Uniden Premium DECT 31xx Series Questions & Answers

Hi,

Please send through an email to our customer service team on custservice@uniden.com.au who will be able to assist you further.

Thank you

Hi,

Please send through an email to our customer service team on custservice@uniden.com.au who will be able to assist you further.

Thank you

The additional handset you will need is the DECT3105.

Unfortunately, as your model has been discontinued we no longer stock the parts in relation.

You can, however, try online sites like; Ebay, Gumtree, etc.

The DECT3136 additional handset will not work with your model.

Hi Margaret,

You can press the hash key to input a space.

It seems like you have the feature 'Announce Only' activated. This only announces a greeting but does not take messages.

You can deactivate this feature through the following steps;

Press MENU
Scroll down to Answering Setup
Press MENU
Scroll down to Record Time
Press MENU
Scroll down to either 1min or 4mins
Press MENU
Press END two times to exit

It seems like there might be a Message Bank activated on your line by your Service Provider.
The only default greeting we provide with the phone is the automated male American voice.
Anything different that is heard, when calling in, will be the Message Bank service on the line.

Can you adjust the ring time on the phone to test if there is an active Message Bank/Voicemail?

This can help override the Message Bank that May be active. The way you are able to manually adjust the ring time on the phone, your service provider can also adjust the ring time on their end. If their Message Bank is set to a default of 7 rings you can decrease the ring time on the phone to allow our Answering Machine greeting to cut in.

Please ensure that the landline is free before going through the following steps;

Press MENU
Scroll down to ANSWER Setup
Press MENU
Scroll down to RING TIME
Press MENU
Scroll down to 6
Press MENU to save

After you have set this in, can you please try calling from your mobile and leave a message?

You should be able to hear the message come through.

You can choose to leave it with a shorter ring time at 6 or you can contact your service provider to deactivate the message bank on the line so that you can have a longer ring time and the messages will come directly to your answering machine base.

Thank you for your review.

Usually, the red light on the phone will be flashing for two reasons.
There is a new message on the answering machine
There is a new voicemail message on a Voicemail box that has been activated on the line by the service provider. (There are two Voicemails that they provide; Message Bank and Voicemail on Call Waiting.)
If there are no messages on your answering machine base, you will need to contact your service provider to retrieve the messages on the line.

Once this is done, the flashing light will stop, message icon will disappear and the dial tone will revert back to normal.

Hi Ron,

Can you please confirm the setup of the phone?

Is it connected to a standard line connection in the wall or to a modem like NBN?

Hi Coral,

Yes, the DECT3135 has been tested to work with the NBN.

Hi Lucho,

Thank you for your review.

Unfortunately, both models are not compatible and won't be able to link together to work.

Sorry for the inconvenience.

Hi Shane,

Call Forwarding/ Call Divert on your phone is a feature that is set up and provided to you by your service provider. (Telstra, Optus, etc)

For Telstra assistance, you can see the following link for reference;

https://www.telstra.com.au/support/category/home-phone/features-settings/how-to-set-up-call-forwarding-on-home-phone

For Optus assistance, you can see the following link for reference;

https://www.optus.com.au/shop/support/answer/manage-call-diversions-fixed-phone?requestType=NormalRequest&id=1428&typeId=5

For other service providers, you will need to contact them directly on how to activate Call Forwarding / Call Divert.