I Moved in Victoria. The movers who came were very professional and moved my 3 bedroom house in very reasonable time. They even provided me additional help in moving the items which were not informed to them while booking.
I am not sure why people are posting so much negative but i had got 6 jobs done through them and everything was on a positive note. Even my neighbours moved through them. They also provided me premium service subscription.
I got the job performed through CBD Movers. The movers were amazing and completed the job with due care and skill.
Is there any chance that you guys move Interstate?
Thank You for the positive feedback. Yes we do move interstate, you can contact us on 1300 223 668 to book the services.
CONSUMER AFFAIRS PUBLIC WARNING! [Details Removed] . Consumers Affairs Victoria received 89 complaints about the company’s Victorian operations between January 2022 and June 2023, with consumers reporting serious issues with: inefficient and unreliable service failure to accept liability for damage they caused to consumer property and belongings failure to follow contract terms failure to respond to consumer complaints overcharging.
How many of these 5-star reviews have been verified when you have a public warning against your company? I do not believe for a second that any of these are real.
No these aren’t real. They’re all done forcefully. These guys surround you once the job is done and make you write a review on the spot without letting you go. This is what happened to my wife and I.
Havent seen my very negative review ....are CBD Movers screening negative reviews and loading fake positive review?
I think so
How to get in touch?
Hello Ruth,
You may reach out to us at support@cbdmovers.com.au for any further comments, concerns, or suggestions you wish to share. We would be happy to assist you in any matter.
Regards, CBD Movers
I know first hand after I was stood over and threatened by 4 men after I refused to pay an extra $200 for some bogus add on. I said no and was threatened that they would not release my son’s medical/hospital bed from the truck. My neighbour saw this and threatened to call the police.. so the men backed off. I then posted a negative review, after a two day move that they created, that was $900 over quote and 5 hours over quoted time. I was promptly called in response to my review and representative insinuated that I imagined being threatened, that these things happen and that this was the first time there had been a complaint about stand over tactics and threats. A friend posted on Facebook that they had a similar experience and the movers made her friend feel threatened and powerless. Absolute joke. The rep who called me had me crying and shaking. His main concern was the review, not that I had been harassed by 4 men, while I was with my mother.
Such a disgusting company. I'm so distressed by them ripping off a Non-Profit organisation while we were trying to assist a DV survivor move - disgraceful.
So sorry to hear about this. Disgusting experience. The last thing a DV survivor needs!
Dear Customers, It’s important to us that our customers are more than satisfied, if something does go wrong we will be the first to rectify it, when you are moving over 1000 pieces of furniture a day, accidents and mistakes sometimes can happen, if you directly contact us within the timeframe, we will assist you with any legitimate issues you have had. Therefore, we would request you to kindly write to us at support@cbdmovers.com.au along with the booking reference number so that we can assess your complaint and work towards the resolution.
Regards, CBD Movers
It’s a bit late for that. I have already been through this process with your team- and rectifying the issue was based on pressure to give a fake/untrue review and 5 star rating.
Hi Jessica,
We apologize for the inconvenience caused, Kindly share your booking number so that we can re-assess your complaint.
Regards, CBD Movers
I have been through this with your team already. Unless at least the cost of the second day move of my son’s medical bed (when I was intimidated and harassed) is refunded, I will still be perusing legal action- which I am in the process of, I will not engage in further conversation. Really the first day was over priced and was price gouging at best, and should also be partially refunded. After complaining, I was only offered $100-$150 refund/ with a condition that I change my review to 4 stars +, which is extortion. A refund is a refund and should not have conditions that one must lie about their experience to protect your company’s reputation.
Complaint numbers 6751291 and 6752118
Hi Jessica,
Thanks for sharing the booking number, we'll assess your complaint and one of our manager will be in touch with you as soon as possible.
Regards, CBD Movers
how are these scum still trading? how is it possible. they also threatened us to steal all our possessions unless we paid almost double their quote after they arrived hours late.
I know! I can’t believe it either! I wish I had have seen the reviews earlier.
