Winix Zero+ PRO 5-Stage AUS-1250AZPU Questions & Answers

Hi Jenny,

There's no Wi-Fi or App access to this model.

Although we do range two models that have App and Wi-fi, they are: WINIX True HEPA Smart 4-Stage WINIX ZERO+ 360 5-STAGE AIR PURIFIER (SKU: WXAP800W)

Thank you

Hi Nicholas, please contact us on 1800 122 100 or email customerservice@ausclimate.com.au so that we can help you.

Hi Mark. Thanks for your feedback. Our Zero+ Pro 5-Stage model has a light sensor in it which can sense whether the lights are turned on or not. If it is night time and the lights are turned off, or it is placed in a dark area of the room, the unit will think it is night time and will enter a sleep mode.

Thanks.

Thank you very much for letting me know. For that case, I guess that I will have it in manual while watching TV in dim light room

Hi Jamie Activated carbon can come in many forms, some being palletised carbon (coconut shell base used for the Zero 4 Stage), granulated carbon, powder carbon or corrugated. The palletised or granulated carbon may be measured in weight however the corrugated type, which is used in the Zero+ Pro is extremely lightweight (similar feel to cardboard) compared to other types. All Winix Activated carbon filters are tested using a wide range of chemicals and whilst results can vary slightly such as 99.9% or 99% they are all very effective at removing harmful VOCs. Hope this helps. Regards Allan Ausclimate

Hello Cam, thank you for your question. The Winix models sold in Australia are specifically designed for safe use here, and in fact are warranted only for Australian use. AHAM CADR is an American system used to help users of American sold air purifiers to understand performances. In Australia we generally refer to airflow rates. As example the Zero+ Pro model has airflow rates ranging from 2.4 airflow (m3/min) on low fan speed through to 6.7 airflow (m3/min) on turbo fan speed. If you are looking for an approx comparison using the AHAM CADR system, you might wish to review a Winix American sold model HR1000, which has 264 (dust), 258 (smoke) and 301 (pollen). We hope this is of assistance.

Thanks Allan. Sorry about the attitude in the initial question. Samsung AX90 - 701 m3/hr - $1000 - 3 stage Samsung AX60 - 467 m3/hr - $800 - 3 stage Winix 5 stage - 402 m3/hr - $785 - 5 stage Breville LAP500 - 337 m3/hr - $580 - 4 stage Phillips 1000 - 270 m3/hr - $349 - 3 stage

Leaving info above incase it's helpful to anyone else. Model - airflow - RRP - stages

Thank you Cam for your summarised comments. Other areas to also consider when deciding the best models for your needs include: National Asthma Council (Sensitive Choice) approval, Choice ratings, Product Review consumer comments, etc. We wish you all the best choosing the air purifier for your needs.

Hello Winix support, I own six of these units and am very happy with them. Can you advise the actual air flow rate or clean air delivery rate for this machine on all settings, that is low, medium, high and turbo. Many thanks, Marg H.

Hello Marg, it's great to hear you are so happy with our Winix air purifiers. The ZERO+ PRO 5-stage Air Purifier can be used in all rooms up to 120m² with a very powerful CADR (Clean Air Delivery Rate) of 470m³ per hour. This air purifier has an air flow rate of 2.4 (m3/min) on low fan speed up to airflow rate of 6.7 (m3/min) on turbo fan speed.

Hi Shirley The Winix range of air purifiers are manufactured by Winix in South Korea. Importantly, our range, like the Zero+ Pro 5 Stage is specifically manufactured for Australian conditions, as well as Australian Standards. If you would like further clarification, please don’t hesitate to contact us at: customerservice@ausclimate.com.au. Regards Ausclimate

Hi Lavender You can purchase direct from Ausclimate external link  Otherwise there are selected retailers which you can also find at external link  Hope this helps. Regards Allan Ausclimate

Get ready for the sting for there filter prices

$218 is way over the top expensive. Save tour money and buy a Phillips 3000 as there filter is only $150 and performs better

