Best And Less Travel Questions

Remy4y

Hi, I send all my request refunds form still waiting for my refunds due of all my relatives are pensioners they need the refund. I am still waiting for your reply about my refund could you please check one of my relatives died and need the urgent refund money back they could not travel yet so they need the refund back to us. booking numbers are 623062 QDRAQN AND EMYEYT Please respond we need the money due of we could not travel at this time. thanking you advance Rose

gpsk g.6y

My Ref.no CR 411051 , I cancelled my tickets On 20th April I haven’t got refund I called Singapore Airlines they said they refunded on 2nd July ,and sent a proof of refund evidence copy almost one month gone how long will take time to transfer money from your account to my Account

Mandeep K. 6y

you wont get any reply except a prepared script . i have even waiting more than 14 weeks. Just hope for your money. As stated before they are Rippers

Amar6y

I see lot of poor review and Best and Less have been serving the same answers to everyone for the past 5 months. Yet again my wife called you office yesterday, to our surprise your customer service personal who answered lacks "Customer Services", poor choice of words, lack of respect to elderly clients, narrating generic statement with no empathy for loses people have incurred. Honestly, how do you guys sleep at night ! Please train your staff to be more respectful to those who call and show empathy for losses, why don't you ask your team members to read all the review and learn. Remember COVID will not last long, but you image in the industry will... Your 20 years of credible brand image is going into gutter by your action and poor staff and your still hellbent on your unsubstantiated refund or change fees... Why can't you bring your fees down ! Or open a Charity so we can donate the money to your bosses and we claim our loss as tax write-off !!!! I am sure you will be doing the same correct !

Best And Less Travel DM 6y

Dear Amar, We are sorry for the inconvenience caused, but we at Best and Less Travel doesn't represent what you have mentioned. Based on your review we did a thorough investigation but couldn't find any records by your first name. Hence we request you to share your details such as Phone Number, full name, and reservation code, at feedback@bestandlesstravel.com.au for us to better address your grievances.

Looking forward to hearing back from you.

Thanks & Best Regards, Team Best and Less Travel

Amar 6y

Hi There, I think I mentioned it was not me but my wife that was very badly and poorly treated by you office. All I am asking is not a special treatment for one but to reduce your fee for all. Everyone is in a similar situation and I see you have a standard response to all. NO, I don't need any secret deal, but be open and frank and announce to everyone on a public form that you are going to reduce your refund and rebooking fee.. what are you going to do with my name and number ?? call me and abuse me ... my poor wife saved money to travel and unfortunately Singapore airlines had to cancel the ticket, but you greedy lot had to charge a refund fee $95 citing COVID ... and I read you have been doing the same for all your customers.. WHY ? when Government is going to pay wages to your staff and you have to ensure you are doing the right thing to you customers ... REFUND the money and have a acceptable fee... you are entitled to a fee but reduce it and don't skim people when everyone is going through hard time..

Best And Less Travel DM 6y

Dear Amar, As we mentioned we couldn't find any detail of your purchase and confirmed by you that you haven't made any purchase. We are in the business for more than 22 years and we have always looked after our valued customer. We have asked the booking details so that we can address the purchaser's concerns directly. We are running a business and we do not go around abusing people. Your reason of not providing the details of the purchase is not plausible. However, our normal charges are $175 which we are legal entitled to charge. We have already reduced our fee to $95 per person due to Covid-19 and we are not making any profit and we have refund the profits earned in past. We would advise you to ask the purchase to contact us directly so we can address the concern.

Thank you. Best & Less Travel Team

Paul6y

Can someone let me know .In which policy it is written that if travel agent cancel the ticket then customer have to bear the fees for cancellation as be is happy to travel but best and less cancel ticket . Whos fault is this and why would customer will pay the cancellation fees when he is not canceling the ticket ? If best and less is doing this and charging customers the cancellation fees when airlines cancel the flight then it is unfair with customers and that is against consumer law.

Best And Less Travel DM 6y

Dear Paul, Entire Travel Industry is facing the worst of its times, with every other government banning inbound travel, and airlines suspending its flights. In all of this process we are a travel agent, and have whatsoever no control on government policies nor airline operations. We are a facilitator, and we have assisted you while you did the booking, and we will also assist you to get that refund, but if you think that for this assistance we shouldn't be paid anything, then that is unfair. We charge this fee to sustain ourselves. Must we also mention that this was an involuntary cancellation made by the airlines due to travel bans. Normally we would have waived off the charges, but these are unprecedented times. To sustain and to support our operations and staff for coordinating refunds and changes we will have to charge our fees. We understand the situation is beyond anyone's control and we too are in the same situation. We request and look forward to the best of your understanding and cooperation.

Hope our response was satisfactory, and we look forward to your cooperation.

Thanks & Best Regards, Team Best and Less Travel

Paul 6y

Not appropriate as you guys charging $120 for cancellation to 1 ticket and airline is not charging anything as they are affected by this as well . Is this an appropriate fees to charge to customers and why they have to bear this fees as they not responsible as well for this situation too. This goes to everyone and you guys just care for yourself.

Best And Less Travel DM 6y

Dear Paul, We immensely need the cooperation and support of our valued customers during this unprecedented time to keeps us assisting our valued customers like you. Due to several bans the sales have dried up. We are not trying to generate any profits and we are just trying hard to keep us afloat so that we can upkeep our clients' trust in us and we can assist our valued clientele with refunds and changes. This is situation is beyond anyone's control and we all are the victims. To bring ease to our valued customer, we have further reduced our admin fee to $95 per person.

We look forward to your cooperation and best of understanding.

Thanks & Best Regards, Team Best and Less Travel

Paul 6y

Well thats not true as you charged $250 to me for 2 tickets. T

Paul 6y

Booking no 438404. After requesting so many times on phone you guys don’t even bother to care and do whatever you like . Not fair to customers

Best And Less Travel DM 6y

Dear Paul, We have just notified your Refunds Team, and you will be charged with $95 per person, as per our revised admin fee. We hope, this is satisfactory as we look forward to best your cooperation and understanding.

Thanks & Best Regards, Team Best and Less Travel

Kodees6y

I booked the tickets to sri lanka for 2weeks for my mother-in-law on 8/ 1/ 2020 around 12.40 pm. then she wants to stay overthere for 3 weeks. Then before 24 hours when i booked the tickets 9/ 1/2020 i talked aroud 9.40 am one of the staff regarding this matter to change the date only when she will return from Colombo. Then she said i have to pay penalty for this.. and i checked Singapore air lines website ,we can changed without any penalty with in 24 hours.. and also i paid 387 $ for penalty only changed the retuns day.. so please let me konw about this issue Thanks

Best And Less Travel DM 6y

Dear Kodees, We are sorry for the inconvenience caused and would take this opportunity to inform you about the date change policy. Tickets issued during a day can be changed on the same day without any penalty. In your case you requested the changes on the next the other day, and hence it is subjected to a penalty. We hope our response was satisfactory, and if you wish to ask us anything more please feel free to reach us on feedback@bestandlesstravel.com.au.

Thanks and Best Regards, Team Best and Less Travel