I have just booked a cruise for late next year. Is there a way to make payments between now and final payment date
HI Honeeyz, yes we do offer payment plans and options to pay off the cruise please call 131303 and advise your booking reference and we can advise on different methods of payment options for you.
What is the PAYID identification details for CRUISE GURU
I do not know what that is. Why not ask Cruise Guru? Sorry. Catherine
Hi Robert, we use PAYID through Azupay, and it is unique for every booking. It will be issued and sent to you about one week prior to the final payment being due. If you would like to pay earlier than that, you can request the PayID through our reservations team. We hope this helps.
What is the procedure to book a cruise using our Princess Future Cruise Deposit? I have submitted any enquiry online but so far I did not receive any response from your team.
Hi Jacky It is better to book the cruise by phone with our reservations team (tel:131303), they can then apply your Future Cruise Deposit to cover the deposit for the cruise at the time of booking. You could in theory book online but you would need to pay the deposit by credit card, and then still ask our reservations team to apply the credit on top of the deposit, but the credit card deposit doesn't get refunded in this instance, so it's a bigger outlay for you. We hope this helps explain.
I did call that number to book. No body answer my call after I have been waiting for more than 15 minutes. The system suggested that I left my phone number and someone will call back. Nobody return my call after one and a half day. Finally Kyung Foreman called me around 6:30pm on Friday. She helped me to make the booking before she signed off on Friday.
Thanks for your feedback Jacky, we are pleased to hear that Kee was able to assist you. Our call back service is automated and fully integrated into our phone system, holding your place in the queue, so you should get a call back fairly quickly. We will check on that service to make sure there are no technical problems.
Why is it the website for Cruise Guru is blocked when you are trying to find a contact email for Cruise Guru whilst travelling on a cruise ship? Would like a contact email to ask why something that was advised and promised hasn't appeared on our Cruise???
Hi Ann, you can contact our team at resevations@cruiseguru.com.au
How much is a drink package for Mediterranean cruise on celebrity cruises with an oceanview cabin September2024
Hi Josie Here are all the cruises that match your criteria: external link . If you click through on your preferred choice, there will be prices without drinks (labelled NO PERKS) and others with drinks and shipboard credit (labelled ALL INCLUDED).
If purchased separately, the drinks packages start at USD89 per person per day. external link
Regards, Cruise Guru
we have booked a cruise with you can we now do air travel.
Hi Robert yes of course. Either give us a call on Monday, or provide us with your booking number here and we'll have an agent call you. Regards, Cruise Guru.
we have a cruise booked with you can we do flights as well
Yes indeed!
Hi, I would like to go on the 5th of April to the 15th of April on Ovation of the seas from Sydney to NZ and back to Sydney. What would the best price be through Cruise Guru for me and my partner.
Leoni Strydom [Personal Details Removed]
Hi Leoni, Thank you for sending your enquiry through. Unfortunately, your personal details have been removed in the process of sending your question, so we are unable to forward your details through to our reservations team. We recommend giving us a call on 13 13 03 and one of our friendly consultants will be able to help you with your enquiry. Alternatively, you can view the details of the sailing through the link below, including applicable pricing, as well as make a booking 24/7 with live availability and instant confirmation. external link Kind regards, Cruise Guru
I live in New Zealand can I book through Cruise Guru?
Hi Michael A., Thanks for your question. You can certainly book most cruise lines through cruiseguru.com.au, however Princess Cruises and Holland America both insist that you book through an agent in your country of residence, and we state that in the booking process for those two cruise lines. If you hold an Australian passport, you can book Princess and Holland America with us.
Please let us know if we can help further! Regards Cruise Guru
I don’t seem to be able to book a Princess Cruise through Cruise Guru on line and get the option to order the Princess Plus beverage , Wi Fi and gratuities package . Is it only available from the Princess sales office direct !
My personal experience with Cruise Guru is that their website is not very reliable, otherwise I can not help but we will not use them again due to the difficulty of getting them to answer emails.(three weeks to get an answer) In my opinion they are quick to sell you the cruise and take your money but very unreliable in service (none)
Hi David T. The Princess Plus packages should certainly be there for all applicable cruises, we offer the full range of fare types online. We see that you also left a great 5 star review - thank you - so maybe you have already booked? If you still need assistance, give us the booking number of that last cruise reservation, and we will obtain your contact details from that and have a team member call you. Regards, Cruise Guru
I have booked and fully pay a cruize, email i receive from Ctrize Guru states, i need to do online cruize regestration and download etickets 60 days prior to departure. I'm now 57 days from departure and can't even access the online regestration form, Have attempted to contact by phone more then 10 times and regester to be call back several times but no call was returned, Also email via their website several times but no email was return. Have contacted the Cruize liner who advise me all tickets and check-in informations have to be sent to Cruize Guru and they have already done that. Do Cruize Guru ccustomer support exist?
Hi Ron Penny P., we are sorry to hear about your experience, we are receiving a huge increase in call volume at the moment and we are working hard to resolve the bottleneck quickly. Can you provide your booking number and we will have someone look into this for you? Regards Cruise Guru
How do we download the Royal Caribbean app on phone when we have booked through your company and not R/C. Will not accept log in to create account.
Hi Michelle, You should be able to log in to your online Royal Caribbean account the same way regardless of whether you booked with them directly or through a travel agency. If you already have an online account with Royal Caribbean you would use the email address and password associated with that account to log in to the app, otherwise you can create a new account using your email address. Once this is done you can link your cruise booking to your account.
