46 questions from our users
Could this product help with my dog doing number 2s in the same unwanted spot on our footpath?
Thanks for getting in contact with us.
urineFREE is a bacteria and enzyme solution that destroys and "eats" the uric crystals left behind from urine and will clean any other biological matter like feaces or food spills but it is not designed as a deterent or repellant.
Urine is made up of uric crystals and in the middle of the crystals are "pheromones". If a dog or a cat can smell a pheromone, it can encourage them to revisit in the same area. Thats why a solution like urineFREE works so well here. Sometimes though it is behavioural, and in this case, urineFREE will not work to stop them going in that area and a repellant might be more what you are looking for.
I have used urine off for my cats in the past and have always been happy with it. However, I just ordered a new batch (August 2020) and it appears the formula has changed. It is now heavily perfumed (which makes me sneeze) and it stained my carpet, which it has never done before. I will not use this product in the future unless I can use what I believe is the old formula.
Has anyone else had these issues?
Thank you for your question.
We have not changed our formulation for urineFREE, it has always been scented. However, we do usually have a Fragrance Free range. It is not currently available on our website as we are testing a new formulation for this specific range only.
You may have previously ordered the Fragrance Free range, hence why the change in smell?
With regards to the stain on your carpet, in some instances, the acid in the urine and some carpet fibres can form tannin while the urine is drying and this can result in a carpet stain.
Often stains may become larger, darker and the odour stronger when they rise to the surface – this is common. This is the urine in the sublayers rising to the surface for further treatment and removal. These stains can take two to three treatments with urineFREE and you will see the stains become lighter and smaller upon further treatments until they eventually disappear. Read more about cleaning your carpet.
Sometimes the stain is just dirt. Try removing these carpet stains with a mild detergent and water.
You can find out more here: https://www.urinefree.com.au/faq/what-is-the-stain-around-the-area-of-carpet-i-treated
We hope this helps!
I have never noticed a fragrance free label. How do you know if it is this - on old stock still in stores? I cannot use the scented one as it makes me sneeze and the smell will not go away.
Hi Frannie, the label for the Fragrance Free range is different. You can see it here: https://www.urinefree.com.au/wp-content/uploads/UFFRGFREE750ML-WEB.png
We can't be sure if there would be any stock left at our retailers unfortunately, but you could call the ones located close to you to find out. You can find the list of these here: https://www.urinefree.com.au/find-a-retailer
Alternatively, keep an eye out for the release of the new Fragrance Free formulation. We will announce it via email and social media.
We hope this helps.
Our backyard is approximately 60 square metres with artificial turf, and we have one German Shepherd. How much of this product would you recommend we use? Would it be a whole 5l bottle for each use or should that last a few uses? Thanks
Hi Urine Free,
I have used multiple over the counter urine stain and odour removers and professional cleaners that are unable to remove year old stains. Will this remove the stains?
Does Urine Free kill the bacteria (as well as odour) in cat and dog urine in carpet/carpet underlay/underlying chipboard/floorboards?
Also does it remove doggy urine stains from carpet?
Advice from Urine Free representative would be much appreciated, thank you
Hi Ronnie, thank you for your question. urineFREE is a bio-enzymatic product that uses bacteria to break down and consume uric acid (source of odour/stains). It does not disinfect the area but removes the stain and odour. If you want to sanitise the area we would recommend doing this after the urine stain and odour has been removed.
We hope this helps.
Thanks for the clarification!
Will this work on mouse or rat urine. We have had a nest in our attic and the smell in the bedroom below is awful. Mice are gone but smell is lingering. Also it’s a very tight area so it will be easy to spray but not easy to wipe afterwards. Thanks.
Hi, Yes urineFREE will also work on mouse and rat urine in order for the product to work it must come in contact with the urine deposits. If the celling material is plasterboard then just be mindful of not over saturating the area as this may cause the plasterboard to swell.
Thanks. Have ordered some.
Has this product been tried on cat urine on a leather lounge? Should we have ANY hope of fixing this?
urineFREE will remove the uric acid (source of odour and stain) that would have been left behind by the urine deposits.
Please note that urineFREE is water-based and would do no more damage than water. However, water is no friend of leather as it can cause the leather to crack or peel.
If the stains are very old then it can be troublesome to completely remove them as the acid can cause burn marks on the surface, these kind of stains are not able to be reversed and would require re-upholstering.
