Vitamix A2300i Ascent Questions & Answers

I found some information about the "tightness or looseness" of the drive gears and how you tighten or loosen the "hexnut" -- but cannot find any such adjustable nut... not sure it is my problem anyway, but it is worth a thought

Hi RMORAN, please contact us on 1800 709 714 or email us at support@fackelmann.com.au so we can assist you with your Vitamix. We look forward to hearing from you.

This question is best answered by a person from Vitamix. I've never had an error except when the lid wasn't properly attached. Is your life properly clipped in and is the jug sitting correctly on the base?

Hi Shoba, Salman is correct please reach out to our customer service team via email: support@fackelmann.com.au or ph. 1800709714 and one of our team will be able to assist you. Kind Regards Fackelmann Customer Service

Rechecked again. Doesn’t work.. error 17 or Error 18

Try this: Make sure your electrical power is enough to keep the machine running. I did all the good suggestion below and it didn’t work, finally I connected the blender to a generator power source and it works guys. My wife is truly happy now!

Roland from Haiti

Hi Clare, Thank you for reaching out. Please see the reset steps for your machine. 227 will show on your machine every time you turn it on. This is the machine setting itself to work. 1. Remove the blending jug from the motor base and set it aside. 2. Remove the lid from the blending jug and set it aside. 3. On the right side of the motor base (not on the front, on the actual side of the motor base) towards the back, you will see an “on/off” switch. Make sure this switch is in the “off” position. (The switch will show “I/O”, off is when the switch is pressed in towards the “O”. “I” is on. 4. Unplug the Vitamix from the wall socket and wait five seconds. 5. If you have an Ascent 2300i, or an Ascent 2500i, make sure that the center dial is pointing towards the 12:00 position. It should not be pointing towards any speed or towards a preset. THEN: 1. Secure the lid onto the blending jug. 2. Place the blending jug onto the motor base. 3. Plug the Vitamix into the wall socket. 4. Turn the power on to the Vitamix, using the “on/off” switch on the right side of the motor base, towards the back. At this point, if you have an Ascent 2300i or an Ascent 2500i, you should see a code 227 appear on the screen and then disappear. THIS IS NORMAL. This lets you know that the motor base has properly reset and is ready for the blending process. 5. Place the variable speed dial in the center of the front of the machine on number 1. 6. Press down on the “start / stop” switch directly to the right of the center dial firmly and hold it down for a moment.

Should this not help, please reach out to the Vitamix customer service team on Email: service@vitamix.com and they will be able to advise the correct contact details for Ireland.

Thank You - Fackelmann Customer Service Team.

All this is rubbish, it is not helping at all. The customer service in UK is useless, the girls in the call centre will waste your time with fausse promise to call you back later with the feedback, then they will never call you back, you keep calling over and over again nothing happens, especially the lady called Becky in Bermingham so useless. Sad to waste such big money on useless blender.

The reset procedure above worked for me with the E17 code

Hi Rob, Thank you for reaching out to our team. So that we can best assist you can you please send a email to hwenquiries@fackelmann.com.au and our team will be able to assist you further. Thanks Fackelmann Customer Service Team

Can anyone say that they have fixed this issue and if so what was the answer? Seems like there is little point adding the same issue over and over again - is it a USA vs rest of the world problem? I am in the uk.

I have done the reset….

Hi Richard, If you are still experiencing issues with your machine you will need to reach out to the distributor in the UK if you do not know the details please reach out to Vitamix direct, email: service@vitamix.com and they will be able to advise. Thanks Fackelmann Customer Service Team

You've got to put the cover on. Without it you get an error

Hi, Error E17 can also mean your machine needs a reset. Please see the reset steps below. RESETTING AN ASCENT BLENDER 1. Remove the blending jug from the motor base and set it aside. 2. Remove the lid from the blending jug and set it aside. 3. On the right side of the motor base (not on the front, on the actual side of the motor base) towards the back, you will see an “on/off” switch. Make sure this switch is in the “off” position. (The switch will show “I/O”, off is when the switch is pressed in towards the “O”. “I” is on. 4. Unplug the Vitamix from the wall socket and wait five seconds. 5. If you have an Ascent 2300i, or an Ascent 2500i, make sure that the center dial is pointing towards the 12:00 position. It should not be pointing towards any speed or towards a preset. THEN: 1. Secure the lid onto the blending jug. 2. Place the blending jug onto the motor base. 3. Plug the Vitamix into the wall socket. 4. Turn the power on to the Vitamix, using the “on/off” switch on the right side of the motor base, towards the back. At this point, if you have an Ascent 2300i or an Ascent 2500i, you should see a code 227 appear on the screen and then disappear. THIS IS NORMAL. This lets you know that the motor base has properly reset and is ready for the blending process. 5. Place the variable speed dial in the center of the front of the machine on number 1. 6. Press down on the “start / stop” switch directly to the right of the center dial firmly and hold it down for a moment.

