Daytek Questions & Answers
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One of the lines on our 5 line retractable Daytek clothesline won't unspool or retractable. What steps can we take to try and release it?
Hi There, sorry to hear your having trouble with your Retractable clothesline, please email customerservice@daytek.com.au and they will advise the next steps Kinds Regards Daytek Team
I purchased a Mk2 rotary clothesline from Bunnings, l I tried to click the head into position as per instructions, it won't hold and just clicks out straight away. I see lots of people have had the same problem. Please write down the fix and don't just refer me to customer service, Thankyou
Hi, I Just found the problem, The clothesline cord was looped around one one outer arm, I did not notice it until a closer inspection, Now clicks straight into position easily
Hi, I replaced an upper wind brake on my rotary line. Only problem now is the arms won’t click into place when pushed upwards. The slider contacts the wind brake but then just slides straight back up and the arm falls down. The yellow plastic ring at the top is broken now too . Do you have any tips? Thank you.
Hi Jeff, sorry to hear you are having this issue, can you please give Customer Service a call on (03) 9470 1755 so that we can work thru the solution ASAP. Also any documentation such as photos or videos can be sent to customerservice@daytek.com.au
Kinds Regards Customer Service Daytek Australia
I have a Daytek M42 Clothesline that needs to go back to bunnings for replacement. How do you remove the top section?
The top does not come off but you can collapse it like a umbrella in reverse.. There is clip on ring the arms radiates from, release the clip and the arms will fold upwards as the ring slides down the centre post.
Have a Daytek Retractable Clothesline installed by Landscape gardeners in a new house build April 2020. This unit failed in August 2023. One of the rollers had seized. The body and other external panels were badly rusted. We do not live near the coast. Was told to return it to Bunnings by you who replaced it. This new unit 4 months old has seized another roller. The line only comes out about 2 meters. I am a mechanic, from the outside the line runs free then stops suddenly as if that particular roller has jammed. No amount of retracting and pulling will budge it. Details on my receipt 9312554414020 RETRACT 6LINE DAYTEK ANT/BLACK. Is there a later model or updated model as have had no luck with this LINE.
Hi Graham, please contact customer service on (03) 9470 1755 so that we can look further into your issue.
Kinds Regards Daytek Customer Service
I. having trouble clicking my Daytec washing line into place
Hi Marie, could you please contact customer service on +61 3 9470 1755 so one of our team members can help resolve your issue.
We look forward to hearing from you
Thank You Customer Service Daytek
Can I replace the line in my daytek mk2 without buying the entire unit. This is our 2nd in 6 years and the plastic line is worn again in the recent one purchased as did the last one. The most recent purchase was only 2 years ago and we retract it after each use.
Hi Ann, please contact customer service on (03) 9470 1755 and our team will discuss the process with your Retractable Clothesline. We look forward to hearing from you at your convenience.
Kind Regards Daytek Customer Service.
I purchased a daytek mk II (6 line retractable) in about 2018. We have found it to be a great product, used several times a week and retracted when not in use. It had a structural warranty of 15 years and line warranty of two years. So at five years with two frayed lines, I bought some Daytek line and went to replace but after not finding "line replacement" instructions, I called Daytek and learned the line is NOT accessible or replaceable! Does anyone have a solution without having to replace the complete unit?
Hi Ian, could you please contact Customer Service on (03) 9470 1755 at your convenience so we can discuss your options.
Kind Regards Customer Service Daytek
How can I remove my ground mounted foldable Daytek clothesline? I have hit concrete, I'm not sure if I can get it out?
Hi There,
I have a fold down Daytek clothes line and two of the line brackets have broken. Can i purchase replacement ones through you?
Jenny
Hi Jenny, please contact Customer Service regarding replacement line brackets. Our number is (03) 9470 1755 or you can email customerservice@daytek.com.au and we will email you the details
Kind Regards Customer Service Team Daytek
Hi, I have a fold down line and one of the brackets broke within a month of getting it. Can I please get a replacement bracket. Thanks, Michelle
Hi Michelle, sorry to hear this, we will arrange a replacement, please email enquiry@daytek.com.au with a photo of broken bracket and also your mailing address.
Kinds Regards Customer Service Team
pre strung ?
Hi George, our Rotary clotheslines are pre strung. Our Fold Down Clotheslines range are required to be strung, however the process is very simple. Please call the Customer Service Team on 03 9470 1755 if you require any further information.
Kind Regards Customer Service Team
Hello, I have a daytek rotary clothes line. I cannot get the clothes line out of the ground. I cannot get the locking ring to "release" and am nervous that if i use too much force I will break the plastic. Any thoughts?
Hi Tiernan, we have received your email thru Daytek enquiry and will send thru a response, If you require further help please call Customer Service on (03) 94701755
Kind Regards Customer Service
Can you share the solution here? I (and likely many others) have a similar problem.
Turned out mine wasnt even locked in. It was just stuck with sand and dirt. I had to pull it hard and out she came.
I purchased a Mk2 rotary clothesline a few days ago from Bunnings, installation went perfectly until I tried to click it up into the open position. Takes 2 of us to push it up but it won't hold and just clicks out as soon as we let go. Is this a fault?
Hi, please give Customer Service a call on (03) 9470 1755 so that we can discuss the issue and ensure that your clothesline is operating correctly. Kind Regards Customer Service Daytek
Hi. I have a Daytek MK2 and one of the lines will not retract no more can help with showing how to fix it . thank you
Hi Steve, please give Customer Service a call on (03) 9470 1755 so that we can discuss the issue and ensure that your clothesline is operating correctly. Kind Regards Customer Service Daytek
Hi I have a fold down line where can I buy the plastic line brackets ( MK2) in Adelaide I have 4 that have broken Regards Malcolm
Hi Malcolm, thank you for your question regarding your Line Brackets. Please contact Customer Service on (03) 9470 1755 so we can arrange replacement brackets.
Kind Regards Daytek Customer Service
Hi I have a dayteck rotary clothesline I need to take it out to do some building but the locking cap won’t move it’s stuck any suggestions on how to unlock locking cap. Dario
Hi Dario, thank you for your question Could you please email customerservice@daytek.com.au so that we can send you some instructions that will help.
Kind Regards Customer Service Daytek.
Can you buy replacement parts for 10 months old cloths line
Hi Vince,
Yes we do have spare parts available , please give our Customer Service team a call on (03) 9470 1755 so they can help you further with your requirements
Kind Regards Customer Service
It's not worth the effort. Won't buy rubbish again only 10 months old.
Could you please tell me whether I can reduce the width of the foldown clothesline by cutting down the frane
Good afternoon Raewyn, Thank you for your time over the phone today. As per our phone conversation, you can cut the clothesline frame. But this action will void your warranty. Please feel free to contact us if you have further queries.
Thank you, Sheena
Can you buy new ends for the rotary clothesline arms. Each arm has a loop where you can hang clothes - mine are all broken & I’d like to replace them.
Hi Jem, Yes we have the Rotary Coat Hanger Hooks in stock, these can be ordered at your local Bunnings Special Orders desk and they will arrive in store via Australia Post within 7-10 business days. The code is RI490100 and they are sold individually. Hope this helps, if you have any further questions please do not hesitate to call our Customer Service Team on (03) 9470 1755
Kind Regards
Just installed a model 38 Mk2. Installed as per instructions but the centre pole wobbles inside the ground socket, which is cemented in. Is this usual or is it a fault?
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