If your main concern is related to the odour then you can try urineFREE as it will be a cheaper alternative to re-upholstering the lounge.
Whilst its probably not the news you where hooping for we hope this has been of some assistance.
Thanks for your prompt reply. Is it safe to presume the same answer applies to bonded leather? It was bought second hand in lovely condition. Do you know if bonded leather disintegrates more readily with water based treatments?
I would also like to know please: How do I know how much to use? Looking at your fantastic interaction with customers in the online reviews, most of the problems people have seem to stem from not using enough product to reach the uric acid crystals. So is there a way of deciding how much is needed?
I noticed that on the video the stains she was trying to remove with very small and light. Has ANYONE used this product on a black stain of urine and what were the results? I felt that the video didn't show me what I wanted to see and all the reviews are concerning smell
I have hardwood flooring that has become
Stained from the amount of times the cat has urinated on them. Will this product work to remove the soaked in smells? Other rooms in the home have floating floorboards and laminate which she also urinates on, however the smell isn't as bad in these rooms
Thank you for your enquiry.
If you go to our website www.urinefree.com.au we have a large section dedicated to removing urine stains from wooden flooring, there is also a video outlining the treatment process. We hope this information has been of assistance.
Wondering the coverage area?
I have a very large area pathway and tiles out door area. It is not sealed tiles and grouting.
What should I buy through square footage? Cost as well.
Thank you for your enquiry.
The amount of urineFREE needed will depend on the amount and age of urine and we are therefore not able to give an exact coverage amount per square foot.
For urineFREE to work it needs to get in contact with the urine deposits and if your tiles are untreated and has exposed grout you may need a second treatment due to the porosity of the surface causing the uric acid to be in the pores of the tile/grout. If its a large area it may be most economical to get our 10 litre urineFREE to start with. All our pricing is available on www.urinefree.com.au
We hope this information has been of assistance and thank you for considering urineFREE
Seems a silly one but if I treat the small artificial grass area at a friends house and the little dog does not use the grass anymore, will it stay fresh? Or will the smell return on hot days? Have used this product before but on concrete. It was excellent. We have been staying here for two months and she uses it maybe three times a day.
Just wanted to make sure I leave the garden in the good state it was when we moved in.
Hi, Not a silly question at all.
urineFREE will remove the uric acid buildups that are causing unpleasant smells from the synthetic grass. Normally if the dog continues to use the area there will constantly be uric acid deposited in to the surface and you would need to reapply urineFREE to get rid of the new urine deposits. If the dog is no longer using the area and urineFREE has removed all the uric acid then there should be no more odour as the uric acid has been removed.
When I still had my old dog I found Urine Free excellent for removing the urine smell in my artificial grass. Since losing him, I only needed to use Urine Free once on the grass to remove any recent urine, and the smell has not returned despite many hot and humid days since it was treated. This product does what is promised.
Thanks for the quick response. Will report back after treatment, Confidant it will do the trick!!!
All my clothes, carpet and staff in the room reek urine odor coming from the fermented urine in urinal. We've been away from home for almost four months. Please help!
We have 5 cats and our place was getting on the nose , so we purchased urine free with the light and used that day and now we are urine free in only treatment , also my hubby leaves the car windows down and the little buggas decided to leave their scent , so we wash the seat cover and sprayed with urine free and now our car also is urine free . Urine free most definitely was a lifesaver for us , so give it a go and you too we be urine free too , with tremendous results !
Thank you for your enquiry.
urineFREE will defiantly be able to help you get rid of those smells.
We have a page dedicated to urinals on our website and here you can get all the info on the problems and how to best deal with them.
We hope this information has been of assistance and thank you for considering urineFREE.
What is different between your product and furry freshneds?
We are not familiar with the product that you are referring to and can therefore not comment on any differences that there may be.
Hi. I’m contemplating buying an old Victorian house which reeks of cat urine. The owner is a breeder of cats, and let’s just say that the kittens live in several of the rooms and the smell is eye wateringly bad. At rough count she had something like about 50 cats in the house & shed out back - so we are talking industrial level wee. I’m trying to understand If there is any hope in getting out the urine smell out of the floorboards, skirting boards and the brick walls. Thoughts?