Hi chefgav73 Thank you for bringing this to our attention, I would also like to add a couple of points on our filter prices. You are correct, the GJ filter value pack (RRP $169) plus the additional Pet filter (GU) has a total RRP of $218.00 however if you join Ausclimate’s Filter Club, you receive a 20% discount off all filter RRPs. The Filter Club is free and easy to join. I have copied the link for full details external link  Our filters are also available through selected retailers who often have their own discounts too. Regarding other brands, I would like to point out that they are not all the same quality, many not meeting the Australian Health Standards for HEPA filters. All Winix HEPA filters are ‘hospital grade’, meaning they meet these high health standards. Something very important when considering purchasing an air purifier. For anyone who would like further clarification on prices, Filter Club or product quality please don’t hesitate to contact us at customerservice@ausclimate.com.au or call 1800 122 100 Regards Allan Ausclimate

Yes I’d like to ask why the filter cost half the price of the device. It’s crazy. They do not seem over complicated and couldn’t cost anywhere near that to manufacture. The mark up must be int the 100’s

Hi Erika Its ok to have your windows and doors open whilst the air purifier is running as long as the outdoor air quality is good. We all need fresh air. Also, there are online sites that measure the outdoor air quality in our area (Air Quality Index). However, in saying that, for your air purifier to maintain clean healthy air within you home, it is best to keep your windows and doors closed whenever possible. This is even more important for allergy sufferers during storms, dry windy days, and hay fever season. If you are still unsure, please call Ausclimate direct on 1800 122 100. We are more than happy to answer any further questions you have. Regards Allan Ausclimate

Hi Ian For an area of 100sqm we would recommend 2 air purifiers as they would be operating much more effectively. If you are still unsure, please don't hesitate to call our office 1800 122100 Regards Allan Ausclimate

Thank you Allan. Will have to save a few more pennies then. :)

Hi John Sorry, we cannot help you, as the Rowenta brand is not one of ours. I would suggest contacting the store you purchased it from. Regards Ausclimate

Hi Robyn and Bont, this question should be directed to Ausclimate. However, according to their product info sheet the optimum room size up to 49.5 m². Refer to the following link for more info: external link 

Hi Robin and Bront and thank you Natasha. Natasha is correct with the room size however if you would like to discuss in more detail please don't hesitate to call our office on 1800 122 100 Regards Allan Ausclimate

Hi Andrianna A good question however not so easy to answer. It can depend on a few a variables, such as, quality of filters. What airborne pollutants are you removing? Are the pollutants produced from within the room or outside? However, besides this, probably the best way to measure how quick it can filter the air, is how many times the air within the room passes through the air purifier or how many cubic metres of air changes per hour. Let’s say a standard bedroom is 12 sqm or 29 m3. The Zero+ Pro maximum air flow rate is 402 m3/hour therefore if used on turbo, the total air within the room will be filtered approx. 14 times per hour which is exceptionally high. Obviously on low fan speed it is much less but generally filtering the air 3 – 5 times per hour is considered very good. Hope this helps. If you would like further clarification, please call Ausclimate direct on 1800 122100 Regards Allan Ausclimate

I had the winix and rate it highly if you can get it for a decent price. Kogan or Amazon run specials but anything over $550 is just too expensive IMO. Choice rated it high except in carbon absorption. Hopefully Alan can talk to winix for a redesign

You need to ask Ausclimste, I’m only a consumer. It works great and I’m happy with mine.

Hi Activated carbon can come in many forms, some being palletised carbon (coconut shell base used for the Zero 4 Stage), granulated carbon, powder carbon or corrugated which is used in the Zero+ Pro. All Winix Activated carbon filters are tested using a wide range of chemicals and whilst results can vary slightly such as 99.9% or 99% they are all very effective at removing harmful VOCs. One point of differance is the corrugated type is extremely lightweight unlike the heavier palletised type. Hope this helps Regards Allan Ausclimate

Yes good pick up. Choice rated the carbon absorption capability as pretty average.But it’s filtration is actually excellent

Hello AJ, great question. Good news for you, as the activated carbon (one of the filters inside the air purifier) is designed to remove these smells, as well as any other unpleasant odours entering the room. Another good feature of this filter is its ability to remove other potentially toxic chemicals relating to this cigarette smoke, as well as other volatile organic compounds (VOCs) typically found in the home. Depending on room size, I'd probably recommend the Winix Zero 4 Stage air purifier or the Winix Zero+ 5 Stage air purifier. Both are great at removing cigarette smoke and are so cheap to run and are really suited to run 24/7, as we do in our home. Hope this is helpful. Regards Russell of Ausclimate

It is a paper filter that is changed monthly. The other filter is changed annually.

