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Westfund Health Insurance

Westfund Health Insurance Questions & Answers

4.6 from 204 reviews

28 questions from our users

Michael

Michaelasked

Does any of your policies cover future surgery for cataracts ? Thank you

2 answers
Fired Up
Fired Up

Suggest you get a friend to ring and ask for details

Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Michael, thank you for taking the time to ask this question. Our Gold Hospital and Silver Plus Assure Hospital policies have coverage for cataract surgery as an in-patient in hospital for members who have served their waiting periods.


Wayne Kiernan

Wayne Kiernanasked

I am considering changing to Westfund. Do they have a preferred optical provider in Redcliffe Queensland or with 50km

2 answers
Julie Taylor
Julie Taylor

I am in NSW and go to a Specsaver shop and Westfund give me a refund of approx $250 ( sometimes I don’t spend that as with most places they cover the eye test through Medibank and Specsavers claim and I don’t have to do a thing) I know there is a Westfund at Maroochydore Qld. Just give them a call. Good luck with it all

Wayne Kiernan
Wayne Kiernan

Thanks.This has been helpful.


Wayne Kiernan

Wayne Kiernanasked

Do Westfund have a preferred optical provider in Redcliffe or within 25 km

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Wayne, thanks for your question. We do not currently have an optical provider in Redcliffe, however our Provider of Choice Network is constantly growing. For the most updated look of our providers head to https://www.westfund.com.au/health-services/provider-of-choice/


Qqq

Qqqasked

I m interested in advantage extras. I have my preferred dentist who is not in your network. Can I still claim? The pds is not explicit in how much like pds from other health funds.

3 answers
Judith
Judith

I am not sure but I think you could still claim from Westfund

Howard
Howard

You can claim but not 100% for preventive dental items like check up, clean, fluoride, x-rays, mouth guards or fissure sealants if you don’t go with westfund dentists. The amount was written on my pds, was like $30 for check up and $60 for clean. If in doubt you can ask hicaps quote from your dentist.

Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Qqq, you can claim from a dentist who is not from our Provider of Choice Network. By choosing a dentist from the Provider of Choice Network, you will not pay any out-of-pocket expenses on selected services. I hope this helps to answer your question.


Vickie W.

Vickie W.asked

Hi I just heard on the radio that west fund is folding, a lady said the hospital she was booked in advised that westfund was not covering her stay, could you advise if this is correct

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Vickie, We thank you for your question. Please be assured we are operating as usual. We did experience a phone system issue this yesterday, but our system is now operating as normal.


Fred Mitchell

Fred Mitchellasked

What has happened to claiming non-PBS scripts after 1-4-19 We are with GOLD

2 answers
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Fred,
Westfund members on a Gold policy can claim $50 per prescription for the amount that exceeds the Pharmaceutical Benefits Scheme (PBS) co-payment, up to a limit of $400 per member per calendar year.
We hope this answers your query.

Fred Mitchell
Fred Mitchell

Thank you for this information


Graeme

Graemeasked

When attending a provider is the amount covered by Westfund the same for non Westfund provider as a Westfund associate?

2 answers
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Graeme,
Westfund is pleased to offer our Provider of Choice Network to members. Our Provider of Choice Network is a group of dental, physiotherapy and optical providers who are committed to providing exceptional treatment to our members while lowering or eliminating out-of-pocket costs for Extras services on preventative dental, physiotherapy and optical treatments.
For more information or to find a Provider of Choice in your area, visit https://www.westfund.com.au/health-services/provider-of-choice

Graeme
Graeme

You Must be joking !!!


Helen

Helenasked

I woulod like a list of westfund providers in Western Australia. I can only find dental on the internet

2 answers
Sharon
Sharon

You can claim from any dental and any optical against Westfund, you don't have to use their centres as well (as they are only on the east coast). They don't have "preferred providers" as such. Is that what you mean?

Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Helen,
Currently our Provider of Choice Network in Western Australia only includes dental practices, however the Network itself does now also include physiotherapists. If you would like to recommend a dental or physiotherapy practice for the Provider of Choice Network, simply email their details to enquiries@westfund.com.au


Ethan B

Ethan Basked

Where can we use Westfund in Albany wa?

