Help!one of the back wheels on my sister's Duo2 keeps falling off! It doesn't click in properly, just falls out. It's not the wheel itself because we swapped them around and that side is still the problem. Nothing appears to be stuck inside the hole. The release button works fine until the wheel is in, in which case it doesn't click all the way out so the wheel isn't locked in. We need help! The pram is unusable :(
Hi there!
Please email us at au.support@babybeeonline.com.au and we can help you there.
Kind regards, Jess
Hi, my sister did but didn't hear back unfortunately.
Hi Aimee,
I apologize for giving you the wrong email. It is au.support@babybeeonline.com without the .au at the end. I am online for the rest of the week if she wants to try again!
Kind regards, Jess
I’ve just purchased a second hand Duo - I feel like this will be a silly question, but can the accessories be interchanged between the duo2 and the duo?
Hi Jessica,
Most of the accessories and spare parts are compatible between all of the DUO models :)
If you have any questions at all, please reach out!
Regards, Natasha
i have the duo2 with the two seats i wanted to ask with the black frame i feel it gets scracthed easy and shows up more. I feel the sliver may of been a better choice . Plus with the metal framing around the seat i feel it gets hot easy anyone else experiencing this
Hi Elisabeth, We haven't received any feedback around the black frame getting hot. We do however have a touch up pen available for our black frames, you can find it here: external link Cheers, Babybee Team
I’m almost sold on this brand but i am so torn between a rover and getting a baby jogger Citi mini three wheeler - I will definitely be using this pram on dirt trails and uneven pavement as I love walking and hiking. I know babybee specified that it’s for urban areas however users have commented on how good it is on uneven terrain.... Does anyone have any comments to help me decide?!
I am concerned by a review left by one lady who said her children "did not fit". I have a baby on the way and I have tall kids, so I expect this one will be the same. Has anyone else with taller babies/toddlers had issues? Thanks in advance.
Yes my 22 month old does not fit at all, even though it showed pictures of a 2 year old fitting just fine on the website.
Thank you Sally. Is your child particularly tall?
Hi Sarah, Thanks for getting in touch If you click the below link you'll be able to find detailed information and photos regarding all of our seat sizes. Have a read and let us know if you have any further questions at all. We're here to help! external link Cheers, Babybee Team
Our almost 16 month old is charting along the 10th percentile for length and 2nd percentile for weight. We already find that his hair brushes against the material of the seat canopy, particularly when it is in the fully opened position (as the folds in the material canopy material effectively encroach into the seat head space).
If we find that we need to buy a second seat, as far as I understand the larger Duo2 seat will fit into our March 2019 manufactured (first batch) Duo pram.
Has anyone bought the tandem seats and one of their children has only been a few months old? Rather not buy the bassinet if I don’t need to and could get away with the seat back recliner.
I know baby bee has said they don’t recommend but just wondering from others if they found their little one has been ok in the seat?
Thanks Amy
Can anyone recommend any independent YouTube or written reviews of the babybee line? Every video, including reviews seems to be from babybee which is find a bit concerning. There is very little independent reviewing of this company that I can find. Hoping someone can point me in the right direction. Thanks
Hello! Thanks so much for your interest in Babybee! You can view some customer reviews here - external link Cheers, Team Babybee
Has anyone bought the babybee duo pram with the adaptors or the capsule and tried the maxi cosi citi capsule? I know it says it’s not compatible online but I was told by a salesperson in baby bunting that they all click into the same adaptors ?? So I’m wondering if I should buy the cosi citi capsule
Hi Esther, We definitely do not recommend this. The Maxi Cosi Citi Capsule is really difficult to attach to the existing adaptors. It slots in but won't completely click in. We recommend our DUO2 adaptors (arriving late March/early April) as these will be compatible with the Maxi Cosi Citi and will also fit your DUO stroller. All the best, Babybee Prams
Considering purchasing the Babybee Duo (Bassinet + Toddler Seat) and also purchasing the extra seat. Has anyone who has owned the pram and used it quite often ever noticed any issues with wheels or frame? For example, wheels or frame squeaking? Had this problem with my first pram (different brand) that had barely 3 months of use (with 1 baby). Really hesitant to purchase another pram although I definitely need one for baby! Worried to spend a fortune on something that’s going to be just as bad as my first pram. However, the Babybee Duo seems like great value for money, and love the look / style of it, so certainly considering it! If anyone has any feedback, that would be great! Thanks
Hi Cassie, We've had no reports of squeaking with the DUO to date so no need to worry about that. If you haven't already, I'd also consider our new DUO2 model. If you send us an email at hello@babybeeprams.com.au we can take you through the differences and recommend which one would suit your needs best. Here's a link to the product page: external link Cheers, Emily
Does it come with both seats ?
Yes it does so you don't have to pay extra
Yes, you can chose to get both seats or 1 seat and the bassinet.
Can the bassinet go at the top if that is the only seat being used.
Also my bassinet does it seem to lie flat at the top.
