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99 Bikes

99 Bikes Questions & Answers

Online Store, Physical Store
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5 questions from our users

Ray M

Ray Masked

99 Bikes

Who thinks 99 bikes customer service is sh..?

1 answer
Steph B
Steph B

I think it depends on who you get. We see Matthew from the Castle Hill store and is always amazing! They’re very busy stores and so I guess with the in-store restriction on numbers due to COVID, customers might be getting a bit impatient and taking it out on the busy staff??? From the 5 times I’ve been in there recently, they’ve always been friendly and helpful.

Elizabeth G.

Elizabeth G.asked

99 Bikes

Women's vintage pedal bikes? I

No answers
Phil key

Phil keyasked

SA, Marion

Hi , I have a layby which is due by 8/11. Merida 120 600 .Our hot water tank blew up this morning. Very expensive to replace. Can l have an extension of 4-6 weeks please ? We have bought 3 other mtbs from you . Much appreciated. Phil Key

No answers
Aaron

Aaronasked

99 Bikes

My wife and I seems to be addicted to the Kerosene used in the Bike Work Shop in 2 years.

It adjoining to my wife Shop doesn't have the ventilation system with the Bike Work Shop. In the Shop of the wife and there is no window and continuously Kerosene comes into the Shop of the wife.

Ask the help on Kerosene which has the experience which is similar to us or which it uses in 99 Bikes Shop is well known in any chances.

1 answer
Annie
Annie

Hi. Have you meet the mental phychologist? Get help from your local communities and Report the Health safty of Goverment.

RF

RFasked

99 Bikes

Has anyone reported to the Australian Consumer Law?

1 answer
Jimbo
Jimbo

Hi. Thanks for your question. Because this would be considered such a small issue, I do not think trying to apply Consumer Law is the easiest option to take.
I fixed the bike myself when I got home (took me 5 minutes).
However, I was pleased that a a manager from the company rang me back to discuss my complaint. A good result I think.
I still need to have my free service on my bike. I am hoping it will be a positive experience; only time will tell.

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