Weber Family Q Q320 Questions & Answers

Hey Cate, if you contact our customer service team on 1300 301 290, you will be able to purchase a replacement handle. Depending on how old your product is, and the nature of the issue, we may also be able to replace under warranty. Our representative that you speak with will be able to determine what you're eligible for. Thanks

Hi Ian, thanks for your question. When you say solid plate, are you referring to the half-hotplate? If so, the Half Hotplate (product code #6506) is designed to suit Q300, Q305, Q320, Q3100, Q3200, Q3600 Q models.

The half hotplate (product code #3400137) is designed for Q3100N+, Q3200N+, Q3600N+ models.

You'll find compatibility information on our website, depending on which model you are looking for. Or any further questions, please let us know.

Hey Neil, if you contact our customer service team on 1300 301 290, you will be able to purchase a replacement handle. Depending on how old your product is, and the nature of the issue, we may also be able to replace under warranty. Our representative that you speak with will be able to determine what you're eligible for.

Hi Katheryn, if there are parts of your barbecue that need replacing, I would suggest getting in touch with our team on 1300 301 290 (have your serial number handy) and I'm sure we can help you get it back up and running.

Hi Carmel, yes you can! Our Customer Service team can help organise a replacement handle for you. You can reach the Customer Service team on 1300 301 290 or reach out to the team on any of our social channels. Thanks!

Hi Chris, best to get in touch with our Customer Service team who can help organise a replacement handle for you. You can reach the Customer Service team on 1300 301 290 or reach out to the team on any of our social channels. Thanks!

Hi there

Thank you for reaching out. We can assist you here, we would recommend getting on touch with our customer service team on 1300 301 290 or a DM on Facebook. We will be able to troubleshoot with you

Ok thanks

Hi Aaron,

Thank you for reaching out. The Q3200 is made with the patio cart, you are not able to detach the barbecue from the cart. Please let us know if we can assist you further

HI Aaron,

Thank you so much for reaching out. The Q3200 comes with the cart already built in and cannot be removed. Please let us know if you have any further questions

Hi George

Thank you for reaching out. You aren't able to make that conversion as the gas connections are different, you would need to purchase the built in family Q option. Please let us know if we can assist you any further

Hi Michael,

How can we help you today?

Hi Michael,

Thank you for reaching out. If you are after a new hose, regulator and valve please send us a DM on Facebook or give our customer service team a call on 1300 301 290 and we can help you out. Thank you, have a great weekend

Hi Molly

Thank you for reaching out. If you could please send us some photos via Facebook DM we can assist you with this one

Have forwarded photos. Thank you.

Hi Trevor

Thank you for reaching out. Unfortunately you are not able to retrofit two extra wheels for safety reasons. If you have any other questions please let us know

Hi Stephen

Thank you for reaching out. You do not need to purchase the Weber trolley for your Baby Q. You can put it on a table or another type of steady and safe cart.

Hi Charlie Unfortunately the Family Q is not designed to have two hot plates as this stops the airflow of the barbecue and could result in your barbecue not getting hot enough or could cause a thermal event and melt your cook box. If you have any other questions please let us know

Hi Ian We are sorry to hear you are having trouble attaching the screen. There is a lot of bend within the material so don't be afraid to bend the material to the required shape and form you need. If you need any other assistance please call our customer service line on 1300 301 290 (AU)

Thanks for this. My difficulty is that I cannot connect the left-hand clips to the frame any advice?

Hi Ian We appreciate that the panel can be tricky to clip in. Do you have someone that can assist you with clipping it on? Or sometimes it can be helpful it take it off and start again? Or if you are struggling you can always head into your local Weber Store and ask them to help you clip it in. We hope this somewhat helps

Hi Melissa, the Weber Q is only able to be used with the portable cart and patio cart. As the Family Q cart is a part of the barbecue assembly and the stand is not a seperate part it can not be detached.

You can find the carts suitable for the Weber Q below: external link 

external link 

Hi Keiran, the Family Q is sold as one unit with the barbecue and stand. The Family Q is designed and approved by the AGA to be used on the stand and can't be removed. There is a cover for the Family Q which covers the whole barbecue including the stand.

Hope this helps - thanks.

Reckon you should produce a portable Family Q just like the Medium size.

Thanks for your feedback Kerian. We have just released the Weber Traveler which sits between the Weber Q and Family Q in grill size which may be a suitable option for you, you can check out the Traveler external link 

Thanks.

Hi James, to replace the wheel you will need to remove the current wheel cover which you can do by using a flat head screw driver or similar to gently pop the cover off. Once the cover is off you need to remove the wheel pin and then you can slide off the wheel.

Before you remove the current wheel and replace it we would recommend to prop the barbecue up for your safety so the cart doesn't fall as you change the wheel over.

Hope this helps and if you need more information please let us know.