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Urine Free

Urine Free Questions & Answers

4.7 from 178 reviews

40 questions from our users

Jonathan

Jonathanasked

Has this product been tried on cat urine on a leather lounge? Should we have ANY hope of fixing this?
Jonathan

3 answers
Urine Free
Dan L.Urine Free

Hi Jonathan,

urineFREE will remove the uric acid (source of odour and stain) that would have been left behind by the urine deposits.

Please note that urineFREE is water-based and would do no more damage than water. However, water is no friend of leather as it can cause the leather to crack or peel.

If the stains are very old then it can be troublesome to completely remove them as the acid can cause burn marks on the surface, these kind of stains are not able to be reversed and would require re-upholstering.

If your main concern is related to the odour then you can try urineFREE as it will be a cheaper alternative to re-upholstering the lounge.

Whilst its probably not the news you where hooping for we hope this has been of some assistance.

Jonathan
Jonathan

Thanks for your prompt reply. Is it safe to presume the same answer applies to bonded leather? It was bought second hand in lovely condition. Do you know if bonded leather disintegrates more readily with water based treatments?

Jonathan
Jonathan

I would also like to know please: How do I know how much to use? Looking at your fantastic interaction with customers in the online reviews, most of the problems people have seem to stem from not using enough product to reach the uric acid crystals. So is there a way of deciding how much is needed?


Rita F.

Rita F.asked

I noticed that on the video the stains she was trying to remove with very small and light. Has ANYONE used this product on a black stain of urine and what were the results? I felt that the video didn't show me what I wanted to see and all the reviews are concerning smell

No answers

Bernie

Bernieasked

I have hardwood flooring that has become
Stained from the amount of times the cat has urinated on them. Will this product work to remove the soaked in smells? Other rooms in the home have floating floorboards and laminate which she also urinates on, however the smell isn't as bad in these rooms

1 answer
Urine Free
Dan L.Urine Free

Hi Bernie,
Thank you for your enquiry.
If you go to our website www.urinefree.com.au we have a large section dedicated to removing urine stains from wooden flooring, there is also a video outlining the treatment process. We hope this information has been of assistance.


Macgabe

Macgabeasked

Wondering the coverage area?
I have a very large area pathway and tiles out door area. It is not sealed tiles and grouting.
What should I buy through square footage? Cost as well.

1 answer
Urine Free
Dan L.Urine Free

Hi Macgabe,

Thank you for your enquiry.

The amount of urineFREE needed will depend on the amount and age of urine and we are therefore not able to give an exact coverage amount per square foot.
For urineFREE to work it needs to get in contact with the urine deposits and if your tiles are untreated and has exposed grout you may need a second treatment due to the porosity of the surface causing the uric acid to be in the pores of the tile/grout. If its a large area it may be most economical to get our 10 litre urineFREE to start with. All our pricing is available on www.urinefree.com.au

We hope this information has been of assistance and thank you for considering urineFREE


Cocopop

Cocopopasked

Seems a silly one but if I treat the small artificial grass area at a friends house and the little dog does not use the grass anymore, will it stay fresh? Or will the smell return on hot days? Have used this product before but on concrete. It was excellent. We have been staying here for two months and she uses it maybe three times a day.
Just wanted to make sure I leave the garden in the good state it was when we moved in.

5 answers
Urine Free
Dan L.Urine Free

Hi, Not a silly question at all.
urineFREE will remove the uric acid buildups that are causing unpleasant smells from the synthetic grass. Normally if the dog continues to use the area there will constantly be uric acid deposited in to the surface and you would need to reapply urineFREE to get rid of the new urine deposits. If the dog is no longer using the area and urineFREE has removed all the uric acid then there should be no more odour as the uric acid has been removed.

Doreen
Doreen

When I still had my old dog I found Urine Free excellent for removing the urine smell in my artificial grass. Since losing him, I only needed to use Urine Free once on the grass to remove any recent urine, and the smell has not returned despite many hot and humid days since it was treated. This product does what is promised.

Cocopop
Cocopop

Thanks for the quick response. Will report back after treatment, Confidant it will do the trick!!!


