96 questions from our users
Our system has no identifying stickers, scratched off ..?! height tells me it's a 125lt the thermostat is EWT1L2-523 (6/4/20060) element plate says Kawa 051C 240/3600dux p/n 0102 the element or thermostat must be defective as we only get luke warm water for a few days now.. Does Dux still sell elements and thermostats for these models? (Perth)
Hi Rick, Our team would like to speak with you at your earliest convenience so we can get this sorted. To locate your details easier, can you email through your full name, phone number, address where the unit is installed and serial number of the unit to email@example.com? Regards, The Dux Team
I have a leak coming from the bracket bolted onto the electric hot water system under the cover maked temperature control. Do I need a plumber to resove this? I am a bit nervous about either over tightening the bolts or in fact removing thrm and causing a flood.
Hi Awanohi, We'd be happy to assist you with your question. If you can email through your full name, phone number, model number, address where the unit is installed and serial number of the unit to firstname.lastname@example.org it would be much appreciated. Regards, The Dux Team
Hi I'm from Singapore and am using a 29p1-18 for the last 10 years or more. Recently there is leakage from the side and we were afraid to turn on. We like to replace but can you tell us your agent in Singapore we would very much like to use back your product? Thanks
Would not have a clue mate. I live in Australia so don’t have that info for you. Good luck with your quest.
where is the reset button on a Dux gas water heater mounted on the wall outside. The unit is a 21ENB series model. I have changed the gas bottle and now it doesn't work, the troubleshooting said resat the unit and try again. Thank you BJ
Hi John, Thanks for your question and sorry for the delay. If you can email through your contact number, address where the water heater is installed and serial number of the water heater to email@example.com it will really help us get a response for you. Regards, The Dux TeamHi John, Please follow the following procedure: 1. Ensure that the Gas supply to the unit is ON 2. Turn the power OFF at the power point 3. Unplug the power cord 4. Wait 15 seconds 5. Plug the power cord back in, turn on the power point and then any remote controllers ON 6. Wait 15 seconds 7. Open a tap and confirm the unit is producing hot water. Important Note: The process above may need to be repeated 3-4 times, particularly if the unit has a long run from the Gas Meter or Bottles. If the unit does not fire up after this process, place a Service Call with After Sales & Service 1300 365 115 Option 2 as required. Best Regards, The Dux TeamHi Dux Team, Thank you very much the unit now is working. I now will use this method for future gas bottle changes. Thank you again, Regards, John
Keeps flicking circut breaker off. When flicked back on all is ok for while then does it again? Help
Hi Susie, Thanks for raising that question and really sorry for the delay. Can you email through your name, contact number, address where the water heater is installed, model number and serial number of the water heater to firstname.lastname@example.org so we can answer it for you. Best Regards, The Dux TeamHi thanks for the reply :) turned out it was the thermostat flicking it off.. replaced and we are all good for another 10 years :) cheers
Keeps flicking the breaker off.. re set the breaker and it is fine for a while then does it again???
I'm unsure of the model, but my proflo gas water heater is large. I had the Thermocouple replaced March last year and the plumber cleaned the ignitor or something that had a little soot. Now it is again switching off after a day or so. The themocouple and pilot looks fine. To me it looks like an airflow problem. The only area I can see where there is air flow is right at the top. Alternatively I could remove the panel at the base. I heard you need to clear dust.. but at the top.. can't see any. Please help. I rather check first before paying ridiculous $'s for a plumber when I think this is more of a safety shut-off due to air flow restriction. PS.. I cannot read the serial/model but thinking it's at least 5 years old. The paper etc is worn away.
Hi Alesandro, Thanks for your question and sorry for the delay. If you can email through your name, contact number, address where the water heater is installed, model number and serial number of the water heater to email@example.com it will really help us get a response for you. Best Regards, The Dux TeamHi Alesandro, Just following up even if you can't read the serial number can you please email through your name, contact number and the address where the unit is installed so we can try and answer your question?I've emailed you. The serial and model details peeled off over time due to weather. No idea.
We have just had a brand new Dux 315 L electric hot water system installed after Christmas. It has a water hammer after using the hot water that will not stop unless we turn the hot water tap on slowly and then turn off slowly. Recurrs hours later, often in the middle of the night. Daily problem. It started within 10 days of installation.
Hi McBasil, We'd be happy to assist you with your question and sorry for the delay. If you can email through your name, contact number, address where the water heater is installed, model number and serial number of the water heater to firstname.lastname@example.org it will be great. Best Regards, The Dux TeamHI McBasil, We would really appreciate if you can send through your details so we can try and resolve this issue for you. Regards
I am thinking of replacing a HardieDux HDE125l November 1988. I think it’s a dual element. The base is rusting badly. It is in a holiday home - indoors. I have had no problems at all but it won’t last another 30 years. I’m looking at a 250l continuous tariff as there are more people at peak times. The property is on an island so I’d use a local plumber. I turn the heater off if we are away a few weeks. Is this a good idea? Can I get a 250 dual element?