They done the same to me, I threatened police action.
They are pathetic and take no responsibility for damage and lie, saying i didnt contact them. I sent at least 10 emails and phoned as many times too. Despite them replying saying it is not their fault. I too am going the ACCC.
They are useless and tried to take twice the quote from my invalid ex wife.... left to myself and kids to empty their truck!! Paid an inflated price to get the 2nd truck emptied before they threatend to drive away with our furniture
Same to us as well. Didn't turn up first day. Then came on Sunday and demanded additional costs for Sunday rates in cash. Then complained non stop that furniture was too heavy so needed extra cash...then m9re cash to take mattress up stairs $100. Bunch of complete crooks
external link
Wish i had taken the time to read some of these reviews did the same thing to me they are just Pigs
Did you know that this company pays people who post negative reviews to change them to positive?
No Pruser, but this does not surprise me mate
Not surprised as they spend more time trying to hide how dodgy the company is than they do actually looking after their customers. Plus they claim all negative reviews are fake when they actually get their employees to post positive reviews. Worst moving company ever.
Someone posted that they would not get their refund for damages unless they took down their negative (truthful) review
Have a look at the fake positive reviews their employees write. Disgraceful
Funny how all the recent reviews are glowing. All made by ‘verified’ users who all have 1 review and accounts created recently. FAKE just like their website reviews. This company is deceitful to the highest degree.
Agreed -the good reviews all seem to follow the same pattern i.e. length, number of sentences etc
You will see as soon as a true negative review is posted there is a flood of predictive, 5 start reviews coming in.. all tactics of this fraud company to drown the truth. Please spread the word and make your friends aware not to go with this mob.
If you see these fake positive reviews report them so they are removed. This company is well known for fake positive reviews.
how these filthy scum are still trading is beyond me
I wish I read the reviews before I used them. I may have 6 dining chairs that aren't damaged.
Their positive reviews are too good to be true ...unless other cities have a better services than Adelaide
No. It's just as bad in Canberra. Absolute crooks. I'm about to do a review about how we just got lied to, cheated and then threatened. My wife and young daughter were in tears when a nasty enforcer guy arrived late at night to demand payment up front after I rang the company to complain about how long it was taking. If only I'd read these reviews. The 5 star ratings they've given themselves are obviously fake. Systematic fraud. Well organised. I wished I knew how to take them down but they'll just change their name...
They did the same to us. Arrived late, took double the time they quoted. Took 8 hours and charged us for a full day. Their response was a $50 discount voucher for the next time we use them which will be never. Disgusting company, stay away. I was fooled by their high rating unfortunately. Clearly it's completely fake
they didn't pay me! my positive was my choice
Is it normal for your Removalists to take 1.30 hours to dismantle 2 very basic queen bed frames and then lose a piece of the frame? The reason I ask is because other movers take 10 mins.
The answer to this question will help others decide between different moving companies.
Shouldn’t. But I had my bed already taken apart which took me around 30 mins or so.
We did it a lot quicker by ourselves as we had done a couple of bed frames before so had an idea how to do this. And it took us 10 mins to assemble - we were two people doing it together. We would have done this ourselves if we knew we were getting inexperienced movers as it looked like they had never dismantled a bed before!
That is normal for this company as they are scammers. Read all the negative reviews if you want the truth.
Same owners as "My Moovers" which were on a Current Affair twice last month. Several Aus state govt agencies have issued warnings
They are extremely slow and blame you for their slowness.
im no pro mover 50'ish female ... and i can dismantle my double slat bed in 30 mins ( queen size is not that much different ) so 90 mins for 2 a 10yr old could probably manage it in that time
Hi CBD removals - why do a lot of your good reviews have exactly the same unique title?
Exactly. Kind of pathetic that Product Review Moderators allow this to happen. Makes a mockery of the website as a whole.
Exactly. I hired the and i so regret it. Worst ever serviced that can be imagined
They pay for fake reviews. They are scammers.
