50 questions from our users
Can I change from Comsec to Ord Minnett with ESUPERFUND?
Richard, If you mean can you use Ord Minnett instead of Comsec for share trading.
From Esuper site: "Clients of ESUPERFUND are permitted to use any Broker" but I not sure why you would.
Getting all your trading data/Dividends to and from Esuper to Ord Minnett, for compliance, would be very time consuming!
Esuper/Comsec only charge $30 per trade (ie 0.3% on a $10K trade).
Personally I mainly buy LIC's on ASX with low management cost - eg: ASX:AFI, management fees of 0.13% or ASX:DUI (0.15%) which have some international exposure. Do not take this as financial advice as I do not know your position but Esuper is a DIY, no advice model.
Dave. I understand what you are getting at. However, recommendations from the person I have been dealing at Ord Minnett in Sydney have been spot on in the last 12 months during the time I I have been an unofficial client. Ord Minnett also have access to IPOs that ComSec don’t. I am awaiting to see if ESUPERFUND systems automatically populate trades and dividends. My strategy is based on 1.Capital preservation. 2. Income, and 3. modest capital growth. There is a high probability of a world recession with interest rates at an all time low, the USD at an all time high and a rush to Bonds. I realise that Ord Minnett charge higher brokerage than ComSec however 75% of my SMSF assets are in accumulation phase because of the $1.6 million cap so brokerage is partially tax deductible. Thanks for your helpful comments. Richard
Why don't you have contact number for someone to talk with any human?
Correct. Your criticism is valid. EVERYTHING has to go through their web site which is very good but obviously lacks the human touch. They didn't used to be like that and I got reprimanded for using a direct email contact to my Manager and not using the web portal. Perhaps that is how they help contain costs but that whole attitude really needs a make over. I seriously considered dropping them any moving elsewhere just over their attitude to customer service.
I am a E super member over 10 years there web site is self explanatory of what is required, the fund is basically you do it all of where you wish to invest and at the end of the year that do all the paper work as per ATO requirements and ask a few question before they submit your papers on your behalf, is there something specific you wish to know.
I am not able to login and no matter if i update my login details they dont work. Can I please just talk or email someone?
Why do you have preferred providers??
Do you get commission from them?
What fees are involved if you don't use them?
Oh. Just found out you do get a commission from them.
Why is there no phone number listed so that I can talk to a human?
Customer Service V.ESuperfund
If you are a client of ESUPERFUND, you may send us a query requesting for a callback via the Inbox in your ESUPERFUND Portal (https://clientportal3.esuperfund.com.au/Login?returnUrl=%2fClientInbox%2fIndex).
If you are a prospective client of ESUPERFUND, you may contact us via our Contact Us page (https://www.esuperfund.com.au/why-us/contact-us). Please go to the "Help Centre" section, select "Prospective Client of ESUPERFUND" and request for a callback.
I have emailed 20 times about my application submitted, money charged and not yet complete. I have received email, by automated system, to make amendment but when I click on the link the field which needs to be amended is greyed out. No one is responding and money is already deducted. What kind of on-boarding is this where there is no one to help resolve problem of your own system?
I urgently need to contact eSuper regarding a fund that was managed for me by my Father who is very ill and returns have not been lodged. Is there ANY away to contact them???? I don’t know account details. Please help!!!
Hi Lynne, Yes this is a problem for them, they do not have a contact number, if you would like to email me your details I can go into my portal on your behalf and ask them to call you. email@example.com
Customer Service V.ESuperfund
Hi Lynne, You may contact us via our Contact Us page (https://www.esuperfund.com.au/why-us/contact-us). Please go to the "Help Centre" section, select "Prospective Client of ESUPERFUND" - "Other" and specify your query.
I am sending emails to esuperfund. No respond.
I want to know we are about 15 people brought a property worth 1.5millons. Out of 15 people few are investing money from savings and topping up mortgage. Few are investing from there own self managed fund. If I establish SMSF from esuperfund, doese esuperfund allows me to invest on above said vacant land.
hi, i understand that its a low cost model and all inquiries should go through the Client portal - However I dont have my logon details and the "reset your password option" I dont have the appropriate information to complete :-(
Ive sent several emails to "info" but no response as yet.
Help me matt... you are my only hope... :-)
Is there a phone number they will actually answer? I am an existing client who needs to speak to someone personally and not via their internet system.
I am wanting to roll over my funds to esuper, can you tell what makes you different to the rest.
