urineFREE Questions & Answers

I usually buy it online: external link 

Hi Barbara.

Yes you can buy it online but we do also have retailers that sell our product.

If you add your postcode or suburb into the box, it should tell you your closest retailer.

external link 

Hope this helps.

Hi Susan. Thanks so much for contacting us. UrineFREE would be great to use on concrete.  Concrete can be very porous so you will need to saturate the area in order for it to come into contact with all the uric crystals. You can also use some plastic or a tarp to cover the concrete area after you have treated with urineFREE to help with evaporation and to give it "dwell" time to break down the uric crystals. This can be left on up to 24hrs. We recommend doing this at night or late in the afternoon to help with evaporation as well as urineFREE is water based.

Several treatments may be needed depending on how long the urine has been there for.

After the 24hrs, remove the tarp and hose down to remove the sticky residue. Let air dry and then do the sniff test. If you can no longer smell urine, then you have gotten it all but if you can still smell urine, retreat again.

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Hope this helps.

Thanks Rachel

Hi Susan. Yes it sure is. Concrete can be very porous so you will need to saturate the area in order for it to come into contact with all the uric crystals. You can also use some plastic or a tarp to cover the concrete area after you have treated with urineFREE to help with evaporation and to give it "dwell" time to break down the uric crystals. This can be left on up to 24hrs. We recommend doing this at night or late in the afternoon to help with evaporation aswell as urineFREE is water based.

Several treatments may be needed depending on how long the urine has been there for.

After the 24hrs, remove the tarp and hose down to remove the sticky residue. Let air dry and then do the sniff test. If you can no longer smell urine, then you have gotten it all but if you can still smell urine, retreat again.

external link 

Hope this helps.

Hi Cheryl. Thanks for contacting us. In regards to the black light, the room does need to be very dark to be able to pick up the dried uric crystals and the light only works on dried urine stains, not fresh accidents.

The light will pick up dust or lint but when you come across a urine stain, it looks very different to the lint that shows up. Please see the link and watch the video.

external link 

Hope this helps.

Thanks Rachel

Hi Seamus, Thank you for your enquiry. urineFREE will work on any urine, because its all the same. It's safe to use on or near gardens and vegetation as the bacterial component of the product is beneficial to the soil in helping breakdown organic matter.

Hi Tim Tam. We haven't released the fragrance free version to the public yet but I can grab your details and I can create an invoice for you with a payment link. Once you have paid, we can send the fragrance free straight out to you.

I just need your contact details. Address, name, phone number and please respond these details through to sales@urinefree.com.au.

Thanks Rachel

Hi Onic83, Thanks for getting in contact with us. urineFREE is a bacteria and enzyme solution that destroys and "eats" the uric crystals left behind from urine and will clean any other biological matter like feaces or food spills but it is not designed as a deterent or repellant.

Urine is made up of uric crystals and in the middle of the crystals are "pheromones". If a dog or a cat can smell a pheromone, it can encourage them to revisit in the same area. Thats why a solution like urineFREE works so well here. Sometimes though it is behavioural, and in this case, urineFREE will not work to stop them going in that area and a repellant might be more what you are looking for.

Thanks Rachel

Hi Frannie, Thank you for your question. We have not changed our formulation for urineFREE, it has always been scented. However, we do usually have a Fragrance Free range. It is not currently available on our website as we are testing a new formulation for this specific range only.

You may have previously ordered the Fragrance Free range, hence why the change in smell?

With regards to the stain on your carpet, in some instances, the acid in the urine and some carpet fibres can form tannin while the urine is drying and this can result in a carpet stain.

Often stains may become larger, darker and the odour stronger when they rise to the surface – this is common. This is the urine in the sublayers rising to the surface for further treatment and removal. These stains can take two to three treatments with urineFREE and you will see the stains become lighter and smaller upon further treatments until they eventually disappear. Read more about cleaning your carpet. Sometimes the stain is just dirt. Try removing these carpet stains with a mild detergent and water.

You can find out more here: external link 

We hope this helps!

Thanks, Dan

I have never noticed a fragrance free label. How do you know if it is this - on old stock still in stores? I cannot use the scented one as it makes me sneeze and the smell will not go away.

Hi Frannie, the label for the Fragrance Free range is different. You can see it here: external link  We can't be sure if there would be any stock left at our retailers unfortunately, but you could call the ones located close to you to find out. You can find the list of these here: external link 

Alternatively, keep an eye out for the release of the new Fragrance Free formulation. We will announce it via email and social media.

