ALDI Stirling Designer Collection Premium Espresso Machine (May 2019, Mar 2020, Mar 2021) Questions & Answers

They just don’t stock it anymore. I don’t know why. Ask Aldi

coffee beans not grinding only 2 mths old

Let me guess, makes grinding noise, beans disappear, but nothing comes out? I cleaned my machine and found a small piece of broken plastic that seems to hold a retaining ring. I couldn't get mine fixed easily so took mine back for refund.

I wish that I could help, because I need be too!

They said my only option was to return the Sterling machine to Aldi for a refund?! How bizarre for the sake of a simple gasket!!!

Hi Danny...i contacted tempo (warranty) who said they dont have parts? Whereabouts can you get them from? The water seal is plastic plus a silicone grommet, the steam is just a plastic half spherical cup

My started to leak as well , I swapped the seals on the 2 stems as we only used the steamer side , then discovered the ball fitting and the stem aren't 1 complete piece tighten up the stem and ball fitting, problem solved

Yes - next week,(October12) but with inbuilt grinder this time, which adds $100 to price

Hi Malcolm, I am so sorry to hear about your experience with this product. Are you able to send us a short video showing the fault so we can assess and identify what causes the issue? Please send it to info@tempo.org along with the product details such as model number, serial number, and a copy of your proof of purchase.

Alternatively, if you do need any further assistance, please don’t hesitate to contact us on 1300 112 534 on Monday to Saturday 8:30am – 6pm.

Regards, Tempo

Hi Predrag,

We are currently waiting for stocks. You may try contacting our After Sales Support on 1300 112 534 on Monday to Saturday 8:30am – 6pm after 1-2 weeks to check the availability of portafilter.

Regards, Tempo

Hi Karl, To descale this machine, please see the following steps: Step-by-step descaling instructions 1. Before cleaning the machine, ensure the function control dial is in the STANDBY position and the appliance has been disconnected from the wall outlet. 2. Fill the water tank with 1 part white vinegar to 3 parts cold water. 3. Engage the portafilter with a filter basket onto the group head. 4. Place a wide-mouth jug or large cup under the espresso outlet(s). Place the frothing jug under the steam wand and a third empty container under the water dispensing wand. 5. Plug the unit into an appropriate electrical outlet. 6. Press the POWER button. When the system is up to temperature, all four buttons on the control panel will be illuminated. 7. Turn the function control dial to STEAM. Allow the hot steam to purge the line for at least 45 seconds. Then turn the dial to WATER. Allow water to fill the empty container, then discard. Turn the function control dial to STANDBY. 8. Press the DOUBLE SHOT button, hot water will start flowing out of the espresso spout(s). Empty the hot water and continue this procedure until the entire tank of water is purged through the system. 9. In hard water environments, we recommend you repeat the above steps. 10. After descaling, remove the water tank and refill it with fresh, cold water. Repeat steps 6 through 8 to thoroughly rinse the espresso machine. 11. When the flow has stopped, press the POWER button. When all indicator lights are off, unplug the machine from the wall outlet when not in use. 12. Remove the portafilter and containers and rinse with hot water for next use.

WARNING: Never immerse the power cord, plug or the machine itself in water or any other liquid. The water tank should never be completely emptied during descaling.

For more information, or to organise a copy of the user manual (which outlines this descaling process), please contact our after sales support team at external link  or on 1300 112 534.

If you have any further questions, please don't hesitate to let us know!

Kind regards, Tempo

It sounds like your Aldi coffee machine has failed. After some research I discovered these machines are very unreliable. If it is still under warranty send it back. Or you could take it to the right specialist who might be able to fix it. The thermostat went on mine.

Ok thanks

This is problem I’m having. There is only one tiny hole? I needed my 2 times mag glasses to find it. The double shot cup needs cleaning with the needle device, constantly. Otherwise happy. I’m tempted to drill another hole in the double shot cup.