Beware CBD Movers also run Bull18 cleaners/365cleaners. Same fraud where they take your money, do nothing then disappear. Read the negative reviews for the truth.
Yes, they are scamer.
If you are asking yourself "how do they get away with ripping people off?" The answer is: The business is run by Indian Scammers who have no morals.
Are they just piggybacking off of the goodwill and marketing of another business by the name of “CBD REMOVALS”?
Yes they actually do
Im going to build a class action against these shifty people, they damaged a marble table worth over $6K, admitted it but won't pay to fix, also a $3k table. they are shonky and I'm going to need all the people affected to build the case. If you would like to assist in getting settlements and cases to take this company please email me on [Contact Details Removed].
Howdy, has anybody used cbd movers Perth and what was the service level like?
No !
Service in Brisbane was appalling - wanted double payments, trucks broke down, would not supply me with an invoice for works. Rude, could not care attitude from the call centre staff - this is not a small business I am sure - it is a large entity and no one gives a damn.
We had the worst experience. They stood around for 40 mins saying they wouldn’t be able to get our stuff on their truck, when we had moved from interstate with a smaller truck. They were slow. Had no trolley, one guy was dressed in a suit like he was doing this job between his Uber or Call Centre Job. They then tried to charge another fee at the end of the job however my partner is a Barrister so as soon as he explained they weren’t getting any more money and the police were called they left. I would recommend this company to my worst enemy.
I requested a quote and after reading reviews, I declined their service. This didn't stop them repeatedly contacting me though from multiple different numbers.
Dishonest. They don't take responsibility for damaging your furniture. Even though I had insurance with them and they promised me that insurance would cover if there are damages, when damages did occur, they did not activate an insurance claim and simply told me I should have told them how to move the dining table such that the glass top wouldn't fall out and shatter onto the floor. They couldn't even plug in my washing machine to the power outlet behind the machine and instead plugged it into the next one across the room so that the cable ran out. Unbelievable incompetence. One of the two guys spent more time on his mobile phone than actually moving anything, as they were paid on an hourly rate, I guess that's good for him. They put my book case on its side so that the skirting was stressed and cracked. They thought doing that was perfectly fine. It's clear these guys were labourers with almost zero experience moving furniture. They are more suited to working on a farm.
Contact ACA and tell them aca@nine.com.au
Let’s all jump in and collectively report this “worthy of no trust” company.
Lead the way
ACA prefer nonsense stories like neighbours feuding over a fence than real stories
Do you have any shame at all?
Who are you Kevin B?
Someone who actually used CBD Movers
To Clair: “Kevin B is someone who has more integrity than this company!“
To Kevin: They have got no shame, not even conscience. They’re con-artists, liars, incompetent, untrustworthy, cruel traitors.
Since when did overcharging and damaging furniture become acceptable? The same old excuses week after week. They will damage something guaranfu##enteed. SCAMMERS!
CBD Movers have no shame as they are run by scammers who are only interested in getting your money.
How do we submit a complaint for over charging
We tried via phone, they said we had to prove they didn't take 1.5 hours, which is ridiculous, however we sent a screen shot of GOOGLE MAPS showing the 13min trip, we were happy to pay a minimum 1 hour, but not be charged 1.5 hours as clearly the the delivery was a lot less than that, and they sneakily overcharged just by handing the eftpos machine to my poor mother. They won't issue a refund. These guys should not ashamed of their behaviour ripping off old ladies. NOT THE AUSTRALIAN WAY!
Its ridiculous when you consider they have gps tracking on their trucks to know ecactly where they are and they call their movers constantly to get them to move onto the next job. I tried what I was told to be the complaint line but it rang out. Im sure ACCC would do something about these guys if some more people come forward . Or go to A Current Affair. The bad publicity would kill their dodgy business
they wanted to overcharge me for 0.5 hour more but then I stood there and argued for 30 mins. In the end they didn't charge me that extra 30 minutes.
I'm having trouble getting my refund back too
I have ended up going to Dept of fair trading. They knowingly overcharged me and will only refund if I sign a waiver stating I will not leave a negative review. So basically blackmailing me for their wrongdoing.