DanCz

DanCzasked

Where can I buy this?

1 answer
Urine Free
Dan L.Urine Free

Hi DanCz,

To find your closest retailer go to https://www.urinefree.com.au/find-a-retailer


MIX

MIXasked

All my clothes, carpet and staff in the room reek urine odor coming from the fermented urine in urinal. We've been away from home for almost four months. Please help!

2 answers
Coops59
Coops59

We have 5 cats and our place was getting on the nose , so we purchased urine free with the light and used that day and now we are urine free in only treatment , also my hubby leaves the car windows down and the little buggas decided to leave their scent , so we wash the seat cover and sprayed with urine free and now our car also is urine free . Urine free most definitely was a lifesaver for us , so give it a go and you too we be urine free too , with tremendous results !

Urine Free
Dan L.Urine Free

Hi Mix,

Thank you for your enquiry.
urineFREE will defiantly be able to help you get rid of those smells.
We have a page dedicated to urinals on our website and here you can get all the info on the problems and how to best deal with them.
https://www.urinefree.com.au/urineodoursfromurinals#526

We hope this information has been of assistance and thank you for considering urineFREE.

Dan @urineFREE


tiffany

tiffanyasked

What is different between your product and furry freshneds?

1 answer
Urine Free
Dan L.Urine Free

Hi Tiffany,
We are not familiar with the product that you are referring to and can therefore not comment on any differences that there may be.

Kind Regards
Dan @urineFREE


Jess

Jessasked

Hi. I’m contemplating buying an old Victorian house which reeks of cat urine. The owner is a breeder of cats, and let’s just say that the kittens live in several of the rooms and the smell is eye wateringly bad. At rough count she had something like about 50 cats in the house & shed out back - so we are talking industrial level wee. I’m trying to understand If there is any hope in getting out the urine smell out of the floorboards, skirting boards and the brick walls. Thoughts?
Thanks Jessica

1 answer
Urine Free
Dan L.Urine Free

Hi Jessica,

Thank you for your enquiry. This certainly is an industrial size problem. We had a gentleman in Victoria who purchased a property from a lady
that had about 50 cats. He was restricted from what he could do because the property was heritage listed. The smell was all over the house
and the carpets, floors and skirting boards were soaked in urine.

We advised him to replace any plasterboard as it is very absorbent and it is cheaper to replace. The hardboard floors and skirting boards could
be treated while the carpets needed to be pulled up. He used a lot of UrineFree ( 6-10 litres) and treated the affected areas two to three times.
After treatment he said there was no smell. He was happy with the results.

Each home will be different and what to keep and what to discard will depend on the circumstances. Let your nose be your judge. If you can't
smell urine you probably got it all. UrineFree must come into contact with all the urine to be 100% effective.

Good luck with the project. It will take a lot of work but the price of the property should reflect its condition.

We hope this information is of assistance

Kind regards

Customer Service


Ema

Emaasked

Hi there, would this work if sprayed on clothes before putting in the washing machine?
My parter is incontinent since he had a stoke and although he wears pads the smell of urine goes through his pants and even after washing in washing machine and hanging outside in the sun there is still a vague smell in his clothes.
Please advise

2 answers
AKD
AKD

Absolutely it is also for domestic use. If you go to the website it has details on how it is used in hospitals and such. Ironically I'm actually a nurse and certainly understand the difficulties with the incontinence pads. If you PM I can give you some suggestions on other incontinence aids etc. Bless you for being your partners care giver. Amanda.

Urine Free
Dan L.Urine Free

Hi Ema,

Thank you for your enquiry.

urineFREE can defiantly be used on laundry before washing it in the machine.

We would recommend the following steps to remove the stains and odours:
1) Before putting stained clothing in laundry, saturate stain with urineFREE
2) Allow clothing to sit for a minimum of 20 minutes to allow urineFREE to breakdown the uric acid.
3) Saturate stain again with urineFREE, and then wash it through your washing machine.
4) If stains are older and have set in, repeat treatments could be necessary to thoroughly remove all stains.

We hope this information has been of assistance. If you need any further advise or more info then please feel free to contact us again.

