Breville Dual Boiler BES900BS Questions & Answers

Hi Scott - a customer service coffee specialist can assist - please call 1300 139 798. Thanks, the Breville team

Hi John, if you have pressure during cleaning then it's almost certain the your coffee might not be fresh enough &/or coffee is not ground fine enough. If your coffee is not fresh, then you'll never be able to grind fine enough for a good extraction. I hope this helps. ^PM

John, I am on my third machine. I had to send it back because they seem to stop functioning properly around the one year mark. Thankfully they sent me a new one each time as I was still within my warranty. Unfortunately my third one stopped working after my warranty and I spent time on the phone with someone through Breville but they couldn't help me. I too have no pressure but also none when cleaning and mine makes an awful loud sound. I took impeccable care of both my espresso and grinder machines. Depending on how long you have had yours I would call regardless and maybe they will help you. I unfortunately am stuck with a very expensive broken machine that only lasted over a year. Good luck.

My machine had similar problems but after 3 years. Unfortunately out of warranty and cost of repairs near $600. (Took 3 weeks to get reply) If you are still in warranty call them. Can't believe it would stale coffee or not fine enough but I'm no barista. Its a worry that Kate is on third machine. Im about to go out and buy another....

Hi Kate and Julz! I did another clean of the machine and cleaned the separate grinder. Put all back together and it sort of worked got 5 bars however this morning got 9 bars and a wonderful coffee, so fingers crossed maybe I am lucky. Thanks so much for your feedback.

Regards John!