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Dux Proflo

Dux Proflo Questions & Answers

250T1 (250L), 315T1 (315L), 160T1 (160L), etc...
3.8 from 275 reviews

127 questions from our users

Loren G

Loren Gasked

How do I turn the water temp down

2 answers
Magda
Magda

Dear Lauren,

You mean temp of water coming out of the tank? You will need to speak to Dux technical person. Temp of the water inside the tank is set by the plumber who installs the tank to an allowable temp, so I haven't done that myself. But why do you want to do that? Just mix with cold water.... Or do you want to save on electricity bills?

Hope this is useful.

Magda

Dux
Dux C.Dux

Hi Loren,

Thanks for raising that question.

There is no possible adjustment of the temperature by the end user, we would recommend simply adding more cold water to the mix at the taps or have a plumber install a Tempering Valve, which can adjust the temperature of delivered water between 40 and 50 Deg C (Max).

Storage heaters need to have a minimum storage temperature of 60 Deg C to sanitise the water of Legionella bacteria in accordance with Australian Standards AS3498.

Regards,

The Dux Team


Gerald H.

Gerald H.asked

Proflo 80F136G

pipe installation

2 answers
Dux
Dux H.Dux

Hi Gerald,

We are little unsure about the nature of your issue.

Could you please email through your full name, productreview username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Gordon
Gordon

What is the question


Gerald H.

Gerald H.asked

Proflo 80F136G

installing pipes

No answers

David M

David Masked

315 litre proflow does not heat since power came back on after the bushfires in Malua Bay. Circuit breakers on .

1 answer
Dux
Dux C.Dux

Hi David,

We would like to resolve this issue as soon as we can.

So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Regards,

The Dux Team


G Anderson

G Andersonasked

Proflo 250S1 (250L)

I have a 250F1 hot water cylinder all I want to know is what the tanks made from (cooper or steel)

3 answers
Andy Mc
Andy Mc

Steel based on the rust stained water spewing out of the bottom of mine !

darwhittington
darwhittington

I think maybe steel coated with enamel,best you ask Dux.

Dux
Dux H.Dux

Hi there,

Apologies for the delay.

The inner cylinder is made of Mild Steel with a Vitreous Enamel lining (sometimes known as "glass lining".

Regards,

The Dux Team


Dale J

Dale Jasked

Proflo 50S1 (50L)

Our 50lt is intermittent on the hot tap pressure. Sometimes it is a dribble and other times it is full pressure. No patten to it. Cold has full pressure all of the time. Wondering why and how to fix.
Getting full pressure at the relief valve all the time. All new tap washers.
Cheers
Dale

1 answer
Dux
Dux C.Dux

Hi Dale,

We apologise for any inconvenience this may have caused you.

Our team would like to resolve this for you. So we can understand the specific details can you please email through your full name, productreview username, best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Regards,

The Dux Team


bill w.

bill w.asked

how to i turn the temp. down on my Dux Proflo.....?.... I checked in the panel after removing it ( power off )...the small adjustment control is set at number 60....seems to have 50, 60, 70 there....do i turn the small control down to 50 ?

No answers

Andrew

Andrewasked

Proflo 250S1 (250L)

does Dux 250L HWS come with a 2.4 KW element?

1 answer
Dux
Dux C.Dux

Hi Andrew,

The 250L unit is only available with a 3.6kW element. A suitably licensed tradesperson will need to replace the fitted element with a 2.4kW element, the part # for that is H0071.

Please email us at help@dux.com.au if you have questions in the future.

Best Regards,

The Dux Team


Mer

Merasked

We have a Dux Sun water heater and we are getting hot water through the cold tap. Hotter water still comes out of the hot tap but the cold tap is issuing water of approx 38 degrees . When it started happening we turned off the electrical supply and it makes no difference.

Help would be much appreciated.

1 answer
Dux
Dux C.Dux

Hi Mer,

We are sorry to hear about your experience and we would like to resolve this issue for you.

So we can understand the specific details can you please email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Regards,

The Dux Team


Debbie Heron

Debbie Heronasked

Hi...I am a landlord of a newly built house ( 2017) and it has a 5 star hot water system ( Dux) installed. It has sadly failed three times, the first time when the system was 22months old. The plumber contacted DUX and was informed the system had a one year warranty and therefore was out of warranty. I paid for the part and labour for the repair. It has since broken down two more times and each time as we ( the property management and myself) had been informed by Dux support that it wasnt under warranty after a year..I have had to foot the repair bill ( not to mention deal with the stress) . I have all the info regarding the plumbers, the breakdown details and the paid invoices and need to know who best to contact please. I need not have had to pay a cent as I have subsequently found that it was fully under warranty the whole time.
I love to review products and after care favourably and Im hoping you will help ASAP
Thank you and kind regards,
Deborah

1 answer
Dux
Dux C.Dux

Hi Deborah,

We are sorry to hear about your experience and really hope we can resolve your issues.

So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au?

Best Regards,

The Dux Team


Geoff

Geoffasked

Proflo 50S1 (50L)

manual refers to re-setting over temp cut out switch. Does not appear to be one on this pre-wired model?