Thank you for considering urineFREE,

Kind Regards
Dan Lassen
urineFREE


Georgia

Georgiaasked

Hi, would this work on gravel?

1 answer
Urine Free
Dan L.Urine Free

Hi Georgia,

Yes, urineFREE will work on all water fast surfaces including gravel.


Anne

Anneasked

I have 25 square metres of fake turf and live in Broken Hill, it hasn't rained for 6 months and the urine smell from my American Staffy is putrid. Do you think your products will work for me, and how much will I need? The turf is on a base of what we call cracker dust.

1 answer
Urine Free
Dan L.Urine Free

Hi Anne,

Thank you for your enquiry. The amount of UrineFree your going to need depends on the amount of urine you have got.
If your Staffy has been urinating on the synthetic grass for twelve months there is a lot of urine in the grass.
The uric acid crystals deposited is not soluble in water therefore you will need UrineFree to come into contact with all the urine to be effective. Old urine may take two or three treatments to get it all. If you haven't already, we suggest you view the videos on applying UrineFree posted on our website www.urinefree.com.au.

We suggest purchasing a 10 litre container of UrineFree. Hopefully this will be enough. What you don't use you can use for on-going maintenance, that is, if the Staffy will continue to urinate there.

We hope this information is of assistance and thank you for considering purchasing UrineFree.

Kind regards

Customer Service


Nat

Natasked

Can you use it on couches, it’s material, not suede.

1 answer
Urine Free
Dan L.Urine Free

Hi Nat,

urineFREE is safe to use on most surfaces including upholstery fabrics.

For best results, saturate all stained areas with urineFREE. Ensure the surface is wet enough to allow urineFREE to soak deeply into affected areas.

Allow to air dry. The biological removal of the urine deposits takes place during this drying time. This may be extended by the application of a non-porous cover such as plastic film for more effective results. Repeat entire process if necessary for particularly stubborn urine stains.

When dry, apply a small amount of water to the area and blot it up with a paper towel to remove the remaining residue.

NOTE: Never use cleaners, chemicals or deodorisers. These products tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. If you have used these products, try to remove as much of the products as possible with water and a clean cloth. Blot and allow to dry and then apply urineFREE.

Thank you for considering urineFREE


SarinaJean

SarinaJeanasked

Hi guys.
Is this product OK to be used on tiles AND carpeted areas? Any areas NOT recommended? Also, whats the active ingredient? Thanks.

1 answer
Urine Free
Dan L.Urine Free

Hi Sarina,

Thank you for you enquiry.

urineFREE is safe to use on tiles and carpeted areas. Being a water based product it wont do any more damage than water could so the area to look out for is on surfaces that cant handle water, such as laminate flooring and plaster walls. the active ingredient in urineFREE is a proprietary blend of bacteria cultures, if you need further information about the ingredients of urineFREE there is a Safety Data Sheet on our website that you can download.

We hope this has answered your questions and thank you fro considering urineFREE

Kind Regards

Dan Lassen
General Manager


Tee

Teeasked

Neighbours male non-neutered dog has sprayed our new merbau decking in about 5 spots, resulting in stains and smell. I tried water, soap and water and then diluted bleach. Smell mostly gone, but stains remain. Any suggestions?

2 answers
Urine Free
Dan L.Urine Free

Hi Tee,

Thank you for your enquiry.

Urine consists of urea, urochrome and uric acid crystals. Some general cleaners can remove the water soluble components of urine (urea and urochrome) but leave behind the non-soluble uric acid crystals that retain the odour and stain. These crystals attach to surfaces and are very difficult to dislodge.

Stains are notoriously difficult to remove from hardwood surfaces. The black staining from urine exposure is common and is caused by the uric acid component of the urine that effectively creates a burn mark on the wood. Using urineFREE will cause the stain to go grey. Repeated applications will cause the stain to become a lighter grey. Once treatment is completed and all urine is removed, if the colours is unacceptable, sand back the board to its original colour and reseal. Please note that urineFREE will not penetrate sealed boards.

If chemicals or deodorisers have been used prior to using urineFREE then these need to be removed as they tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. As you have used these products, try to remove as much of the products as possible with water and a clean cloth. Allow to dry and then apply urineFREE.

