Suncorp

Avoid overpriced Advantages policy! they sell you on the benefit of lifetime new for old replacement but after the 1st 2yrs they up the premiums 30%+… Read more

hoping you dont check or shop around. Hate to think how many hard working mum's & dad's get ripped off this way. Very disappointing to be told "your welcome to choose another insurer", and with premiums 50% cheaper than Suncorp's i think i'll do just that.

Had suncorp when we insurance in Dalby. Didnt cover anybody because it wasnt a storm that flooded us but the Myall creek Cost heaps of people $$$$$

Have been with Suncorp for many years. Never have I seen a bank fall from grace so fast. From their online service, to their two apps that you… Read more

basically need to operate your finances with, some what. Wasting our time, all because this system is not working. There is a lack of knowledge of the product, a decline of educated senior staff. If this had been the1st or second time I would move on. There is not enough customer service, not enough experienced staff, so I'm afraid we will be moving our business else where. Today it was the over the phone service, and the Morayfield store Qld. Tomorrow it will continue in other branches, after looking at these other reviews. Sandra Jones

Home loan process was beyond poor. We were pre approved and formally approved, then the mortgage docs took days to be issued, ending with us missing… Read more

our settlement date. There has been a distinct lack of transparency and information from the bank and we will be refinancing ASAP to get away from these clowns.

Appalling, disgusting and absolute thieves. They refused to give me access to my policy for 10 months and when I blocked a direct debit as they again… Read more

failed to provide me with a policy document and login details they closed the policy. Never trust them, don’t take out a policy and I will be taking legal action.i have already complained to the Ombudsman and the ACCC. All this they did when I had an illness and they knew they causing me a great deal of stress.

Very disappointed with the Everyday Options account Pay Later being axed and replaced with another form of Everyday Options account. The Pay later… Read more

account was an excellent account for budgeting and getting bills paid on time. Looks like Afterpay and Zip will be my options now. Very confusing as to why the Everyday Options account was still being advertised after it was supposed to have been axed. I was eventually informed that they were different accounts. I wonder now how much ANZ will ruin what was originally an excellent banking service. David

After Suncorp forced us over to My Card it's been nothing but terrible. When over the limit you can't instantly transfer money into the card, it's… Read more

only via BPAY so your money sits in limbo for 3 days before it appears on the credit card. So you can't use the card for 3 days.

And now they've just issued a notice today they are removing the complimentary travel insurance from it in less than 2 months time. I've booked an overseas trip in October with it which I had coverage for. But apparently not now! How is this legal?

I haven't even checked if we're actually still getting Qantas points from it which was what we had with Suncorp.

All our home loans have been with Suncorp for 10 years. Will be moving banks due to this complete lack of honouring agreements and lack of customer service.

Excellent customer service – I cannot praise enough Suncorp customer service! I am truly impressed of how accessible, friendly, knowledgeable, professional, efficient the staff… Read more

helping over the phone are. Been in contact with several staff members over last couple of weeks to help me with a merchant who wrongly charged me eight time on same afternoon for exact same service, and who claims having refunded the amounts. Suncorp makes it easy from the start with clearly stated options easy to select over the phone. Commonwealth Bank options are too confusing, I end up giving up! Big Thank You to Suncorp!

Excellent Service! – Service excellence at its best !Made a claim and its processed within 4 hours. Unbelievable experience cant get it from anywhere else ....So happy!  Show details

Disability issue – Disability issue. I did not mention my problem as I just wanted smooth, simple, stress free. I tried to put money into a term deposit. The buffoons… Read more

giving 2 contradictory options for id. I could go to local post office to verify id. They did. Stuncorp did say they would send it to them. APO does not. SO I asked to send it email... this is 15 phone calls later. They then said I had to go to the STORE their word for a bank...in Grenfell st... had to walk, bus, walk bus in. Doctor said limit your steps as need more surgery. So they made me waste time with PO visit to then reject it. Never had to deal with clowns like they have in this STORE. Fraud people ring up to say you have to go in as I was not a fraudster... gee thanks trying to invest money never been harder. Uk compensate, paying you for their mistakes with customer service... result is better banking and customer service. Here you are treated like crap. However my credit union will get a 5 star review as they know what is smooth, simple, stress free. And a nice term deposit for a win win. 297 negative reviews. oh 298 now for shocking management and training.

November 11th 2019 Update: Perfect if Suncorp did not exist

Suncorp has many negative reviews. Too many cooks spoiling a foul broth of incompetence and zero customer service. Money going into term deposit....too hard if you make a simple request. Too hard if you want to put money into a new account. Too hard if you are disabled.

Since then 3 survey requests 3 feedbacks email phone email and these incompetents do not talk to each other....!!!! Do these reviews improve do you think? Would you look forward to an imbecile sending you a survey when he did not speak to all the other face saving, time wasting, damage control departments? Suncorp missed out on a wedge of money.... and invite negative reviews this is 4 times already... Some people should not manage a bank.....have seen more brains in a bunch of grapes....

Good Credit Card – I have 8.74% on this credit card, has no interest free days but is a good card to have as a backup. I haven't had to use it overseas, but have used it as a backup to buy appliances and pay it off etc.