We hope this helps.

Thanks, Dan

Hi Ronnie, thank you for your question. urineFREE is a bio-enzymatic product that uses bacteria to break down and consume uric acid (source of odour/stains). It does not disinfect the area but removes the stain and odour. If you want to sanitise the area we would recommend doing this after the urine stain and odour has been removed. We hope this helps. Dan Lassen

Hi Dan, Thanks for the clarification!

Hi, Yes urineFREE will also work on mouse and rat urine in order for the product to work it must come in contact with the urine deposits. If the celling material is plasterboard then just be mindful of not over saturating the area as this may cause the plasterboard to swell.

Thanks. Have ordered some.

Hi Jonathan, urineFREE will remove the uric acid (source of odour and stain) that would have been left behind by the urine deposits. Please note that urineFREE is water-based and would do no more damage than water. However, water is no friend of leather as it can cause the leather to crack or peel.

If the stains are very old then it can be troublesome to completely remove them as the acid can cause burn marks on the surface, these kind of stains are not able to be reversed and would require re-upholstering.

If your main concern is related to the odour then you can try urineFREE as it will be a cheaper alternative to re-upholstering the lounge.

Whilst its probably not the news you where hooping for we hope this has been of some assistance.

Thanks for your prompt reply. Is it safe to presume the same answer applies to bonded leather? It was bought second hand in lovely condition. Do you know if bonded leather disintegrates more readily with water based treatments?

I would also like to know please: How do I know how much to use? Looking at your fantastic interaction with customers in the online reviews, most of the problems people have seem to stem from not using enough product to reach the uric acid crystals. So is there a way of deciding how much is needed?

Hi Bernie, Thank you for your enquiry. If you go to our website external link  we have a large section dedicated to removing urine stains from wooden flooring, there is also a video outlining the treatment process. We hope this information has been of assistance.

Hi Macgabe, Thank you for your enquiry. The amount of urineFREE needed will depend on the amount and age of urine and we are therefore not able to give an exact coverage amount per square foot.

For urineFREE to work it needs to get in contact with the urine deposits and if your tiles are untreated and has exposed grout you may need a second treatment due to the porosity of the surface causing the uric acid to be in the pores of the tile/grout. If its a large area it may be most economical to get our 10 litre urineFREE to start with. All our pricing is available on external link 

We hope this information has been of assistance and thank you for considering urineFREE

Hi, Not a silly question at all. urineFREE will remove the uric acid buildups that are causing unpleasant smells from the synthetic grass. Normally if the dog continues to use the area there will constantly be uric acid deposited in to the surface and you would need to reapply urineFREE to get rid of the new urine deposits. If the dog is no longer using the area and urineFREE has removed all the uric acid then there should be no more odour as the uric acid has been removed.

When I still had my old dog I found Urine Free excellent for removing the urine smell in my artificial grass. Since losing him, I only needed to use Urine Free once on the grass to remove any recent urine, and the smell has not returned despite many hot and humid days since it was treated. This product does what is promised.

Thanks for the quick response. Will report back after treatment, Confidant it will do the trick!!!

Hi all I have had to pull my carpet up due to my dog weeing in the house came after she lost her brother a few.months ago now we have unsealed floor boards and she is still weeing will this product remove the smell from my floorboards?

Hi Candice, Yes you can use urineFREE on floorboards. If you go to our website there is a section on how to remove urineFREE from hardwood floorboards.

Hi DanCz,

To find your closest retailer go to external link 

We have 5 cats and our place was getting on the nose , so we purchased urine free with the light and used that day and now we are urine free in only treatment , also my hubby leaves the car windows down and the little buggas decided to leave their scent , so we wash the seat cover and sprayed with urine free and now our car also is urine free . Urine free most definitely was a lifesaver for us , so give it a go and you too we be urine free too , with tremendous results !

Hi Mix, Thank you for your enquiry. urineFREE will defiantly be able to help you get rid of those smells. We have a page dedicated to urinals on our website and here you can get all the info on the problems and how to best deal with them.

external link 

We hope this information has been of assistance and thank you for considering urineFREE.

Dan @urineFREE

Hi Tiffany,

We are not familiar with the product that you are referring to and can therefore not comment on any differences that there may be.

Kind Regards

Dan @urineFREE