AAMI Car Insurance

AAMI Car Insurance Questions & Answers

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Stu
Stu · Car Insurance - CTP Green Slip (NSW, ACT, SA)

can I cancel a CTN slip within 24 Hours

Paul P.
Paul P. · Car Insurance

Just wanted to know why doesn’t AAMI insure a LDV Delivery 9

Di F.
Di F. · Car Insurance - Comprehensive

What is the best way to raise a complain to someone that can help at AAMI. Someone professional and can make decisions. Not a call you back and sorry and empty apologies.

LDunder
LDunder  

Don’t bother with their idr@aami.com.au team. They don’t respond. Go straight to AFCA and lodge a complaint there.

Aaron S.
Aaron S.  

Make a call and state you wish to make a formal complaint and request to speak to the most senior person available. Request their employee number and name for your records. Keep meticulous records, you will need them. Each phone call ask to speak to the most senior person available, that is your only shot at resolution. The general staff are no help whatsoever

georgia vyniou
georgia vyniou · Car Insurance - CTP Green Slip (NSW, ACT, SA)

how to switch my ctp from 6 to 12 months?

georgia vyniou
georgia vyniou  

how to switch my ctp from 6 to 12 months

Madge L.
Madge L. · Car Insurance - CTP Green Slip (NSW, ACT, SA)

how much is a 12 month insurance for 2004 Hyundi Sonao4Aand i am a pensioner Madgesorry

Madge L.
Madge L.  

sorry iam actually insurace for a CTP insurance for a 2004 HyundiSonataO4Aand i am a pensioner Thank You Madge

MAX
MAX · Car Insurance - Comprehensive

If I don't select hire car option, then have a small not at fault claim, can I get a hire car because the other party is responsible for costs?

Charlie Brown
Charlie Brown  

Hi Max,

I’m not sure about this. You will need to call AAMI & be on hold for 2 hours for someone to answer your call. Learn from the bad experience from us, join RACV, you save money & your valuable time. Plus you can avoid yourself stress/anxiety!

Ellenbrook
Ellenbrook · Car Insurance

Your company seems to have a reputation for writing off cars that are repairable and not giving the owner the choice to cancel the claim and take the car back when the car can be repaired. This has just happened to a collegue of mine. She has been told she can't even get her mechanic to give a second opinion as the assessment is very suspect and you won't release the car back to her. I have heard her dealings on the phone today and I would never use your company. Sounds like you are going to make a large profit from her car. Disgusting and seems to be a common theme on here. Why aren't your customers given the option to cancel their claim and take their car back to pay for repairs themselves when their car is a repairable write off?

Spark
Spark  

Hi Ellen, I was in a similar position after I heard about their reputation I chose to cancel my claim. Luckily they didnt prevent me from doing so, I dont think legally they're allowed to. They did make it extremely difficult however e.g not communicating with the salvage yard that I was taking possession of my wreck etc. My advice for your friend would be to keep calling until they get onto someone who will do that for them. Immediately have them write an email to the yard where the car is that the owner is taking possession of the car, then send a tow truck IMMEDIATELY to pick up the car. I've heard stories of AAMI auctioning off the wreck of the car before they've even settled a claim. In my case however the damage was caused by a Third party, if your friend is the one responsible for the damage it may be a different matter. Either way they legally cannot prevent someone from taking possession of their car as they are still the legal owner. A caveat to this is that even if your friend does get it independently assessed the insurance company probably wont have to honor the other assessors judgement.

Ellenbrook
Ellenbrook  

My friend has paid the excess, they today refused to cancel her claim. She wanted to send a tow truck to pick up her vehicle but was told AAMI now legally own the car and she can’t collect it. It’s totally wrong

Helen Stenson
Helen Stenson  

This is utterly disgusting! The repairer and AAMI are in this together. .they want to write off cars because it's the agenda..... And they make money.. if you can't or don't want to fix a car AAMI, give back the excess you crims. It's not your money! There are Many honest people out there who are willing to do repairs...the car owner has rights to his or her's own car. Not you!!!

Peter
Peter · Car Insurance

Do you get not at fault claim (no access to pay) with comprehensive car insurance??

WARner4123
WARner4123 · Car Insurance - CTP Green Slip (NSW, ACT, SA)

What is the the number for new green slip so I can speak to a person thank you.

Jewells
Jewells · Car Insurance - Comprehensive

Hi I told aami that I could not travel very far fir the hail damage to my car. I was informed that someone would ring me in 1-3 days. On the fifth day I rang again and after aami ringing their repair people i received a call from their repairer telling me that I had ti travel to ascot park (29 mins away by google maps). There is a repairer two miles away - with a huge sign stating hail damage repairs, in John rice avenue. Can I use them as a repair company for my car?
Thank you. Julia.