No answers

Chris

Chrisasked

If I change to Westfund from another fund which I have been with for over 20 years am I covered for everything I have on my previous health fund...I’m joining with no excess in hospitals but have to wait for two months. My husband does get asthma and is sometimes hospitalised going to a public hospital...am I covered for anything he needs in hospital with Westfund?
Cheers Kerry

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Kerry, Thank you for reaching out. Generally, if your husband goes through the public emergency system he will be covered. If you have any detailed questions about your particular cover we recommend calling one of our friendly staff on 1300 937 838. Thank you for your question Kerry.


eramit

eramitasked

Hi Westfund team

What is waiting period for a new customer on the root canal treatment?

Thanks
Amit

No answers

Beagles05

Beagles05asked

Do you cover the cost of a blood pressure machine?

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Beagles05, we do cover up to $150 per member per year for blood pressure monitors on our Bronze, Bronze Plus, Silver, Silver Plus, Gold, Gold Classic, Platinum and Platinum Plus covers. This benefit is subject to waiting periods. If you would like to talk to our team members about which policy is right for you or any waiting periods you may have please call us on 1300 937 838.


Pru

Pruasked

where are the branches in Sydney?

2 answers
DLC
DLC

I actually haven't a clue!! I've only spoken to them on the phone! I was in AHM for 5 years tho and I couldn't tell you where their office is located either!! I only ever dealt with them on the phone too.
It may give you this information on their website? Not sure, sorry.

Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Pru, we service members from around Australia. Although we do not have Care Centre locations in Sydney, we are always here to help over the phone, or if you'd prefer online you can use our Members Online area or claim on our app. Please do not hesitate to give one of our friendly staff a call 1300 937 838 if you have any questions. Thank you.


Shirley R

Shirley Rasked

I can't seem to find Physio's around Eagleby Brisbane. help

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Shirley,
Thank you for your question. If you are referring to our Providers of Choice network, we are always able to look into Physiotherapists for our members in their area. If you would like to pass on a suggestion call us on 1300 937 838 and let us know.


rani

raniasked

Hi ,

I am working for Not for Profit Organsation.
I believe Westfund is also not for profit.
Do I get any sort of rebate for working in the same industry and choosing westfund?

Regards
Rani

No answers

Cass

Cassasked

Do you still have an office at Penrith NSW?

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Cass, unfortunately, we do not have a Care Centre in Penrith. One of our Contact Centres are located in Penrith and are always here to help on 1300 937 838.


FHH

FHHasked

I am with Bupa Essential Visitor Cover atm. Im on visa 485. Im looking to switch. Can you do a comprehensive comparison between the two, in terms of prices and whats covered? I need to know if Westfund is a better option

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hello, In order for us to give you the most accurate quote please give us a call on 1300 937 838 so we can discuss your personal circumstances and the best option for you. We will able to compare your current policy with a Westfund Policy for you. Thank you.


Jacc

Jaccasked

Is westfund australian owned...will i get to talk to a person i can understand?

Thanks

J

2 answers
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Jacc, we are Australian owned with our Contact Centres in Maroochydore, Lithgow and Penrith. You can call us anytime on 1300 937 838. Thank you for your question.

Berger
Berger

yes. very much. also in qld at rocky and mlackay. no overseas call centres.


Sharon

Sharonasked

If I was to transfer my health insurance from BUPA to Westfund would I have to serve waiting periods. I have been with BUPA since 1975.

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hi Sharon, Thank you for comparing with us. You will not serve any waiting periods on equal benefits on your new Westfund Policy.

Where you may serve waiting periods:

- any benefits under your new policy that were not included in your previous cover
- any difference between a Westfund benefit and the one provided by your previous fund, where the Westfund benefit is higher
- the unexpired portions of any waiting periods that haven’t been fully served under the terms of your previous cover
- the difference between any excess or co-payment payable under the previous cover and the new cover (where the previous cover carried a higher excess or co-payment)

We understand switching may seem difficult, Sharon. However, if you’d like to call our Contact Centre on 1300 937 838 we will be more than happy to personally compare your current policy and waiting periods for you.


B johnston

B johnstonasked

Hi do you cover victoria?

1 answer
Westfund Health Insurance
Julie T.Westfund Health Insurance

Hello, We have valued members across the whole of Australia with dedicated Care Centres throughout NSW and Queensland. Our friendly staff just are always a call away if you need help with your policy or claiming. We are happy to speak with you about your needs. Please get in touch via Private Message if you need further information or any clarifications, or feel free to call us on 1300 937 838.


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