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Ausclimate Winix ZERO+ PRO 5-Stage AUS-1250AZPU

Ausclimate Winix ZERO+ PRO 5-Stage AUS-1250AZPU Questions & Answers

MPN: AUS-1250AZPU
4.8 from 31 reviews

15 questions from our users

Taha Halil B.

Taha Halil B.asked

I am using zero pro,this product is produce 3,4ppm ozone. Which filter or technology is producing ozone?(maybe plasmawave?)

2 answers
Winix
Allan B.Winix

Hi Taha
Yes, it is the PlasmaWave however at only 3 ppb it is considered to be so small it is virtually immeasurable.
In tests carried out by an independent laboratory, the ozone produced is substantially lower than the allowable level of 50ppb as set by the USA's FDA
To explain in more detail, the PlasmaWave technology creates negative and positive ions that combine with water vapour to form Hydroxyls that neutralise harmful viruses, bacteria and other airborne pollutants.
There is also an excellent video on our website explaining how PlasmaWave works.
And one more thing, you can turn the PlasmaWave function off if you desire.
If you are unsure or have any further questions please don’t hesitate to call Ausclimate direct on 1800 122 100
Regards
Allan
Ausclimate

Taha Halil B.
Taha Halil B.

Thanks for answering my question, it is very low amount for ozone just you said. Plus also we can close plasmawave, this is reliefing my mind. Thank you. Regards.

Jeanie

Jeanieasked

Hi, just wandering what air purifier would be the best one for my family as we have just moved into a toxic smelling house from floors that have just been polished and are letting out an extremely toxic smell. Would one of your air purifiers help this? Thankyou, Jeanie

1 answer
Winix
Allan B.Winix

Hi Jeanie
Both our Winix Zero model air purifiers are effective at removing odours and chemical vapours.
You can call us direct on 1800 122100 to further assist on what may be the best model for you.
Regards
Allan
Ausclimate

Ja

Jaasked

Hi, we had a very negative experience with Ausclimate people a few years ago, and was wondering so that we don't have to purchase from you again, if you could suggest another supplier?
Please let me know what other suppliers have this product russell or alan? I'm sure you'll get the profits, but since NDIS are supporting the payment, I need to purchase from trustworthy carriers.

7 answers
Gavan K.
Gavan K.

Hi.Only other seller I know is Kogan but I highly don't recommend as they are hopeless.
Have a look at the xiaomi mi smart air purifier pro this is half the price but just as good and in some instances better

Ja
Ja

Thank you Gavan, I appreciate your quick reply, need one this week :-)

Holee Molee
Holee Molee

Ja, I bought from Kogan.com/au. Was delivered in 2 business days, no issues and unit is still working great!

Kaiza Solza

Kaiza Solzaasked

I am looking to buy AUS-1250AZPU but can not find anywhere to get replacement filters. Any suggestions?

2 answers
Gavan K.
Gavan K.

Kogan

Winix
Allan B.Winix

Hi Kaiza
You can buy the replacement filters online or over the phone direct from Ausclimate.
We are the official distributor for Winix Australia.
Our web address is ausclimate.com.au
You can view our full range of products, including filters. We also offer free delivery.
Regards
Allan
Ausclimate

RAW

RAWasked

When set to "auto" mode my Zero+ spontaneously reverts to "sleep auto" mode if ambient light is low - such as for watching evening TV.
My Winix AUS-9500 has no such problem.
I am then compelled to select a set fan speed with the front light remaining blue (regardless of the speed I select) giving me no indication of the actual fan speed, and no automatic change in fan speed to mirror changing air quality.
Q1. Is there a fix?
Q2. Do I have a defective unit?

4 answers
DerekH
DerekH

I do not understand your problem. I found that Ausclimate were more than helpful when I contacted them. I suggest you do that online at https://www.ausclimate.com.au/

RAW
RAW

Thanks for responding DerekH.
To simplify: when "auto" mode is selected and I dim the lights the Zero+ goes into an ineffective "sleep" mode, even though I haven't selected sleep mode. There are times when I would like to dim my lights without having the Zero+ fall asleep.
There is nothing in the manual to suggest such a mode even exists. According to the manual "auto" mode only cycles the fan speed (low, medium, high & turbo) in response to changes in air pollution levels.
Regards.

