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ACN Pacific Energy

ACN Pacific Energy Questions & Answers

2.6 from 65 reviews

6 questions from our users

Chris Lako

Chris Lakoasked

Will get refund of my $500.00 if registered with acn?

1 answer
Lee
Lee

Don't understand what you mean? For the electricity?


Andy

Andyasked

Is this a legal company or a pyramid (illegal) company?

8 answers
Kevin
Kevin

Absolutely legitimate. www.acnpacific.com.au They provide great services with NBN, Click energy and Vodafone

bella.
bella.

I am not affiliated with ACN - only as a customer to support a friend who is an IBO.
I have NEVER had any issues with their services.
But seriously do you think Vodafone, Click Energy, Energy Australia and ADT Home Security (MAJOR providers) would partner with a company if it was an illegal scheme? I don't think so. ACN is a legit business. Before even becoming a customer I even researched it all...

Stewie G
Stewie G

I'm thinking you are correct.. they only on sell everything else...


browneyedgirl52

browneyedgirl52asked

I have just received a letter from Lock & Co. saying ACN Pacific owe me $231 from 2008. They are a holding co. and are insuring me the refund. I must of been an ACN customer? Can't remember back that far.

2 answers
Chris
Chris

I would say it is a Scam from another party.

1: Search Lock and Co in Google. Only in the UK i could find.
2: Unless it was very late in 2008 it is past the 7 year deadline for the refund
3: If you have moved, or otherwise changed details since you thought you were a customer they would have to invest to try and find you, which for $231 of free money for them would not be in there interests.

Meme
Meme

Yeah this will be a scam, if you did sign up with ACN there not the ones that bill you it is your service provider when/who ever you signed with.


deni

deniasked

Thinking about joining becoming an IBO can this work are there prices and services cheaper and reliable as i wouldn't want to let family and friends down? thanks

5 answers
Candy
Candy

The price is charged at average rate but not cheaper. Although the service provider is Telstra, the customer service is provided by ACN (unexpectedly poor). It seems that I cant use Telstra developed app to track my usage. I am now no longer with ACN and have to say sorry to my friend.

INQ001
INQ001

My wife was an IBO for 3 years our friends are on tight budgets the pricing was not much cheaper than elsewhere for similar if not better hence struggled to make it a viable concern. IBOs have to pay a $495 start up cost then an annual fee thereafter, there are also other associated expenses with it if you are serious about promoting the ACN services. ADSL was not that good it is from Telstra for Broadband with or without fixed line phone, Optus for naked ADSL and mobile devices e.g., mobile phone and tablets and then gas and electricity service. The market is very competitive, ACN products just seem to miss the mark in their pricing I feel. The customer online screen to check usage etc., is very bland and basic could do with a serious rework to bring it to the 21st century.

Meme
Meme

When signing up with ACN better to use an IBO, Just my thoughts.


Andrew2323

Andrew2323asked

I am a customer of ACN and I have been for a little over a year now. I have been using them for my mobile service and have been fine with it and very happy with the prices. I have been deciding to change my electricity to go through ACN also.
My problem is. I went onto the customer support section to see if i could upgrade my mobile plan and unfortunately the "supervisor" I was speaking too was little to no help and actually made it clear to me that ACN DO NOT CARE about their customers. I was told to upgrade a plan i would have to pay out the rest of my plan ($420) (Keep in mind this is a BYO Plan i am simply paying for the service ACN is at no loss.) and break the contract. This would then allow me to start a new contract and a new plan with ACN. I do not understand how I can offer ACN more payment each week and an extended 24months worth of dedicated service to their company. Yet they are happy enough to let me walk away.

1 answer
Ray
Ray

You need to speak to there person who introduced you, the IBO and get them authorised to speak to acn about this as this is not the normal response and I believe that mobile services can all be upgraded without the issues expressed to you. Do let your IBO know the name of the supervisor as this needs to be reported as not acceptable and the right information sourced for you.


Raj

Rajasked

Who are the service providers with ACN

4 answers
Amber Pantano
Amber Pantano

Optus and Telstra, but ACN have taken the billing and customer service off them and are based in Australia, not overseas. Its prompt, fast service and in Australia, answered by well speaking English speakers that are easy to understand.

JIMBOB
JIMBOB

My understanding is the landline and broadband is through Telstra network. Mobiles and mobile broadband use the optus network. Gas and Electricity is through Energy Australia. I have been very happy with the coverage and service.

Meme
Meme

Vodaphone, Telstra, NBN, I don't think they use Optus anymore.
Click for electricity and Energy australia.


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