Thank you for your enquiry. This certainly is an industrial size problem. We had a gentleman in Victoria who purchased a property from a lady
that had about 50 cats. He was restricted from what he could do because the property was heritage listed. The smell was all over the house
and the carpets, floors and skirting boards were soaked in urine.
We advised him to replace any plasterboard as it is very absorbent and it is cheaper to replace. The hardboard floors and skirting boards could
be treated while the carpets needed to be pulled up. He used a lot of UrineFree ( 6-10 litres) and treated the affected areas two to three times.
After treatment he said there was no smell. He was happy with the results.
Each home will be different and what to keep and what to discard will depend on the circumstances. Let your nose be your judge. If you can't
smell urine you probably got it all. UrineFree must come into contact with all the urine to be 100% effective.
Good luck with the project. It will take a lot of work but the price of the property should reflect its condition.
We hope this information is of assistance
Hi there, would this work if sprayed on clothes before putting in the washing machine?
My parter is incontinent since he had a stoke and although he wears pads the smell of urine goes through his pants and even after washing in washing machine and hanging outside in the sun there is still a vague smell in his clothes.
Absolutely it is also for domestic use. If you go to the website it has details on how it is used in hospitals and such. Ironically I'm actually a nurse and certainly understand the difficulties with the incontinence pads. If you PM I can give you some suggestions on other incontinence aids etc. Bless you for being your partners care giver. Amanda.
Thank you for your enquiry.
urineFREE can defiantly be used on laundry before washing it in the machine.
We would recommend the following steps to remove the stains and odours:
1) Before putting stained clothing in laundry, saturate stain with urineFREE
2) Allow clothing to sit for a minimum of 20 minutes to allow urineFREE to breakdown the uric acid.
3) Saturate stain again with urineFREE, and then wash it through your washing machine.
4) If stains are older and have set in, repeat treatments could be necessary to thoroughly remove all stains.
We hope this information has been of assistance. If you need any further advise or more info then please feel free to contact us again.
Thank you for considering urineFREE,
Hi, would this work on gravel?
Yes, urineFREE will work on all water fast surfaces including gravel.
I have 25 square metres of fake turf and live in Broken Hill, it hasn't rained for 6 months and the urine smell from my American Staffy is putrid. Do you think your products will work for me, and how much will I need? The turf is on a base of what we call cracker dust.
Thank you for your enquiry. The amount of UrineFree your going to need depends on the amount of urine you have got.
If your Staffy has been urinating on the synthetic grass for twelve months there is a lot of urine in the grass.
The uric acid crystals deposited is not soluble in water therefore you will need UrineFree to come into contact with all the urine to be effective. Old urine may take two or three treatments to get it all. If you haven't already, we suggest you view the videos on applying UrineFree posted on our website www.urinefree.com.au.
We suggest purchasing a 10 litre container of UrineFree. Hopefully this will be enough. What you don't use you can use for on-going maintenance, that is, if the Staffy will continue to urinate there.
We hope this information is of assistance and thank you for considering purchasing UrineFree.
Can you use it on couches, it’s material, not suede.
urineFREE is safe to use on most surfaces including upholstery fabrics.
For best results, saturate all stained areas with urineFREE. Ensure the surface is wet enough to allow urineFREE to soak deeply into affected areas.
Allow to air dry. The biological removal of the urine deposits takes place during this drying time. This may be extended by the application of a non-porous cover such as plastic film for more effective results. Repeat entire process if necessary for particularly stubborn urine stains.
When dry, apply a small amount of water to the area and blot it up with a paper towel to remove the remaining residue.
NOTE: Never use cleaners, chemicals or deodorisers. These products tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. If you have used these products, try to remove as much of the products as possible with water and a clean cloth. Blot and allow to dry and then apply urineFREE.
Thank you for considering urineFREE
Is this product OK to be used on tiles AND carpeted areas? Any areas NOT recommended? Also, whats the active ingredient? Thanks.
Thank you for you enquiry.
urineFREE is safe to use on tiles and carpeted areas. Being a water based product it wont do any more damage than water could so the area to look out for is on surfaces that cant handle water, such as laminate flooring and plaster walls. the active ingredient in urineFREE is a proprietary blend of bacteria cultures, if you need further information about the ingredients of urineFREE there is a Safety Data Sheet on our website that you can download.
We hope this has answered your questions and thank you fro considering urineFREE
Get an answer from our members and Urine Free representatives
Other Carpet Cleaning Products
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.