Should this not clear your error please reach out to our team on PH: 1800 709 714 or email: hwenquiries@fackelmann.com.au

Thank you Fackelmann Customer Service Team

Hi C Lau, As your machine has the Magnet Detect Function the US model jugs will not work on your machine. As your machine would still be in warranty through the UK distributor I am afraid you will need to reach out to the UK customer service team or the Vitamix US team and they will be able to advise on how you can get a replacement jug. contact details from the UK website are 0800 031 8432 (freephone) or email service@vitamix.com Thank You AUS Customer Service Team

Hi Erickva, Thank you for your enquiry but as you are in Norway I am afraid we can't help you. You will need to reach out to Vitamix direct. The email address for Vitamix is service@vitamix.com

Thank You Facklemann Customer Service Team.

Hi Celine, Thank you for reaching out to our customer service team. So that we can best assist you can you please send the below details to our email: hwenquiries@fackelmann.com.au or you can call on Ph: 1800709714 Name: Address: Phone: Email:

Machine Serial number (18 digit under barcode) : Date of purchase – please attach copy of your receipt: Store: Domestic/Commercial Use:

Fault/Error Code/photo of fault: Blade Stamp Date(this is stamped on 1 of the blade inside your jug):

what you make in the machine:

Please add any questions you may.

Thank You Fackelmann Customer Service Team

Hi Deepak, Thank you for your enquiry. I have reached out to you via email. Thanks Vitamix Customer Service

Hello Jeanne Was your problem solved as I am also facing the same issue. Self detect is not detecting my container.

Hi Jeanne, Thank you for reaching out. So that we can best assist you can you please email the following details to our customer service team on hwenquiries@fackelmann.com.au Name: Address: Phone: Email: Machine Serial number (18 digit under barcode) : Date of purchase – please attach copy of your receipt: Store: Domestic/Commercial Use:

Fault/Error Code/photo of fault: Blade Stamp Date(this is stamped on 1 of the blade inside your jug):

Thank you Vitamix Customer Service Team

Hi Jeanne, Sorry you are experiencing a fault with your machine. So that we can better assist you can you please reach out to our customer service team on PH: 1800709714 or by email: hwenquiries@fackelmann.com.au Thank you Fackelmann Customer Service Team

Hi Tejal, The E17/E18 error means that the base is having trouble detecting your container. Can you please try these simple reset instructions and see if you can get the timer to appear. The Vitamix Customer Service email in India is info@kaapimachines.com

RESETTING AN ASCENT BLENDER 1. Remove the blending jug from the motor base and set it aside. 2. Remove the lid from the blending jug and set it aside. 3. On the right side of the motor base (not on the front, on the actual side of the motor base) towards the back, you will see an “on/off” switch. Make sure this switch is in the “off” position. (The switch will show “I/O”, off is when the switch is pressed in towards the “O”. “I” is on. 4. Unplug the Vitamix from the wall socket and wait five seconds. 5. If you have an Ascent 2300i, or an Ascent 2500i, make sure that the center dial is pointing towards the 12:00 position. It should not be pointing towards any speed or towards a preset. THEN: 1. Secure the lid onto the blending jug. 2. Place the blending jug onto the motor base. 3. Plug the Vitamix into the wall socket. 4. Turn the power on to the Vitamix, using the “on/off” switch on the right side of the motor base, towards the back. At this point, if you have an Ascent 2300i or an Ascent 2500i, you should see a code 227 appear on the screen and then disappear. THIS IS NORMAL. This lets you know that the motor base has properly reset, and is ready for the blending process. 5. Place the variable speed dial in the center of the front of the machine on number 1. 6. Press down on the “start / stop” switch directly to the right of the center dial firmly and hold it down for a brief moment.

Thank you very much for replying in detail. Surely will try.also I had connected with the contact for India.but they are only for commercial products of the vitamix and not the households . I appreciate your reply and helping out.

Hi.I am in a similar spot.were you able to sort it?

I ALREADY TRY, CAN NOT SLOVE THE PROBLEM, ANY SUGGESTION?