On our website you will also find a video that shows how to treat indoor hardwood floors and you can apply the same approach for outdoor hardwood decking.

We hope this has answered your questions.

And thank you for considering urineFREE.

Kind Regards

Dan Lassen
General Manager

Tee
Tee

Thanks Dan, have just placed an order and will give it a try.


Mikie Jedi

Mikie Jediasked

Hi, I recently bought a house double story, 7 years old. The downstair no smell at all but only one room upstair smell like old urine odour. The worst part is ensuite then the bedroom (carpet). The tile in ensuite is very clean, I'm not sure it's from the tile or what but the smell is too bad. Can this stuff work for the bathroom tile and carpet that been urine so long?

3 answers
Urine Free
Dan L.Urine Free

Hi Mikie,

Thank you for your enquiry.

With regards to the bathroom it is possible that the odour is coming from the grout between the tiles. As the grout is porous urine and uric acid can be sitting below the clean surface and is emitting the odour. urineFREE will be able to seep in to the level where the urine has gone and remediate the source of the odour (uric acid) even thought it is old stains.

As for your carpets i have included our full instructions on how to remove old urine stains from carpets in general .

1. Saturate all stained areas with urineFREE. Do a colourfast test on a small area.

2. If the old urine has penetrated the underlay and sub-floor you need to pull back the carpet and treat those areas. If you can't pull back the carpet then you need to saturate the stain and bleed the urine to the surface and this may take several applications, time and enough product. NOTE: On the first application the stain may become darker and the odour greater as the urine reaches the surface. This is common. Repeated applications will see the stain become lighter and the odour eliminated.

3. Allow to air dry. The biological removal of the urine deposits takes place during this time. This may be extended by the application of a non-porous cover such as plastic film for more effective results. Repeat entire process if necessary for particularly stubborn stains.

4. When dry, apply a small amount of water to the area and blot it up with a paper towel. It is important to remove the residue as it is sticky.

NOTE: Never use cleaners, chemicals or deodorisers to remove urine stains and odours. These products tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. If you have used these products, try to remove as much of the products as possible with water and a clean cloth rinsing under running water as you go. Blot and allow to dry and then apply urineFREE.

Old urine stains that have not been removed or not removed correctly will have greater exposure to the urine and the acidity of the uric acid crystals. Unfortunately in some carpets & rugs, especially wool blends, the uric acid crystals can cause burn marks that look like a stain but have actually discoloured the carpet/rug. Please note this is irreversible. urineFREE will remove the urine and in turn the urine smell but it can not remove burn marks.

We hope this has answered your questions.

And thank you for considering urineFREE.

Kind Regards

Dan Lassen
General Manager

Trae
Trae

Hi Mikie

Follow the instructions from urine free and you’ll be right, but seriously get new carpet!!! 7 years??? I wouldn’t even bother cleaning it!! Get new carpet and start fresh, plus you’ll be able to see if the itinerary has gotten underneath, if it had you can treat it before you put new carpet down. Good luck mate!!

Mikie Jedi
Mikie Jedi

Thanks for the reply message, I bought the Urine free carpet pack last Thursday, hope i will get it in this week. Can't wait to to clean it.


PLJ

PLJasked

Hi, can this be used in a carpet cleaner for larger areas or does it need to be sprayed on then wait to use cleaner?

1 answer
Urine Free
Dan L.Urine Free

Hi,

Thank you for your question,

It is important that the urine stain is completely removed before using a carpet cleaning machine, as the liquid from the machine can cause the stain to liquefy and spread to an area 3-4 times the size. To get the best results we recommend:

1, Soak up any excess urine. Do a colourfast test on a small area.
2, Saturate all urine-affected areas with urineFREE.
3, Allow to air dry. The biological removal of the urine deposits takes place during this drying time.
4, When dry, apply a small amount of water to the area and blot it up with a paper towel. It is important to remove the residue as it is sticky. Shampoo carpets and rugs only after using urineFREE for removal of urine stains and odours.