Hi Frank, We currently only manufacture 315L twin element tanks. If the unit is not being used for a period of time, the power to the element should be turned off. The power to the tank should be switched back on about 24 hours prior to use to allow the water to heat to temperature and be properly sanitised. Before powering the tank back on, open a hot tap fully to discharge any air that might be trapped in the system. Best Regards, The Dux Team
Hello. My hot water system keeps tripping the safety switch on my meter box could this be the thermostat? Should I contact a plumber or a sparky? Cheers
Hi Nelg, There could possibly be an issue with the tank or the electrics in the tank. Please give our After Sales & Service a call on 1300 365 115 Option 2 with the serial # of the tank and one of our Service Agents can quote to attend and repair (if repairable) or replace. Best Regards, The Dux TeamHi Nelg, Just checking in to make sure you got your question answered? Regards, The Dux Team
Can the element be replaced in a Dix 50 lit plug-in hot water system?
Hi Elana, Yes it can be, it can only be done by a suitably qualified tradesperson. Maximum element size is 2.4kW. Best Regards, The Dux Team
Hi I was wondering if in side the water systems are steal or copper?
Hi. They are steel. Not copper. The description states: "Steel tanks feature long life enamel from A. O. Smith and a thicker anode to maximise tank durability" Hope this helps.Hi Marsha, Sorry for any delays, we are back on deck after the Holiday break and will get back to you asap. Best Regards, The Dux TeamHi Marsha, The inner cylinder is constructed of Mild Steel with a Vitreous enamel lining, with a sacrificial Anode for corrosion protection. Let us know if you have other questions. Best Regards, The Dux Team
Hello, Ive been using dux proflo 50w 136 model for 3years and It starts to make beep sound evey 30seconds or 1min. How I can stop it making sounds?
*Ive been using it for less than 1 yearHi Aiden, Sorry for any delays, we are back on deck after the Holiday break and will get back to you asap. Best Regards, The Dux TeamHi Aiden, Could you please provide us with the serial no. of the unit and you best contact number so we can investigate further? It's best to email the details to email@example.com for privacy Best Regards, The Dux Team
Do you need to remove the plastic insert's in ports before pluming?
Suggest you contact DUX at: firstname.lastname@example.orgThe plastic inserts are there to prevent entry of foreign objects before installation. They should be removed just before connection.Hi Rassie, The plastic inserts are part of the internal plumbing of the unit, they are not removed. The plumber simply screws the nipple into the socket and in turn the nipple screws into the plastic, this is a part of the product design. The plumber still uses their normal sealing methods on the nipple. Best Regards, The Dux Team
Hi. My proflo 50l is brand new snd keeps activating circuit breaker in main meterbox. I pushed the reset switch the first time this happened but now its bypassing the the unit and settling off house breaker in meterbox. In fact this happens as soon as you plug the unit into the PowerPoint. Could this be fried thermostat or possibly dodgey element? PowerPoint has been checked and no fault there. Any suggestions for a remedy to this problem would be appreciated? Thanx Scottie.
Hi Scottie .... Sounds annoying & worrying ... I'm no Electrician so don't have a solution ... But, suggest you contact DUX at : email@example.com ..... and/or a good local Electrician.Hi Scottie if the unit is brand new you need to get back to the manufacturer or supplier/installer. it seems like a product fault
50lt plug in went fine 6 months and stopped heating. Thermostat reset not out. Is element only other possibility?
Can the "seal' on the base of the sysytem be replaced as water is leaking from here?
Dear Janelle, our system has just been installed and is brand new. If a seal is faulty it most definitely is replaced under warranty. My understanding is that we have a ten-year warranty of which I am yet to test. Under consumer law this warranty could be extended depending on how long such am appliance should really last. I would immediately contact DUX by phone and or email with a Mobile photo if possible and get them to replace the seal under warranty it should not be leaking. If the seal cannot be simply replaced then DUX should replace the system.Hi Janelle, Thanks for your question. Please contact our After Sales & Service on 1300 365 115 Option 2 with the serial no. of the unit and to arange a service call. A leak at the base could possibly indicate an issue, one of our Service Agents would need to attend to inspect. The 50W136 has a 7-year tank leakage warranty. Thanks, The Dux Team
Just had a dux 160 proflo installed and can only get 1 shower and water goes cold what can be causing this?
Hi Ellen, Thanks for your question, our Product Specialist team will get back to you shortly. Best Regards, The Dux TeamNeed to know if this is electric or gas,Mine is 315 ltr electric for 5 people household and never had a problem.Did you allow enough time to fully heat up?Cheer's Krusty.
I'm trying to set a timer on my 50w1 to utilise my solar panels . It is currently set from 4am to 9am and 4pm to 9pm and there is plenty of hot water. But from 4am to 6am there is no sun and 7pm to 9pm there is no sun so these 4hours are on grid 3.6 kwh x 28 cents per day. I'm thinking of changing it to 5am to 9am dropping 1 on grid hour and 2pm to 9pm gaining 2 solar hours. How long should the water stay hot if not used?
Hi Martin, Thanks for your question, our Product Specialist team will get back to you shortly. Best Regards, The Dux TeamHi Martin, 50L heaters by their design (same for all manufacturers) are not as energy efficient as larger heaters such as 250L and above. A lot of external factors will come into how long the water stays hot in the heater, from the ambient climate to pipe insulation, etc, etc. We cannot advise on the blend of PV input vs on-grid supply. From cold to hot, the unit draws 15A/hr and reheats in approximately 50 minutes. A solar PV electrical engineer might be able to advise further. Best Regards, The Dux Team
Page 1 of 5
- ‹ Prev
- Next ›