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Bicycles Online

Bicycles Online Questions & Answers

Shopping Experience, Products
4.4 from 337 reviews

28 questions from our users

max g.

max g.asked

Bicycles Online

is it real ligit

2 answers
Michael Hughes
Michael Hughes

I did not even know about Bicycles Online until 2-3 weeks ago. I looked online to get some idea of what was available and found Bicycles Online. I read the a good number of reviews (including 1-2 that appeared less than 100% positive). Always a risk that the bike would not be as good as advertised but completely satisfied. It took me less than an hour to assemble as it basically arrives 90% ready to go. Bike was dispatched two hours after ordered and I tracked its delivery from Sydney to Sunshine Coast. Delivered less than 48 hours after ordering. I would be happy to own shares in these guys!

Bicycles Online
Bicycles O.Bicycles Online

Hi Max
Yes, we are an online store that sell Bicycles and accessories within Australia. We carry Polygon and Marin bikes. You can email, call or chat with us Monday - Friday 8am - 5pm if you have any questions. Please take a look at how to contact us using the following link -https://www.bicyclesonline.com.au/page/contact-us/

Jack

Jackasked

Bicycles Online

i received a bike from bicycles online and it was delivered in a timely fashion well packaged. But, as for a pro build it leave a lot to be desired:
both wheels were out of true, the front bearing were tight, front and rear mechs needed tuning, lucky in know how tune, the front wheel had to trued at a local bike shop which cost.
point is ive contacted them on two occasions and have not herd back, not a good experience.

1 answer
Bicycles Online
Bicycles O.Bicycles Online

Thanks for contacting us.
Were you able to get through to us on 02 8599 2209 or sales@bicyclesonline.com.au?

Maria a.

Maria a.asked

Bicycles Online

Hi, i would like to know when is the 2019 polygon xtrada 6.0 going to be release here in Australia and how much is the estimated price? Thanks!

1 answer
Bicycles Online
Bicycles O.Bicycles Online

Hi, we do not have the Xtrada 6 available online - https://www.bicyclesonline.com.au/polygon-xtrada-6.0-mountain-bike

Ricardo

Ricardoasked

Bicycles Online

Hi. I ordered a bicycle and paid for it on the 17th of July and still haven't received it. I have sent numerous emails with only one reply which was in poor English saying it was delayed leaving the factory. My order number is 10418.
My bank details show it was paid to Wanpinyuan Shenzen Chn. S388168486396991 China 0000

Look forward to hearing from you.
Thnx
Ricky De Agrela

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, you have purchased from a fraud website. You did not purchase from our website as shown below

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards

Thems C

Thems Casked

Bicycles Online

Good day,,I've ordered last June 21,2018..but until now we didn't receive yet the product..is this a scam?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, you have purchased from a fraud website. You did not purchase from our website as shown below

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards

Dave C

Dave Casked

Bicycles Online

I have paid for a bike from your site and still havent recieved it. It has been 17 days now and i ha ent heard anything back at all. I have e-mailed your company on many occasions and still havnet recieved a reply... when will i recieve my bike?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch
Can you please supply me with your order number so I can check the history?

Can I confirm that you made the purchase from our website - www.bicyclesonline.com.au . As you can see from the Q&A on this page, we were targeted by a number of scam websites this past month which have been using our logo and content and scamming people into buying heavily discounted products on scam websites. Please can you confirm that your order was indeed from our website and not one of these scam sites? Thanks

Lewis H

Lewis Hasked

Bicycles Online

ordered a bike from your online service two weeks ago when will it be delivered please?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hi Lewis.

Can you please email us at sales@bicyclesonline.com.au along with your order number? I will ask one of our team members to chase this up for you.

louie

louieasked

Bicycles Online

I purchased polygon bike model XQUARONE EX9
MY order no. 12756 i want to know when will arrive the bike i connot access the website they email me
Mygoutlets.com is this a legit online store and teach me how to track my order thank you?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, this is a fraud website, please do not buy anything from this site as you will not receive the product.

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards

Koos

Koosasked

Bicycles Online

Do you deliver bicycles to South Africa as well?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Unfortunately we only ship within Australia. If you are looking at a Polygon bike, please contact Polygon directly to see if there is a dealer near you.

rafeke65

rafeke65asked

Bicycles Online

Order 9676 seems to have fallen thru the cracks What's Up ... don't seem to be able to get summited questions answered ... Scam or What ?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, this is a fraud website, please do not buy anything from this site as you will not receive the product.

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards

Frank

Frankasked

Bicycles Online

Hi, this is Frank from Puerto Rico, I received a promotion of yours bike on my phone and to be honest almost put an order to buy one road bike that I like, but I get suspicious about the prices a bike that you advertise in your official website for over $2000.00 appears with a ridiculous discounts at $127.00 , could you verified that offers?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, this is a fraud website, please do not buy anything from this site as you will not receive the product.

