats Questions & Answers

Uber (Rides and Eats) have spent and continue to spend hundreds of millions of dollars fighting every allegation, legal, civil and government (regulatory bodies) that come there way… leading to court cases that last many years and as a result, so many regulators don’t bother as, in fairly to very capitalist countries like Australia, they can get away with skirting the law and being scammers. With the kind of money Uber takes in revenue, one can certainly suspect corruption. But I don’t think the government in Australia and The USA want to go near that either. In most places in Western Europe, Uber is banned because of their illegal monopolising tactics. Try not to use Uber. There are better alternatives.

Thank you Gavin. Rassiers a question is uber that big they can't be touch!!!!!. What has happen to OZ?.

It is done through the App. When they ask you to rate your meal. The issue with this process is thus it takes money from the restaurant. True have no control if they are the second delivery for a driver.

They are faceless [Word Removed]. They wont refund anything. If the delivery is late or bad, it's the driver or the restaurant fault. The Restaurant makes it fast then it takes them 45 mins to find a driver and then its delivered in 2 mins. The food it's horrid and cold and Uber points the finger at everyone else. They are scumbags.

Hi Kel, I live on the Gold Coast and relatively new to using UberEats in that I’ve been sending treats to my family in Victoria during this latest lengthy lockdown. I was not sure how the operation was structured and initially when they got my orders wrong, I blamed the bakery, thinking that they packed the incorrect items. Not so, the bakery/restaurant/cafe receives the order from UberEats and acts on it. In my case it was the faulty UberEats ordering system which passed on incorrect orders. I also found out that UberEats makes it’s profit by charging the bakery 30% of whatever I pay. Out of that, UberEats pays the poor drivers a pittance, so I tend to think it’s very sad that a lot of the hostility in the reviews is aimed at the delivery people. I hope that those who review UberEats take the time to find out where the blame actually sits. It’s not the drivers, it’s the greedy, badly run organisation and we should all be leaving them in droves.

Thank you so much for your lengthly reply. I am so pleased you explained this to me. Have checked out dozens of reviews on UberEats, Door dash and Menulog and they all have seem to have really BAD reviews. After hearing your story we have decided we might order takeaways directly from the restaurant /cafes and pick them up ourselves instead of using a delivery company. Thanks again for your help x

Agree. We have always had impeccable service (from Uber delivery perspective) for over a year in Brisbane. Now, we don’t get the orders that the local restaurants have waiting. It makes me angry as they don’t get paid as Uber Eats have a driver issue. We also used to have great service from Deliveroo and Door Dash - but now they don’t even pick food up. Well this leaves it open for a new super star to pick up meals on a pick up basis for a premium

No but if it was me I would not use them again and also write a review about their poor serbive

I used a different supplier tonight without probs. Nice dinner with a discount for no reason.

Uber Eats has started charging "Service fee" on top of delivery fee. It pays to have other food delivery apps and compare fees/promos before ordering. Naughty Uber Eats drivers press call in the app and hung up before it even connects to customer's number to start the 5 minute timer. When it runs out, driver gets paid and asked to dispose food.

Responsible service of alcohol. It’s part of the legislation.

I used Jimmy brings and during covid look down how do you check ID if you are to keep 1.5 meters apart or are jimmy brings exempt from this rule or do they just have really good eye sight.??????????

You can’t. Uber Eats are thieves. Absolutely disgusting service. It’s all about the customer experience and just by looking at all the reviews online at least 95% of customers are unhappy. The drivers blame the restaurant, the restaurant blames the drivers. No one takes responsibility and in the end it’s the customer who gets stuffed around. In my opinion just don’t use Uber Eats at all and tell everyone you know to not use them. If I was the CEO of this company I’d be ashamed.

contact a current affair

Open you Uber Eats app. Go to Orders. Select the Order completed. Click help and select the issue. There is no email or phone to contact.

There is email and phone, you just need to spend a lot of money and have diamond level for UberEATS for them to remotely think that you are worth their time.

You have to ask Uber directly as they won’t reply here.

does it say no, or just won't deliver at that time? We sometimes get a hot choc delivery from our local maccas via uber eats and at random times, they'll close deliveries. So i drove down to the Maccas store to get it myself (oh, the horror!!), and I asked them why i couldn't get it delivered tonight, and they said there were no drivers around, or they were too busy or something. Is it all the time that you can't get it delivered or just sometimes? Is a pain, i know.

Hey there, my address comes up on the mymaccas app, just doesn't come up on uber eats at all. I have little ones in bed so I can't leave the house.