Hi Lesleigh ... my son-in-law set up the pram with the bassinet at the Botton and seat facing forward for my three year old grand daughter.. Personally we haven't tried to set it up with the bassinet on the top as that is not what we bought it for ..May pay to look on the on line web site
cheers Beth
Hi Lesleigh, I have also wondered about the bassinet at the top as I have a newborn and have needed to use the pram whilst my 16 month old is at daycare. I have found that it too doesn’t lie flat and is slanted but am unsure if it Designed that way or if that means it’s not meant to be used at the top. I’m sorry this doesn’t answer your question but I have also wondered this
Hi Lesleigh, To clear up any confusion, the bassinet can not be used up the top when in double mode (this has been changed for the DUO2). You'll need to have the bassinet at the bottom and seat up top facing either direction. Please refer to your product manual or the product page on our website for photos of all the safe and approved configuration options. If you need any further assistance also please feel free to email our support team at hello@babybeeprams.com.au for further resources or support :)
Cheers, Emily
Thanks Emily.
But I am only talking about using the bassinet in single mode atm not double.
Can you use the bassinet at the top on the duo (by itself). And if yes why is it slanted??
Ah ok! So in single mode you just need to make sure the double adaptors are removed and then the bassinet will slot directly into the central connection points in the forward or rear facing position. In this mode there should only be the slightest tilt toward the foot end which is common across all Prams to ensure it never tilts toward the head end no matter where bub is placed. If it is a real noticible tilt then this is not correct and we'll need you to contact us via hello@babybeeprams.com.au for further investigation.
Cheers! Emily
Thank you!!! Much better :-)
Has anyone tried to fit a the duo in a Prado with the 3rd row seats up? I don't mind removing the seats of the pram or any other easily detachable parts to fit it in somehow. I measured the boot space behind the 3rd row and it was roughly 95(h) X 30(d) X 115(w) cm. We are going to have twins and we are trying to fit the pram with the two seats behind the 3rd row. Worst case we might have to buy a roof box.
Mel, did you find the answer to this? Does the duo fit behind the 3rd row of seats?
I want to buy babybee duo(double seat set), I am just wondering it is necessary to buy bassinet for my 1 month baby.
It comes with the bassinet and a normal seat, if it’s for your 1 month I suggest you buy the adapters if you have a capsule to go with.
We got one of the first shipments of the DUO with bassinet and seat. We only use the bassinet at the moment (has been used from zero to 2 month old so far... and we expect that we will continue to use the bassinet only for another few months yet). It's what you want for that age for sure.
Hi I’m looking at buying a duo with my third child due in October I’ll have a 2 yr old and a newborn in the pram and was wondering if you can use the car capsule and the seat together? I can see from the pics the bassinet goes down the bottom with the seat but wondering if the seat can go down the bottom and the capsule go on the top? Hope that makes sense Thank you
Hi Sarah, Thanks for your question and congrats on #3, how exciting! Yes the capsule (Maxi Cosi Mico AP range - external link ) can be used with the seat. And the capsule can indeed go on top with the seat on the bottom facing either direction - have a look at this page for more info external link
And if you have further questions please don't hesitate to contact our Customer Care team at hello@babybeeprams.com.au. We're here to help!
Cheers, Emily
Are the seats from the 2019 model Rover and 2019 model Duo interchangeable? The seat on the Rover appears to incorporate better functionality and features with the single handed operation lever control at the top back of the seat (for the tilting), plus also has the downward pivot on the opening belly bar, plus has a nice pocket on the back of the seat. The Duo seat has none of these. Not sure why the Duo seat would be manufactured to a lower standard of functionality than the Rover?
Hi Greg, Thanks for your question. The ROVER and DUO are separate models so parts and accessories are not compatible. Not better just different ;) The pocket was removed due to needing more room with two seats. A pocket would have decreased the space for the second child and given them access to whatever was in the pocket. The seat recline function also changed to ensure child in behind position couldn't access that recline latch and recline their sibling. And the belly-bars were designed in this way to keep the cost slightly lower overall. However, it still provides the same functionality of being able to open one handed to put bub in and out without removing it. If you have any further questions at all please email our customer care team at hello@babybeeprams.com.au who are ready to assist! Cheers, Emily
Cool, thanks for that. Those reasons make sense. I'd like to see the option to buy a "full feature" seat like the Rover to suit the Duo, but I understand that it's not necessarily practical to manufacture and stock variants. So following up regarding seats, how long will Babybee continue supporting purchase of a spare seat that is compatible with the 2019 Duo?
Hi Greg, We're guided by customer feedback so if customers are all requesting to have one XL and one standard seat and happy to have the extra weight/size than we will definitely look into this. We will most likely survey all customers around 6 months after launch and from those results determine any changes for the 2020 model. We will continue to stock the current seat as an accessory. We are also looking to launch a double seat variant (with two seats in the box rather than one seat and one bassinet). If you'd like further details around this please email hello@babybeeprams.com.au and our customer care team will be able to assit :) -Emily
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