If you are in Australia, please reach out to our team on support@fackelmann.com.au if you are in a different country, please contact Vitamix to find your nearest service centre or distributor. Contact for Vitamix is service@vitamix.com

I think E18 means no lid. Try putting the jug and the lid on before turning on the machine. If it doesn't work call Vitamix. Their customer service is top notch.

Hi Amy, We’re sorry to hear of your experience with your Vitamix. We would be most grateful if you could send us an email providing the following information and a Vitamix Customer Service Representative will be able to assist you in troubleshooting your machine. - Your Full Name - Serial Number:

Email Address: hwenquiries@fackelmann.com.au Contact Number: 1800 709 714 Thank you Fackelmann Customer Service Team

Hi Al, Thank you for reaching out to us. Our number is 1800 709 714 if you would like to call us to troubleshoot your machine over the phone. The 227 flashes up each time your turn on your Vitamix and this shows that your Vitamix has reset. The 3 dashes means that your machine is not detecting your jug. The jug and its lid have magnets in them. Please ensure the lid is on correctly before placing jug on the machine base otherwise it will not detect, this is a safety feature. Please reach out to us so we can assist you further. Happy Blending

I have made sure that the lid is on correctly a few times and 3 dashed lines are still there. It can't be detected. Please help.

Hi Jen, Please reach out to our customer service team on PH: 1800 709 714 or by email: hwenquiries@fackelmann.com.au so that one of our team can assist you further,

Thank you Fackelmann Customer Service Team

Hope my response below will be of some use, especially if you live in Australia. I had the same problem, at one stage E18 came on, and then it didn't and E17 appeared. When I switched on the power, it had the usual setting with 227 flashed up, then the three dash lines appeared. No matter what I did, the machine would not run. I called the 1800 709714 no and left a message. A nice lady called me back some 2 days later to help assess my Vitamix problem. In my case, it's the magnetic strip that the machine couldn't detect and it is a safety feature for my 2300i machine (it is a black plastic strip that runs vertically next to the handle. An email was then sent to me asking for more details, my usage, date of purchase and way of cleaning the jug etc. After submitting all the requested info, I received a reply within a day indicating that a replacement jug would be sent to me. It was received within a week. My Vitamix works really well over the past 2-3 years and I am happy with the customer service of Fackelmann.

Thanks , my experience was similar in Australia

Thank you for reaching out to us. So we can help you troubleshoot this, can you please call us on 1800 709 714 and we can work together to resolve what is happening with your Vitamix.

I am in New Zealand

Hi Peaceful, sorry about the mix up. We have a team in New Zealand that you will be able to reach out to. Please see their details below Ph: 0800238566 Email: admin@fackelmann.co.nz Thank you Vitamix Team.

Hi Sumitha, In Australia we do not have a dry container that is suited to the Ascent Series Blenders. I am afraid that there has not been an ETA for release in Australia as yet. We are pushing to have it as soon as we can but still no time frame. The model for US machines will not work on your Australian machine. Should you have any questions please contact our customer service team on Ph: 1800709714 or email: hwenquiries@fackelmann.com.au Thank You Fackelmann Customer Service Team

Hi Cal E. Thank you for reaching out. We are sorry you are experiencing this error with your machine. If you could please reach out to our customer service team on the following Ph: 1800 709 714 or email: hwenquiries@fackelmann.com.au then we will be able to assist you. Kind Regards The Fackelamann Customer Service Team.

Hi, I bought a similar machine a couple of months ago, and have just used it for the 1st time. Ran for 5 minutes and then E31 code came up. Surely there must be a standard reason for each error code by now that does not require a phone call?

Hi, I bought a similar machine a couple of months ago, and have just used it for the 1st time. Ran for 5 minutes and then E31 code came up. Surely there must be a standard reason for each error code by now that does not require a phone call?

The E31 error is an overheat error. When blending, please turn speed from speed 1 up to speed 10 within 3-5 seconds. Once you reach speed 10, this activates the fan to keep the motor cool. We also recommend using the tamper. If you would like to contact us on 1800 709 714 we will be able to assist you further by getting the ingredients and measures of what you were making to see if we can replicate error. We look forward to hearing from you.

Hi Faye, We are so sorry you are experiencing this issue with your machine, so that we can best assist can you please reach out to our customer service team on ph: 1800 709 714 or email: hwenquiries@fackelmann.com.au Kind Regards The Fackelmann Customer Service Team