Australia Robotic Questions & Answers

Hi, Yes here is the link to the repair service, external link 

Hi,

Yes, can you email us with the order number please info@auto-robot.com.au

Hi, Are the main brushes turning and is there air coming from the back of the bin?

Yes air is pushing out the back of dust draw & when I turn it upside down brushes turn easily. There is a rattle which I don’t think it had before.

Hi, please email us at info@auto-robot.com.au

Patrick my Roomba seems to be working fine. Just not picking up crumbs etc: the draw only contains dust & cat fur all attracted to filter. The draw used to be full. And would sing to be emptied. I only use Roomba once a week. I now pick up after it. I love my Roomba every one should have one. Can we fix it?

Hi, yes we can fix it, here is the link to the repair service, external link 

Hi, please email us at info@auto-robot.com.au

Hi, There is a service agent in Perth area, concrete dose work well as an edge.

Hi, They are battery powered with electric motors for drive.

G-Day Dave No different its model, but "all" the Chinese models just don't stand up, and simply don't do what they are suppose to, I also had an Italian made robot mower which ran for 4yrs but the Australian dealer shut up shop and I could no longer get parts, I also years ago had a robot Husqvarna it was brilliant, but the price for a good non-chinese model just has become to expensive. In fact I brought a ride-on to replace the robot, the ride-on doesn't keep the lawn constantly trimmed like the robots do, but I expect, in fact I know the ride-on will last a lot more years than any of the robots.

PS: I'm not a "Chinese Junk" spruiker, in fact I love my Chinese Quad & Chinese 80lb Bow & Chinese fishing gear for the price you pay they can't be beaten, but its a shame the same can't be said for the robot mowers or robot chinese vacuum cleaners for that matter.

Do not buy anything from a queensland company that say they are Australian supplier of Robot mowers and Vacuum cleaners, they offer Australian warranty to get the sale but guess what..... no warranty just lies, ACCC even been involved but all to no avail

hope this helps

cheers

Agree with the poster above - beware of Australia Robotic, the same individual in Qld who also runs an offshore entity "The Robotic Shop". Both of his websites mislead the consumer that he is selling official products with manufacturers warranty, however he grey imports faulty items, and does not honour the warranty he provides, making it almost impossible to have access to Australia's otherwise generous consumer rights. And yes, the ACCC is aware and involved, hoping it's just a matter of time they find their legal way through this shifty setup.

I was stupid enough not to check the official iRobot Website for a list of authorised resellers, so ended up buying an iRobot Roomba from him. After (rightfully so) being refused warranty claim from iRobot, due to it cleaning worse then a stick vac cleaner from Kmart, was told by that same guy to send it back at my own expense, and if the motor is working and the rollers are turning, there's nothing he can do, including providing a replace or a refund.

I was looking at buying one but what put me off was Robotics Aust replying to another owner saying they were going to sue them. That is warning enough for me to avoid this company. They've done it to themselves. An honest company would keep calm with flak flying at them. Finding a lawn mower man or looking to buy something that will cut buffalo grass is near impossible. No lawn mower men here in Perth want work. Tried Jims service so many times and no one ever turns up. Anyone know of a good lawn mower man north of the river here in Perth Western Australia please ?

I agree with Colin. It sounds like they’re suing for a bad review. Do they issue take down notices for every bad review and then sue if the reviewer doesn’t comply? Completely turned me off this company.