Airtasker Questions & Answers

Their platform doesn't seem to be a serious one, because I had similar issues recently and noticed they filter pretty much all my messages containing address, phone, etc. Have you tried to contact the support? I didn't get a helpful answer from their support either. Example of removed message: "Yes i will need to come out n have a look".

Hi Sam, thank you for reaching out. Please contact our Support team via the Help Centre at external link . Our dedicated team will be happy to assist you with adding your mobile number to your account so you can post offers and comments.

Hi Danish, we have a dedicated Support team who'll be able to assist. You may send us an email through this page: external link  If you've already contacted our Support team, please hang tight, the team will be in touch with you as soon as possible.

Hello Team, This is Mohammad my email is danishq074@gmail.com and Here is my ticket number #7900280. I am not able to login my account from yesterday and not able to contact with the my customers can you please look into it as airtasker is my bread and butter for me, my wife and our new born son. Can you please priotize this as I have a very good profile and completed over 1200+ tasks as a graphic designer and web developer. Thanks

Hi Benowa, thanks for the inquiry. While Taskers aren’t individually notified when their offer isn’t accepted, once a task is assigned, it will no longer be open for new offers or comments. This helps indicate that the task is no longer available, allowing Taskers to focus on new opportunities that match their skills and availability. Hope this helps.

Hi Dora, when a task is cancelled, your payment may be returned as Airtasker credit, depending on the task price. This setup allows you to use the credit immediately if you decide to repost the task. You can check your Airtasker credit balance under 'Payment methods' in your account.

If you would prefer the payment to be refunded to your card, simply reply to the cancellation email, and we will gladly process that for you.

For more information, please see: external link  external link 

Should you need any further assistance, please don't hesitate to reach out to our Support team through this page – external link .

Our team aims to respond within 24 to 48 hours, but please be aware that due to a high volume of inquiries, there may be a slight delay. Rest assured, we are working hard to address each concern as quickly as possible. If you've already contacted our Support team, please hang tight; we will be in touch with you as soon as we can.

I checked my account but there is no credit nor refund in my account/payment method. I have not received any cancellation email to which I could reply too. I am stuck with nothing, been waiting for 2 days now i want to get this done as it has been 2 weeks already that we waited for someone who could finish the job and is reliable.

Have you confirmed that the task was successfully cancelled? To receive the assistance you need, we recommend reaching out to our Support team. Our team will be keen to help.

It just keeps showing you requested this task to be cancelled. Support team is not helping I want someone who could process the request not just a digital robot,

Hi, Suz. We understand that finding the right offer for your task is important. You’re under no obligation to accept an offer that doesn’t meet your expectations. If you're not satisfied with the offers you’ve received, you have the option to cancel your task before assigning it. This allows you to explore other options or post again at a later time. Rest assured, you’ll only be charged for tasks you have assigned, so there’s no need to worry.

If you need any assistance, feel free to reach out to our Support team at external link .

Hi Oksana, you will get charged if you assign your task.

For more information, please see: external link 

I was not aware. Thank you.

Hi Sanjeev, our Support team aim to respond to users within 24 to 48 hours. However, due to the current high volume of inquiries received, there might be a delay in receiving a response. Please rest assured that we are working diligently to address each concern as quickly as possible.

If you've already contacted our Support team, please hang tight, we will be in touch with you as soon as possible.

I’m concerned about my safety and family’s safety from this criminal. I’ll need his contact details to report him to police.

Airtasker, there must be something wrong with your business model if you have a high volume of inquiries!

We're very sorry to hear about your experience and the concerns you've raised. The safety of our community is extremely important to us, and we take these kinds of reports very seriously. Please contact our support team immediately so we can investigate this further and take appropriate action. You can reach us by submitting a request through this form: external link 

We appreciate you bringing this to our attention and want to assure you that we are here to help.

Hi Zayn, our dedicated support team generally responds within 24 to 48 hours however, we are currently experiencing a high ticket count. Nonetheless, be assured that they are doing their best to address each concern as soon as possible. Please expect a response from them soon.

Could you please provide an estimated time? It's already a late, and I would really appreciate it if you could check on that issue first, as it’s quite urgent. Thank you so much!

Hi Christelle, our Support team aim to respond to users within 24 to 48 hours. However, due to the current high volume of inquiries received, there might be a delay in receiving a response. Please rest assured that we are working diligently to address each concern as quickly as possible.

If you've already contacted our Support team, please hang tight, we will be in touch with you as soon as possible.