Try Deliveroo or Menulog. Maccas is not exclusive to Uber Eats anymore.

Deliveroo And Manu log and others such as them Only hire independent Contractors They Do not Employ them Independent Contractors Are there Own boss Work when they Wont to Work And Ware to Work If an Order its Late 98% of the time its the restaurants or takeaway place Fault Not the driver/deliver fault there been times Were Delivers Have to wait up to 20 mints for an order and some places like door dash ubereats etc only give Delivers a set wait time i.e. 5 or 10 mints before recommending deliverer to cancel the delivery

Try 1300 091 272 (warning it is the driver support) Try social media sites (eg twitter, Facebook etc) Try visiting your local Uber ‘green light hub’

Unfortunately they did not answer here

o have non

I don't even understand the question. Is it just me? Or does the question make no sense?

Yes there are various novak suitable menus

Sounds like need to supervise your kids.

The point is lost on you my neuronically challenged troll. The point is that an Uber driver would hand over alcohol to a 4ft 13 year old

Why expect the public to answer when you can see that Uber don’t respond here? Some obvious comments:- Uber account holders must agree that they are over 18yo and supply credit/debit card details when registering. Drivers normally get sealed bags (so drivers don’t steal). Was the driver aware of the contents? Who created the account and supplied the details? Was it an adult or a minor? Who actually placed the booking? Was it an irresponsible adult or a minor? Why do parents obfuscate responsibility? What action has been taken against the 13yo?

Depending on the responses YOU have the ability to report this to police and take legal action against the ‘account holder’.

Also your information along with the account details should be immediately reported to Uber for account cancellation.

Please share updates for the benefit of others. Thanks.

My guess.... you are the account holder ;)

I posted it because of the reason being that Uber drivers are just drivers. They shouldn't be handing out alcohol to minors and to let other parents know what happens if you allow your kids Uber Eats. And to answer your accusation I was not the account holder. It wasn't even my kids. The whole debacle ruined an otherwise great day. I wouldn't use Uber Eats not just for this reason but also for the way they rob businesses with their 30% of the order few. It is a service for very, lazy, stupid people in my opinion

Sorry, I don’t understand your use of ‘use’

Do not know, I am a driver, not a user.

(will that money go back into my account) Logically it is the only place it can go.

(and if so when?) Logically when they have finished processing it.

If still not sure ask Uber directly as they clearly dont answer in a public review site ?

Unfortunately only UberEats can help

I refuse to order through uber eats. I go out my way to find the phone number of the restaurant and call them directly. I am aware how badly this horrid company gouges the profits of restaurant owners. Uber eats may pop up first. Though I will only use their app to read the menu. Then scroll on google to find the acual business number directly

Get rid of UberEats. They're NOT a 'partner' they're a leech.

What did Uber say when you asked them directly?

They didnt reply unfortunately

That personally puts me off. The restaurant prepares delicious high quality food,but it is never as tasty if it arrives cold. Disappointing.

Your answer is very valuable as it will keep on helping many other Australians who may have a similar question. Regards, Uber Eats

Order from menulog..always in car

So, as yet, no answer directly from UberEats as to alternative options. Yes Menulog would be the best alternative as they deliver by car. I know bicycles seem more environmentally friendly, however, without some better way of maintaining the temperature of the food, then it is not a great option, especially if you just want to throw the food out when it arrives.

Your post does not indicate that you have contacted them directly and you know this is NOT the UberEats web site.

I do not believe you can preselect.

Continuing to complain here when you can expect cold food does not make sense.

You WONT get an answer directly from Uber eats by complaining here.

Infortunely cases like that will continues becuse Uber have the worst deliveries, I was with 4 months of deliveries, 1.200 deliveries 97% classification, despite extremely cases, I never delayed my food, and now I received a menssage from uber said my account is permanently cancelled, I'm delivery partner with motorbike, before that I delivered with my bicycle, but when a changed my account to motorbike, something happened and I have realized wich my deliveries comes because someone has refused to delivery, so I just receive a call when some other delivery partner refuses... and result that I got the delivery wich are still delayed... and got my account locked... Thats it's... When the bussiness are huge like Uber, they loses control and the consumer stay in the hand of worst services...

You should complain to Uber because it is an UberEats policy that everyone eats rider/driver must have an insulated bag so the food isn't cold when handed to the customer.

If you order from restaurants located more than 5 kms from your location it won't be assigned to a bicycle rider. You can view the restaurants location from your Uber Eats app.