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48 questions from our users

jay shankhar

jay shankharasked

the car is my name where as my wife is the main driver, can i insure the car in her name please

2 answers
S G
S G

You can insure the car while including her as the main driver. However, it is still your car and the insurance will pay you if something happened to your car.

fred f
fred f

Ask AAMI


abed

abedasked

I had an accident with one of your customers smash my care from the back ..... now he gave me the insurance policy number what to do ??????????? i need to repair my car???

2 answers
fred f
fred f

Ask AAMI

john smith
john smith

i havent got any customers


Kelly H.

Kelly H.asked

I put my son on my policy on sunday he smased it on monday rang but said hes not on the policy untill the new policy swaps over on tuesday do i now owe them 12months insurece when he was surposed to be on the policy start away

1 answer
george murray
george murray

Pick up the phone & call the insurance company & ask them the question. Its the way you are going to get the correct answer


Kelly H.

Kelly H.asked

I put my son on my policy on the suday he smashed my car on the monday rang them they said his not on the policy untill tuesday untill the policy swaps over even tho i said want him on it start away now saying that he was not on my policy untill tusday took 1100 for the claim but now saying as i was swaping policy i have to what untill tuesday untill the new policy clicks over dosethat mean ill owe them 12months of insurance

No answers

JEFF L.

JEFF L.asked

Why dint i get payed if 1 of your costumer hit me

No answers

Dave

Daveasked

My car is a VX Comodoore 2001 model agreed value of $3200. I hit a kangaroo and sustained minor panel damage. If I submit a claim and pay $695 and the car is written off (told by AAMI that this will be the case because of age of car), I will request a price to get the car back, then put second hand panels on it and use the car. If I get to the point of requesting the buy back price of the car and then I consider it to expensive AAMI have just told me I cannot cancel the claim and the car is no longer mine.
The question is at what stage can I cancel the claim, get my deposit back and drive the roadworthy car?

No answers

Sally

Sallyasked

Hi,
I have purchased car insurance with AAMI. I will be lending my car to a friend for 2 weeks in December. Will my car still be covered? My friend is over 25 years of age.
Kind regards,
Sally

1 answer
K A
K A

Hi
Best thing to do is call them and put your friends name on the policy


nothappyjan

nothappyjanasked

I pay thousands of insurance to aami each year having 3 cars several houses 2 businesses
I am absolutely in the service of my car claims that I need for one of my businesses
first they had me being responsible for car rentals as they didn't advise the car rental place and keep them upto dates with repairs
now I am doing paperwork and going through bank statements and have realised that the claim was made on the 18 nov 2018 aami took out 695 excess from my bank on the 22 nov 2018 and then at the completion of the job also took the 695 excess from the payout figure that was left to pay out the car
so I in fact have paid two excesses for one claim and now am on the phone arguing with them if I will get it back
they have made an illegal debit of the excess on my card provided for monthly payments after I specifically said no I would pay excess when I pick up car which I did
48 mins now on the phone and they are arguing with me that they don't have to pay back 695 which is all clearly stated in bank statements and invoices and also they can see on the computer they did take the illegal payment out
I think we have made a big mistake being with this insurance company after we were also ripped off by gio and now I find out they are the same really
just ridiculous I will be changing the rest of my insurances

2 answers
Jag
Jag

They all are from a same boat mate.
My car was written off and aami charger me for the excess, remaining registration (11 months) and remaining insurance money(7 months).
I also was with them 3 years so in total i ended up paying more than they gave me $3500.

Reasons
Reasons

I was told by aami rep when a claim is made we still have to pay excess until its proven that we were not at fault regardless if the other party admits fault or not.
But after more than 17 years I will never look at aami again. They lost 2 house insurance ( my mum and me ) 3 cars (my mum, me and my partners)
All because of the horrible service they gave. "No loyalty when you're with aami" should be the slogan


Melissa B.

Melissa B.asked

My car ran out of rego last week was just about to re register and it got hit my hail
Today badly I have full comprehensive insurance am I still covered???

1 answer
ScrewedConsumer
ScrewedConsumer

That is absolutely untrue trojan horse, but I do appreciate the laugh from your misspelling of whether, considering the question. If the car was parked on private property at the time it was damaged then you are covered. If you were driving at the time, or even parked on a public road, and they know it was unregistered, they will not pay and will have the legal right not to as it was not legally allowed to be on the road and you were actually committing a crime when it was damaged. Apart from the PDS probably stating you must have registration on it to make the policy valid, I would imagine it won't take long to find the clause stating that you are not covered if you are committing a crime at the time the vehicle is damaged. I recently insured an unregistered vehicle and it was pointed out to me that until it was registered, they would only pay any claim where it was not on a road at the time (eg. it got stolen from my driveway or weather damage while parked in the driveway like in your case). On a side note, I would pay closer attention to keeping up on registration. You could be pulled up 60 seconds after it runs out and the fine is $600 upwards here in SA. Also, no matter the circumstances of any accident, you are at fault and not covered by insurance. Some hole in a Mercedes rear ends you at the lights while not paying attention because he is counting all his money while sipping his latte or something, and suddenly you're the one struggling to pay off a luxury car, never having actually owned it. Hardly worth risking over the effort involved in setting an alarm on your phone to repeat every 3 months, say 1 week before your registration runs out, or something similar to remind you. Regardless, you'll be fine since the car was stationary in the driveway, right? *wink*