For more information we recommend heading to the Royal Caribbean App Frequently Asked Questions on the Royal Caribbean website: external link
Kind regards, Cruise Guru
Please clarify "7 NIGHT Australia CRUISE 10 NOV 22 From Brisbane to Brisbane Up to $75 ship credit*- exactly what $ does a passenger get? and is it per passenger or per cabin? because when our receipt was emailed it stated "on board $75 credit- it stated this twice and as there was 2 of us travelling in same cabin we thought it meant $75 each??
Hi Barb, The final value of the credit is determined by a variety of factors including the fare type and the cabin type. Can you provide your booking number please and we will have a member of the reservations team verify this for you? Regards, Cruise Guru
Booking no. 3DVJ3R 3rd July from Brisbane /returned 10th July to Brisbane Cabin D220 Balcony "On Board Credit AUD 75 "On Board Credit AUD 75.00" this is exactly as stated on our Cruise Guri Receipt for cruise
Thank you for those details Barb. A member of our reservations team will be in contact with you. Regards, Cruise Guru
do ant ships have mobility a mobility scooter for hire?
Hi Mary, Guests who require the regular use of a wheelchair/scooter or other mobility device are encouraged to bring their own, as cruise ships do not have these devices available onboard for hiring. Please note, there are some companies that do offer rental and delivery service of mobility equipment to the cruise ports if required. If you have any further questions regarding travelling with a mobility scooter, we encourage you to chat with our reservations team by calling 13 13 03. Kind regards, Cruise Guru
Why did some clients have the fees waived and others did not? Cruise Guru is a Qantas affiliate. Vote with your feet people and do not use companies who treat their clients like this. It is unfair.
I presume it depends on who deals with your refund ... its disgusting charging $110 a booking. Lodge a complaint with the ACCC and your state Consumer Protection Agency.
Hi Linae
Cancellation conditions vary subject to criteria including booked date, cancelled date, cruise line etc, which we understand does make it confusing.
Regards Cruise Guru
Very disappointed that $330 in fees has been deducted for our cruise that’s was cancelled by Princess in April for a June sailing. Money returned to Cruise Guru from Princess in April and they had it in their account earning interest until September when I finally received my refund after following it up. If I had booked with Princess direct I would have received a full refund as they cancelled. It’s a shame Cruise Guru didn’t do what Flight Centre did for their clients i.e waiver fees after public backlash. Friends got $30,000 back for a Scenic Cruise with no penalties. I’m sure this company has received an enormous amount in fees if each passenger paid $110. I find it very excessive. Unfortunately I won’t be booking with Cruise Guru in the future.
Majority of agents tend to retain a portion of a 'Covid' cancelled booking. We booked with another agent for a cruise which included a flight to get to the port. Even though the agent had said that their fees would be waivered, we were still charged $100 admin fee each, plus $260 each for the fight we were supposed to take, which the agent said was deducted by the airline, if we had booked the flight ourselves (even though WE had to do our own research for the one we required) we would have received a full refund. Apparently, even Flight Centre didn't fully refund everyone's booking, our son and daughter in law did not receive the full amount for their booking.
No flights involved with us. Cruise only so can’t see why they had to charges $330 per booking, understandable if it was $110 per cabin.
I cancelled my carnival cruise that was suppose to depart in July on the 5th of may called last week they have my money just waiting in the que for refunds I get that it would be a very busy time for them but seriously Im struggling at this point in time like many others that could just use there refunds to help them get through these times but the way this refund is going through cruise guru I'll be booking direct for any further cruises as someone else we were going with cancelled at the same time and got refunded within a few weeks hoping I will get my refund real soon :(
When I contacted them they said they were dealing with refunds for sailings due in may. When you contact them again they provide standard info - no update on progress of where they are up to. You wil just have to research options of where you can complain to... Bank, consumer affairs etc. Good luck
Rang again today completely different answer we are refunding when we can I'm going to try ring someone higher up tomorrow because I have no idea what's going on everyone is saying different things
Lol they don’t know what they are doing, when I called them today they said they were doing refunds for April sailings.
Does cruise guru pass on full refund for Covid cancelled princess cruise or do they withhold fees?
They retain a cancellation fee
Surely calling it a full refund is deceptive if they keep a cancellation fee.
They are claiming a fee of $110 pp . It's outrageous
Hi I requested a 100% refund back in March an still no contact from yous except a Single reply to one of my emails ! When am I going to receive my money ? An am I going to be hit the $110 fee ? I have read in other questions on this platform that theres no fee resulting in the full refund can someone please call me as this is dragging on and on !
Hi Les. Unfortunately, refunds are taking an unusually long time for the cruise lines to process due to the sheer volume, on top of reduced working hours. We do understand this is frustrating during this difficult time, we are processing refunds as quickly as we can as soon as the money is returned by the cruise operators. We have put together an FAQ page to answer refund related questions which can be accessed here: external link
For any specific questions related to your own booking, please call our reservations team on 131303 between 9am and 5pm Mon-Fri or email them at reservations@cruiseguru.com.au with your booking number or telephone number so that they can reach out to you.
Regards Cruise Guru
I have a cruise booked for four persons ~ 18 Nights Transpacific Cruise on Radiance of the Seas, departing from Sydney on he 18 April 2020, obviously I cannot get to Sydney to embark ship and would like to know if this cruise has been cancelled and if and when I can expect some documents about a refund or future cruise voucher. Booking No. 251735
Hi Pat, apologies for the delay as this reviews platform is not manned every day at the moment. We can see that Maddy from our call centre was in contact with you by email, so hopefully your questions have now been addressed. Regards Cruise Guru
Thanks very much. Maddy has replied to my questions and concerns.
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