I have found it take up to 2 weeks, not ok but they do reply eventually

Hi Zanbagh, our Support team aims to respond to users within 24 to 48 hours. However, due to the current high volume of inquiries received, there might be a delay in receiving a response. Please rest assured that we are working diligently to address each concern as quickly as possible.

I really hope so. My partner has checked his moderated content over and over and there’s no link of anything attaching any comment to any of his information and here he is restricted. Hope someone replies soon. Would be great if Airtasker got a phone line with customer service to support the taskers a little more :)

I am currently going through this now. read my latest review.

Always slow mate,or don't answer at all,,if he is going well on here some jealous person probably shafted him

Hi, Zanbagh. Our Support team aim to respond to users within 24 to 48 hours, however, due to the current high volume of inquiries received, there might be a delay in receiving a response. Rest assured that we are working diligently to address each concern as quickly as possible.

Well he has sent over 10 emails and no reply It’s very frustrating that he’s working so hard and gets this treatment He’s super stressed out I think at the rate that Airtasker charges the customer service should be a little better :(

And friend still got no reply. 20 emails sent later

Hi Ian, thanks for getting in touch. You can post your task at external link  and Taskers can offer their services from there. If you have specific requirements for your task, please ensure to include them in the task description.

As for the payment, when a customer accepts an offer from a tasker, the offer price is immediately deducted from the customer's account and held securely in Airtasker Pay until the task is completed. This allows customers to release payment when their task is completed and taskers can work at ease knowing that the task payment is securely held while they do the task. In the case that a task isn't completed and is cancelled, the task payment will be returned to the customer's account accordingly. You can learn more about Airtasker Pay in this help centre article - external link .

If you haven't used Airtasker before, please check out our handy explainer on how it works here: external link 

If you have further queries, feel free to reach out to us at external link . Thank you.

Thanks 4 the reply and the links. Am looking to engage as a Tasker.

Hi Ian, thanks for the clarification. You can search for tasks that match your skill set at external link . You can check our handy explainer here: external link  for additional details.

They forgot to tell you that it will take them 7+ business days for them to pay you, that's after youve completed the task and payment has been released

Hi Dave, payment processing times vary according to which payment provider and banking institutions are used. It generally takes between 3-5 business days for the payment to clear into your nominated account. Please note that this is the maximum timeframe, with most payments arriving earlier rather than later, depending on your bank.

Airtasker will remove you from the platform for reporting matters to the support team. I was on the app for 8 years & after a new tasker [Name Removed] posted my full name, phone number, address & my wife's name I lost the plot with Airtasker Support & they banned me!!!!!

Im now warning everyone !

very bad service hope the share going down

Bob you need to contact Airtasker support at support@airtasker.com

thank you

Hi, Urooj. If your account has been restricted for breaching the Community Guidelines and you don't agree with the reasoning or you want to appeal the decision, please send a reply to the restriction email you received so our Support team can assist.

If you can't see the email, you may contact the Support team by sending a message through our Contact Us page: external link 

For more information, please check out this Help Centre article: external link 

I have emailed them but didn't recieved any response yet. Can you please look into this so I can start working on Airtasker again

Hello Airtasker It's been 2 days. I didn't heard from them.

Airtasker are like that, you will not get a response & if you do it will be an automated random response. I was on the app for 8 years, I was national Airtasker of the year & I was coached into giving false information on earnings! Another new tasker leaked my full name on the platform & threatened me with violence on the app.

It's become a rogue, overpriced dying app & Hi-pages is where it's at now

Hi Julie, there are several factors that determine the length of the sanction. As for your email to our support team, we are sorry to hear that you have yet to receive a response. Our support team generally responds within 24 to 48 hours however, we are currently experiencing high ticket volume. If you have already reached out to our support team regarding the matter, please expect a response soon.

Hi

I have replied via inbox. It has been over 48 hours with no reply yet

Hi Kiran, contents that may possibly breach the Airtasker Guidelines are being moderated by our support team will show as content moderated. If you need clarification regarding why the content is moderated, we have a support team who can look into this. Feel free to reach out to us at external link . Thank you.

Content was moderated, and I messaged twice after this and got no response.

What happens when content is moderated?

Hi Joy, you can post your task at external link  and Taskers can offer their services from there. If you haven't used Airtasker before, please check out our handy explainer on how it works here: external link  Let us know if you need a hand at any time by contacting us at external link  and we'd be happy to help. Thank you.

Report the tasker, with all the details to Airtasker through enquiries...