ING Australia

do not ever insure your car with ING,2 months of lies and then to be told they want to offer me $10k less then I paid for the car 3 months ago have… Read more

been treated as nothing but criminal after a not at fault accident....stay away guys from ING and Auto and General

Keep your money OUT of this disgraceful bank! They will close your account down for two weeks for absolutely NO reason and use your funds offline… Read more

for their own benefits. When you finally take your long saved money out, they tell you it was transferred and it actually was not! Banking in Australia is woeful.

Writing⭐ 1/5 – Very disappointed with ING Home & Contents InsuranceExtremely greedy and unfair pricing. I’ve been with ING for over 5 years, made… Read more

zero claims, and yet my premium was doubled for no valid reason. There was no meaningful explanation provided, just vague responses that offered no transparency or justification.Customer service was also poor — unhelpful, dismissive, and unwilling to properly address my concerns. Loyalty clearly means nothing here.In short: stay away. There are far better insurers out there that actually value long-term customers.

I have been a home loan customer with ING and initially had a bad experience. However, my recent dealings have been disappointing. Following a… Read more

significant increase in my property value, I applied for an additional investment loan in January 2026. I worked with a loan representative and provided all requested documentation promptly. Despite multiple follow-ups via email, I did not receive any response or update on my application. The lack of communication and follow-through has been frustrating and has impacted my confidence in their service. As a result, I am now exploring options to refinance with another lender. Based on this experience, I found the service to be unresponsive and inefficient, and I would hesitate to recommend ING for home loan services.

No matter how clearly and simply I write messages in the app the customer service people misunderstand and don’t answer my question. I can’t call as… Read more

the wait time too long. I cannot communicate and get my issues resolved so I had to move my money out. It was too frustrating.

I am writing to raise a serious concern regarding the communication and application of non-ATM transaction fee rebates on ING Orange Everyday… Read more

Accounts.

Based on publicly available information, customers are led to understand that they are eligible for reimbursement of up to five non-ATM transaction fees per month. However, in practice, these rebates have not been applied as expected. Despite meeting what appear to be the stated eligibility criteria, no reimbursements have been processed on multiple occasions.

This issue does not appear to be isolated. I am aware of a significant number of other customers—estimated between 50 to 100 individuals—who have experienced similar outcomes. This raises concerns about whether the product features are being clearly and accurately communicated, or whether there are inconsistencies in how eligibility criteria are being applied.

The discrepancy between what is advertised and what is delivered creates confusion and undermines customer trust. Transparent and consistent information is essential when customers are making decisions about financial products, and any misalignment has broader implications for consumer confidence.

Given the seriousness of this matter, I intend to escalate this concern to the appropriate regulatory bodies, including AFCA and ASIC, for further review. I believe it is important that this issue is thoroughly investigated to ensure fair treatment of customers and clarity in financial product disclosures. ING deserve huge penalties from Reserve Bank.

I've been a long-term customer with ING. I chose ING over the money-grabbing major banks because they offer great products with NO fees and good… Read more

interest rates on their savings accounts.

I felt a tremendous disappointment today when I received notification from ING informing me that I will now incur an annual fee on my 'no frills' low interest rate Orange one credit card. They have other cards products with all the bells and whistles, which incur higher fees/interest together with other benefits.

Now I'm being penalised (and possibly, subsidising their upmarket products) for electing to not be part of the high-end customer base.

Disgraceful move ING, especially at a time when so many of us are are doing what we can to deal with the ever-increasing cost of living while still having some sort of lifestyle. (To think, I use to sing your praises to my friends).

Boy can you waste hrs getting transfered from one department to another,when they transfered me 3 times today "as i called 3 times and all i kept… Read more

getting a recorded message from a department i waited 10 minutes each time"ONLYto get another recorded message this department is Closed @317 pm on a friday "the recorded message said open till 5 p.m ?? and we trust them to look after our monies. they have my phone and email "but never call me or send a email"?

Might be good if you can get one! – I'm just talking about the experience of trying to get one. From a person who had a diamond CBA card before moving banks. ING process is all… Read more

automated. They can't help you or tell you why your application was knocked back, no one there knows anything beyond a long list of maybe it's this or that! It's very odd! It might be a good card but... If they can't get the basics right of giving people a card to explaining why not to them would be a good start. Until then, one star it is.

I was looking for options on term deposits from Canstar

Waste of time, money and energy - don't bother – Purchased comprehensive travel insurance for a holiday booked in March 2020. Flights cancelled due to Covid and the booking agent went into… Read more

administration after the holiday was supposed to have taken place - Auto & General focused, and relied, on the booking agent going into administration, and not that the holiday had already been cancelled prior to the administration, as the reason for not paying the claim.