Yes, you can do it. I have washed this filter but the sticky tape will not hold anymore so you just need to manually stick it back on. These filters are generally pretty cheap to buy on e-bay/Amazon but yeah if you want to save a little bit you can do it.

I can't speak to anyone else but I think your reasoning is flawed. It actually helps to list out the specific product when making a review so people can identify what product you're talking about as there are several variants of the product including international versions. Looking through the other reviews, people seem to write naturally. If you have ever had crappy service or products from a company you might understand why people would be enthusiastic when a product actually delivers on a promise.

Maybe you prefer broken english, poor grammar and all 1 star reviews?

Hi Melissa, It would definitely help with smoke but it would depend on how many windows/doors you have open. During the fire season last year, this unit was working overtime and helped with the immense amounts of smoke but we had the place closed up.

We use this for a 5x6m sized room and it recycles the air very fast based on how quickly it will refresh the room. Lounge/kitchen area will be fine.

You typically need to replace the charcoal and heppa filter once per year although depending on how much it's working, you can possibly move this to 18mos or more. The PlasmaWave does not need replacing and there is a 5th filter which is just a thin, large particle filter which you can wash and replace yourself if you want. Replacements (for the heppa and charcoal filters combined) cost around $90 on amazon.com.au.

Hi Mar S Allan here from Ausclimate. We are the official distributor for Winix Australia. We can most definitely trouble shoot the problem you are experiencing. Rest assured, if there is any problen at all, no matter how big or small, we are here to look after you. Please call Ausclimate on 1800 122100. Regards Allan Ausclimate

I had the same issue around xmas time and Ausclimate fixed it. They are extremely responsive and returned the fixed item within a couple of weeks. Very happy with the service! In the meantime, you can tap the "Plasmawave" button to disable the feature - that's what was causing it on my unit and at least you can get 4 stages of filtration until you can send the device in for repair ; )

Hi Stephen We had a similar question about this some time ago. Besides our Winix air purifiers having high quality HEPA and Carbon filters, they also use PlasmaWave technology which is quite differant to traditional ionisers found on the market. Below is a more detailed explaination that we posted a little while ago about this technology. I hope this helps, however if you require further information please don't hesitate to contact Ausclimate on 1800 122100 Regards Allan Ausclimate

"This technology has been tested and certified by various Australian and international testing agencies/universities to effectively and safely remove harmful airborne pollutants such as bacteria and viruses. Unfortunately, it can sometimes be confused with 'ionizer technology' (or ‘negative ion air purifiers’) that can produce high levels of ozone. Negative ion air purifiers do not actually eliminate air pollutants. Instead, negative ions force contaminant particles to group together so they are weighed down onto the surface of furniture and floors. Everyday activities such as walking or vacuuming can then reintroduce these contaminants by making them airborne once again. PlasmaWave is far superior whereby it produces both negative and positive ions at the same time, unlike ionizers that only produce negative ions. These ions from Plasmawave technology latch onto pollutant particles and alter the chemical structure. As a result, they’re able to safely eliminate the pollutant particles.

Ozone emission safety is very important to us. In fact, we have confirmed that the ozone levels produced by Plasmawave technology are so low that it is virtually immeasurable. In tests carried out by an independent laboratory, PlasmaWave produced only 3 ppb (parts per billion) - which is substantially lower than the allowable level of 50 ppb as set by the USA's FDA. All Winix products are certified by the California Air Resource Board to ensure Ozone emissions are well below the air cleaner limit of 50 ppb ozone emission limit. Winix' Plasmawave® Technology also meets the California Air Resource Board’s AB 2276 standard, which is the most rigorous American certification benchmark for indoor air cleaning ozone-emissions. To attain compliance, air cleaning devices must be tested for electrical safety and have ozone emission ratings below the 0.05 parts per million limit.

And further to this, the PlasmaWave function can still be turned off if you choose."

Fair question Stephan. Winix is 100% CARB compliant which is very very important as CARB have the strictest Ozone testing in the world so even more strict than the U.S government,EU, and even Australia. Carb is so strict that many many air purifiers are banned in California (CARB) But yet can be bought and sold throughout the world including Australia; EU,and most of U.S