Hello. I have set up a new ESuper fund and was all ready to invest a portion of my super in Cryptocurrencies. I have just seen that ESuper do not allow this. Is there anyway to get around this? I believe it has to do with the complexity of reporting transactions in different currencies. Could I have someone else prepare the details and provide to Esuper for auditing? Please, surely there is a way around this? Please, anyone feel free to PM me with any info...
I am thinking of transferring to an SMSF (currently in std super fund) and whilst, I believe that, I can purchase investment properties with a SMSF - can I transfer my CURRENT investment properties to the fund - if "yes" how hard is this?
You need professional advice for that question.
I can tell you that we have an investment property owned by our smsf. Managing it via ESUPERFUND is no special hassle. They do actuarial certificates when required at very low cost. They require a valuation each year, so I just do it as a meeting minute, claiming an actual value and supporting it with examples of local sales. Otherwise just the normal documentation - copy of lease, rental income statement, expense receipts etc to be uploaded each year via their web portal. The property is fully owned, might be different if under finance.
The following is just my understanding and you should consult a specialist to discuss the following issues:
1) If the existing investment property is outside of your 'standard superfund' and held in a private capacity, then it would need to be valued and then transferred in to your super fund, probably as an 'undeducted contribution'.
2) The value transferred in would need to be below the 'ATO's 3 year bring forward rules' for super contributions. Additionally, the transfer would trigger a capital gains event in your personal capacity (since the transfer triggers a change of ownership from you to your SMSF). This could have a serious negative impact on your tax bill!
3) If the property is financed then the finance and ownership would most likely need to be 'redone' so that the SMSF is the registered owner.
Further complicating this is the fact that many banks have restricted lending for property purchases to SMSFs due to the fact that SMSFs can only take on limited recourse loans (ie no further claims by the bank (upon default) beyond taking back the property).
This answer comes from the link below ...
You cannot transfer residential property into your SMSF from a related party. You can only transfer Business Real Property (that is commercial or industrial property) into a SMSF from a related party.
You can buy new residential property inside your SMSF, and you can also borrow within the fund (using a non-recourse loan) to help you buy it, or you could buy it as tenants-in-common with your SMSF (that is you own say 50% in your own name and 50% under the SMSF).
In jan 2018 my wife and i retired and we are now drawing a pension from our smsf. Our fund is well below the $1.6m cap yet i discovered recently that 30% of my portion is still in accumulation phase & 25% for my wife. I learned this when some shares were sold to generate cash and there was some CGT as a result.So i have 2 questions.
1. What determines the proportion that goes into retirement phase vs accumulation phase and can i put it all in retirement phase to avoid CGT in future transactions.
2. What determines my wife and i having slightly different %s in each phase
You can have 100% of your funds in pension mode, as long as your individual pension funds are less than $1.6m. Keep in mind that the pension fund is set at the start of the year. If you contribute new funds after the pension starts it goes into the accumulation fund. You can't change the pension fund once it has started - you can only close it and start a new one. For example, if you start the FY with $1m and then contribute another $200k a few months later you will have $1m in your pension fund and $200k in your accumulation fund. If you want, you can close the pension fund and start a new one with $1.2m, or leave it till the start of the new FY when that will happen automatically.
When you have these kinds of questions just send them an email. They're very good with answers but it must be by email.
After l become a member of esuperfund can l transfer my share portfolio across?
Customer Service M.ESuperfund
Hi Neil, Members of an SMSF can make contributions of assets (e.g. ASX Listed Securities) directly into the SMSF. For more information please visit our website regarding In-Specie Transfers: https://www.esuperfund.com.au/learn/contributions-to-smsf/inspecie
Is ESuperfund a proprietary CBA product / affiliation or is it a generic term for SM Retirees?
Hi. I am thinking of starting a SMSF through ESuper with a corporate trustee. I am thinking of buying residential property (with a loan) in the SMSF. Down the track, if I find operating/managing the superfund to onerous, can I have my accountant manage my SMSF ie without winding it up? Regards, John
I want to wind up my SMSF with Esuper and go back to an industry fund as I don’t have the time and cannot be bothered anymore. Does this cost money or do you just roll it over and ESUPERFUND handle ALL the legal requirements
Customer Service M.ESuperfund
Is Balmain Private an allowable investment for members
Customer Service M.ESuperfund
Hi Ian, Please refer to our website for detailed information of investments allowed under the ESUPERFUND platform: https://www.esuperfund.com.au/investments/allowed
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