49 questions from our users
Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital
the car is my name where as my wife is the main driver, can i insure the car in her name please
I had an accident with one of your customers smash my care from the back ..... now he gave me the insurance policy number what to do ??????????? i need to repair my car???
I put my son on my policy on sunday he smased it on monday rang but said hes not on the policy untill the new policy swaps over on tuesday do i now owe them 12months insurece when he was surposed to be on the policy start away
I put my son on my policy on the suday he smashed my car on the monday rang them they said his not on the policy untill tuesday untill the policy swaps over even tho i said want him on it start away now saying that he was not on my policy untill tusday took 1100 for the claim but now saying as i was swaping policy i have to what untill tuesday untill the new policy clicks over dosethat mean ill owe them 12months of insurance
Why dint i get payed if 1 of your costumer hit me
My car is a VX Comodoore 2001 model agreed value of $3200. I hit a kangaroo and sustained minor panel damage. If I submit a claim and pay $695 and the car is written off (told by AAMI that this will be the case because of age of car), I will request a price to get the car back, then put second hand panels on it and use the car. If I get to the point of requesting the buy back price of the car and then I consider it to expensive AAMI have just told me I cannot cancel the claim and the car is no longer mine.
The question is at what stage can I cancel the claim, get my deposit back and drive the roadworthy car?
I have purchased car insurance with AAMI. I will be lending my car to a friend for 2 weeks in December. Will my car still be covered? My friend is over 25 years of age.
I pay thousands of insurance to aami each year having 3 cars several houses 2 businesses
I am absolutely in the service of my car claims that I need for one of my businesses
first they had me being responsible for car rentals as they didn't advise the car rental place and keep them upto dates with repairs
now I am doing paperwork and going through bank statements and have realised that the claim was made on the 18 nov 2018 aami took out 695 excess from my bank on the 22 nov 2018 and then at the completion of the job also took the 695 excess from the payout figure that was left to pay out the car
so I in fact have paid two excesses for one claim and now am on the phone arguing with them if I will get it back
they have made an illegal debit of the excess on my card provided for monthly payments after I specifically said no I would pay excess when I pick up car which I did
48 mins now on the phone and they are arguing with me that they don't have to pay back 695 which is all clearly stated in bank statements and invoices and also they can see on the computer they did take the illegal payment out
I think we have made a big mistake being with this insurance company after we were also ripped off by gio and now I find out they are the same really
just ridiculous I will be changing the rest of my insurances
They all are from a same boat mate.
My car was written off and aami charger me for the excess, remaining registration (11 months) and remaining insurance money(7 months).
I also was with them 3 years so in total i ended up paying more than they gave me $3500.
I was told by aami rep when a claim is made we still have to pay excess until its proven that we were not at fault regardless if the other party admits fault or not.
But after more than 17 years I will never look at aami again. They lost 2 house insurance ( my mum and me ) 3 cars (my mum, me and my partners)
All because of the horrible service they gave. "No loyalty when you're with aami" should be the slogan
My car ran out of rego last week was just about to re register and it got hit my hail
Today badly I have full comprehensive insurance am I still covered???
That is absolutely untrue trojan horse, but I do appreciate the laugh from your misspelling of whether, considering the question. If the car was parked on private property at the time it was damaged then you are covered. If you were driving at the time, or even parked on a public road, and they know it was unregistered, they will not pay and will have the legal right not to as it was not legally allowed to be on the road and you were actually committing a crime when it was damaged. Apart from the PDS probably stating you must have registration on it to make the policy valid, I would imagine it won't take long to find the clause stating that you are not covered if you are committing a crime at the time the vehicle is damaged. I recently insured an unregistered vehicle and it was pointed out to me that until it was registered, they would only pay any claim where it was not on a road at the time (eg. it got stolen from my driveway or weather damage while parked in the driveway like in your case). On a side note, I would pay closer attention to keeping up on registration. You could be pulled up 60 seconds after it runs out and the fine is $600 upwards here in SA. Also, no matter the circumstances of any accident, you are at fault and not covered by insurance. Some hole in a Mercedes rear ends you at the lights while not paying attention because he is counting all his money while sipping his latte or something, and suddenly you're the one struggling to pay off a luxury car, never having actually owned it. Hardly worth risking over the effort involved in setting an alarm on your phone to repeat every 3 months, say 1 week before your registration runs out, or something similar to remind you. Regardless, you'll be fine since the car was stationary in the driveway, right? *wink*
I had a minor accident but only want to get the other car fixed do I have to pay the excess to get their car fixed
Can pay off my car insurance monthly?
Instead of it, being in one big payment
Hi Samantha. Yes you can. I do. When you are signing up, during requesting for quotation, you can select annual or monthly payments. Check their website or call them if you can’t find it.
Yes you can. On renewal it tells you the price of the monthly option and you can call them to arrange it. You do save money paying annually.
Why is aami so slow to respond to hail damage incident? Almost 4 weeks and no contact.
If they sre so busy why not organise manpower to cope with demand. Also give the option to go to a repairer that is not so busy.
What is SMART Auto Approver?
Hi I'm being threatened that someone might steal or damage my car tonight I just got car and don't have insurance and it's not in my name I don't think yet but I want insurance to cover me this second how can I get this done?
Any insurance company will give you insurance immediately and there’s usually a 30 day cooling off period. Gives you the chance to lock something in now but then shop around in case you can get a better deal elsewhere. Does the owner of the car have insurance? If you are a named driver on their car you’re covered anyway. If you haven’t lodged the car sale transfer papers yet technically I’m guessing it still belongs to the previous owner and his/her insurance.
Is making a deal with one repairer for cheaper repairs in exchange for a specified number of cars to be repaired each week legally allowed in line with NSW FAIR TRADING standards?
After I had an accident, AAMI asked me so many questions, and wanted me to get them some hard to get weird documents. It took me more than 6 months and still the claim hadn’t been solved. Then my visa expired and I let them know before that. They waited untill 2 hours before my flight, they called me and said “we must interview in person” really!? All this time, and you asked me while I was at the airport!?
So now it’s been 2 years and still, nothing. They say I need to come to Australia for the interview, otherwise, they will close the claim and not only will give me nothing, but will let me pay for the other car damages.
So please anyone, tell me what can I do!?
I don’t have an Australian visa, and they know that. So they are just avoiding the payment!
Does your policy cover contaminated fuel?
Can i insure my sons car if its registered in his name?
How do I get my new BMW repaired by a authorised BMW smash repair dhop while insured by AAMI?
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