1 answer
Dux
Dux C.Dux

Hi Geoff,

There is an overtemp switch as part of the thermostat, however any access to and adjustment of the thermostat can only be done by a suitably licensed Tradesperson.

Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can assist you as soon as we can?

Regards,

The Dux Team


David A

David Aasked

Proflo 400T1 (400L)

My unit is beeping every 30 seconds or so, why?

1 answer
Dux
Dux C.Dux

Hi David,

We would like to resolve this issue as soon as we can.

So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au?

Regards,

The Dux Team


David A

David Aasked

Proflo 400T1 (400L)

My unit is beeping every 30 seconds or so why?

No answers

David A

David Aasked

My Dux Pro Flow 400 is beeping, once every 30 seconds or so, why

No answers

Bron L.

Bron L.asked

What is the average running cost of an 80 litre ProFlo, please?

2 answers
Mike Budden
Mike Budden

With the tank on the Off-Peak service about 50cebts per hour when switched on.

Bron L.
Bron L.

Thank you. :)


Zoe

Zoeasked

Hi,
I have just installed Solar, and I was wondering if I could change when my hot water system heats up? instead of a night, during the day to utilize the sun? Is this possible ? Its hard wired?

1 answer
Dux
Dux C.Dux

Hi Zoe,

If you have Rooftop panels for electricity, you'll need to talk to your electrician and your power company about changing the electricity supply to your hot water system.

There needs to be a 240V AC 50Hz supply to the heater, of sufficient time and capacity to heat the tank completely from cold to hot.

Please email us at help@dux.com.au if we can help for you in the future.

Regards,

The Dux Team


John

Johnasked

We have a 400 liter Dux hot water unit. It is solar energised with two panels on the roof. We live totally of grid and on sunny days turn on a switch that connects the hot water unit to our main solar system thus boosting the power to the unit and usually never have a problem. Today however, during this process we heard a short rumbling sound coming from the heater. I went and checked the solar readings and the power going out had not decreased (which it usually does by around four watts when boosting the power to the hot water unit) My questions are what would this sound be thermostat related and would the thermostat cut off the extra power coming into the unit and be the reason the solar power reading has not decreased?

3 answers
Mike Budden
Mike Budden

The only thing that can cause rumbling would be a lack of water into the tank due to an air lock.

John
John

Thank you

Dux
Dux C.Dux

Hi John,

We apologise for any inconvenience this may have caused you.

Our team would like to resolve this for you. If you can email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to help@dux.com.au we would greatly appreciate it.

By the way, is this a solar hot water heater with solar thermal (water) collectors on the roof heating the water or is it a normal electric storage heater powered by PV panels on the roof?

Regards,

The Dux Team


Jane

Janeasked

Proflo 80F136G

Massive electricity bill that I'm attributing to the water heater (which I've set to lowest temp on thermostat). I see it's a 2007 model - would you agree it would be chewing up power?

3 answers
Dux
Dux C.Dux

Hi Jane,

Thanks for raising that question.

Unusual high energy use - if there is no corresponding high water use, could possible indicate a leaking tank, a slow leak there could possibly be causing the thermostat to come on more than normal.

So we can understand the specific details can you please email through your full name (state this username as well), best contact number and serial number to help@dux.com.au so we can call you back, talk through the issue and try and resolve it for you?

Many Thanks,

The Dux Team

MMS37
MMS37

I have not used other brands of hot water system, so there is no comparison of power consumption. But the Dux I had last for almost 16 years and worked well.
Compared to the electricity bill, purchase and install a new hot water heater cost at least $1700+ , so to me, the life of the hot water system itself is more important.

Jane
Jane

Thanks for your reply. My parents have never had an issue with this unit either, until I moved in! I have a feeling it could be the thermostat as despite being set to lowest temperature, the water is very hot


Michael W

Michael Wasked

I need to drain my dux pro flow (315lt) hot water tank to make minor levelling adjustment. It is new but does not seem to have a drain tap/spigot. How do I drain

1 answer
Dux
Dux C.Dux

Hi Michael,

Only a licensed plumber is able to drain the hot water system.

So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to help@dux.com.au so we can call you and provide you a local plumber?

Regards,

The Dux Team


Ron Bee

Ron Beeasked

Proflo 50W124P (50L, Plug In)

What is the preset temperature when you purchase a new unit in Queensland?

4 answers
Henri de Mezieres
Henri de Mezieres

I am sorry I cant help you there...The installer takes care of all the setting which I believe its a set...setting ..require by law in Qld. BUT the water temperature is ideal and constant. HENRI.

Dux
Dux C.Dux

Hi Ron,

Electric storage heaters have the thermostat factory set to 65 Deg C. This can be adjusted by the installer between 60 Deg C minimum and 75 Deg C maximum.

Regards,

The Dux Team

Ron Bee
Ron Bee

Thank you for answers ... The unit I am purchasing is a Dux 50L 2.4KW Proflo Plug In Electric Storage Water Heater that will be fitted under my home. If the unit is set by the installer to 60 Deg C and the tempering valve set to 45 Deg C ... How long would it take to heat the water to the set temperature?
Regards
Ron


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