Caz

Cazasked

I had a minor accident but only want to get the other car fixed do I have to pay the excess to get their car fixed

1 answer
john smith
john smith

depends if were at fault or not


Samantha M

Samantha Masked

Can pay off my car insurance monthly?
Instead of it, being in one big payment

4 answers
Artin
Artin

Hi Samantha. Yes you can. I do. When you are signing up, during requesting for quotation, you can select annual or monthly payments. Check their website or call them if you can’t find it.

bernie l
bernie l

Yes you can. On renewal it tells you the price of the monthly option and you can call them to arrange it. You do save money paying annually.

fred f
fred f

But you could have got the correct answer by contacting AAMI


Mark

Markasked

Why is aami so slow to respond to hail damage incident? Almost 4 weeks and no contact.
If they sre so busy why not organise manpower to cope with demand. Also give the option to go to a repairer that is not so busy.

2 answers
george
george

they are slow because they don't care they are just interested in taking your money

fred f
fred f

So you already know that this is not the AAMI website and you know that they don’t respond in this forum.

As you have made no mention of contacting them directly I can only assume that your concerns are rhetorical.

I would have posted in the Review section.


Charles C

Charles Casked

What is SMART Auto Approver?

2 answers
Samw
Samw

Not sure where you read this. There is a company called Capitol Smart where aami sends cars to as the first stop for repair. Invariably all are told it takes 3 days only. But they only do simple body work. Any major damages the car will be sent to other auto repair shops.

Charles C
Charles C

Thank you Samw!


Erin B

Erin Basked

Hi I'm being threatened that someone might steal or damage my car tonight I just got car and don't have insurance and it's not in my name I don't think yet but I want insurance to cover me this second how can I get this done?

1 answer
Aygeebee
Aygeebee

Any insurance company will give you insurance immediately and there’s usually a 30 day cooling off period. Gives you the chance to lock something in now but then shop around in case you can get a better deal elsewhere. Does the owner of the car have insurance? If you are a named driver on their car you’re covered anyway. If you haven’t lodged the car sale transfer papers yet technically I’m guessing it still belongs to the previous owner and his/her insurance.


Albert

Albertasked

Is making a deal with one repairer for cheaper repairs in exchange for a specified number of cars to be repaired each week legally allowed in line with NSW FAIR TRADING standards?

1 answer
Dave
Dave

The old approved repairer issue........


Tired of life

Tired of lifeasked

After I had an accident, AAMI asked me so many questions, and wanted me to get them some hard to get weird documents. It took me more than 6 months and still the claim hadn’t been solved. Then my visa expired and I let them know before that. They waited untill 2 hours before my flight, they called me and said “we must interview in person” really!? All this time, and you asked me while I was at the airport!?

So now it’s been 2 years and still, nothing. They say I need to come to Australia for the interview, otherwise, they will close the claim and not only will give me nothing, but will let me pay for the other car damages.

So please anyone, tell me what can I do!?
I don’t have an Australian visa, and they know that. So they are just avoiding the payment!

2 answers
David
David

Get a lawyer and if you win AAMI has to pay for the cost of lawyers as well. Slim chance of winning though.

JP AUTO GROUP
JP AUTO GROUP

mate contact the insurance watch dog of Australia John Pennant from JP Auto Group, Furthermore lodge a complaint with FOS. as that's a low dogs act!!


Manganese

Manganeseasked

Does your policy cover contaminated fuel?

1 answer
vlceptor
vlceptor

if its full comp it should, only way to find out is check PDS or call them up and find out


Amy O

Amy Oasked

Can i insure my sons car if its registered in his name?

No answers

Tony

Tonyasked

How do I get my new BMW repaired by a authorised BMW smash repair dhop while insured by AAMI?

2 answers
vlceptor
vlceptor

If your bmw is new you should be getting another bmw (new for new)

Dave
Dave

HAHA its not new! how did it get damaged. Beware.


Yash R

Yash Rasked

I have bought Toyota corolla hatchback 2001auto what's the price for insurance of third party?

No answers

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