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards

Pau

Pauasked

Bicycles Online

Hi all, had anyone else had the problem of the bikes at 150$ and got the money back???

Thanks

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, this is a fraud website, please do not buy anything from this site as you will not receive the product.

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards

MHR

MHRasked

Bicycles Online

Hi, please help check my order #9104. Purchase online 8/6/18. Until today 18/6 didnt received any tracking no.
Please advise.

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for getting in touch

Unfortunately, this is a fraud website, please do not buy anything from this site as you will not receive the product.

We are the only distributor of Marin and Polygon bicycles in Australia. Here is our website -https://www.bicyclesonline.com.au

If you have found the site on Facebook or Instagram, please help us by marking this site as fraud. There should be a button on the top right corner of the post. Press scam to help us stop this site.

I would suggest contacting your bank to have your money reimbursed, if you have already made a purchase

Kind Regards

Fernando Carvalho

Fernando Carvalhoasked

Bicycles Online

Just wanna know if the advertisement I saw on facebook is real. The price is too low. It`s about 180 dollars and free shipping?
That`s what you can see on the web site if you click on it:

Polygon XQUARONE EX9
6 customer reviews | 30866+ viewed today
NZ$180.64

The website is:

https://www.bicyclesonline.com.au/?rf=kw&kw=Polygon+XQUARONE+EX9

For me, it looks a kind of scam... Does anybody know what I`m talking about?
Cheers

Fernando

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thank you for your question
Unfortunately that site and many others are posing to be Bicycles Online but they are not genuine sites. Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au.
All websites selling bikes at a much lower price are fraud, please do not purchase from them as you will not receive the product. If you have purchased something from another site, please inform your bank straight away so they can try and retrieve your money.
Kind Regards

German

Germanasked

Bicycles Online

Hi. Do you deliver to US ??

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Unfortunately we do not ship outside of Australia but you might like to try and contact Polygon to see if they have a dealer near you.
http://polygonbikes.com/id/dealer/

Mike

Mikeasked

Bicycles Online

Where do you ship to?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online
Mac M

Mac Masked

Bicycles Online

Has anyone recently bought from bicycles online they are having a massive sale right now it almost seems like a scam?

3 answers
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thank you for your question
Unfortunately that site and many others are posing to be Bicycles Online but they are not genuine sites. Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au.
All websites selling bikes at a much lower price are fraud, please do not purchase from them as you will not receive the product. If you have purchased something from another site, please inform your bank straight away so they can try and retrieve your money.
Kind Regards

Lizzy
Lizzy

I have been scammed....I am usually on to stuff like this but the add came up in my Instagram feed - I guess targeted as i'd been looking at bike reviews etc recently (things a bit tight with dosh at the mo so was hoping to get hubby a half decent bike in an EOFY sale for his b-day). When I went into the add it did show me reviews from bikesonline website - it seemed legit although the price definitely seemed too good to be true - silly me. I did not receive an e-mail receipt and now having read the above bicycles online official message, know I've been scammed - trying to contact bank, and worried they now have card details....

Niko
Niko

Yes I saw the same thing and now I'm not sure about that I'm trying to get some answers to.

Richard M

Richard Masked

Bicycles Online

How did you guys pay i am in canada and trying to buy but the prepaid visa card wont go through ?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for your question.
Unfortunately, we here at Bicycles Online only ship bikes within Australia. The other 'sales' and websites you are seeing if a fraud website. We have marked all of the sites as fraud and waiting for them to be shut down. Please do not purchase from them as you will not receive the product. If you have purchased something from another site, please inform your bank straight away so they can try and retrieve your money.
Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au.
All websites selling bikes at a much lower price are not genuine.

If you wish to purchase a Polygon Bike and live outside of Australia, please see http://polygonbikes.com/id/dealer/ for more information of where you can purchase a bike.
Kind Regards

jack

jackasked

Bicycles Online

hi do you also ship items to General Santos City, Philippines?if yes, is it free of charge?

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello
Thanks for your question

Unfortunately we only ship within Australia. Take a look here - http://polygonbikes.com/id/dealer/ to see if there are any dealers near you.

Kind Regards

Doc Bai

Doc Baiasked

Bicycles Online

is it true that you are offering free international shipping? there is also an ad in facebook from your store offering almost 90% discount on all polygon bikes. please advise. thank you.

1 answer
Bicycles Online
Bicycles OnlineBicycles Online

Hello

Thank you for your question

Unfortunately that site and many others are posing to be Bicycles Online but they are not genuine sites. Please check the URL before purchasing a Polygon or Marin Bike. Our website is www.bicyclesonline.com.au.
All websites selling bikes at a much lower price are fraud, please do not purchase from them as you will not receive the product. If you have purchased something from another site, please inform your bank straight away so they can try and retrieve your money.
If you wish to purchase a Polygon bike, check out - http://polygonbikes.com/id/dealer/ to see if there is a dealer near you.

Kind Regards

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