Winix
Allan B.Winix

Hi Raw
The new range of Winix Zero air purifiers have light sensors.
What this means is when set on 'auto' they will go into sleep mode at night. This feature is designed to ensure whisper quiet operation while sleeping so there will be no fan speed fluctuations that may disturb your sleep.
If the air purifier is set on 'auto', operating 24/7 in the same room then the fan speeds adjust accoringly during the daytime to maintain clean air. Therefore, because the air is already clean, you don't have to have the fans fluctuating on to higher speeds at night.
If used in really poor air quailty situations at night, like what we are experiencing with the smoke from the terrible bush fires then I would consider operating the air purifier's fan speed manually at night, possibley set on 'medium'. The higher the fan speed, the faster the air is filtered.
I hope I have explained this well.

If you would like further clarity, please don't hesitate to call Ausclimate on 1800 122100

P.S the Winix AUS-9500 did not have this feature.
Regards
Allan
Ausclimate

Tina Cam

Tina Camasked

Is it best to keep doors and windows closed when switched on? I have it running in my living room but like to keep sliding door open for air. The door does have a security mesh screen so not direct air.

2 answers
DerekH
DerekH

We keep outside doors and windows closed. But occasionally leave a door to the hall open but usually closed. Obviously there is a limit to the volume of air it can maintain as clean.

picky buyer
picky buyer

Best to keep them shut for maximum effectiveness. If there's no smoke or air is otherwise good outside, we don't need to have the filter on (unless someone is having a pollen or other allergy problem). Before the smoke was here we generally only used ours at night or when cooking etc.

En L

En Lasked

What are the differences between winix 4 and 5?

1 answer
Winix
Allan B.Winix

Hi En L
If you are referring to the Winix Zero models then one of the main differances is their recommended room sizes.
The Zero 4 is for room sizes up tp 38sqm and the Zero+ Pro 5 is up to a tick under 50sqm.
Also the Zero+ Pro 5 has an extra set of filters which is the Pet filters. These are ideal for trapping cat or dog hair or even trapping large particles like fluff, dust etc. It's purpose is to prolong the life expectancy of other filters such as the HEPA.
Both models also have the PlasmaWave function which is great for neutralising smoke, bacteria and viruses such as the common flu virus however the Zero+ Pro has one more benifit, the PlasmaWave can neutralise harmful pet viruses.
If you have any further questions you can either find out much more on our Ausclimate website or call us direct on 1800 122100
Regards
Allan
Ausclimate

kimbopumpkin

kimbopumpkinasked

Can someone explain the colour codes? What is the difference between the blue and green colour lights on the machine when operating?

2 answers
research
research

Air quality is indicated best to worst Blue green yellow red. When initially turned on the machine cycles through the colours until a reading is taken and then it settles on one colour unless there is a change in air quality. It is quite sensitive to change.

kimbopumpkin
kimbopumpkin

Ahh ok! I just bought this machine and the manual didn't explain the colours. Didn't realise blue was best. Mine only gets to green...

Cas

Casasked

I am looking for a safe air purifier for kids bedroom, does the plasmawave function of this model emits ozone? If so, which other models do not emit ozone please?

3 answers
Damian K.
Damian K.

Hi Cas. I have no idea... great question though

Winix
Allan B.Winix

Hi Cas
Short answer, no. It is safe to use in kids bedrooms.
To explain in more detail, the PlasmaWave technology creates negative and positive ions that combine with water vapour to form Hydroxyls that neutralise harmful viruses, bacteria and other airborne pollutants.
Unlike Ionisers, the Winix PlasmaWave does not produce ozone or to be precise the amount is so small it is virtually immeasurable.
In tests carried out by an independent laboratory, PlasmaWave produced only 3 ppb which is substantially lower than the allowable level of 50ppb as set by the USA's FDA
There is also an excellent video on our website explaining how PlasmaWave works.
And one more thing, you can turn the PlasmaWave function off if you desire.
If you are unsure or have any further questions please dont hesitate to call Ausclimate direct on 1800 122 100

Regards
Allan
Ausclimate

Cas
Cas

Thank you so much for clarifying this.

vicky

vickyasked

Do you have to close the windows to use the product ?

