Emma Comfort Mattress Questions & Answers

Thank you for your honest feedback. We apologize as this was not the experience that we wanted you to have as a valued Emma customer. We are currently improving our internal process to serve our customers better. Rest assured that your feedback is being recorded and will be forwarded to the appropriate team. Kindly send us a direct message with your order number so we can further assist you. Thank you and keep safe! -MP-

Well I can only go by my purchase and our mattress is so comfortable I Dont think he would feel the joins at all and the mattress stays cool I should know I’m one who sleeps with the fan year round and I can honestly say I haven’t had to use it hope this helps .

Thank you so much for your honest reply.

To welcome you to the Emma Sleep family, please use code DA9RHCMB at checkout for 10% off your purchase. This code is valid for one-time use only, non-stackable with other codes, and doesn't apply to clearance items or accessory-only purchases.

Hello Googalina.am. Thank you for your honest feedback. We apologize as this was not the experience that we wanted you to have as a valued Emma customer. We are currently improving our internal process to serve our customers better. Rest assured that your feedback is being recorded and will be forwarded to the appropriate team. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet the expectations of some of our customers at this time. We are doing our best and are open to feedback so we can improve our products and services. Kindly send us a direct message with your order details so we can fully assist you here. Keep safe!

Thank you for showing interest in Emma Mattress. Kindly visit this link external link  for more information about our product. Have a nice day!

To welcome you to the Emma Sleep family, please use code DA9RHCMB at checkout for 10% off your purchase. This code is valid for one-time use only, non-stackable with other codes, and doesn't apply to clearance items or accessory-only purchases.

Hello Marc. Thank you for your interest in Emma Mattresses. We have just recently partnered up with a retailer, and you can look up any local Woolworths in your area where you can check out our products.

Hello Yvonne, thank you for showing interest in Emma Sleep. We're now having a Sale at a great discount that comes with 100 Night Trial and 10-year Warranty period and hassle-free delivery and returns! For this week, the Emma Comfort costs $799.50, the Emma Comfort Premium costs $1,049.50, and the Emma Diamond Hybrid costs $1,498.05. Kindly visit this link external link  for more information about our product. Have a nice day!

Hi Jaye. Thanks for your interest in Emma mattressed. We offer a 10-year warranty on all our mattresses. The warranty applies in case of structural damage to the foam which has arisen despite proper use and handling and production errors on the cover and its zipper. If you're looking for edge support, you might want to look at our Emma Diamond Hybrid mattress. This is a foam + spring hybrid mattress surrounded by supportive HRX foam. We understand that needs vary by individual so we offer a 100-night trial for our mattresses to see if it is suitable for your needs.

Thanks so much Emma Reps, I'm aware of the points you've raised, I'm just seeking real life experience from customers. It's better to attempt to avoid tedious returns etc for both parties, which is why I want to do thorough research to reduce the likelihood of warranties being drawn upon. The Diamond hybrid IS the one I'm leaning towards.

Hello Julie! Thank you for reaching out to us. We hope all is well with you. Yes, the Emma topper is reversible and you can make it soft or firm. -BB

Thankyou When I say turn I mean top to bottom but useful info I can reverse it too

Hello Julie! Thank you for getting back to us. Yes, you can turn your Emma topper if you prefer it. -BB

Hello Yvette, we apologise for the delay in the return. May I have your order number so that I may be able to escalate it with our customer support team and have the issue resolved as soon as possible? - MV

Hello Yvette, we apologise for the delay in the return. May I have your order number so that I may be able to escalate it with our customer support team and have the issue resolved as soon as possible? - MV

Hello David for more accurate pricing you may check our website external link  , where it is up to date with the current pricing and discounted price.