Jewells
Jewells  

Xxxxx

John
John · Car Insurance

I am on the verge of insuring my new car with AAMI but with all the bad reviews I am now hesitant.Can you assure me that your claim service has improved? I have never made a claim for over 50 years so have no experience of the process. I live in Mandurah WA,who would be the repairer that I would have to use in the city of Mandurah? I would not want to travel to Perth. I'd appreciate your comments.Also,if the worst would happen,can I be certain that genuine parts are used in any repairs so that the 7 year warranty is upheld. Regards John

Dig
Dig  

Hi John, do yourself a favour and ring 2-3 panel beaters, and ask if they will deal with a claim through AAMI.
The 3 I saw for a quote were not interested in going any further as soon as they heard the name AAMI. My feet will be doing talking very soon. No use having a fully comprehensive policy, if no one will take on any repairs.

Mark S
Mark S  

Trust me. Go to another insurer, it's all good while they take your money. The proof is when crunch time comes around.

John
John  

Thanks for your response Dig & Mark S,will try elsewhere. John

-van co d.
-van co d. · Car Insurance

how to pay my policy renewal online

Ray Nickleigh
Ray Nickleigh  

If you car insurance renewal is with AAMI, do not pay it and find another insurer who will not void your warranty. Hope this helps you.

Trayay
Trayay · Car Insurance

Why AAMI has my comprehensive car insurance increased by more than $140 dollars since last year from $343.40 to $487.84 for this renewal??????? I haven't paid it yet and feel inclined not to. That is a ridiculous increase!!!

AAMI
AAMI   DM   

Hi Trayay, thanks for reaching out. As this is a third party review site, we can't assist with policies through here. Please email social@aami.com.au with your full name, policy number, and date of birth for ID, or give us a call on 13 22 44. Our team is available 8am-10pm AEST every day.

Scott R.
Scott R.  

Because AAMI are immoral and like to charge more for no reason. Even better, they will absolutely not look after you at all if you do need them. Absolute garbage company.

Cindy Rice
Cindy Rice · Car Insurance

My pH no is [Number Removed], My name is Cindy Rice and am a AMMI member, I need roadside assist now rego [Number Removed], Can someone come to Woodlark st Lismore NSW CNR of Mary G's hotel, my address as a customer is [Address Removed], plz can you call me asap

Nik_41
Nik_41  

Cindy you really shouldn’t put your personal information on the internet. They are not going to come to you from this message, it is a review site.

AAMI
AAMI   DM   

Hi Cindy, sorry to hear you're having car trouble. We're unable to provide service through here as it is a third party review site. Please give our Roadside Assist team a call on 1800 154 810 and they'll be able to send someone out for you.

Please delete this post, as it contains your personal details. In order to keep your details secure, please do not ever post them publicly, or in private messages unless requested directly from a trusted source. - M

Trayay
Trayay  

Customer Service .. please call her to advise!! Show some decent customer service! She sounds stressed!

ChittyD
ChittyD · Car Insurance - Comprehensive

I had a trolley driver damage my car while it was parked. 'Hit and Run' situation and there is shopping centre video evidence showing what happened. However, AAMI in their wisdom have decided to deem that the excess paid to have my car repair will not be refunded on the basis that I did not provide the at-fault person's details? How could I as I was not there when this happened. Seems like a clever way to avoid the work involved in clearing me and going after the trolley-company contractor's insurance company to pay for my damages. It this not part of the Insurance service?

Wendy0707
Wendy0707 · Car Insurance - Comprehensive

How do you decide who is at fault for collision

Fiona
Fiona  

It goes by the road laws. For example, if the other person was supposed to give way and you were already in the intersection, then the other person is at fault.

Angelito
Angelito  

Hi Wendy! Well it depends if you think fault of the other party, of course they will fight for you but it needs justification. Proof thanks

Jase J.
Jase J. · Car Insurance

Why is my claim review taking so long I am homless and live out the car I suffer a neurological disease that causes me to stutter AAMI thought they put the call on hold but took it off for me to hear them picking on my stutter saying nnnnooooo moooonnnnneeeyyyy fffffooooorrrrr hhhhimmmm I have contacted 2gb and am contacting channel 9 I just wanted to hurt myself after hearing the mocking and have only just been released from hospital

jay shankhar
jay shankhar · Car Insurance

the car is my name where as my wife is the main driver, can i insure the car in her name please

S G
S G  

You can insure the car while including her as the main driver. However, it is still your car and the insurance will pay you if something happened to your car.

Fired Up
Fired Up  

Ask AAMI

abed
abed · Car Insurance

I had an accident with one of your customers smash my care from the back ..... now he gave me the insurance policy number what to do ??????????? i need to repair my car???

Fired Up
Fired Up  

Ask AAMI

lisa
lisa  

i havent got any customers

Kelly H.
Kelly H. · Car Insurance

I put my son on my policy on sunday he smased it on monday rang but said hes not on the policy untill the new policy swaps over on tuesday do i now owe them 12months insurece when he was surposed to be on the policy start away

wingnut
wingnut  

Pick up the phone & call the insurance company & ask them the question. Its the way you are going to get the correct answer

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