Contact ACCC
They are as dodgy as they come. Can't believe I trusted them
Contact ACA and tell them aca@nine.com.au
I called 15 times and my First call was to book a pick up before 10 am on the Saturday which they couldn't do so fair enough no problem. They then had sold me on an available time on the Sunday which I stated I would need to call back after confirming a specific time on a Sunday. After confirming that this was a great time to make this happen I called back just to find out within three minutes that this was no longer available . I then called up and made a booking for Friday and took the day off to make this happen with the booking confirmed by my email confirmation which just happens to be my first and last name as the same as my details which they had on file and They Couldn couldnt even do that right so Long story short Im back to square one after three days and 15 calls . My question is why should anyone trust you ?
So far they've made the wrong booking they've got my wrong details they have charged me for a service that hasnt been able to be provided, so yeah why would anyone trust you
Their five star reviews are fake written by the company themselves, then they post a reply acting like the customer has written the reviews (basically thanking themselves). I know how these scammers operate. Notice also that this shonky business has been posting their reviews on here for 5 years dating back to the oldest complaint. Product review have been allowing this fraud to continue on their page. Also think of the amount of customers don't realize their names are being deceitfully used as part of their scam. Think about the numerous customers that don't even think to place complaints on a review page. They also conduct their fraud under different a.b.n. businesses.
My Moovers frauds
CBD Movers are scammers. I have had to cancel my moving day today and will be taking legal action. If anyone has taken action recently and would share the best next steps , would you mind sharing?.
I will make sure that others do not get scammed as i did today.
There company is based in India and they sell artificial body parts there such a scam and there scum! I got scammed last week !
Contact ACA and tell them aca@nine.com.au
Why won't my review come through?I keep pressing "Submit Review" but nothing happens.I want people to realise what this Company is Really like,Before getting a Quote then getting sucked in and being asked to pay a COMPLETELY DIFFERENT PRICE!!
Hi Rhonda, I had the same issue. To submit a review you need to attach a copy/screenshot of your booking or a letter from them so that product review can verify you.
Got this company to move my house of furniture and one of the charges was for Oz Cheap Removals. Why? When the movers turn up wearing thongs on their feet you suspect things aren't right. We paid for CBD to do the job but Oz Cheap Removals were the ones who did the actual moves. Not one good thing to say. Don't care or don't know how to pack the truck. A 3 bed home only had one item strapped and that was badly dented by the rail on the side of the truck. New TV totally broken. New oak furniture with multiple dents and scratches. Items stacked on top of furniture with no protection in between. Bed head and frame so dented, broken and scratched it is beyond repair. Lounge filthy and with grease stains. Mattress was on the wet floor of the truck. Filthy. Boxes had tumbled everywhere with contents spilled out despite extra layers of packing tape to keep them together. After moving a desk into the house they put dents in three walls. I stopped them moving the rest into the brand new house. Only used a trolley once, to get the fridge halfway in, then they shoved it across the new polished concrete floor. It would've been cheaper to have thrown everything away then bought new contents when we got here. We paid a lot of money for the removalists to damage everything and now it all has to be fixed or replaced.
Cbd movers is also associated with "Mandy movers" and "cheap house movers Australia". Another bunch of frauds like My Moovers.
Anyone have fraudulent transactions appear on their credit card after booking with this company?
It looks like they subcontract out. Oz Cheap Removals seemed to have done our removals.
they charged me for 4 hours when it was 2.5hr. they "reckon" it will take 4 hr hence took money for 4hrs. it was 10 days and still no refund the difference to me. worst of the worst. avoid
Perth seems to have pretty scary and awful reviews. Is this a franchise?
Yes it seems so as I see they are in New Zealand as well. I would not recommend them.
I’m in Queensland. It is a franchise. Was hard for me to review them without being offensive
I share your pain. The worst experience of my life getting these people to move my treasured possessions.
CBD movers are a scam. Please avoid at all costs
Get an answer from our members and CBD Movers representatives
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