1 answer
Winix
Allan B.Winix

Hi Vicky
While its always best to have your windows and doors closed for optimum efficiency it won't hurt to have it open if needed.
We use ours with the window open from time to time in the bedroom and it still works fine for us.
Just keep in mind what you are trying to filter i.e. is it pollen or dust from outside or is it something from within your home.
If you are unsure please dont hesitate to call us on 1800 122100
Regards
Allan

Shi

Shiasked

I was just wondering why this being the most expensive version doesn’t seem to have a digital display? Or does it? Apologies if I have missed it but would be good to know! Cheers

2 answers
Knuckle
Knuckle

Hello Shi,
No the purifier does not have a digital display.
On the top it features the Power Button, Check Filter Light, Mode Button, Plasmawave on/off button, Timer and Child Lock Buttons.
All the Buttons other than the on/off Buttons have an illuminated meaning above them. And the Filter light will illuminate when required to change the filter.
The front of the unit has a led light bar that illuminates Green, Amber or Red according to the conditions in the area the unit is working in. The Fan speed will adjust accordingly in the Auto mode. I’m a bit of a tech head, and I haven’t found the lack of a digital display terribly important, other than adding unnecessary extra cost. In my experience with electronics, digital displays are normally the first item to fail.
Hope this helps.

Winix
Allan B.Winix

Hi Shi
Allan here from Ausclimate.
Great response from Knuckle.
If you require any further information please don't hesitate to call us direct on 1800 122100.
Regards
Allan

karalyn.patrick

karalyn.patrickasked

If all the models address pet dander, what is the advantage of the pet filter in the Winix zero + pro 5 model. Also, does it blow out cold air? Thank you.

5 answers
Winix
Allan B.Winix

Hi Karalyn, Russell here from Ausclimate.
You are correct that each of the Winix air purifiers are suited to remove pet dander.
The advantage of the Zero Plus Pro pet filter is that it provides another layer of filtration. A pack of 12 x filters comes with the unit. They are disposable and should be replaced each month, or as required depending on the amount of pet dander, as well as other airborne allergens.
Although I don't have pets, I find them great because current renovations have caused excess dust in my home - yes, it did a great job of keeping the air in our living area very clean.
Each pet filter has an adhesive edges that stick to the outside edge of the pre-filter.
The Zero Plus Pro also has advanced PlasmaWave technology that assists to neutralise harmful viruses that affect people AND pets.
All Winix air purifiers blow out 'room temperature' air after the harmful allergens have been captured within the high quality filters. Very happy to discuss further - Russell 1800 122 100

karalyn.patrick
karalyn.patrick

Thanks Russell, what is the pet filter layer aimed at removing that the other layers wouldn’t already remove?

Winix
Allan B.Winix

Hi Karalyn, all models will effectively remove pet dander and other airborne allergens. But having the additional front layer of the dedicated pet filter allows quick and effective capturing of the pet dander, as well as the many other airborne particles instead of being captured by the other filters - yes, helps to also prolong the life of the other filters too. So, in summary they really assist the purification process by doing much of the heavy work at the front end. Regards Russell

Mark

Markasked

Has anyone used this model ( WINIX ZERO+ PRO 5 ) to help with reducing pet dander?
Does it also help with pet smells?

1 answer
John H.
John H.

Yes and Yes works well in both areas.

Any

Anyasked

1) Is this model quite? Or noisy?
2) does anyone know what are the major differences between this and model 9500 ?

Many thanks.

2 answers
John H.
John H.

The Winix Zero+ 5Stage is very quiet. As far as a comparison with the model 9500, I can't recall the specific differences but the specialist consultant advised me that this model was the best option for me at the time.

Winix
Allan B.Winix

Hello Any (and John). Russell here from Ausclimate. I think you would be very impressed with the new Winix Zero Plus. Whilst I'm also happy to recommend the Winix Ultimate AUS-9500 for its efficiency of removing house pollution such as mould spores, dust-mites, dust, smells, airborne VOCs and other allergens, there are a couple of advantages with the Winix Zero Plus. It is quieter throughout most fan settings (Turbo fan speed is not so quiet, but its ideal for cleaning and turning over large volumes of air). It also cleans larger room areas and slightly cheaper to run - having said that, its so cheap to run that its doubtful you would notice any impact on your electricity bill. Good to run 24/7. I find this model great to use in just any area of my own home - great for the larger open plan areas, but also great for the much smaller bedrooms - nice and quiet to give that peaceful night's sleep. Cheers Russell Ph 1800 122 100

Any

Anyasked

Does this purifier use any chemical?

3 answers
jsljustin
jsljustin

Not sure what you are meaning by chemical, but it doesn't put out chemicals into the air, that would defeat the purpose of having an air purifier. The plasmaswave technology doesn't put out chemicals into the air either.

Winix
Allan B.Winix

Hi Any
jsljustin is correct. The Zero+ Pro does not use chemicals.
However if you wish to have any clarification please dont hesitate to call me on 1800 122100.
Regards
Allan
Ausclimate

Any
Any

Thank you Justin , Allan

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