Uniden Premium DECT 31xx Series Questions & Answers

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Thank you!!! Will do.

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Have problem sorted . found Instruction Book . Worked through it . Thanks .

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Hi there! My problem has been transferred to one of your technical advisers but I have not yet heard back from him/her. When a call comes in there is no ringing tone - only my answering machine which cuts in. It then clicks off straight away and I miss the call because the caller is unable to leave a message when my answering machine is in this mode! What can I do to put this right?

Hi GwenZ. I don't have that phone any more I got a new uniden Dect 1735 series comes with 3 phones ,I brought it from Good Guys $89.00

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Please send through an email to our customer service team on custservice@uniden.com.au who will be able to assist you further.

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sorry I can't help you , I looked at the manual couldn't see it

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sorry I can't help you not sure what the soloution is

Hi Annette I'm not sure about that phone, I have uniden pemiumn dect 3135+1 .I have NBN with Telstra. It works great ,the only problem is when power goes out I can't use the phone,sorry if I can't help you much more

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Thank you, will do.

None obvious from the owners manual as the calls being cut off are not overseas ones. However it may be that I have to alter the setting in the 'Globel' setup, so I shall try that on one phone, as any changes there should take care of the three identical phones on our domestic setup.

The additional handset you will need is the DECT3105. Unfortunately, as your model has been discontinued we no longer stock the parts in relation. You can, however, try online sites like; Ebay, Gumtree, etc.

The DECT3136 additional handset will not work with your model.

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Hi Margaret,

You can press the hash key to input a space.

It seems like you have the feature 'Announce Only' activated. This only announces a greeting but does not take messages. You can deactivate this feature through the following steps; Press MENU Scroll down to Answering Setup Press MENU Scroll down to Record Time Press MENU Scroll down to either 1min or 4mins Press MENU Press END two times to exit

Thank you for your reply. I tried your suggestion but it did not work. I cannot understand how the feature ‘Announce Only’ would switch from the ‘Record Message’ feature after working perfectly since we installed the phones. We have recently had NBN connected, I wonder if that caused the problem. Any ideas?

It seems like there might be a Message Bank activated on your line by your Service Provider. The only default greeting we provide with the phone is the automated male American voice. Anything different that is heard, when calling in, will be the Message Bank service on the line.

Can you adjust the ring time on the phone to test if there is an active Message Bank/Voicemail?

This can help override the Message Bank that May be active. The way you are able to manually adjust the ring time on the phone, your service provider can also adjust the ring time on their end. If their Message Bank is set to a default of 7 rings you can decrease the ring time on the phone to allow our Answering Machine greeting to cut in.

Please ensure that the landline is free before going through the following steps;

Press MENU Scroll down to ANSWER Setup Press MENU Scroll down to RING TIME Press MENU Scroll down to 6 Press MENU to save

After you have set this in, can you please try calling from your mobile and leave a message?

You should be able to hear the message come through.

You can choose to leave it with a shorter ring time at 6 or you can contact your service provider to deactivate the message bank on the line so that you can have a longer ring time and the messages will come directly to your answering machine base.

I have been in touch with our provider and found that they had activated a Message Bank which they have removed at our request. We did not want to lessen the number of rings of incoming calls as we are often in the garden and need the longer ring time to get back indoors to answer the phone before the message bank comes in. We have recently had NBN installed, I don't know why they altered settings from what they were. Thank you so much for your prompt replies to our problem, I do appreciate your help very much.

No worries at all.

Should you have any further inquiries please don't hesitate to contact Uniden Support at custservice@uniden.com.au

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Thank you for your review. Usually, the red light on the phone will be flashing for two reasons. There is a new message on the answering machine There is a new voicemail message on a Voicemail box that has been activated on the line by the service provider. (There are two Voicemails that they provide; Message Bank and Voicemail on Call Waiting.) If there are no messages on your answering machine base, you will need to contact your service provider to retrieve the messages on the line.

Once this is done, the flashing light will stop, message icon will disappear and the dial tone will revert back to normal.

Ron if no handsets can make or receive calls possible soloutions is check the telephone cord connection, disconnect the base AC adapter for a few minutes ,then re connect it. if it's just 1 handset not receive or make calls move handset closer to base

Hi Ron,

Can you please confirm the setup of the phone?

Is it connected to a standard line connection in the wall or to a modem like NBN?

Hi Coral,

Yes, the DECT3135 has been tested to work with the NBN.