CardioTech Questions & Answers
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I have a x5 and it smells like it’s burning sometimes
I need a emergency stop kit for a cardiotech pro urgent whats the contact no.or shop i can call .Shane
I have recently had solar panels installed and forgot that my treadmill (Cardiotech Night Train) was plugged in to power. When I came home after work the day of installation for the solar panels it was beeping and showing a U1 error code. I have turned it off, unplugged, plugged back in, turned power back on and it still beeps and shows the U1 error message. Could you advise how I could potentially get my treadmill working again.
I have a X9+ Treadmill.It just stopped the other day,&came up with E1 error. It now wont run at all.When you press start it counts down from 3 & just sits there without moving.
It's likely to be the controller (the circuit board), $300+ replacement if you can get cardio tech to call you back.
My treadmill stops working and the E1 error sign appears. However, I have put my hand under the mat to check the surface and the surface is extremely hot. Thanks Angela
Good morning Angela, E1 (Error 1) often means the running deck needs to be lubricated. Has this been done since you've owned the machine? If you could please provide your phone number, I can create a tech call to assist you, and provide further info.
Warm regards,
Brendon.
X9pro showing E1 and shuts off
Hi Natalie, Normally E1 would indicate that your running deck needs to be lubricated, however as the machine is of some age now it may not be the case. We have set up a service call for you, one of our tech's will be in contact shortly.
How to I turn the beeping sound off when I turn on the treadmill and when pressing buttons
Hi Samantha,
As this is a safety feature of the machine, you cannot adjust or turn off the sound. It has been designed with a noise so you don't accidentally change the settings.
Regards; CardioTech
But it’s so loud!
Thanks for your feedback Samantha.
We will pass this through to the manufacturers.
Regards; CardioTech
Why does the belt stop when I stand on it?
Hi Tara, This could be due to a few reasons, most likely lack of lubrication. If you would like to contact CardioTech directly on 1300 135 596 or email support@cardioTech.com.au we will have a technician assist you further. Regards; CardioTech
Can I get a new emergency plug thingy as mine has gone missing.
Good luck getting anything repaired or replaced
Hi Janechez, Yes, we can certainly assist. Please call 1300 135 596 between 8am-4pm Monday to Friday and we will be able to arrange that all for you. Alternatively, you can email your request through to our service team at support@cardiotech.com.au
Kind Regards; CardioTech
Hi Heather, Our service team can certainly help you and have offered to fix your machine, but there is a labour cost involved which you have disputed. This is part of our warranty terms and you will need to pay this cost in order for your machine to be repaired. So if you are wanting your machine fixed, please call through to 1300 135 596 to arrange payment and our service team will be able to arrange a suitable time to come to your home to fix on site.
Regards; CardioTech
How do you find what the programs are on the break free treadmill
Hi Hayley,
If you would like to supply your email here or call through to 1300 135 596 we will be happy to send you a copy of the manual which runs you through all the features on the treadmill.
Kind Regards; CardioTech
Replied via PM
what is E0 on my cardiotech glt3
Hi Trish,
Generally the error message of E0 means that your safety key is not connected properly.
If you would like some technical support, please call through on 1300 135 596 and we will be able to help rectify this issue.
Regards; CardioTech
Hi our treadmill has an EO error what would this be caused by
Is it an E1 error? If so, I got that error about 6 months after getting my treadmill. You might need to use a phillips head screw driver to remove the cover over the motor and vacuum fluff off the fan. It could also be that that belt of the treadmill needs replacing. I’ve also found that putting on my air con while I’m using it helps. However, I started experiencing the E1 at the end of last year and followed all of the advice but it’s still stopping. I’ve requested someone be sent to my place to replace the belt, but I haven’t received a response. It’s been 5 days since the original message and two days since the follow-up text and I’ve heard nothing.
Hi Justin, E1 or Error 1 messages can be due to lack of lubrication on the deck or as Carly said the motor could have a lot of dust. If you would like to arrange a service please call through to 1300 135 596 to supply your name and number?
Carly. If you can please call through to 1300 135 596 with your name and number, we will be more than happy to follow up for you.
Regards; CardioTech
Can the plastic Control panel and plastic components be replaced
Hi Padraic, Our service team can assist with parts availability and pricing. Please click on the link to lodge a service request. external link
The speed on the treadmill fluctuates by itself
Hi Janita, Thanks for contacting us via our website and we will be getting the service team in touch for you.
My Cardiotech Series GLT 3 stops after a few seconds on E 1, We have cleaned the sensor but now it does not run at all; just shows E 1 on the screen
Hi Wynanda, this can sometimes just be needing lubrication under the belt too but please contact us on 1300135596 or via support@cardiotech.com.au with your details so we can have our service team in touch
Hi there I have a few questions... So is the treadmill $10 a week? How much does it cost all up? How long is the warrantee? And if a potential medical condition arises is there any chance of a refund? Also, can it be resold If I don't need it in the future?
Kind regards Misty
So is this $10 dollars a week? How much does it end up costing all up? How long do they usually last for and how long is the warrantee? Can I resell when not wanted anymore? And is there any way of a refund if any potential medical conditions prevent me from using this in the future.
Kind regards Misty.
Hi Misty, Thanks for your enquiry and please visit external link as that is the official website to assist. The plans run over 38 month terms but there are different options and prices depending on where you live and what you want to include or how quickly you pay it off over. There are no refunds as they are purchases of items. Thanks, CardioTech
Hi where can I download a user manual for my Cardio tech treadmill please. Daniel.
Hi Daniel, Please contact us via our website at external link or support@cardiotech.com.au or on 1300135596 so we can assist.
I am wondering where I can download a manual for a cardiotech x5 please? Much thanks Brian
Hi Brian, Please contact us via our website at external link or support@cardiotech.com.au or on 1300135596 so we can assist.
I just received my new Breakfree treadmill but it didn't come with assembly instructions or user manual. Is there anywhere I can download thankyou.
Hi Chris, sorry to hear of these and please contact us at 1300135596 or support@cardiotech.com.au or website live chat and we can send one through straight away
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