NOTE: Never use cleaners, chemicals or deodorisers to remove urine stains and odours. These products tend to coat or encapsulate the uric acid crystals (the source of the odours) and make it difficult for urineFREE to penetrate. If you have used these products, try to remove as much of the products as possible with water and a clean cloth. Blot and allow to dry and then apply urineFREE.

We hope the above information has helped and thank you for considering urineFREE.


Irena G.

Irena G.asked

does this stuff work on a concrete slab? Bought a house and find the animals from previous owner have left smells that my dogs now want to also soil onto. Where do i get this stuff? Need it now

irenagayson@aol.com

1 answer
Urine Free
Dan L.Urine Free

Hi Irena,

Thank you for your enquiry.

Yes, UrineFree works on concrete. Concrete is porous so make sure UrineFree gets were the urine has gone and makes contact. Old urine may take 2-3 applications. Follow the directions on our website www.urinefree.com.au under various surface applications or on the bottle. Also on our website you will find the "find a retailer" section where you can enter your postcode and see the local retailers for your area.

Kind Regards,

Customer Support
www.urinefree.com.au


Nolan

Nolanasked

Good Afternoon. How do I get the Urine Free Bio spray in the US?

1 answer
Urine Free
Dan L.Urine Free

Hi Nolan,

Thank you for your enquiry. Unfortunately we are not able to ship to the USA.
Please contact www.environmentalbiotech.com They are the distributors for UrineFree in the USA.

Kind regards

Customer Service

Australia


Terry

Terryasked

Transported a feral cat in the cargo area of my car, he peed in the car and he also ended up on the dashboard. Totally doused the carpeted area with Urine Free, during the day opened car windows and hatchback to let it air out. Should I keep car closed up for the product to work better? Also wiped down dashboard & sides of cargo area with product. Am on the second bottle of product and scent is persistent. Any suggestions?

1 answer
Urine Free
Dan L.Urine Free

Dear Terry,

Thank you for your question. As the car is a confined space it is good to ensure proper ventilation to allow the fragrance red clover tea to escape. However make sure the car is not exposed to hot sunlight that will heat up the car and cause the odour to become stronger and dry out the urineFREE too quickly.

Firstly can we ask if you have used any previous products before using urineFREE? As we've highlighted on many questions here and on our website using chemicals on detergents on urine don't work and can actually hinder any product (including water) from penetrating the uric acid crystals. Chemicals and detergents whilst they will remove the water soluble components (like water would), encapsulate the uric acid crystals and attached to the surface. If you have used previous products before urineFREE you'll need to remove as much of these products before using urineFREE again to give urineFREE (a bacteria and enzyme formulation) the best chance of working most effectively.

For the cargo area its likely that the urine has seeped through the carpet into the underneath layer. Some cars have the spare tired underneath, are you able to pulled the carpet up to make sure no urine has seeped in there? If you can't check underneath then you need to bleed the urine to the surface and this can take repeat applications, sponging the residue out with a damp cloth (rinse the residue away under running water and keep removing with a clean cloth). Upon reapplication try covering with plastic wrap (i.e. glad wrap). This gives less air exposure to the urineFREE and keeps it moist for longer. The longer is moist the longer it is working. Remove the plastic and allow to air dry with good ventilation and then remove again with the damp cloth.

As for the dashboard, is there a chance the cat peed into an air vent? We've had this happen before a cat spraying into the backseat air vents and its also happened in heating vents in houses. If yes then you'll need to remove the air direction splays and wipe the area with urineFREE, don't spray directly into the vent as there are electrics close by.

You can spray the dashboards and sides directly as long as there are no electrics and give it time to dwell. urineFREE is not a spray and wipe product. It need dwell time for the bacteria and enzymes to "eat up" the urine components.

It is common when removing urine for the urine odour to become stronger upon first treatment if the urine has seeped into the surface. This is because the urine rises to the surface through the bioremediation process. Repeat applications will see the smell get less and less until the sniff tells you you've got it all.

Lastly what bottle sizes have been using? Sometimes our retail 500ml bottles isn't sufficient for large or hard to reach deposits and repeat applications are common.

We hope the above information has helped and thank you for choosing urineFREE. :)


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